LogMeIn Free UserGuide

LogMeIn FreeUser Guide

Contents

LogMeIn Fundamentals..................................................................................................................5What is Remote Access?............................................................................................................................................5

What is the Host?...................................................................................................................................................5What is the Host Software?....................................................................................................................................5What is the Client?.................................................................................................................................................7What Can You Do at www.LogMeIn.com?...............................................................................................................8What is the LogMeIn Host Interface?......................................................................................................................8

What is Remote Management?..................................................................................................................................9What is LogMeIn Central?......................................................................................................................................9

Your LogMeIn Account..................................................................................................................10How to Create a LogMeIn Account............................................................................................................................10Managing Your LogMeIn Account.............................................................................................................................10

How to Change Your LogMeIn Account Email........................................................................................................10How to Change Your LogMeIn Account Password..................................................................................................11How to View or Change Billing Information...........................................................................................................11How to View a List of Available Subscriptions........................................................................................................11

Making Your LogMeIn Account More Secure.............................................................................................................12Installing LogMeIn Host Software.................................................................................................13

Which Computers Need the LogMeIn Host Software?................................................................................................13System Requirements – Host Computer....................................................................................................................13Downloading and Installing LogMeIn Host Software.................................................................................................13LogMeIn and Firewalls.............................................................................................................................................14

Working with Computers in Your LogMeIn Account.......................................................................15Viewing Your LogMeIn Computers............................................................................................................................15

Tile View..............................................................................................................................................................15List View..............................................................................................................................................................15Detail View...........................................................................................................................................................16

How to Rename a Computer.....................................................................................................................................16How to Change the Subscription Assigned to a Computer.........................................................................................17How to Delete a Computer from Your Account..........................................................................................................17

Connecting to a Host Computer.....................................................................................................18How to Connect to a Computer.................................................................................................................................18How to Connect to a Computer Using a Desktop Shortcut..........................................................................................18How to Connect via Smartphone or Tablet................................................................................................................19How to Connect Using Ignition for Windows.............................................................................................................19Access Code? Password? About Authentication.........................................................................................................19

How to Change Your Computer Access Code........................................................................................................20How to Wake a Computer in Sleep Mode or Powered Off Using Wake On LAN..........................................................22

Using Remote Control...................................................................................................................23Starting Remote Control...........................................................................................................................................23Changing How You View the Host............................................................................................................................23

How to View the Host Computer in Full Screen Mode...........................................................................................23How to Magnify a Section of the Host Screen........................................................................................................23How to Change Screen Size During Remote Control.............................................................................................24How to Switch Between Multiple Host Monitors during Remote Control...............................................................24How to Change the Color Quality of the Host Screen.............................................................................................24How to Optimize Remote Control Performance at Slower Connection Speeds.......................................................25Customizing the Remote Control Toolbar.............................................................................................................25

LogMeIn Free User Guideii

Moving Data During Remote Control........................................................................................................................25How to Copy and Paste Between Devices (Clipboard Synchronization)..................................................................25

Using Presentation Tools.........................................................................................................................................25How to Draw on the Host Screen..........................................................................................................................25How to Use the Laser Pointer...............................................................................................................................26

Security During Remote Control...............................................................................................................................26How to Blank the Host Screen During Remote Control..........................................................................................26How to Block Input During Remote Control..........................................................................................................26

System Management (Quitting Programs on the Host).............................................................................................26How to Open the Windows Task Manager on the Host Computer (Ctrl-Alt-Del).....................................................27How to Force Quit Applications on a Mac Host (Command-Alt-Escape).................................................................27

Customizing Remote Control Sessions...........................................................................................28How to Set Remote Control Permission Defaults (Host-side User's Consent).............................................................28How to Set Keyboard and Mouse Priority for Remote Control...................................................................................29How to Set PC-to-Mac Keyboard Mapping................................................................................................................29How to Set/Prevent Host Lock-out after Remote Control...........................................................................................30How to Set Remote Control Time-out.......................................................................................................................30How to Record Remote Control Sessions..................................................................................................................30

Controlling Remote Control Performance......................................................................................32How to Optimize Remote Control Performance.........................................................................................................32How to Set Compression for Data Transferred from the Host....................................................................................32

Advanced Host Preferences..........................................................................................................34How to Display/Remove the LogMeIn System Tray Icon............................................................................................34How to Prevent LogMeIn Notification Messages from Appearing .............................................................................34How to Change Proxy Settings..................................................................................................................................34How to View LogMeIn Event Log Files......................................................................................................................35How to Set LogMeIn to Check for Software Updates..................................................................................................36How to Set LogMeIn (LMI Guardian) to Report Software Errors.................................................................................36

Controlling Access to Host Computers...........................................................................................38How to Add Extra Security using a Personal Password.............................................................................................38Securing Host Computers with RSA SecurID.............................................................................................................38Using IP Filters to Protect your Computer from Intruders.........................................................................................39

How to Create an IP Filter Profile.........................................................................................................................39IP Filtering Examples...........................................................................................................................................39

Detecting and Locking out Potential Intruders..........................................................................................................40How to Set up a Denial of Service Attack Blocker..................................................................................................41How to Set up an Authentication Attack Blocker ..................................................................................................41

Controlling Who can Access your Host Computers (User Access Control)..................................................................42How to Specify User Access Rights.......................................................................................................................42

Managing Windows and Microsoft Updates..................................................................................45Using LogMeIn in a Multilingual Environment...............................................................................46

Available Languages................................................................................................................................................46About International Keyboard Mapping During Remote Control...............................................................................46How to Set the Language Used by LogMeIn..............................................................................................................46

Rebooting the Host.......................................................................................................................48Troubleshooting...........................................................................................................................49

Troubleshooting Connection Issues..........................................................................................................................49Why Does My Computer Show as Offline?.............................................................................................................49Why Do I Get a Host Not Found Error?..................................................................................................................50Why can't I log in to my computer? (error 5, 1326, 1327) ......................................................................................50I've been locked out after failed login! What can I do?..........................................................................................51How Do I Resolve Error 4320?...............................................................................................................................51

iii

Contents

Troubleshooting Display Issues................................................................................................................................52Troubleshooting Account and Subscription Issues....................................................................................................52

How do I connect a LogMeIn host to my account?.................................................................................................52Legal Notice.................................................................................................................................54

LogMeIn Free User Guideiv

LogMeIn Fundamentals

If you are new to LogMeIn, please review this section to become comfortable with the fundamentals of remoteaccess and remote management. You will learn the key terms and concepts you need to get the most out of LogMeInproducts and services.

What is Remote Access?Remote access is the ability to connect to one computer (a host) from another computer or device (a client) at anytime, from anywhere there is an Internet connection.

What is the Host?The computer being accessed is called the host. Think of the host as the computer that is "welcoming you in" byallowing you to use it remotely. The host has files and programs that you want to be able to access from anycomputer with an Internet-connected web browser or from your mobile device.

Example: Which computer is the host?

You connect to your office computer from your home computer. Your office computer is thehost.

What is the Host Software?Each computer you want to access must be running LogMeIn host software: LogMeIn Pro or LogMeIn Free. In asense, the LogMeIn host software safely and securely "opens the door" to a computer for a qualified remote user.

What is LogMeIn Pro?LogMeIn Pro is LogMeIn's subscription-based remote access host.

When you install LogMeIn Pro as the host software on a computer, you will be able to access that computer fromany computer connected to the Internet, or from various mobile devices using a LogMeIn app: LogMeIn for iOS orIgnition for Android.

When in a remote access session with a computer running LogMeIn Pro, you will be able to take advantage of thefollowing premium remote services that are not available when connected to a LogMeIn Free computer.

Table 1: Pro features when connecting to a LogMeIn Pro Windows host

Pro featuresConnecting from/to

Connecting from a Windows computer to a LogMeIn ProWindows computer

• File Management• Remote Printing• Remote Sound• HD Remote Control• Remote Management via the host Dashboard• Management of Windows and Microsoft updates• Desktop Sharing• File Sharing (from the host itself)

5Copyright © 2012 LogMeIn, Inc.

https://secure.logmein.com/products/ios/

https://secure.logmein.com/products/Ignition/android/


Connecting from a Mac to a LogMeIn Pro Windowscomputer

• File Management• Remote Printing• Remote Management via the host Dashboard• Management of Windows and Microsoft updates• Desktop Sharing• File Sharing (from the host itself)

Connecting from LogMeIn for iOS to a LogMeIn ProWindows computer

• File Management• Remote Sound• HD Remote Control• My Cloud Bank• File Sharing (from the host itself)

Connecting from Ignition for Android to a LogMeIn ProWindows computer

• Remote Sound• File Sharing (from the host itself)

Table 2: Pro features when connecting to a LogMeIn Pro Mac host


Connecting from a Windows computer to a LogMeIn ProMac

• File Management• Remote Printing• Remote Sound• HD Remote Control• Desktop Sharing• File Sharing (from the host itself)

Connecting from a Mac to a LogMeIn Pro Mac • File Management• Remote Printing• Remote Sound• HD Remote Control• Desktop Sharing• File Sharing (from the host itself)

Connecting from LogMeIn for iOS to a LogMeIn Pro Mac • Remote Sound• HD Remote Control• File Management• My Cloud Bank• File Sharing (from the host itself)

Connecting from Ignition for Android to a Mac • Remote Sound• File Sharing (from the host itself)

LogMeIn Free User Guide6

By itself, LogMeIn Pro is a powerful remote access tool. When combined with LogMeIn Central, data is gatheredfrom any Windows computer running LogMeIn Pro and made ready for use by LogMeIn Central for advancedreporting, computer monitoring and alerting, and computer inventory.

What is LogMeIn Free?LogMeIn offers LogMeIn Free as a no-charge remote access solution.

When you install LogMeIn Free as the host software on one of your computers, you will be able to access thatcomputer for free from any computer connected to the Internet.

Can I access LogMeIn Free computers from an iPhone or iPad? From an Android device? Yes, with one of our apps:LogMeIn for iOS or Ignition for Android. Some premium features are only available when you connect to a computerthat is running LogMeIn Pro.

Can I access LogMeIn Free computers from LogMeIn Central? LogMeIn Central subscribers can access computersrunning LogMeIn Free, but they will not be able to take advantage of certain advanced reporting and remotemanagement features for those computers. See the LogMeIn Central User Guide.

What is the Client?Any device you use to access a computer running LogMeIn Pro or Free is called a client. The client is "welcomed"by the host. The client can be a PC or Mac (via most major browsers) or an iPad, iPhone, iPod touch, or Androiddevice (via a LogMeIn app).

There are numerous ways to connect to a host from a client, including the following:

• Log in to LogMeIn.com and access a host computer from the Home page, a free service that comes with yourLogMeIn account.

• Log in to LogMeIn.com and access a host computer from LogMeIn Central, a subscription-based remote managementsolution.

• Use Ignition for Windows, a stand-alone tool that gives direct, one-click access to all of your LogMeIn host computers.• Use LogMeIn for iOS, in which case your iPhone, iPad, or iPod touch is the client.• Use Ignition for Android, in which case your Android device is the client.

Example: Which computer is the client?

You connect to your office computer from your home computer. Your home computer is theclient.

System Requirements – Client DeviceThe device you use to remotely access a computer running LogMeIn host software must meet the followingrequirements.

Client-side Operating System

• Windows 7, Vista, XP, Server 2003, 2008 (all including 64-bit)• Windows ME & 2000 (32-bit)• Mac OS 10.4 (Tiger), 10.5 (Leopard), 10.6 (Snow Leopard), and 10.7 (Lion) on both Power PC and Intel-based Macs

Client-side Browser

• Internet Explorer 7 or later, with support for 128-bit or 256-bit encryption• Firefox 3.6 or later• Google Chrome 2.0 or later• Safari 4.1 or later (Mac only)




https://secure.logmein.com/r.asp?r=central_userguide_html

https://secure.logmein.com/


https://secure.logmein.com/products/Ignition/windows/



Tip: To use your iPhone, iPad, or iPod touch as a client, use LogMeIn for iOS. To use your Android smartphoneor tablet as a client, you must purchase Ignition for Android.

What Can You Do at www.LogMeIn.com?Log in to www.LogMeIn.com to access your LogMeIn computers and to manage your LogMeIn account.

• Create a LogMeIn account• Add a new computer to your account by installing LogMeIn Pro or Free to that computer• Access or control a computer in your account• Change a computer name• Change LogMeIn account details• Apply extra security features to your account• See a list of available subscriptions• View billing information and invoices

What is the LogMeIn Host Interface?The LogMeIn host interface, also referred to as the LogMeIn Toolkit, is your launch pad to host-side (local) LogMeInfunctionality.

While LogMeIn is mainly about making connections to remote computers running LogMeIn host software, it alsooffers so-called "local" services directly from a host. That is, certain LogMeIn features are accessed directly froma computer running LogMeIn host software.

What can you do with the host interface?

• Disable the LogMeIn service on the host (so no one will be able to access your computer remotely)




• View information about connections made to your computer• Change the LogMeIn subscription used by your computer• Check for LogMeIn software updates• Customize and control your LogMeIn experience by setting host Preferences

How to Open the LogMeIn Host Interface

• Option 1

• Double-click the LogMeIn icon.

Figure 1: LogMeIn icon in the Windows system tray

Figure 2: LogMeIn icon on the Mac menu bar

• Option 2

• In Windows, select Start > Programs > LogMeIn.• On a Mac, open the Finder and select Applications > LogMeIn > LogMeIn.

What is Remote Management?Remote management is the configuration, monitoring, diagnosis, and support of multiple remote computers fromanywhere there is an Internet connection.

Remote management can be understood as the leveraging of remote access by an IT department or advanced user.

What is LogMeIn Central?LogMeIn Central is LogMeIn’s subscription-based Essential Remote Management solution.

LogMeIn Central as a Remote Host Management Tool

Foremost, LogMeIn Central is a powerful toolkit for managing computers that are running a LogMeIn host (eitherLogMeIn Pro or LogMeIn Free).

LogMeIn Central as a Network Management Tool for LogMeIn Hamachi Networks

LogMeIn Central also lets you deploy and configure LogMeIn Hamachi networks and clients.

Remote Management + Network Management = Essential Remote Services

LogMeIn Central is an Essential Remote Services solution: it helps you deliver remote access, remote management,and virtual networking services to hard-to-reach Internet-connected computers, servers, and other devices.


Your LogMeIn Account

How to Create a LogMeIn AccountYou must have a LogMeIn account to use LogMeIn software and services.

Once you have created your account, you will be able to add computers to your account.

1. Go to www.LogMeIn.com.

2. Click Create an account in the upper-right corner.

3. Select Access Computers Remotely.The registration form is displayed.

4. Fill in the registration form and follow all on-screen instructions.Upon completing the account form you will be sent a confirmation email.

5. Carefully follow all instructions in the email you receive from LogMeIn regarding account activation.

Can't find an email from LogMeIn? Check your junk or spam folder.

Once you have an account, your next step should be to add computers by installing LogMeIn host software tocomputers you want to access.

Managing Your LogMeIn Account

How to Change Your LogMeIn Account EmailChange the email address you use when you log in to LogMeIn.

No host connection is required to manage your LogMeIn account details.


2. Log in to your account using your LogMeIn ID (email address) and password.The Home page is displayed.

3. At the top of the page, click your account email address and then Account.The Account page is displayed.

4. Click Change next to your current email address.The Change Login Email Address page is displayed.

5. Type your new email address in the New email field and click Save.An email containing a confirmation link is sent to the new address.

6. Click the confirmation link that was sent to your new email address.You will be prompted to login with your old email address and password.

7. Log in with your old email address and password.Once logged in, your new email address will be committed to the LogMeIn system.



https://secure.logmein.com/home.asp

How to Change Your LogMeIn Account PasswordChange the password you use to log in to your LogMeIn account.

No host connection is required to manage your LogMeIn account details.



3. At the top of the page, click your account email address and then Account.The Account page is displayed.

4. On the Change Password tab, complete the Enter current password, Enter new password, and Re-enter newpassword fields.The Password Strength Meter will measure the strength of your new password.

5. Click Save.You are ready to use your new password the next time you log in to your LogMeIn account.

How to View or Change Billing InformationLogMeIn Account Holders use the Billing page to view and edit contact and billing information for their LogMeInAccount.

To access the Billing page, log in to your LogMeIn account and click your account email address at the top of thepage, and then select Billing.

Only Account Holders can edit information on the Billing page.

Tip: The name in the Company Name field in the Contact Information section is used to define the profilename of your LogMeIn account. Other users will see this Company Name listed as part of the profile theyuse to access shared resources in your account.

Need to see your billing history?

Path: account email address > Billing > Billing History

Need a copy of your invoice?

Path: account email address > Billing > Billing History > Print Receipt

How to View a List of Available SubscriptionsView a list of LogMeIn subscriptions associated with your account.



3. At the top of the page, click your account email address and then Subscriptions.All available subscriptions are listed.




Making Your LogMeIn Account More SecureUse the features found on the Security page to enable settings that help prevent unauthorized access to yourLogMeIn account.

Path: To access account security options, log in to your LogMeIn account and click your account emailaddress > Account > Security.

Do you have multiple profiles? Settings apply to the active profile. Changes must be made individually for eachprofile.

When Emailed Security Code is selected, each time you log in to your account atwww.LogMeIn.com you will be sent an email containing a security code that you must enter

Emailed SecurityCode

before you can access your account. If you have multiple profiles, you will be sent a codewhen you access the currently active profile. Each code can be used only once.

When Printed Security Code is selected, LogMeIn will generate a list of one-time securitycodes for printing. Each time you log in to your account at www.LogMeIn.com you will be

Printed SecurityCode

prompted to enter one of the security codes from the printed list before you can access youraccount. If you have multiple profiles, you must enter a code when you access the currentlyactive profile. Each code can be used only once.

Tip: Select Stop prompting for security codes when all security codes have been usedup to disable the feature once all printed codes on the list have been used.

Select all events for which you want to receive automatic email notification. Notifications willbe sent to the specified email addresses (for multiple recipients, separate email addresseswith a semicolon). Available for Account Holders only.

Don't see the Account Audit section? Go to the Home page and make sure that you haveselected your personal profile in the Profile drop-down list at the top of the page. The AccountAudit section will be displayed when you go back to your account notification settings.

Account Audit


http://www.LogMeIn.com

http://www.LogMeIn.com

Installing LogMeIn Host Software

Which Computers Need the LogMeIn Host Software?You must install LogMeIn host software (Pro or Free) on each computer you want to be able to access remotely.You do not need to install LogMeIn host software to the device used to access another computer.

Example

You want to access your home computer from work. You must install LogMeIn host software(Pro or Free) on your home computer.

System Requirements – Host ComputerBefore installing LogMeIn host software on the computer you want to access remotely, make sure the device meetsthe following requirements.

Supported Operating Systems

• Windows 7, Vista, XP, Server 2003, 2008 (all including 64-bit)• Windows 2000 (32-bit)• Mac OS 10.4 (Tiger), 10.5 (Leopard), 10.6 (Snow Leopard), and 10.7 (Lion) on both Power PC and Intel-based Macs

Downloading and Installing LogMeIn Host SoftwareInstall LogMeIn host software on any computer you want to access remotely. Installation is a simple process aidedby Wizards.

• You must have a LogMeIn account• You must be physically present at a computer that you want to be able to access remotely

Follow this procedure:



3. On the Home page, click the Download link.

4. Follow all on-screen instructions.

Important: If asked to create a Computer Access Code during the download process, be sure to rememberthe code! You will need it when connecting to the computer. The Computer Access Code cannot beretrieved, but it can be changed directly on the host. See How to Change Your Computer Access Code onpage 20.



The computer is added to your LogMeIn account and becomes available from the Home page.

For troubleshooting assistance, visit the Knowledge Base.

LogMeIn and FirewallsLogMeIn is compatible with all major security suites. Some configuration may be required to make LogMeIn workwhen the host is behind a firewall.

Important: If prompted, you must allow the LogMeIn.exe program file to communicate over the Internet.


Specific Knowledge Base articles cover known issues with numerous leading security products, including McAfee,Norton Internet Security, PC-Cillin, ZoneAlarm, Kaspersky, and AOL Spyware.

Tip: The LogMeIn Community is an excellent source of information from other LogMeIn users.


http://help.logmein.com


http://community.logmein.com/logmein/

Working with Computers in Your LogMeIn Account

Viewing Your LogMeIn Computers

Computer Listing Options

Use the List buttons to change how computers are displayed.

Figure 3: List buttons: Tile View, List View, Detail View

Tile ViewTry Tile view for a graphic view of computers in your account. Tile view is ideal if you have only a few computersin your account.

High Visibility Controls

Figure 4: Tile view

List ViewTry List view for a clean, simple view of computers in your account. List view shows the most computers at onetime, making it an excellent choice if you have many computers in your account.


Figure 5: List view

Click the blue arrow to see what actions you can perform on a computer.

Detail ViewTry Detail view for a good balance between the graphic quality of Tile view and practicality of List view.

Figure 6: Detail view

Customize the List of Controls

Click the column selector in the header bar to view a list of available columns.

How to Rename a ComputerChange the name used for listing a computer in your LogMeIn account.

Important: This changes how your computer is listed in your LogMeIn account. This does not change theactual Computer Name as set at the operating system level (for example, under System Properties > ComputerName in Windows).



3. On the Home page, click Properties > General Settings for the computer you want to rename.

4. Enter a new computer name in the Computer description box.

5. Click Change to save the new name.



How to Change the Subscription Assigned to a Computer

You might want to change a subscription for any of these reasons:

• You want to downgrade from LogMeIn Pro (trial or paid) to LogMeIn Free• You want to upgrade from LogMeIn Free to LogMeIn Pro• You want to "move" a Pro subscription to another computer by first downgrading a Pro computer to Free and

then assigning the newly available Pro subscription to a Free computer• You have a new computer and no longer need LogMeIn on the old one

Important: Subscriptions cannot be transferred to another LogMeIn account.



3. On the Home page, click Properties > Subscription for the chosen computer.

4. Use the Available subscriptions drop-down list to choose the subscription to assign to the host computer.

5. Click Change subscription.The subscription will be assigned to the host within a number of minutes or when it next comes online.

Remember: To move a subscription, you first make the subscription available by downgrading a host fromPro to Free or deleting the computer for your account. Second, you assign the newly available subscriptionto the new computer. The computer must already be added to your account.

How to Delete a Computer from Your AccountYou can clean up your computer list by deleting computers from your account.



3. On the Home page, click Properties > General Settings for the computer you want to delete.

4. Click Delete this computer.

The computer is removed from your list. The host software remains on the computer. Nothing is uninstalled.

Remember: You can only view computer properties in Detail view or Tile view.




Connecting to a Host Computer

How to Connect to a ComputerConnect to LogMeIn host computers in your LogMeIn account.

Connect to any computer that meets these conditions:

• LogMeIn Pro or Free must be installed and running on the host• The host must be turned on• The host must be connected to the Internet• The host must not be in Sleep mode or Hibernation mode

Tip: If the host computer is on a network with other LogMeIn host computers then you may be able towake it using Wake On LAN. To review Wake On LAN requirements, see How to Wake a Computer in SleepMode or Powered Off Using Wake On LAN on page 22.

To connect:



3. On the Home page, click a connection option for the computer you want to access.

Tip: Control-click or middle-click to open the session in a new browser tab. On a Mac, use Command-click.

• Click the Main Menu link to connect to the host Main Menu (also known as Compact View) for basic remoteaccess functionality.

• In List View, click the blue arrow next to the computer you want to remote control and click Remote Controlin new window to open the session in a new window or browser tab.

LogMeIn will attempt to make a connection to the host. You will be prompted to authenticate to the host.

4. Log in to the computer using the appropriate authentication method:

• If prompted, enter the username and password you would enter if you were sitting in front of the hostcomputer.

• If prompted, enter the Computer Access Code you created when you installed LogMeIn to the host computer.

Your session begins upon successful authentication.

Important: The first time you start a remote control session you will be asked to install a browser plug-into the client computer, which is the computer you are using to initiate the remote session.

How to Connect to a Computer Using a Desktop ShortcutSave time by connecting directly to a host computer using a secure shortcut on a client computer.



1. Create a LogMeIn desktop shortcut on the client computer:

• Go to Home page > Properties of a computer > Desktop Shortcut.

Follow the on-screen instructions.

2. Use the newly created shortcut to connect to the host:

• Double-click the shortcut on the client desktop. You do not need to log in to your LogMeIn account.• Log on to the host using the appropriate authentication method.

Your session begins upon successful authentication.

Tip: For maximum security, you should not use a LogMeIn desktop shortcut on a public or shared computer.

How to Connect via Smartphone or TabletLogMeIn provides apps that you can use to connect to your LogMeIn Pro and Free computers from your iOS orAndroid devices.

• LogMeIn for iOS – Free remote access from your iOS device to your Macs or PCs, with premium features whenyou connect to LogMeIn Pro host computers

• Ignition for Android – Remote access from your Android device to your Macs or PCs• Ignition for iPad/iPhone – Remote access from your iOS device to your Macs or PCs

Note: LogMeIn licenses cannot be transferred between platforms (for example, if you move from iPhone toAndroid, you cannot transfer your Ignition for iPhone purchase to your Android).

How to Connect Using Ignition for WindowsLogMeIn Ignition for Windows is the best option when working on a public computer since some public computerslimit your ability to run ActiveX, Java, or Flash; at least one of which is required for a rich remote control experience.

Ignition for Windows

Access Code? Password? About AuthenticationWhenever you connect to a host computer running LogMeIn, you must authenticate yourself to the host computer.

When will you be asked for a user name and password?

Are you required to enter a Windows or Mac user name and password when you start your computer? If so, youalso must enter your Windows or Mac user name and password when you attempt to connect remotely.





https://secure.logmein.com/products/ignition/windows/

Tip: Enter the user name and password you would normally enter when you see a logon screen like one ofthe samples shown above.

Most computers with multiple users or on a corporate network require you to authenticate in this way.

Example: User name and password

Let's assume that when you start your Windows computer at work, it forces you to pressCtrl-Alt-Delete and enter your user name and password. You install LogMeIn on yourwork computer. When you try to connect via LogMeIn to your work computer, you will beasked to enter your user name and password just as when you connect locally.

When will you be asked for a Computer Access Code?

Do you go straight to the operating system (Windows or Mac) without entering a user name and password whenyou start your computer? If so, then you must enter a Computer Access Code when attempting to connect remotely.

Important: Do not lose your Computer Access Code. It can be changed from the host itself, but cannot beretrieved!

Advanced Users: In Windows, the Computer Access Code is actually linked to a hidden Administrator account calledLogMeInRemoteUser. The Computer Access Code is the password for the user LogMeInRemoteUser.

Example: Computer Access Code

Let's assume that your home computer is not configured to require authentication. You juststart it and go. You install LogMeIn on your home computer. When you try to connect remotelyvia LogMeIn you will be asked to enter the Computer Access Code that you created when youadded the computer to your LogMeIn account.

What type of user can access LogMeIn host computers?

• Users with Administrator credentials on the host computer (at the operating system level)• Non-administrator users who have been granted permission to access the host via the User Access Control feature

in LogMeIn

How to Change Your Computer Access CodeLogMeIn is unable to retrieve a lost Computer Access Code, but you can change the access code directly on thehost computer.


This procedure is only valid on host computers already set to use a Computer Access Code.

Tip: Watch a step-by-step video.

1. Go to the computer that you want to be able to access remotely.

2. Click the LogMeIn icon and then Open LogMeIn....

Figure 7: Windows host

Figure 8: Mac host

The LogMeIn host interface is displayed.

3. Click the Options tab.

4. Under Password, click Change Computer Access Code.

5. Type and confirm your new Computer Access Code.

6. Click OK to save your change.

Can't find the LogMeIn icon? Here's an alternate solution.On a Windows host, you can reset the Computer Access Code without opening the LogMeIn host interface.


2. On the host, open the Run window:

• On Windows XP, go to Start > Run• On Windows 7 and Vista, go to Start and type run in the Search field

3. Type control userpasswords2 and click OK.

4. On the list of users, select LogMeInRemoteUser.

5. Click Reset Password.

6. Type and confirm your new Computer Access Code.

7. Click OK to save your change.


http://bit.ly/aVxp9d

How to Wake a Computer in Sleep Mode or Powered Off Using Wake On LANWhen all requirements are met, you will be able to use Wake On LAN to switch on a computer that is in sleep mode(PC and Mac) or powered off (PC).

Review this checklist to ensure that you will be able to use the Wake On LAN feature.

• Is there at least one other computer on the same network that is both powered on and running LogMeIn Freeor Pro?

• Is Wake On LAN enabled on the host?

• From the host, open LogMeIn and follow this path: Options > Preferences > Advanced Settings. Under WakeOn LAN, make sure that Enable 'Wake On LAN' from sleep and power off is selected.

Can't access this feature? If LogMeIn was installed by an administrator or via an Installation Link from LogMeInCentral, your administrator may have restricted your access to this feature. Contact your administrator for moreinformation.

• Do you want to wake a PC that is powered off?

• For a Windows host that is powered off (but still plugged in), confirm that Wake On LAN is enabled in thecomputer's BIOS.

Tip: Consult the user guide of your computer or motherboard to locate the appropriate BIOS switch,usually Wake On LAN from S5.

• Do you want to wake a Mac?

• Enable the following setting: System preferences > Energy saver > Options tab > Wake for Ethernet networkadministrator access.

• Confirm that the computer is on a wired network. Wake On LAN is not supported for Mac hosts on a wirelessnetwork.

• Confirm that the Mac is in sleep mode and not powered off. You cannot wake a Mac that is powered off.

• Is the host in a supported sleep mode?

• Stand-by, sleep, or hibernation (ACPI specification S3 or S4).

All set? Any computer in your account that is ready for Wake On LAN will show the Switch on this computer button.Click the button to wake the computer. It may take several minutes for the computer to wake.

Figure 9: Wake On LAN in Tile view


Using Remote Control

Starting Remote ControlChoose the most convenient way to gain control of a host computer.

From the Host Main Menu

Once connected to the host, click Remote Control on the left menu to start remote control.

Changing How You View the Host

How to View the Host Computer in Full Screen ModeIn Full Screen Mode the host display covers the entire client display. Full Screen mode gives you the most realistic"as if you were there" experience.

• On the Remote Control toolbar, click the Full Screen Mode button.The LogMeIn interface is minimized and the host computer's display appears on your entire screen. Only theRemote Control toolbar remains visible.

• To exit full screen mode, click the Full Screen Mode button again.

Tip: For best results during Full Screen viewing, go to Options > Resolution Settings and select MatchResolution.

How to Keep the Remote Control Toolbar Visible During Full Screen ModeIn Full Screen Mode, the Remote Control toolbar will be hidden to allow maximum visibility.

• To keep the toolbar visible, click the pin icon on the Full Screen version of the Remote Control toolbar.

The toolbar will remain open.

How to Magnify a Section of the Host ScreenThe Magnifying Glass feature opens a box that you move on the host screen to view a small area in high resolutionwithout otherwise adjusting your resolution.


The Magnifying Glass is available when screen size is less than 100% of its original size.

Note: To adjust your screen size, see How to Change Screen Size During Remote Control on page 24.

1. On the Remote Control toolbar, click Options > Magnify.The magnifying glass is activated.

2. Drag the box.Any area within the box in displayed in 100% of its original size.

3. Click the Magnify button again to deactivate the magnifying glass.

How to Change Screen Size During Remote ControlView the host display on the client device in a way that you find comfortable.

1. On the Remote Control toolbar, click Options > View.

2. Select the appropriate setting.Your selection is applied immediately.

How to Switch Between Multiple Host Monitors during Remote ControlWhen connected to a host with two monitors, the Switch Monitors button will be available on the remote controltoolbar. Click this button to switch between monitors.

Also, there is a Monitors button in Options on the Remote Control toolbar. Click the Monitors button to switchbetween monitors.

Tip: On a Windows PC, try this shortcut. Press Left CTRL key-Left Windows key-Right/LeftArrow key to switch monitors. To see all monitors at once, keep moving through until you can see allavailable monitors on the client display.

Note: The Java and HTML remote control clients do not offer multiple monitor support.

How to Change the Color Quality of the Host ScreenSelect a lower setting to optimize the amount of information transferred during remote control, or select a highersetting to improve the quality of the image.

1. On the Remote Control toolbar, click Options > Color Quality.The Color Quality options are displayed.

2. Select the appropriate setting.

• To improve performance, select Grayscale, Low quality, or Compressed.• For better image quality, select Medium quality or High quality.

Tip: Choose Automatically adjust color settings to allow to detect the optimal setting.

Your selection is applied immediately.

Remember: HD quality is also available when connecting to a Pro computer from an iPhone, iPad, oriPod touch. For details, visit https://secure.LogMeIn.com/products/ios/. HD quality is not available whenconnecting from an Android device.


https://secure.LogMeIn.com/products/ios/

How to Optimize Remote Control Performance at Slower Connection SpeedsAdjust your network connection speed to achieve optimal performance during remote control.

On the Remote Control toolbar, click Options > Network.

• Select Slow to optimize your connection on lower speed connections• Select Fast to exploit a high bandwidth connection• Select Auto to allow to detect the optimal settings

Customizing the Remote Control ToolbarAdd icons to the remote control toolbar for easy access to favorite remote control features. All features availableunder the Options menu can be added.

Moving Data During Remote ControlYou can copy and paste files and folders between the host and client.

How to Copy and Paste Between Devices (Clipboard Synchronization)Use Clipboard Synchronization to save time and avoid errors by directly copying and pasting information betweendevices during remote control.

This feature is not available during a view-only Monitor Host Screen session.

• On the Remote Control toolbar, select Options > Sync Clipboard.Anything copied on either device is available to be pasted to the other.

Using Presentation ToolsUse the whiteboard and the laser pointer to highlight items on the host screen.

How to Draw on the Host ScreenUse the Whiteboard to activate a pencil tool that you can use to draw freehand images on the host computer'sscreen.

1. On the Remote Control toolbar, click Options > Whiteboard.The pencil tool is activated.

Note: You cannot control the host while Whiteboard is enabled.

2. Draw on the host screen.The pencil tool leaves a red line on the host screen. All drawings appear on both the client and host.

3. To erase drawings, click Options > Whiteboard.


How to Use the Laser PointerThe Laser Pointer is a small red dot that the client-side user moves around the host screen to highlight featuresfor the host-side user.

1. On the Remote Control toolbar, click Options > Laser Pointer.

To the host-side user, the laser pointer appears as a simple red dot.

Note: You cannot control the host while Laser Pointer is enabled.

2. To exit, click Laser Pointer again.

Security During Remote ControlYou can prevent others from viewing the host screen and from using the host mouse and keyboard.

How to Blank the Host Screen During Remote ControlProtect your data by blanking the host display during a remote control session.

Available on Windows hosts only.

• On the Remote Control toolbar, click Options > Blank Screen.You can turn this feature on or off at any time.

• If this is the first time you are using the screen blanking feature on the host, you will be prompted to install aDPMS (Display Power Management Services) driver.Not all monitors, video cards, motherboards, or BIOS support DPMS. Check with your hardware vendor if youexperience problems with the DPMS driver. In case of incompatibility, you may not be able to use this featurewith some host computers.

Anyone at the host device will see a blank screen on the physical monitor while the remote session is active.

How to Block Input During Remote ControlLock the host keyboard and mouse to prevent anyone sitting at the host machine from entering data during aremote control session.

• On the Remote Control toolbar, select Options > Lock Keyboard.You can turn this feature on or off at any time.

System Management (Quitting Programs on the Host)Remotely list and quit applications running on the host.


How to Open the Windows Task Manager on the Host Computer (Ctrl-Alt-Del)During a remote session, the Ctrl-Alt-Del key combination entered on the client will only be registered bythe client.



• On the Remote Control toolbar, click Options > Ctrl-Alt-Del button.The Windows Task Manager opens on the host computer.

Tip: You can also use a hotkey to send the Ctrl-Alt-Del command to the host. The default isCtrl-Alt-Insert. To change the hotkey, open the host preferences and go to General > Remote Control> Interaction and select a key combination from the Ctrl-Alt-Del hotkey combination drop-down list.

How to Force Quit Applications on a Mac Host (Command-Alt-Escape)


Available on Mac hosts only.

• When controlling a Mac from a Windows PC, press Windows Key-Alt-Esc on the client keyboard.The Force Quit Applications window opens on the host.

• When controlling a Mac from a Mac, click Options > Cmd-Alt-Esc on the Remote Control toolbar.The Force Quit Applications window opens on the host.


Customizing Remote Control Sessions

How to Set Remote Control Permission Defaults (Host-side User's Consent)You can control when and how remote users will be able to start a remote session. For example, you can requirethe host-side user to give permission to any person attempting to log in remotely.

1. Access the host preferences:

• If you are at the host, open LogMeIn and follow this path: Options > Preferences > General• If you are at the client, connect to the host Main Menu and follow this path: Preferences > General

2. Under Host-side user's consent, set the following options (as required).

DescriptionOption

Select Request consent from host-side user to force the host user to permit ordeny access whenever a client user attempts to open a remote control session.

Request consent fromhost-side user

Clear this option to allow a client user to initiate a remote control session withoutasking for permission from the host user.

This text will be presented to the host user in the remote control permission dialogbox. The string %USER% will be the Computer Name of the host as set at the

Request message

operating system level, plus the client user's operating system account ID. Theaccount LogMeInRemoteUser will be used on computers that have an emptyadministrator password.

Enter the amount of time within which the host user must respond to the requestfor permission to initiate remote control. If this time expires, the setting in the If

Time to wait for user'sconsent

user does not respond field will be applied. Minimum 3 seconds, maximum 30seconds.

Choose Start Remote Control if you want the remote control session to be startedeven if the host user does not respond within the time set in the Time to wait for

If user does not respond

user's consent field. Choose Reject request if you want the remote control sessionto be refused if the host user does not respond.

Select Remote user has Full Control access rights to the host computer to allowthe client user to always be able to start remote control when he has Full Control

Never wait for userconsent in these cases

rights over the host. Select Host side user is not present to allow the client userto always be able to start remote control, even when no user is logged on to thehost, the host is locked, or the host screen saver is active.

3. Click OK or Apply.Your settings are applied immediately to the host.


How to Set Keyboard and Mouse Priority for Remote ControlChoose the user whose data entry actions should be processed first when both users enter data simultaneouslyduring a remote control session. Follow these steps to resolve the error Your input is being blocked.




2. Under Interaction > Keyboard and mouse priority, choose the user whose data entry actions should be processedfirst when both users enter data simultaneously during a remote control session:

DescriptionOption

Choose this option if you want the actions of the person at the computer being controlled(the host) to be processed before the actions of the person performing remote control.

Host side user

Choose this option if you want the actions of the person running the remote controlsession (the client-side user) to be processed before the actions of the person sittingat the computer being controlled.

Remote user

Tip: If you receive the error message Your input is being blockedwhile controlling a host computer, make sure Remote user is selected.


How to Set PC-to-Mac Keyboard MappingWhen controlling a Mac from a PC, you can define the behavior of special keys found only on the Windows keyboard.

Available on Mac hosts only.



2. Under PC to Mac keyboard mapping, select one of the following options:

• Select Alt = Alt, Windows = Command to assign the PC Alt key to equal the Mac Alt key and the Windowslogo key to equal the Mac Command (“Apple”) key

• Select Alt = Command, Windows = Alt to assign the PC Alt key to equal the Mac Command (Apple) key andthe Windows logo key to equal the Mac Alt key.



How to Set/Prevent Host Lock-out after Remote ControlProtect data on the host computer by setting the host to lock when remote control ends or is disconnected.



2. Under Locking the Host Computer, select from the following options (as required):

DescriptionOption

Select this option to always lock the host's operating system whena remote control ends.

Always lock the host after remotecontrol

Select this option to lock the host's operating system if the clientdisconnects during remote control.

Lock when connection has been lost

Select this option to lock the host's operating system if the clientconnection times out during remote control (see also How to SetRemote Control Time-out on page 30).

Lock when connection has been timedout


How to Set Remote Control Time-outSet the amount of time that can pass without activity in LogMeIn before a remote control session is disconnected.



• If you are at the host, open LogMeIn and follow this path: Options > Preferences > Advanced• If you are at the client, connect to the host Main Menu and follow this path: Preferences > Advanced

2. Under Network, set the Idle time allowed.


How to Record Remote Control SessionsSet LogMeIn to record and save a video file of each remote control session with the host.






2. Under Screen Recording, select Record screen content of Remote Control sessions.

3. You can also choose from the following actions and options:

DescriptionOption

Choose RCREC to save files using LogMeIn's proprietary RCREC format. ChooseAVI to use the standard AVI format. File size will be similar for both recordingtypes.

Video format

Specify the location where video files will be saved. Type a path to an availabledirectory or click Browse to define a location on the host. The default locationis C:\Program Files\LogMeIn\x86

Location of video files

Click to view a list of available recordings.View files

Click to open the RCREC to AVI Conversion Wizard. Follow all on-screeninstructions.

Convert RCREC files to AVI

Select this option to automatically delete the oldest archived RCREC remotecontrol recordings when the total size of all RCREC recordings in the Location

Delete old files if folder sizeexceeds

of video files exceeds the defined value. AVI files are not counted toward thelimit and will not be deleted.


All remote control sessions will be recorded and saved in the chosen file format to the defined location.

Important: All sessions will be recorded without exception until recording is disabled. To disable recording,clear the Record screen content of Remote Control sessions option and apply the change.


Controlling Remote Control Performance

How to Optimize Remote Control Performance




2. Under Performance, set the following options (as required):

DescriptionOption

Select this option to disable the host's desktop wallpaper and all userinterface effects during remote control. User interface effects include

Disable wallpaper and userinterface effects on hostcomputer transition effects (fade, scroll), shadows under menus, trailing effects while

dragging windows, and Windows Aero effects.

Select this option to make remote control sessions faster and lessCPU-intensive. Do not use the display accelerator if you are having problemswith Windows Aero. See also Troubleshooting Display Issues on page 52.

Use display accelerator

Tip: Having problems with Aero after remote control? First, make sure you end your remote controlsessions from the LogMeIn toolbar (do not simply close your browser or Ignition). If you are still havingproblems, turn off the display accelerator and restart your computer.



How to Set Compression for Data Transferred from the HostChoose the compression level to apply to data transferred from the host during remote control, including filestransferred using the File Manager feature.



2. Under Network, choose the appropriate File transfer compression option:


DescriptionOption

Dynamically modifies the compression ratio according to available bandwidth andCPU.

Adaptive

Data is not compressed.No compression

Compared to Best, this option uses less host CPU, but more bandwidth. Unlike withAdaptive, the compression level is fixed.

Fast

Keeps bandwidth and CPU usage at a minimum.Low

A good balance between effective file compression and balanced host CPU utilization.Normal

The host CPU will compress data as much as possible before transfer. Compared toFast, this option uses less bandwidth, but more CPU. Unlike with Adaptive, thecompression level is fixed.

Best




Advanced Host Preferences

How to Display/Remove the LogMeIn System Tray Icon




2. Under Appearance, clear the Show the LogMeIn icon next to the clock option to remove the icon.


How to Prevent LogMeIn Notification Messages from AppearingYou can choose to suppress all LogMeIn messages communicated from the system tray. This is useful when messagescould possibly disrupt the end-user experience, such as on a kiosk.



2. Under Appearance, select the Disable LogMeIn notification messages option to suppress all LogMeIn messagescommunicated from the system tray.


How to Change Proxy SettingsSpecify the proxy server LogMeIn will use as an intermediary between your web browser and the Internet.

Tip: Proxy servers are primarily used by companies and organizations. Home users generally will not needthis option.



2. Under Proxy Settings, set the following options:


DescriptionOption

If you do not use a proxy server, leave this field empty. If you use a proxy, makesure the address and port information in this field match the information inyour browser settings.

Proxy server address & port

Tip: To find your proxy address and port in Internet Explorer, go toInternet Explorer > Tools > Internet Options > Connections > LAN Settings;or click Get proxy settings to retrieve available proxy settings.

Complete this field if the proxy server requires authentication.Proxy user name

Complete this field if the proxy server requires authentication.Proxy password


How to View LogMeIn Event Log Files

The host will always log the following events to the application log:

• Service Start/Stop• Login/Logout• Remote Control Start/Stop

Follow this procedure to view log files:



2. Under Event Logs, click the View Files button.A list of available log files is displayed.

3. On the list, double-click the file you want to view.

• The active log file is named LogMeIn.log• Older logs are stored with the naming convention LMIYYYYMMDD.log (example: the log file for January

10, 2009, would be LMI20090110.log)• On a Windows host, click Download all logs in one compressed file to access all available logs in a single

compressed archive

4. You can also set the following options:

DescriptionOption

Define the folder where the files are to be saved. Leave blank to use thedefault location (the LogMeIn installation directory, typically C:\ProgramFiles\LogMeIn).

Location of event logs

Enter the number of days for which you would like to store log files.Keep event logs for


DescriptionOption

Select this option to include system events in the LogMeIn.log file. Thisfacilitates LogMeIn troubleshooting efforts.

Enable debug-level logging


How to Set LogMeIn to Check for Software Updates



2. Under Software updates, select from the following options:

• Select Detect and download automatically to set LogMeIn to check for the latest version of the LogMeIn hostsoftware upon log in to your account. You will be prompted to update if a new version is found.

• On a Windows host, you can also select Install downloaded updates when LogMeIn is idle to ensure thatLogMeIn updates are only installed when you are not in session or otherwise active in LogMeIn. This isuseful because LogMeIn must restart itself (but not the computer) after applying an update. If this is donewhile LogMeIn is busy (for example, during an active remote control session or while a file transfer is inprogress) then the connection will be dropped during the restart.



How to Set LogMeIn (LMI Guardian) to Report Software ErrorsLMIGuardian.exe is LogMeIn's error reporting component. It documents and records errors that occur in the LogMeInhost software and allows error details to be sent directly to our development team for analysis.

The Guardian does not gather or report any personal information.

Follow this procedure to control how and when the Guardian will send error notifications to LogMeIn.




2. Under Software error reporting, choose one of the following options:


DescriptionOption

An error report will always be sent (no user action required).Always send an error report

An error report will never be sent.Never send an error report

The user will be prompted to send an error report and can chooseto send the report or not.

Ask the user what to do


Figure 10: Sample LogMeIn Guardian detected error message



Controlling Access to Host Computers

How to Add Extra Security using a Personal PasswordUse a personal password to create an extra layer of security for a host computer.


• If you are at the host, open LogMeIn and follow this path: Options > Preferences > Security

• If you are at the client, connect to the host Main Menu and follow this path: Preferences > Security

2. Under Personal Password, enter your personal password and then enter it again to confirm.

Tip: The personal password must be at least 6 but no longer than 15 characters and can only containthe Latin characters A-Z, a-z; and numbers 0-9.


When you next connect to this computer from this account you will be prompted to enter a subset of charactersfrom the Personal Password before being granted access.

Figure 11: Sample Personal Password dialog box for password

Securing Host Computers with RSA SecurIDTo add an extra layer of security over the simple username/password authentication, you can configure LogMeInhost software to require RSA SecurID authentication.



For information on the RSA SecurID product, visit www.rsa.com.

For information on setting up this feature, see the LogMeIn Knowledge Base article Can I use RSA SecurID withLogMeIn?.

Using IP Filters to Protect your Computer from Intruders

How to Create an IP Filter ProfileCreate IP Filter Profiles to allow or deny connections to a host from specific IP addresses.




2. Under Intrusion Control, click Edit Profiles to begin creating a filter profile.The IP Filtering dialog box is displayed.

3. Type a Name for your filter and click Add a new profile.

4. Choose a filter type:

• Choose allow to make a filter that allows specified addresses to access this host• Choose deny to make a filter that prevents specified addresses from accessing this host

5. Enter the Address you want to allow or deny.

Accepted wildcards are an asterisk (*) that matches any number of characters, and a question mark (?) thatmatches a single character only.

6. Enter a Subnet that you want to allow or deny.

7. Click Add filter.The filter is added to the IP Filters in Profile box.

8. Repeat from step 2, above, to add additional filters to the Filter Profile.

9. Click Back when you are finished adding filters to the Profile.Your Filter Profile is saved and you are returned to the IP Filtering page.

10. You must apply your Filter Profile before it can take effect. On the IP Filtering page, select a Filter Profile fromthe Profiles list and click Use Profile.The Filter Profile is activated on the host.

When a connection is made to the host, the remote IP address will be checked against the filter or filters in theapplied Filter Profile. Access will be granted or denied accordingly.

Important: Filters are checked in the order they are listed in the IP Filters in Profile box. Ordering is crucial.Use the up and down arrows next to the IP Filters in Profile box to set proper order.

IP Filtering ExamplesThese examples will help you understand how to use the IP Filtering feature.


http://www.rsa.com



IP Filtering Example 1

Allow connections from IP address 215.43.21.12 and the network 192.168.0.0, and deny all other connections.

ALLOW 215.43.21.12ALLOW 192.168.0.0 (255.255.0.0)

-or-ALLOW 192.168.*DENY:*


Allow connections from IP address 215.43.21.12 and the network 192.168.0.0, but not from the address 192.168.0.12,and deny everything else.

ALLOW 215.43.21.12DENY 192.168.0.12ALLOW 192.168.0.0 (255.255.0.0)

-or-ALLOW 192.168.*DENY.*

Note: Denying the connection from 192.168.0.12 comes before allowing connections to the 192.168.0.0network. If was to find the ALLOW item first, it would let IP address 192.168.0.12 through, since it matchesthe condition. To prevent this, the address 192.168.0.12 is checked before the network to which it belongs.


Allow all connections, except those coming from 192.168.0.12

DENY:192.168.0.12


Deny all connections from the network 192.168.0.0 except for the subnet 192.168.12.0; allow all other connections

ALLOW:192.168.12.0(255.255.255.0)

-or-ALLOW:192.168.12.*DENY:192.168.0.0 (255.255.0.0)

-or-DENY:192.168.*

Detecting and Locking out Potential IntrudersSet up a Denial of Service filter and an Authentication Attack filter to help detect and temporarily lock out potentialintruders.

Tip: You can view failed login attempts and lockouts in the log file if you have logging enabled.


How to Set up a Denial of Service Attack BlockerUse the Denial of Service attack blocker as a precaution against unwanted intruders who slow your host machineby continuously requesting the same service.




2. Under Intrusion control, click Show Details and set the following Denial of Service attack blocker options:

DescriptionOption

Select this option to activate the attack blocker.Active

Specify the number of HTTP requests to allow before the offending IPaddress is locked out.

Number of invalid HTTP requestsallowed

After the amount of time specified in this box has elapsed, the invalidattempt count of the offending IP address will be reset to zero.

Reset invalid attempt counter after

All attempted connections from an offending IP address will be rejectedfor the amount of time specified in this field.

Keep attacker blocked for


To allow access from blocked addresses, click Unblock all.

How to Set up an Authentication Attack BlockerUse the Authentication Attack blocker to lock out those who try to get past your host logon screen withoutauthorization.




2. Under Intrusion control, set the following Authentication attack blocker options:

DescriptionOption

Select this option to activate the attack blocker.Active

Specify the number of invalid authentication attempts to allow beforethe offending IP address is locked out.

Number of invalid attempts allowed

After the amount of time specified in this box has elapsed, the invalidattempt count of the offending IP address will be reset to zero.

Reset invalid attempt counter after

All attempted connections from an offending IP address will be rejectedfor the amount of time specified in this field.

Keep attacker blocked for



To allow access from blocked addresses, click Unblock all.

Controlling Who can Access your Host Computers (User Access Control)

What type of user can access LogMeIn host computers?

• Users with Administrator credentials on the host computer (at the operating system level)• Non-administrator users who have been granted permission to access the host via the User Access Control feature

in LogMeIn

What happens if a user without proper permission attempts to connect?

An attempt to log in without proper User Access Control permissions may result in error 4320 ("Operator orAdministrator has refused the request").

How does this relate to my LogMeIn account?

User Access Controls apply to a Windows or Mac account, not a LogMeIn account. A LogMeIn user may be able tosee a computer listed in his LogMeIn account, but still may not have permission at the operating system level toactually access the host.

An Example

If the computer you want to access remotely is set up with multiple user accounts (for example,each member of the family has his own login), you may need to set each user's LogMeInaccess permissions to ensure that each user will be able to access the computer via LogMeIn.

How can you tell if your computer has multiple users? When you turn on your computer, youmust click a user name/icon in order to log on.

• Assume you have a computer at home called "Main Home Computer"• "Main Home Computer" is accessible through your LogMeIn account, which is shared by all

members of the family• "Main Home Computer" has three users: (1) Dad, (2) Son, and (3) Daughter• "Dad" is set as the Administrator of "Main Home Computer"• "Son" and "Daughter" are set as limited users• "Dad" logs in to the family's shared LogMeIn account and accesses "Main Home Computer";

he authenticates to "Main Home Computer" using his administrator credentials• "Son" or "Daughter" will only be able to log on to the "Main Home Computer" using their

"Son" or "Daughter" credentials once "Dad" has logged on to "Main Home Computer" andset the proper User Access Controls in LogMeIn

How to Specify User Access RightsUser Access Controls apply to a Windows or Mac account, not a LogMeIn account. A LogMeIn user may be able tosee a computer listed in his LogMeIn account, but still may not have permission at the operating system level toactually access the host.





2. Under User Access Control, select from the following general options:

DescriptionOption

Select this option to grant full permissions to anyone with administrativerights on the host computer.

Allow full control to administrators

Available on Windows hosts only.Hide list of domains on the RemoteAccess login screen

Select this option to clear the list of active domains in the hostauthentication dialog box. This provides an extra layer of security byforcing the remote user to type the exact name of the chosen domain.

3. Under User Access Control, click Show details.The User Access Controls dialog is displayed.

4. In the Name field, type (or browse for) the name of the user for whom you want to set permissions.

5. Set the user's permissions using the following options.

Some options are only available on computers running LogMeIn Pro.

DescriptionOption

Give the user full control over all features.Full Control

Limit the host user to Main Menu view of the HTML interface (as opposed to theDashboard).

Compact view only

Use this drop-down list to apply an existing IT filter profile to this user. This allowsyou set the IP address (or range) from which the user can access the host.

Use IP filter profile

Allow the user to log into the host. By revoking this permission, you can temporarilydisable a user's access to the host without having to clear any other permissions.

Login

Allow the user to read (view-only) or write (change) settings under the Preferencesmenu.

Configuration

Allow the user to read (R) or delete (D) Windows event logs.Event Viewer

File System • R: Allow the user to list drives, folders and files; read and download files; view fileattributes, shared folder information and access control lists; and use File Manager

• W: Allow the user to copy, paste, rename and edit files; create and share folders;edit attributes and access control lists

• D: Allow the user to delete files; remove shares; and disconnect users from sharedfiles

Registry • R: Allow the user to view registry keys and values; list installed applications• W: Allow the user to create and rename registry keys; add and change registry

values• D: Allow the user to delete registry keys and values

Allow the user to view running processes/services/drivers, change process prioritiesand service startup parameters, and create/delete scheduled tasks.

Performance Data

Allow the user to restart, initiate and schedule system reboots, and hard-reset thecomputer.

Reboot


DescriptionOption

Remote Control • R: Allow the user to view and monitor the host desktop and chat with a host user• W: Allow the user to view and control the remote desktop• D: Allow the user to take control over the remote desktop without the interactive

user's permission

Allow access to the Whiteboard feature during Remote Control.Whiteboard

Allow access to the Chat feature.Chat

User/Group Accounts • R: Allow the user to see which Windows or Mac users and groups have accessrights to the host

• W: Allow the user to grant access rights to Windows or Mac users and groups andto modify their access rights

• D: Allow the user to delete Windows or Mac users and groups from the list of usersfor the host

System Configuration • R: Allow the user to list and view system configuration data, such as environmentvariables, virtual memory settings, drive and partition information and networkadapters

• W: Allow the user to modify system configuration data, such as environmentvariables, virtual memory settings, drive and partition information and networkadapters

• D: Allow the user to delete environmental variables

Allow access to the host Command Prompt feature.Command Prompt

Processes • R: Allow the user to view running processes, services and drivers; list DLLs andobjects that these processes use; and view scheduled tasks

• W: Allow the user to change process priorities and service startup parameters;control services; create and modify scheduled tasks

• D: Allow the user to terminate running processes and services; delete scheduledtasks

Allow the user to use the Desktop Sharing feature.Desktop Sharing

6. Click Add.The user is added to the User list.

7. Click OK to exit the User Access Control dialog box.



Managing Windows and Microsoft Updates

With Update Management (also referred to as Patch Management) you can control how Windows and Microsoftupdates are installed on all supported hosts in your account.

Required LogMeIn software

Required host software: Version 4.1.1868 or higher

Change updatesettings onmultiple hosts

Change updatesettings on asingle host

View updatesettings

Install updatesView list ofpending updates

YesYesYesYesYesLogMeIn Pro withLogMeIn Central

NoYesYesYesYesLogMeIn Pro

NoNoYesNoYesLogMeIn Free withLogMeIn Central

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Required host operating systems

Tip: Consult Microsoft documentation for comprehensive information about Windows and Microsoft updates.

• Windows 7 – http://windows.microsoft.com/en-XM/windows7/Understanding-Windows-automatic-updating• Windows Vista – http://windows.microsoft.com/en-XM/windows-vista/Understanding-Windows-automatic-updating• Windows XP – http://support.microsoft.com/kb/306525• Windows Server 2008 – http://technet.microsoft.com/en-us/library/cc730810.aspx• Windows Server 2003 – http://support.microsoft.com/kb/327838• Windows 2000 – Legacy updates only (due to end of product lifecycle at Microsoft)


http://windows.microsoft.com/en-XM/windows7/Understanding-Windows-automatic-updating

http://windows.microsoft.com/en-XM/windows-vista/Understanding-Windows-automatic-updating

http://support.microsoft.com/kb/306525

http://technet.microsoft.com/en-us/library/cc730810.aspx

http://support.microsoft.com/kb/327838

Using LogMeIn in a Multilingual Environment

Available LanguagesThe LogMeIn website and LogMeIn host software are available in twelve languages.

To change the LogMeIn website language, use the language and location selector in the upper-right corner of thesite.

Available Languages

• de – German• en – English• es – Spanish• fr – French• hu – Hungarian• it – Italian• ja – Japanese• ko – Korean• nl – Dutch• pt-br – Brazilian Portuguese• ru – Russian• zh – Chinese

About International Keyboard Mapping During Remote ControlDuring remote control between client and host with different regional settings, you may need to adjust keyboardsettings to allow for proper data input.

Both sides must be the sameConnecting from a PC to a PC

The Mac should be set to "international" and the PC to the desiredinput language

Connecting from a PC to a Mac

The host can be set to any language, while the client should be setto the desired input language

Connecting from a Mac to a Mac

You may experience mapping problems that cannot be resolvedConnecting from a Mac to a PC

How to Set the Language Used by LogMeInThe LogMeIn host interface and messages will be displayed in this language. This setting does not impact operatingsystem settings.



If you are at the host, open LogMeIn and follow this path: Options > Preferences > General•• If you are at the client, connect to the host Main Menu and follow this path: Preferences > General

2. Under Appearance select the appropriate language in the Language drop-down box.


3. Click OK or Apply.On the host, you may need to exit and then reopen LogMeIn before the change will be visible.

Tip: To change the language used by File Sharing and the LogMeIn System Tray menu, you must changeyour operating system language settings. For example, In Windows XP, go to Control Panel > Regional andLanguage Options. On a Mac, go to System Preferences > International > Language.


Rebooting the Host

Path: (Windows or Mac) Main Menu > Preferences > Advanced Settings > Reboot Options

Restart the service. This does not reboot the host.Restart LogMeIn

Close all processes and reboot the host in an orderly fashion.Normal Reboot

Available on Windows hosts only. Windows will shut down properly and flush alloutstanding file operations to disk. Applications and other processes may notterminate gracefully, so you could lose unsaved data.

Emergency Reboot

Reboot as quickly as possible. The operating system will not terminate gracefully,so you could lose unsaved data. Reboot is immediate (like pressing your computer'sreset button). You will not receive feedback from the LogMeIn service.

Hard Reboot

Available on Windows hosts only. Restart the computer in safe-mode with networking(and LogMeIn) enabled. Safe-mode is a special way for Windows to load when thereis a system-critical problem that interferes with the normal operation of Windows.

Safe-mode Reboot

Schedule a date and time to automatically reboot the computer. This is useful if thereboot is not urgent and can take place during off-peak hours.

Scheduled Reboot


Troubleshooting


Tip: The LogMeIn Community is an excellent source of information from other LogMeIn users.

Troubleshooting Connection Issues

Why Does My Computer Show as Offline?Check the following to make your host accessible.

Is the host computer in Standby, Sleep, or Hibernation mode? Computers in Standby, Sleep, or Hibernation modemay be inaccessible via LogMeIn. For Wake On LAN requirements, see How to Wake a Computer in Sleep Mode orPowered Off Using Wake On LAN on page 22. If you cannot use Wake On LAN, you can prevent your computer fromentering a sleep mode by changing your Power Management settings. Check your operating system documentationfor details.

Is the LogMeIn service running on the host? Make sure that LogMeIn is running on the host. You will need accessto the host to perform this action.

• Open the LogMeIn host interface by double-clicking the LogMeIn icon in the Windows system tray or Mac menubar.

• Check whether the host is Accessible in the top-left corner.

• If it is Not accessible, switch the host on by clicking the power switch on the host interface.



http://community.logmein.com/logmein/

• If it is Enabled but offline, switch the host off and then back on by clicking the power button twice.

Is the host computer connected to the Internet? Make sure that the computer you want to control is connected tothe Internet. LogMeIn requires an "always on" Internet connection such as DSL, Cable, or T1.

Is some other software interfering with LogMeIn? Security software on the host computer may block LogMeIn andcause the system to appear offline. Check to see if the host computer is running a firewall such as Norton InternetSecurity, or an anti-spyware program such as AOL Spyware Protection. You must configure your security softwareto allow LogMeIn to access the Internet.

Why Do I Get a Host Not Found Error?Your host appears online, but when you try to connect you get the following error: Host Not Found.

The host may have been switched off or lost its connection to the Internet since you last refreshed your computerlist. Check the following to make your host accessible:

• Make sure the host is powered on and can connect to the Internet.• Make sure that LogMeIn is running on the host. You will need access to the host to perform this action.

• Open the LogMeIn host interface by double-clicking the LogMeIn icon in the Windows system tray or Mac menubar.

• Check whether the host is Accessible in the top-left corner.

• If it is Not accessible, switch the host on by clicking the power switch on the host interface.

• If it is Enabled but offline, switch the host off and then back on by clicking the power button twice.

Why can't I log in to my computer? (error 5, 1326, 1327)Many users experience problems logging in to host computers.


An error 1326 or error 5 indicates that you are incorrectly entering your Windows/Mac user name or yourWindows/Mac password. Error 1327 usually means you entered a blank password (that is, you did not enter anypassword at all).

If you are confident that you are entering a correct Windows/Mac password, then you may be entering an incorrectWindows/Mac user name.

How to Retrieve Your User Name on a Windows PC

1. Physically go to the computer that you want to be able to access, or ask someone who is present at that computerto perform the following steps.

2. On the host, open the Run window. Here's how:

• On Windows XP, go to Start > Run.• On Windows 7 and Vista, go to Start and type run in the Search field. Open the program called Run.

3. Type control userpasswords2 and click OK.The User Accounts window is displayed.

4. Any user in the Administrators group can be used to log in to the computer.

How to Retrieve Your User Name on a Mac


2. Click the Apple menu and go to System Preferences > Accounts

3. Any user in the Administrators group can be used to log in to the computer.

I've been locked out after failed login! What can I do?Repeated failure to enter a valid Windows/Mac user name and password can result in IP Lockout. This means youwon't be able to continue to attempt to log in from the same computer until the lockout is resolved.

The lockout remains in effect for 30 minutes by default.

To clear an IP address lockout, you must have physical access to the host computer.


2. Open LogMeIn and follow this path: Options > Preferences > Security.

3. Under Authentication Attack Blocker, click Unblock all.

You should be able to return to the original client computer (the one that was locked out) and log in with validcredentials.

For more information about how LogMeIn protects your host computers, see How to Set up an Authentication AttackBlocker on page 41.

How Do I Resolve Error 4320?An attempt to log in without proper administrator rights or User Access Control permissions may result in error4320 ("Operator or Administrator has refused the request").

Follow these instructions to ensure you have proper User Access Control permissions on the host computer youare attempting to access. This will allow you to access the host computer even if you are unable to be added as anadministrator at the operating system level.



Tip: In some cases, you may need to ask for help from the person who manages LogMeIn at yourorganization.

2. Open LogMeIn and follow this path: Options > Preferences > Security.

3. Under User Access Control, click Show details....The User Access Control window is displayed.

4. Under Users, select your user name from the list.

5. Under Edit Selected User, you must select at least the Login permission to resolve the 4320 error.For details on User Access Control permissions, see How to Specify User Access Rights on page 42.

6. Save your changes.

Troubleshooting Display IssuesFollow these instructions to help resolve problems experienced while viewing video or while using DOS-based orgraphic-intense applications during remote control. Typical problems include display black-out, host computerrestart when initiating remote control, or loss of Windows Aero functionality after remote control.




2. Under Remote Control > Performance, make sure that Use Display Accelerator is not selected.


Troubleshooting Account and Subscription Issues

How do I connect a LogMeIn host to my account?In some cases your computer may show as Enabled but Offline because it is running LogMeIn Pro orFree, yet is not connected to a LogMeIn account.

This may happen, for example, if you delete your computer from your account via LogMeIn.com.

To enable your computer for remote access, you must associate it with a LogMeIn account:


2. Click the LogMeIn icon and then Open LogMeIn....


The LogMeIn host interface is displayed.

3. On the Overview tab or About tab, click Choose account and subscription....The Choose Account and Subscription wizard is displayed.

4. Enter the LogMeIn ID (email) and password for the account you want to use to access the computer.

5. If prompted, choose an available subscription.

6. Click Assign.The LogMeIn services must be restarted before the changes take effect.


Legal Notice

PUBLISHED BY

LogMeIn, Inc.500 Unicorn Park DriveWoburn, MA 01801

Copyright © 2011 by LogMeIn, Inc.

All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form or byany means without the written permission of the publisher.

LogMeIn®, the LogMeIn app, LogMeIn Backup®, LogMeIn® Central™, LogMeIn Free®, LogMeIn Pro®, LogMeIn®

Ignition™, LogMeIn Hamachi®, LogMeIn® Pachube™, LogMeIn Rescue®, LogMeIn® Rescue+Mobile™, join.me™

RemotelyAnywhere™ and any other related software or services are either registered trademarks or trademarksof LogMeIn, Inc. in the United States and/or other countries.

This publication may contain the trademarks and service marks of third parties and such trademarks and servicemarks that are the property of their respective owners. These marks may be registered and/or used in the U.S. andcountries around the world.

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS AND SERVICES IN THIS MANUAL ARE SUBJECTTO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL AREBELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERSMUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS AND SERVICES. THE LICENSE ANDLIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT AND SERVICES ARE SET FORTH IN THE LOGMEIN TERMSAND CONDITIONS AND ARE INCORPORATED HEREIN BY THIS REFERENCE.


https://secure.logmein.com/policies/termsandconditions.aspx

https://secure.logmein.com/policies/termsandconditions.aspx

Index

4320 51

A

access denied 5 50accessible 49account

LogMeIn 10account audit 12Aero 32Android 19authentication 18, 19, 38authentication attack filter 40, 41

B

billing information 11black out the host monitor 26block input on host during remote control 26blocked keyboard and mouse input 29

C

changecomputer access code 21computer name 16language 46

clientdefinition 7

clipboard synchronization 25color

quality during remote control 24command-alt-escape 27command-option-escape 27compression

file manager 32computer access code 13, 19

change 21computer name

change 16connect

make a fast connection 19open a new tab 18to a host computer 18to a host using a shortcut 19

control access to a host via IP filters 39copy and paste 25copy and paste between computers 25ctrl+alt+del 27

D

delete a computer 17denial of service 40, 41deployment 45desktop shortcut to a computer 19disconnection time

from remote control 30display accelerator 52display black-out, See display acceleratordisplay size during remote control 24DoS attacks 40, 41DOS based applications, graphics problems, See displayacceleratorDPMS 26draw during remote control 25dual monitors 24

E

effectsdisable 32

emailchange LogMeIn account email 10

enabled but offline 49error

4320 42

F

File Managercompression 32

firewalls 14Force Quit 27forgotten access code 21full screen 23

G

graphic intense programs during remote control, See displayaccelerator

H

Home pageconnect to a host from 18

hostdefinition 5

host interface 8launching 9

I

idle time 30Ignition for Windows 19input blocked 29installation 13

LogMeIn host 13installation, remote 45international contact numbers 46invoice 11IP address filtering 39iPad 19iPhone 19iPod touch 19

K

keyboard and mouse priority 29keyboard mapping

international 46PC to Mac 29

kiosks 34

L

language 46keyboard mapping 46used by Desktop Sharing, File Sharing, system tray menu46used by LogMeIn 46

laser pointer 26launch LogMeIn 9listing computers 15LMIGuardian.exe 36lock the host after remote control 30locked out 51log files

view 35login failure 50LogMeIn account

change billing information 11change LogMeIn account email 10change LogMeIn account password 11

LogMeIn Guardian 36

M

magnify screen during remote control 24managing host computers 15Microsoft updates 45mirror display driver, See display acceleratormonitors

switching between multiple host monitors 24move to another computer 17

N

network connection speed 25

not accessible 49notification messages

disable 34

O

offline computer 49, 50open a new tab 18open LogMeIn 9

P

passwordchange LogMeIn account password 11Windows or Mac 19

patch management 45permission to remote control a host 28personal password 38prevent input on host during remote control 26prevent input on host when connection is lost 30prevent others from seeing you work during remote control 26proxy settings 34

R

RCREC 30reboot 48receipt 11record remote control sessions 30regional settings

keyboard 46remote control 52

customize the toolbar 25move data 25permission from a host user 28presentation 25record remote control sessions 30security 26system management 26time out 30

remove a computer 17resolution 23restart host 48RSA SecurID 38

S

screen size 24security 38, 42

authentication attack filter 41denial of service 41host authentication 19, 38IP address filtering 39LogMeIn account 12personal password 38remote control 26, 30

security during remote control 26session recording 30


Index

single-click access 19smartphone as client 7subscriptions 17

change the subscription applied to a computer 17view a list of available 11

sync clipboard 25system requirements

client device 7host 13

system traydisplay/remove system tray icon 34

T

Task Manager 27taskbar, See system traytime out

from remote control 30lock host 30

toolkit, See host interface

U

unknown user name or bad password 50update

host software 36user access control 42

V

versionupdate to latest LogMeIn software 36

video, See display acceleratorview

log files 35viewing computers 15

Detail view (more computers, fewer graphics) 16List view (best for large accounts) 15Tile view (fewer computers, more graphics) 15

W

Wake on LANenable 22requirements 22

wallpaperdisable 32

whiteboard 25Windows

password 19Windows Task Manager 27WSUS 45

Y

Your input is being blocked 29

57

Index

LogMeIn Free UserGuide

Documents

service startup parameters

authentication attack blocker

remote control ends

force quit applications

remote control toolbar

service attack blocker

operating system level

virtual memory settings