London Community Payback - Decision making

Advise | Design | Integrate | Deliver

“Transforming the way we deliver community

sentences”

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London Community Payback

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An Old concept !

1© Serco. Nick Cameron

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What is Community Payback?

• Adult and Juvenile offenders 40 and 300 hours unpaid community work

• 1 of 12 possible requirements of a community or suspended sentence order.

• 70 % of sentences single order/ 30% combined orders

• Since 2005 the sentence has been promoted to the public as Community Payback.

• Primarily a punishment -CP enables offenders to make reparation for their crimes by doing work which is of benefit to the community.

24 September 2021

Delivered by

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What is Community Payback?

• Community Payback – work visible to members of the public.

• In 2008 distinctive high visibility jackets introduced (adult offenders).

• Community sentences - seen to be carried out and justice is seen to be done.

• Visibility- increase public confidence and knowledge of community sentences.

• Cheap but effective sentence?

24 September 2021

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The Governments Perspective

New Minister for Probation Jeremy Wright 26 Sept 12

I am delighted to be able to see Community Payback in action ……we want it to be more immediate, more intensive and more rigorous.

Community Payback must be more intensive and delivered within days of an offender being sentenced, If the public are to have confidence in community sentences, it is vital offenders are seen paying back with hard work in the very communities they have damaged.'

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What Probation does

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§ Trusts are centrally funded by NOMs

§ There are currently 35 probation trusts

§ They vary hugely in size and scale

§ London manages 44,000 offenders

§ Wiltshire manages 1700 offenders

Oversee offenders on licence & on

community sentences

Prepare pre-sentence reports

for courts to inform sentences

Work with victims where an offender has committed a

sexual/violent offence

Manage approved premises (hostels)

for offenders

Work with offenders before release and on prison offending

behaviour programmes

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Current situation

24 September 2021

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Similar Operational Models

Location: NorwichCovers two of the five EM

regions in England and WalesMonitors 1000’s of offenders in

real timeDeploys 430 Field Monitoring

Officers per daySchedules 234,179 home visits

per yearInterfaces with Courts, Staff, Offenders, Probation, Prisons

Around 80 MAPPA casesControl Orders & Special

Immigration Appeals Commission cases

Electronic Monitoring

Location: BloxhamCovers London and East of

England11,183 plus staff

Four bases: Croyden, West Thurrock, New Southgate and

GreenfordInterfaces with Courts, Staff,

Prisons, OffendersManages logistics and

operational peeks 9-10amManages risk of self harm and

harm to other from prisonersSeparate provision from female

prisoners

Prison Escort & Courts Services

Serco’s Expertise

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Key Features of Operational Solution• Dedicated Control Centre

• Professionalise Supervisors – Skills for Justice

• Intensive Placements (28hr week )

• Relationship with LPT (sub and remaining work in Probation)

• Speed of Delivery

24 September 2021

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Solution OverviewSupervisor Protection - a lone worker monitoring and

protection solution to provide assurance of timely response.

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Secure Mobile Communication – a Blackberry service for fast communications which improve the efficiency and

responsiveness of Supervisors.

Placement Allocation & Management System (PAMS) - rapidly assigning Offenders to suitable work placements

and automating updates.

Control Centre – providing a single point of contact and ensuring logistical efficiency with a real time view of the

of all the operations.

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Contract designed to make CP more effective

§ Offender starts work within 24 hours

§ Unemployed offenders do a minimum of 28 hours per week

§ Average length Requirement is completed in under 5 weeks

§ Compliance Plan to focus on end date

§ On-the-day enforcement

§ Public nominations acknowledged immediately, with a decision and start and end date within 5 working days

§ Placements worked more frequently to get earlier completion

24 September 2021

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Other Innovations

• 16 & 17 Year Olds Compliance Mentors: Catch 22

• 18-24 Year Old Compliance Service: The Listening Company

Down stream?

• Smartphone app for CP visibility and nomination

• Offender direct access on-line to their Compliance Plan

• More CP areas / whole Probation Trusts

24 September 2021

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London Community Payback

Serco has responsibility to deliver Community Payback (CP) services. London Probation Trust is a sub-contractor to Serco for Community Payback Case Management and certain IT services.

Serco has responsibility to deliver Placements and the supervision of Offenders . Part of this is developing a pipeline of good quality Placements whilst providing a service of a high standard. This will include working closely with all beneficiaries and stakeholders including local Authorities, to ensure we maintain existing and developed new relationships across London . There will be some changes given the transfer of Service delivery from London Probation Trust to Serco. A level of support and partnership from all beneficiaries will be required to ensure future success.

Serco’s delivery model is based around the majority of tools ,equipment and consumables being provided by the beneficiary . This will allow Serco to minimise the cost of procuring and maintaining a large stock of these items ..

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Safe Trip Home !

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