6.9 SP1 and additional patches 05/08/2014 LMS Upgrade Plan
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6.9 SP1 and additional patches05/08/2014
LMS Upgrade Plan
Pre-Implementation GroundworkItems that must be completed before launch date
3
Pre-Implementation Groundwork
Task Responsible StatusDelete all DA Profiles
Warren Complete
Stage software to all servers
Warren Complete
Complete UAT and resolve all issues
Team 80% Complete
Place student center replication on hold
Tina Complete
4
Pre-Implementation Groundwork
Task Responsible StatusBuild replication job for student center to NTVLMSWPA
Tina Complete
PSWR to hold all batch jobs
Warren Complete
Compose message for splash page fro ANSO and Answers.net
Tina Complete
5
Pre-Implementation Groundwork
Task Responsible StatusComplete design changes
David In-Progress
Capture snapshot of NTVLMSBPA, NTVLMSWPA and NTVLMSAPA
Nick Complete
Stage config file in turnover directory.
Michael Complete
Update Timeout Setting on Web Servers
Warren In-ProgressDEV/QA complete
6
Pre-Implementation Groundwork
Task Responsible StatusCreate new Training Materials
L&D New
Launch Day Tasks and Timeline
8
Launch Day Tasks and Timeline1
Task Responsible Start Time DurationShut down all services and clear queue
Warren 10:00 PM 15 min
Post Splash Pages
Tina/Gannon 10:00 pm 15 min
Capture backup of production database
David 10:15 pm 20 min
9
Launch Day Tasks and Timeline1
Task Responsible Start Time DurationRestore backup to new Database Server
David 10:35 pm 20 min
Update UDLs
David 10:45 pm 10 min
Update DSN’s
David 10:55 pm 10 min
10
Launch Day Tasks and Timeline1
Task Responsible Start Time DurationRun pre-install script
David 11:00 pm 5 min
Install 6.9 SP1 to batch server
Warren 11:05 pm 30 min
Initiate Database Upgrade
Warren 11:35 30 min
11
Launch Day Tasks and Timeline1
Task Responsible Start Time DurationInstall additional PRNs on batch server
Warren 12:05 am 30 min
Initiate DB upgrade
Warren 12:35 am 10 min
Install 6.9 SP1 to application server
Warren 12:45 am 30 min
12
Launch Day Tasks and Timeline1
Task Responsible Start Time DurationInstall PRNs to application server
Warren 1:15 30 min
Install 6.9 SP1 to web server
Warren 1:45 30 min
Install PRNs to web server
Warren 2:15 30 min
13
Launch Day Tasks and Timeline1
Task Responsible Start Time DurationCopy student centers to replication server
Warren 2:45 10 min
Modify default app pool to .NET 4.0
Tina 2:55 3 min
14
Launch Day Tasks and Timeline1
Task Responsible Start Time DurationCreate new app pool for reports and set to .NET 2.0
Tina 2:58 3 min
Move reports to new app pool
Tina 3:01 4 min
15
Launch Day Tasks and Timeline1
Task Responsible Start Time DurationDeploy Learning Center
Warren/David/Tina
3:05 am 30 min
Activate replication for web server
Tina 3:35 am 5 min
Install Custom .NET 4.0 files on web server
Warren 3:50 10 min
16
Launch Day Tasks and Timeline1
Task Responsible Start Time DurationCheck the physical path of the default web site
Warren 4:00 10 min
Re-start all services
Warren 4:10 15 min
Save calender styles
Warren 4:25 15 min
System Testing & Resolution
Warren 4:40 1 hour
17
Launch Day Tasks and Timeline1
Task Responsible Start Time DurationUAT Testing L&D 5:25 am 2 hoursGo/No Go Decision
All 7:25 5 min
Take down Splash Page
Tina/Gannon 7:30 10 min
PSWR to move file and release batch jobs.
Warren 7:30 30 min
Deploy Clones
Nick 7:30 2 hours
Backout Plan
19
Backout Plan
Task Responsible Start Time DurationRestore Batch Server from Snapshot
Nick 7:30
Start Services on application server B
Warren 7:30 15 min
Take web server out of the VIP
Nick
20
Backout Plan
Task Responsible Start Time DurationRestore web server
Nick
Restore application server A
Nick
Restart services on application server A
Warren 5 min
Open Issues
22
Issues Register
Issue Responsible StatusCan’t delete Content Objects
Warren Resolved
Replication Failure
Nick/Tina Resolved
Course not compatible with I.E. 8
Fran In-Progress
Manager Assigning Courses
Warren In-Process
23
Issues Register
Issue Responsible StatusChange Over of Learning Centers
Dave/Warren In-Progress
Unable to Populate Groups
Fran/Warren Resolved
Reporting will be Delayed
Dave Communication
Re-Design of Non-Retail
Dave In-Progress
24
Issue Responsible StatusReporting tables not available
David Mitigation
Loss of LC Changes
Warren In-Progress
Issues Register
25
Results of Forensic InvestigationLoss of LC Settings
Root Cause:• From 2:01 PM to 4:02 PM 05/21/2014 the following message was
found in the web server logs
“Module:w3wp Error: Server time-out: unable to complete request. Source:pscsock.cpp Line:340 Lc:8 Close Session:1”
• What has been done so far
• Restored from On-Line back up on 5/22/2014
• Restore from archived backup from 11:00 pm 05/21/2014
• Data was not found
Mitigation for the future• Installation of Scom alert for this message• Nightly export of Learning Center changes
Risks
27
Risks
Risk Responsible StatusStaff Change TEAM See backup chartTraining Material Not ready
L&D New
No Approval for new Design
David New
28
Backup Plan
Task Responsible BackupSoftware Install Warren UnknownServer Configuration
Tina Warren
Database work David WillCloning Nick UnknownTesting Fran KimReplication Tina WarrenExport/Import LCs
Warren Unknown
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