Lloyd Munn Stewart , Sneed & Hewes / BanCorpSouth Ins
Jan 23, 2016
Lloyd Munn
Stewart , Sneed & Hewes / BanCorpSouth Ins
What Is Loss Control?
OSHA Regulations
Safety Policy
Insurance Requirements
MSHA Regulations
DOT Regulations
Insurance / Loss Control
Insurance Company/ Consultants
Agency
Consultants / DOT etc……..
What services are out there.
What I Think is Important
Communication
Communication
Communication
Your Conscience
Sending People Home ----UNHURT!
Having a Career rather than a Job.
Communication
Know the Definition of Conflict
Know When and How to Speak Up
What You Should LearnWhat You Should Learn
Let’s Try Adding
1000100010003020100040100010
What did you get?
Let’s try again!
1000100010003020100040100010
And the answer is!
5100
Side View
Conflict - What is it?
“When what you expect to
happen on a safe and
productive job, is different from
what is actually happening.”
...no laborer or mechanic shall be ...no laborer or mechanic shall be required to work in surroundings required to work in surroundings
or under working conditions or under working conditions which are unsanitary, hazardous, which are unsanitary, hazardous,
or dangerous…or dangerous…
OSHA 1926.20 (a)OSHA 1926.20 (a)
Is this enough to Is this enough to keep you safe?keep you safe?
"All employees have a responsibility to speak up when
they are concerned about a particular phase of the job."
Know When To Speak Know When To Speak Up!Up!
What are the causes of the Conflict?
Working...Working...
Not Listening!Not Listening!
2. __ __ __ __ __
3. PB MB BB
4. Yes No
5. _____ hour(s)
x
Listening Exercise
1
e r o x
Working...Working...
Not Listening!Not Listening!
What are the causes of the Conflict?
Think before you speak.Think before you speak.¯ What do I expect to happen?What do I expect to happen?
¯ What is actually happening?What is actually happening?
Can conflict be handled more Can conflict be handled more effectively?effectively?
Communication
Public Speaking is hard.
Powdered butt - - - - ?
Use the stuff your grandmother taught you. Be nice , look at people when you talk to them , call them by name, and try to listen.
Tommy Tucker ??????????
1. Get the person’s attention– Make sure the person realizes that you
are talking to them.
– Stop the act
2. State the problem– Be clear and to the point
How To Speak How To Speak Up!Up!
4. Follow through Be persistent until resolved
How To Speak How To Speak Up!Up!3.3. Provide a solutionProvide a solution
― Most critical stepMost critical step
Guess What !
The guy that constructed this works somewhere – maybe a store or maybe he works a construction job. Maybe yours.
Or This
One More – Why Not
Paper Work
Workers Comp Claims
General Liability
Accident Investigation
Conflict Management
It is hard
It's your responsibility
What's right not Who's right Be unemotional Don't place blame Listen
Communication
― Conflict is simply a difference Conflict is simply a difference in in expectations expectations
― The 4 step process will The 4 step process will improve improve Communication at work or Communication at work or anywhere. anywhere.
― Improved Communication Improved Communication prevents accidents on the prevents accidents on the job.job.
Ways to improve communications
Have employees give a safety meeting.
Ask knowable information
Provide the “Big Picture”
Set the example
Write it down
Insurance Co. Concerns
It’s about the money
It’s about the money
It’s about the money
It’s about having a defense
They pay out more on auto than any other line of coverage
Courts ask Two Questions
Have you acted in good faith
Who broke the rule
Something to think about!
He may not be you best employee if he costs you several million bucks!
Safety as a Career
Insurance Company ConsultantDOT ConsultantSafety DirectorGeneral Consultant – do a lot of work for the insurance industry.MSHA / OSHA InspectorSalesFleet Manager / DOTTrainerExpert WitnessGovernment Jobs / fire / EEOC / Ect……