LNI Mobile PoC Presentation - IPMA-WAipma-wa.com/exec_sem/2012/delaplane.pdf · Results User Experience Policy Affects COTS Apps • COTS apps behave differently on Apple, Android

1975 1980 1985 1990 1995 2000 2005

Technology Shifts

Mainframe Windows Desktop Internet

March 12, 2010 March 7, 2012

Mobile Technology Shift

How Significant?

Declining PC Sales

In the wake of Apple’s iPad Hewlett Packard announced a record quarterly loss of $8.9 Billion

AP, August 23rd 2012

Mobile Revenue

CNN Money

iPhone Revenue

$74.3 Billion

Microsoft Revenue

$73 Billion Billion

June 2011 through June 2012

Mobile to Outnumber PCs

Gartner, 2012

By 2015 mobile projects will

outnumber PC projects by a

ratio of 4 to 1

2012 2013 2014 2015

Preparation

Washington state government needs to

plan for the mobile technology shift

2006 L&I Mobile Initiative

Technology was immature and costly

2000 2002 2004 2006 2008 2010 2012

L&I Mobile Initiative

L&I has more than

200 auditors and

inspectors that spend

several days at a time

on the road visiting

several field sites

sometimes in remote

locations.

These employees need better tools

18th Century Technology

Inspectors still use paper &

pencil to capture data.

Lack of Information

Compliance opportunities are

missed because inspectors

lack access to information

about activities and

contractors at sites.

Trip Routing

Planning trip routes and

site visits is inefficient.

Inspectors spend more

time than necessary on

the road.

User Context

Field Staff

Knowledge

Workers

Public

BYOD

Public Mobile Support

Adaptive layout and

design applied to L&I

Web-based content

and applications

LNI.WA.GOV

Scoping

Field Staff

Knowledge

Workers BYOD

Common Profile

• Exchange ActiveSync (EAS)

• Remote Access (VPN)

• L&I Public Web Apps

Field Staff Profile

Common Profile

L&I Enterprise

Mobile Apps

Commercial Off

The Shelf Apps

Knowledge Worker Profile

Common Profile

Commercial Off

The Shelf Apps

(COTS)

BYOD Profile

Common Profile

Commercial Off

The Shelf Apps

Personal Device

Personal Data

Personal Apps

Mobility Model

DEVICE

MANAGEMENT

BUSINESS DATA

DATA CHANNELS

COTS APPS

Devices

Focus

Galaxy Note

Galaxy SII

iPhone

iPad

CERTIFY

Proof Points

Development

Management

Integration

Security

User Experience

Test Plan

DEVICE

MANAGEMENT

BUSINESS DATA

DATA CHANNELS

COTS APPS

Development

Management

Integration

Security

User Experience

Mobility Model Proof Points

Test Plan

User Experience

DEVICE

Size

OS Interaction

Work Places

Test Plan

User Experience

Policy Effects

MANAGEMENT

Test Plan

User Experience

BUSINESS DATA

Custom Apps

Test Plan

User Experience

Policy Effects DATA CHANNELS

COTS APPS

Test Plan

DEVICE

Security

Encryption

Data Mgmt

Test Plan

Security

Features Control

Device Wiping

MANAGEMENT Identification

Quarantine

Test Plan

Security

App Dev Framework

BUSINESS DATA

Test Plan

Security

Data Loss Prevention DATA CHANNELS

COTS APPS

Test Plan

DEVICE

Integration

Wi-Fi Config

VPN Config

Certificates

Test Plan

Integration

MDM Gateway

MDM Configuration

MDM Hosting

Connectivity MANAGEMENT

Test Plan

Integration

Ent App Store

Enterprise Services BUSINESS DATA

Test Plan

Integration

Exchange ActiveSync DATA CHANNELS

COTS APPS

Test Plan

DEVICE

Management

Provisioning

Identification

De-provisioning

Test Plan

Management

Reporting

User Support

MANAGEMENT User Profiles

Test Plan

Management

BUSINESS DATA

Ent App Provisioning

Test Plan

Management

Commercial Apps DATA CHANNELS

COTS APPS

Ent Doc Repository

Test Plan

DEVICE

Development

Data Sync

Interface Design

Hardware Features

Cross-Platform

Test Plan

Development

“Code-less”

Hosting

Testing

Cross-Platform MANAGEMENT

Dev Framework

Test Plan

Development

Interface Design

Enterprise Services

Local Storage BUSINESS DATA

Results

User Experience

Usability Scores

SUS Learnability Ease of Use

iPhone 70.42 4 4

iPad 79.16 4.33 4.33

Note 71.66 3.5 3.33

Focus 55.42 3.5 2.83

Size

OS Integration

Work Places

DEVICE

Results

DEVICE

•Experience between Apple and Android

devices is transferable.

• Windows phones are challenging to

navigate.

• Windows phones are learnable.

Size

OS Integration

Work Places

User Experience

Results

DEVICE

• Onscreen keyboards are too small for

all but the iPad.

• Galaxy Note requires two hands.

• Stylus pens were unused.

Size

OS Integration

Work Places

User Experience

Results

User Experience

Policy

MANAGEMENT

• Mobile Device Management (MDM)

policies change the user experience.

• User experience will need to be

balanced against functionality and

security.

Results

User Experience

Custom Apps

Business Data

• Mobile user interface design and

development is different from web or

windows application development.

• The user experience with mobile

applications has defined the mobile

experience and is critical to mobile app

success.

Results

User Experience

Policy Affects

COTS Apps

• COTS apps behave differently on

Apple, Android and Windows phones.

• MDM policies applied to mobile devices

also affect COTS apps behavior.

• User experience will need to be

balanced against functionality and

security.

Data Channels

Results

DEVICE

Security

• Apple products provide encryption and

file data protection.

• Android and Windows devices require

3rd party products for security.

Encryption

Authentication

Results

Features Control

Device Wiping

MANAGEMENT

Identification

Quarantine

• MDM solutions meet security

management requirements.

Security

Results

App Dev Framework

BUSINESS DATA

• Developing mobile applications

requires new skills, particularly security

and connectivity.

• Leveraging an application

development framework mitigates

security issues from poorly developed

apps.

Security

Results

Data Loss Prevention • Assess data security classification.

• Apple devices provide a security

boundary for data and COTS apps.

• Androids require mobile app

management solutions.

Security

COTS Apps

Data Channels

Results

• On Apple devices Junos for Juniper

was easily configured at the device level,

including security certificates.

• Android devices require individual

application VPN connections.

• Unable to configure VPN for Windows

phones.

Integration

Wi-Fi Config

VPN Config

Certificates

DEVICE

Results

• MDM acts as a proxy to Exchange and

needs to be accessible from the Internet.

• Vendors offer hosted and cloud MDM

gateway solutions.

Integration

MANAGEMENT

MDM Gateway

MDM Config

MDM Hosting

Connectivity

Results

• MDM solutions provide Enterprise App

Store capabilities.

• App deployment manager needs to

interact with MDM solution.

Integration

BUSINESS DATA

Ent App Store

Results

Exchange

ActiveSync • MDM solution acts as an Exchange

proxy.

• MDM provides fine-grain control

Exchange lacks.

Integration

COTS Apps

Data Channels

Results

• MDM solutions provide robust device

provisioning, identification and de-

provisioning capabilities.

•Some MDM solutions also provide MAM

capabilities.

Management

Provisioning

Identification

De-provisioning

DEVICE

Results

•Mobile device provisioning and

management processes will need to

change to treat cellular devices as

mobile devices.

Management

MANAGEMENT

User Support

Results

• Relied heavily on the Mobile Application

Development Platform (MADP).

• The MADPs provided varying levels

app framework capabilities.

Development

DEVICE

Data Sync

Interface Design

Hardware

Features

Cross-Platform

Results

•Two WSYIWYG IDEs only provided

prototyping capabilities. Significant

coding was still required.

• Dev framework eases development

process.

Development

MANAGEMENT

Code-less

Hosting

Testing

Cross-Platform

Dev Framework

Windows 8

Microsoft Strategy

Leveraging desktop

market presence

Single experience

across all platforms

Windows 8

Apple Strategy

Leveraging mobile

presence

Multiple experiences

optimized for the

platform

Windows 8

Windows 8 on ARM Processor

No Active Directory Support

No Group Policy Support

Manage like an iPad or

Android

Windows 8

Windows 8 on Intel Processor

Active Directory Support

Group Policy Support

Manage like a laptop

Windows 8

Gartner on Windows 8

Consider Windows 8 for all new PC deployments, but only after XP is eliminated and you have researched and tested your applications for Windows 8 / IE 10 compatibility.

Gartner Research

Recommendations

Windows 8

• The consumer market is driving the mobile

business computing environment.

• Continue mobile deployment plans.

• Implement MDM solution.

• Consider mobile application development

platform.

• Conduct comprehensive Windows 8

assessment.

Recommendations

User Experience

• Tablets preferred for field staff.

• Continue to use laptops for some field staff jobs.

• Assess user experience, functionality and

security when defining MDM policies.

• Assess user context when defining COTS

strategy (content creators vs consumers).

Recommendations

Security

• Implement an MDM solution.

• Assess data security classification to

determine the need for MAM.

• Consider using security certificates for

authentication.

• Consider a MADP for custom app

development.

Recommendations

Integration

• Assess vendors’ cloud-based MDM

gateway capabilities.

•Examine device management and app

deployment processes.

Recommendations

Management

• Implement an MDM solution.

• Manage cellular devices as mobile

computers.

Recommendations

Development

• Consider a Mobile App Development

platform.

• Use the MDM’s Enterprise App Store

capabilities to deploy custom apps.

L&I’s Proposed Solution

DEVICE

MANAGEMENT

BUSINESS DATA

DATA CHANNELS

COTS APPS

iPhone/iPad

McAfee EMM

MADP RFP

App Control

Questions