LK-101 LK-102 LK-103 LK-105 License Authentication Operation Guide

for Customer Engineer

Issued by BT-CSO Ver 1.01 1

2009/10/05

Ver.1.01

KONICA MINOLTA BUSINESS TECHNOLOGIES, INC.

CS Operations

bizhub C452/C552/C652/C220/C280/C360

LK-101 LK-102 LK-103 LK-105

License Authentication Operation Guide



Contents About this guidebook....................................................................................... 4

Outlines of Functions....................................................................................... 4

License Operations .......................................................................................... 5

Activation ...........................................................................................................................5 Deactivation.......................................................................................................................5 Repair ................................................................................................................................5 Initialization........................................................................................................................5

Necessary information to perform License operation .................................. 6

Input/ Display confirmation procedure when operation the license management ..................................................................................................... 8

Requirements for using License Activation Base Functions ....................... 8

Instruction for part replacement ..................................................................... 8

Activation .......................................................................................................... 9

Overview of Activation Operation ....................................................................................9

Necessary Hardware.........................................................................................................9

Necessary Information....................................................................................................10

Relation of Hardware, Requirement/ Condition, and Information.................................10

Flow chart for Activation ................................................................................................ 11

Activation using [License Install Utility] ........................................................................12

Activation Procedure ......................................................................................................13

Deactivation.................................................................................................... 36

Overview of Deactivation operation...............................................................................36

Necessary Hardware.......................................................................................................36



Flow chart for Deactivation ............................................................................................38



Deactivation Procedure ..................................................................................................40

Repair .............................................................................................................. 51

Overview of Repair Operation ........................................................................................52




Flow chart for Repair ......................................................................................................54

Repair Procedure ............................................................................................................55

Initialization..................................................................................................... 63

Overview of Initialization operation ...............................................................................63



Relation of Hardware, Requirement/Condition, and Information..................................64

Flow chart for Initialization .............................................................................................65

Initialization Procedure...................................................................................................66

Operation procedure when executing particular operation........................ 75

1. When using the License already activated on the other MFP,........................................75

2. When replacing NVRAM with a new one, .....................................................................75

3. When replacing Service EEPROM, ..............................................................................76



About this guidebook In the firmware, the license activation system is newly adopted. Some additional functions will

be available after the license activation. This guidebook explains outline and operation

procedure of License Management.

i-Option firmware is also including some additional functions that can be used without the authentication. For the explanation of those functions. Please refer to the PRI for

the firmware.

Outlines of Functions License Activation Base Functions are included in the firmware. Activation Base

Functions have several types of functions. (Please refer to the functions listed below.)

Those functions are included in the firmware. If you purchase the license and activate

the License Activation Base Functions, the functions will be available. Also, the function

enhancements do not necessary Activation are included in the firmware. About those

functions, please refer to not this guidebook but PRI distributed with the firmware or the

following chapter.

License Activation Base Functions In this guidebook, the functions like LK-101, LK-102, LK-103, LK-105 (You need to

purchase the license when using these functions.) are called License Activation Base

Functions.

LK-101 Web browser function, Image panel, and it is possible to register the picture

(thumbnail) in the address book on the image panel.

LK-102 Enhancement of PDF encryption (response to public key and AES, function that

can write title/ creator when sending PDF file, etc.)

LK-103 LK-103 Includes LK-101 and LK-102.

LK-105 Searchable PDF Searchable PDFs are created by processing scanned data with OCR (Optical

Character Recognition).

* You need to install the OCR Dictionary Data to the MFP.



License Operations When you start, stop or repair using the license activation base functions, those operations,

Activation, Deactivation, Repair or Initialization, have to be made as you intended. There

are 4 types of License Operations.

License Operations z Activation

This is the operation to enable License Activation Base Functions and make

the functions operational.

It is possible to execute this operation in Administrator Mode or Service

Mode.

z Deactivation This is the operation to invalidate the activated License Activation Base

Functions.

It is possible to execute this operation in Service Mode.

z Repair It is necessary to execute this operation when the error of license

management state is displayed on the control panel. If it occurs, the License

Activation Base Functions are temporarily disabled. To recover the condition,

Repair operation has to be performed.


z Initialization Execute this operation when the error state is not resolved after performing

Repair. Basically, execute Initialization only when the error of license

management state occurs after performing Repair.

When performing the operation, please confirm that the error of license

management state occurs under what conditions (executed operations, parts

replacement, setting change and so on).




Necessary information to perform License operation You need to get necessary information for each operation and send it to MFP and LMS to

execute the license operations.

Following chart shows necessary information for each operation.

Activation Deactivation Repair Initialization To LMS From LMS

Serial Number X X X X X

Token Number X X X(*1) X(*2) X

Request Code X X X X

License Code X X(*1) X(*2) X

Function Code X X X(*1) X(*2) X

Deactivation code X X

Deactivation Complete Code X X Repair Request Code (Repair Demand Code)

X X

Repair Code (Repair Permission Code)

X X

Initialization Code X X(*3)

*1 If you exchange NVRAM when performing Repair, you need this information.

*2 Require when re-activate the functions after the initialization.

*3 Necessary to contact the support to acquire the code.

Explanation of those Numbers used on those operations/ Codes are as follows.

Serial Number Serial Number for MFP body.

Token Number Token Number is printed on the Token Kit, or will be informed when purchasing the

license. You need this number to enable License Activation Base Functions.

Request Code This is ID Number to recognize the individual MFP. Serial Number information is

also included in the Request Code.

License Management Server (LMS) The Server performs license management. When you activate/ deactivate or make

other operations for License Activation Base Functions, you need to access the

License Management Server (Web site).



License Code Use this code to MFP when you activate License Activation Base Functions.

License Management Server (LMS) issues this code.

Deactivation Code This code is issued from LMS. This code is prepared on LMS when the necessary

information is entered in LMS. After receiving the code, you need to enter it in MFP

through the control panel to perform the deactivation.

Deactivation Complete Code The information indicates to let LMS know the deactivation operation has been

complete properly. MFP issues this code.

Repair Request Code (Repair Demand Code) On the Service activates the error of license management state may be detected,

and it is displayed on the control panel. At this time, you need to issue Repair

Request to LMS. The information issued to request the Repair Code (Repair

Permission Code).

Repair Code (Repair Permission Code) When you enter the Repair Request Code (Repair Demand Code) to LMS,

information to solve the error of license management state is issued from LMS.

This information is Repair Code (Repair Permission Code).

Initialization Code In the event that the error of license management state is not resolved, the license

has to be reset to the initial condition forcibly. The information used to do it is the

initialization code and issued from LMS.

After that, it is necessary to activate the license again, to use the functions.

Function Code (bizhub C452/C552/C652/C220/C280/C360) Use this code to specify the function to activate or deactivate.



Input/ Display confirmation procedure when operation the license management

Details about the procedure are described from the next page. You need to execute the

license operation on the LMS/ PC (Web browser)/ MFP panel.

(Image)

It is possible to input/ display information in the following ways.

z Use the printing from MFP. z Display the information on the panel or input the information from panel. z Display the information on the PC. Input the information from (PageScope Web

Connection) or Web browser screen.

* Actual screen may be different from the operation procedure screen in this guidebook.

Requirements for using License Activation Base Functions You must prepare the followings to use the License Activation Base Functions.

z Additional Memory: Additional Memory is included in Upgrade Kit (UK-203). z Token Certificate: Token Certificate is included in License Kit.

(LK-101/102/103/105).

z You need to install the OCR Dictionary Data to the MFP.

Instruction for part replacement If you need replacement of NVRAM or Service EEPROM, please exchange it for new

one.

LMS

MFP PC



Activation You need to perform Activation to use License Activation Base Functions. The following is

the explanation about the Activation.

Overview of Activation Operation Find Token Number on Token Certificate, and get Serial Number and Request

Code from MFP. From PC, access to LMS using Web browser, and input Token

Number, Serial Number and Request Code to LMS. License Code and Function

Code are output from LMS. If you input the codes to MFP, Activation will be

completed.

Who to perform the operation z MFP Administrator z Customer engineer (Sales person)

- You need to install the OCR Dictionary Data to the MFP.

Necessary Hardware MFP Upgrade Kit (UK-203 additional memory etc.) License Kit (LK-101/LK-102/LK-103/LK-105, Token Certificate) PC License Management Server (LMS) (BT manages this server.)

MFP

Token Certificate

[Serial Number]

[Request Code]

[Token Number]

[License Code]

[Function Code]

Activation

Input

Output

Input

LMS



Necessary Information Serial Number (13 digits) Request Code (30 digits) Token Number (20 digits) License Code (30 digits) Function Code

Relation of Hardware, Requirement/ Condition, and Information

Necessary Hardware Requirement/ Condition Information

MFP

FW for i-Option is installed to

the MFP.

Additional memory (UK-203)

is installed.

[Serial Number]

[Request Code]

License Kit

(LK-101/LK-102/LK-103/LK-105)

Token Certificate

[Token Number]

Upgrade Kit

(UK-203)

Additional memory

Pen etc.

None

PC

Web browser

Internet Access environment

None

License Management Server

(LMS)

BT manages this Server. [License Code]

[Function Code]



Flow chart for Activation There are 3 steps to perform Activation.

1. Gather Information from MFP/ Kit

2. Access to LMS

3. MFP Activation

The following is the flow chart for the Activation.

Light blue

Yellow

Pink

Access to LMS using Web browser.

Get the [License Code] and [Function Code] from LMS.

Confirm that access to LMS using Web browser is possible.

Prepare PC

Prepare the MFP (FW for i-Option)

(additional memory)

Get the [Serial Number] [Request Code] from MFP

Prepare License Kit.

Input the following information to LMS. [Serial Number] [Request Code] [Token Number]

Input [License Code] and [Function Code] to MFP, and activate the function (Activation).

Complete Activation

Find the [Token Number] on Token Certificate.



Activation using [License Install Utility] It is possible to issue the License Code from LMS, and activate the MFP function using

License Install Utility. Please refer to the Users Guide of License Install Utility for the

detailed procedure.

Caution:

When you issue the License Code and activate the MFP function, you need to use the

same PC that installed License Install Utility.



Activation Procedure The following is the step by step procedure to activate License Activation Base Functions.

1. Gather information from MFP/ Kit

1-1. Find [Token Number] from License Kit.

1-2. Get [Request Code] and [Serial Number] from MFP.

2. Access to LMS

2-1. Access to LMS and get [License Code] and [Function Code].

3. MFP Activation

3-1. Input [License Code] and [Function Code], and activate the function.

When using each code, please pay attention U and V, 0(number) and O(alphabet).

0 (Number) is not used in [Request Code] and [License Code].

Here are necessary information (operation) and acquisition procedure in the above steps.

Information (operation) Acquisition Procedure Note

Token Number Token Certificate (License Kit) 20 digits alphanumeric

Request Code a) MFP panel

- Administrator Mode

- Service Mode

b) PSWC (Administrator Mode)

30 digits alphanumeric

Serial Number Get Serial number when taking

Request Code.

Serial Number Label


EG.) A00H020012345

License Code LMS (Web browser) 30 digits alphanumeric

Function Code LMS (Web browser)

Activation

(Input License Code)

a) MFP panel


- Service Mode


*If it is possible to access MFP and LMS from the PC, you can perform the procedure (from

getting Token Number to performing activation) from License Install Utility.

(About the detailed procedure, please refer to License Install Utility of Users Guide.)






2. Access to LMS

3. MFP Activation

a) Purchase License Kit and get Token

Certificate.

License Kit (LK-101/ LK-102/ LK-103/ LK-105)

Token Certificate

b) Token Number is described in Token

Certificate.


EG.)1234-5678-90ab-1234-5678






Acquisition procedure: MFP panel MFP panel PSWC 2. Access to LMS

3. MFP Activation

Get [Request Code] and [Serial Number] from MFP panel . a) Login to Administrator Mode and press

[Forward].

b) Select [License Settings].

*Voice Guidance Function (LK-104) is

available in Japanese Market only.

c) Select [Get Request Code].



d) Select [Yes] and press [OK].

e) Press [Print List] and print displayed

[Request Code] and [Serial Number].

Or write down [Request Code] and [Serial

Number].

*Please pay attention U and V, 0

(number) and O (alphabet). 0 (Number) is

not used in [Request Code].

e) When selecting [Print List], please press

[Start] or Start button after selecting the paper

tray.

When printing it, [Request Code] and [Serial Number] will be printed as sample below.

f) Exit from Administrator Mode and go on to

the next step [2. Access to LMS].







3. MFP Activation

Get [Request Code] and [Serial Number] from MFP . a) Enter in Service Mode, and then press

Stop,9. The Billing Setting screen will

appear.

Select [License Management].

b) Select [Request Code].

c) Print displayed [Request Code] and [Serial

Number], or write them down.

Press Start button to print the information.




d) Exit from Service Mode and go on to the

next step [2. Access to LMS].







3. MFP Activation

Get [Request Code] and [Serial Number] from PSWC. a) Login to PSWC in the Administrator mode.

b) Select [Maintenance] > [License Settings]

and click [Display].

c) Get Request Code screen is displayed.

Click [OK].



d) Write down displayed [Request Code] and

[Serial Number], or print this page.




(If you access LMS using the same PC that

access to PSWC, you can input Request Code

using Copy-and-Paste.)

e) Go on to the next step [2. Access to LMS].




2. Access to LMS


Acquisition procedure: LMS LMS 3. MFP Activation

Get [License Code] and [Function Code] from LMS . a) Access to the following URL from PC connected to the internet.

https://lms.konicaminolta.com/license/KM/support.aspx

*During the procedure with LMS, when you need to return the previous screen, press the back

icon on the web browser.

b) Click [Administrator Menu].

*When performing the activation from CE

Login, please refer to Page 24.

c) Click [License Registration].



d) Select the display Language.

e) Input Serial Number of MFP to [MFP Serial

Number] and click [Next].

f) Input [Request Code] and click [Next].

* Please pay attention U and V, 0

(number) and O (alphabet).

0 (Number) is not used in [Request Code].

*If there is no need to input Request Code, the

following message is displayed. No input of

Request Code is needed. Please click the

Next button.

g) Input [Token Number], select the License Kit

(Product Description) that needs activation,

and click [Add].



h) Click [OK].

i) Check [Token Number] and [Product

Description] and click [Next].

If you find a mistake, click [DEL] button and

start from the operation g) again.

j) Click [Generate License Code].

* If there is no need to input Request Code, the

input on the text box will be restricted.

(operation h)

In this case, it is possible to generate License

Code without inputting Request Code.

k) Click [OK].



l) Click [Print] button to print this page or write

them down.



0 (Number) is not used in [License Code].

(When you access MFP and LMS from the

same PC, you also use Copy and Paste to

enter the code.)

m) Close the window and go on to the next

step [3. MFP Activation].




2. Access to LMS


Acquisition procedure: LMS LMS 3. MFP Activation

Get [License Code] and [Function Code] from LMS . a) Access to the following URL from PC connected to the internet.




b) Click [CE Login].

c) Select the display Language.



d) Enter the [E-Mail Address] and the

[Password] that you registered and then click

[Login].

e) Click [OK].

f) Click [Generate License Code].

* [Deactivate License Code], [Deactivate

License Code in LMS] and [Repair License

Code] are not displayed on [Generate License

Code] procedure from Administrator Menu link

(refer to Page20).

g) Input Serial Number of MFP and click

[Next].



h) Input [Request Code] and click [Next].



0 (Number) is not used in [Request Code].

*If there is no need to input Request Code, the

following message is displayed. No input of

Request Code is needed. Please click the

Next button. i) Input [Token Number], select the License Kit

(Product Description) that needs activation,

and click [Add].

j) Click [OK].

k) Check [Token Number] and [Product

Description] and click [Next].

When you need correction, click [DEL] button

and start from the operation i) again.



l) Click [Generate License Code].

* If there is no need to input Request Code, the

input on the text box will be restricted.

(operation h)

In this case, it is possible to generate License

Code without inputting Request Code.

m) Click [OK].

n) Click [Print] button to print this page or write

then down.



0 (Number) is not used in [License Code].

(When you access MFP and LMS from the

same PC, you also use Copy and Paste to

enter the code.) o) Close the window and go on to the next step

[3. MFP Activation].




2. Access to LMS

3. MFP Activation

3-1. Input [License Code], [Function Code] and activate the function.

Activation procedure: MFP panel MFP panel PSWC Perform Activation from MFP panel a) Enter in Administrator Mode and press

[Forward].




c) Select [Install License].



d) Select [Function Code].

e) Input [Function Code] and press [OK].

*Please pay attention U and V, 0 (number)

and O (alphabet).

f) Select [License Code].

g) Input [License Code] and press [OK].


and O (alphabet). 0 (Number) is not used in

[License Code].



h) After confirming [Function Code] and

[License Code], press [Install].

i) Select [Yes] and press [OK].

j) When this screen is displayed, reboot the

MFP.

k) After rebooting MFP, check the functions

were activated.

Administrator Settings> License Settings> List

of Enabled Functions

Confirm that activated functions are displayed

in the [Function Name] list.

The Activation operation completed.




2. Access to LMS

3. MFP Activation


Activation procedure: MFP panel MFP panel PSWC Perform Activation from MFP panel . a) Enter in Service Mode, and then press


appear.


b) Select [Function Code].

c) Input [Function Code] and press [END].


and O (alphabet).



d) Select [License Code].

e) Input License Code and press [END].



[License Code].

f) After checking [Function Code] and [License

Code], press [Apply].

g) When this message is displayed, reboot the

MFP.



h) After rebooting MFP, check the functions

were activated.

Service Mode> Billing Setting> License

Management> Function List

Confirm that activated functions are displayed

in the Function List.





2. Access to LMS

3. MFP Activation


Activation procedure: MFP panel MFP panel PSWC Perform Activation from PSWC. a) Login to PSWC in the Administrator mode.



c) Select [Install License]. After inputting

Function Code and License Code, click [OK].



[License Code].



d) When this screen is displayed, reboot the

MFP.

e) After rebooting MFP, check the functions

were activated.

PSWC Administrator Mode> [Maintenance]>

[License Settings]> [List of Enabled Functions]

Activated functions are displayed in the List of

Enabled Functions.




Deactivation This is the operation to deactivate the activated functions. Deactivated function will be

unavailable and not displayed on the panel. The following is the explanation about the

Deactivation.

Overview of Deactivation operation Register Serial Number of MFP and purchased Token Number from PC to LMS

using Web browser. LMS issues Deactivation Code and Function Code to

deactivate functions. If registering the Deactivation Code and the Function Code

to MFP, you can perform deactivation of functions. After registration, Deactivation

Complete Code is displayed on the MFP. Please be sure to register the code to

LMS using Web browser.

Who to perform the operation z Customer engineer (Sales person) z When performing Deactivation, you need to input User ID and password to

LMS Server.

Necessary Hardware MFP License Kit (LK-101/LK-102/LK-103/LK-105 Token Certificate) PC License Management Server (LMS)(BT manages this server.)

MFP

Token Certificate

[Serial Number]

[Token Number]

[Deactivation Code]

[Function Code]

Input

Output

Input

LMS

[Deactivation Completion Code]

Input

Deactivation



Necessary Information Serial Number (13 digits) Token Number (20 digits) Deactivation Code (35 digits) Deactivation Complete Code (35 digits) Function Code



MFP


the MFP.

License Activation Base

Functions are activated.

[Serial Number]

[Deactivation Complete Code]

License Kit

(LK-101/LK-102/LK-103

/LK-105)

Token Certificate

[Token Number]

- types of licenses

PC

Web browser


None

License Management

Server (LMS)

BT manages this server. [Deactivation Code]

[Function Code]



Flow chart for Deactivation There are 3 steps to perform Deactivation.

1. Gather Information from MFP/ Kit

2. Get Deactivation Code

3. MFP Deactivation

The following is the flow chart for the Deactivation.

Light blue

Yellow

Pink

Confirm that access to internet using Web browser is possible.

Prepare PC

Find [Serial Number] from MFP.

Prepare License Kit

Input the following information to LMS. [Serial Number] [Token Number]

Find [Token Number] on Token Certificate


Get [Deactivation Code] and [Function Code] from LMS.

Next Page

Prepare MFP



Complete Deactivation

Input [Deactivation Code] and [Function Code] to MFP and deactivate functions. Get [Deactivation Completion Code] from MFP.

Access to LMS from Web browser. After inputting [Serial Number], register [Deactivation Complete Code] to LMS.

continued from previous page



Deactivation Procedure The following is the step by step procedure to deactivate License Activate Base Functions.

1. Gather information form MFP/ Kit


1-2. Find [Serial Number] from MFP.

2. Get Deactivation code

2-1. Access to LMS and get [Deactivation Code] and [Function Code]

3. MFP Deactivation

3-1. Input [Deactivation Code] and [Function Code] to MFP and deactivate functions.

3-2. Input [Deactivation Complete Code] to LMS.


0 (Number) is not used in [Deactivation Code] and [Deactivation Complete Code].



Token Number Token Certificate (License Kit) 20 digits alphanumeric

Check License Kit that needs

Deactivation.

Serial Number Serial Number Label 13 digits alphanumeric

Input to LMS

Deactivation Code LMS (Web browser) 35 digits alphanumeric

Input to MFP panel

Function Code LMS (Web browser)

Deactivation Input to MFP panel

(Service Mode)

Deactivation Complete

Code

MFP panel (Service Mode) 35 digits alphanumeric

Input to LMS







3. MFP Deactivation

a) Confirm Token Number that is described in

Token Certificate.

License Kit (LK-101/LK-102/LK-103/LK-105

Token Certificate


EG.)1234-5678-90ab-1234-5678





3. MFP Deactivation

a) Confirm the Serial Number Label of MFP

and find Serial Number.


EG.)A00H020012345





2-1. Access to LMS and get [Deactivation Code].

3. MFP Deactivation

a) Access to the following URL from PC connected to the internet.










[Login].

e) Click [OK].

f) Click [Deactivate License Code].

g) Enter the [MFP Serial Number] and then

press [Retrieve].



h) Activated function list of MFP (Serial

Number was input in the above step) is

displayed. Check the check box for License Kit

that needs Deactivation, and click

[Registration].

*Confirm that Token Number of function that

needs Deactivation is identical with Token

Number from [1. Gather information from

MFP/Kit] step.

i) Click [OK].

j) Click [Print] button to print this page or write

them down.



0 (Number) is not used in [Deactivation

Code].

k) Close the window and go on to the next step

[3. MFP Deactivation].





3. MFP Deactivation

3-1. Input [Deactivation Code] and [Function Code] to MFP, and deactivate functions.

Input from: MFP panel 3-2. Input [Deactivation Complete Code] to LMS.

a) Enter in Service Mode, and then press


appear.


b) Select [Deactivation].

c) Press [Function Code].

d) Input Function Code and press [END].





e) Select [Deactivation Code].

f) Input Deactivation Code and press [END].



0 (Number) is not used in [Deactivation

Code].

g) Press [Apply] after checking Function Code

and Deactivation Code you entered.

h) Print out displayed [Deactivation Complete

Code] or write it down, and reboot MFP.

If you set A4 (SEF) to paper tray, you can

press Start button and print the code out.

i) You can check [Deactivation Complete

Code] from the following procedure.

Service Mode> Billing Setting> License

Management> List

Deactivation procedure in MFP completed.

*If there are no activated functions, you cannot

open [Function List].



j) Exit from Service Mode and go on to the

next step [3-2. Input [Deactivation Complete

Code] to LMS].





3. MFP Deactivation

3-1. Input [Deactivation Code] and [Function Code] to MFP, and deactivate functions.

3-2. Input [Deactivation Complete Code] to LMS.

a) Access to the following URL from PC connected to the internet.




b) Click CE Login.






[Login].

e) Click [OK].

f) Click [Deactivate License Code in LMS].

g) Input [MFP Serial Number] and

[Deactivation Complete Code], and click

[Registration].



h) Click [OK].

By pressing [Cancel], it is possible to correct

what was entered.

i) When this screen is displayed, register of

Deactivation Complete Code to LMS is

completed.

The Deactivation operation completed.



Repair After replacement of the parts, the message License Management Error occurred may be

displayed on the control panel. When the message appears, it is necessary to perform

repair operation.

The repair operation can be done with accessing LMS. When those parts as listed below are replaced, the message License Management Error may be displayed.

When replacing those parts below, please replace it with new parts. When the parts are replaced with used parts, the message condition can not be solved by

performing the repair operation.

NVRAM Service EEPROM Board

If License Activation Base function was already activated z While the error message is indicated on the control panel, the License Activation

Base Function will not be disabled.

z When the error message is indicated after replacement of the NVRAM, License Activation is required after the completion of the repair operation to use the

function again.

If License Activation Base function was not activated z Even the function was not activated, the message may be indicated if those

parts mentioned before is replaced. MFP can be used without the repair

operation, but to solve it, the repair operation is required.



Overview of Repair Operation With accessing LMS with the web browser, it is necessary to enter the Serial

number, Request Code, and Repair Request Code. Then LMS issues Repair

Code and Function Code. With using the Repair Code issued from LMS, the repair

operation will be preformed. To perform repair operation, the code has to input in

the MFP through the control panel.

License Code and Function Code are displayed only when it is necessary to input them.

Who to perform the operation Customer engineer or sales person To access to LMS for repair operation, user ID and password is required.

Necessary Hardware MFP PC License Management Service (LMS) (BT manages this Server.)

Necessary Information Serial Number (13 digits) Request Code (30 digits) Repair Request Code (Repair Demand Code) (35 digits) Repair Code (Repair Permission Code) (35 digits) License Code (30 digits) Function Code

MFP

[Serial Number]

[Repair request code]

[Request Code] [Repair Code]

[License Code]

[Function Code]

Input

Output Input

LMS

Repair





MFP


the MFP.

[Serial Number]

[Request Code]

[Repair Request Code

(Repair Demand Code)]

PC

Web browser


None

License Management Server

(LMS)

BT manages this Server. [Repair Code

(Repair Permission Code)

[License Code]

[Function Code]



Flow chart for Repair There are 3 steps to perform Repair.

1. Gather information from MFP

2. Access to LMS

3. MFP Repair

The following is the flow chart for the Repair.

Light blue

Yellow

Pink

Complete Repair Operation If license management error displayed after the replacement of NVRAM, the activated functions before the replacement will be displayed. To use the function, please reactivate the function by performing activation operation.

Input the [Repair Code] in MFP through the control panel.

Receive [Repair Code], [License Code] and [Function Code] from LMS.

Confirm that access to LMS using Web browser is possible.

Prepare PC

Get [Serial Number] [Request Code] [Repair Request Code (Repair Demand Code)]


Prepare MFP

Enter the following information on LMS. [Serial Number] [Request Code (Repair Permission Code)] [Repair Request Code (Repair Demand Code)]



Repair Procedure The following is the step by step procedure to perform repair.


1-1. From MFP, gather those information, [Request Code], [Serial Number] and [Repair

Request Code (Repair Demand Code)].

2. Access to LMS

2-1. Access to LMS to receive [Repair Code (Repair Permission Code)], [License Code]

and [Function Code].

3. Repair the MFP

3-1. Input Repair Code (Repair Permission Code) to solve the License Error.


0 (Number) is not used in [Request Code], [Repair Request Code (Repair Demand

Code)] and [Repair Code (Repair Permission Code)].



Request Code MFP panel

- Service Mode


Serial Number Get Serial number when taking

Request Code.

Serial Number Label


EG.) A00H020012345

Repair Request Code

(Repair Demand Code)

Get Serial number when taking

Request Code.


Repair Code

(Repair Permission Code)

LMS (Web browser) 35 digits alphanumeric

Input to MFP panel

License Code LMS (Web browser) 30 digits alphanumeric

This is used for activation.

Function Code LMS (Web browser) This is used for activation.

Repair

(Input Repair Code)

Input to MFP panel

(Service Mode)

* License Code and Function Code are displayed only when it is necessary to input them.



1. Gather information from MFP.

1-1. From MFP, gather those information, [Request Code], [Serial Number] and [Repair

Request Code (Repair Demand Code)].

Acquisition procedure: From the control panel

2. Access to LMS

3. Repair the MFP (License Error)

From the control panel, please acquire [Request Code], [Serial Number], and [Repair Request Code (Repair Demand Code)] indicated in .

The message License management error occurred

as picture is displayed when turn on the main power.

The normal screen will be displayed when [OK]

button or when one minute passed after turning on

the main power.

The message also displayed on the second line of

the message area.

a) Enter Service Mode, then press Stop, then

9 to display [Billing Setting] screen.

b) Select [Repair].

c) Select [Repair Request Code (Repair

Demand Code)].



d) [Serial Number], [Repair Request Code (Repair

Demand Code)], and [Request Code] are displayed.

Print them or write them down.

Press Start button to print them.

*Please pay attention U and V, 0 (number) and

O (alphabet).

0 (number) is not used in [Request Code] and

[Repair Request Code (Repair Demand Code)].

When printing them, [Serial Number] [Repair Request Code (Repair Demand Code)] and

[Request Code] will be printed as sample below.

e) Exit from Service Mode, and then forward to

next step. [2. Access to LMS].




2. Access to LMS

2-1. Access to LMS to receive [Repair Code (Repair Permission Code)], [License Code] and

[Function Code].


a) Access to the following URL from the PC connected to the internet.








d) Enter the [E-Mail Address] and [Password]

that you registered and then click [Login].

e) Click [OK].

f) Click [Repair License Code].

g) Enter [MFP Serial Number], [Request Code],

and [Repair Request Code (Repair Demand

Code)].

After that, click [Registration].



h) Click [OK]. By pressing [Cancel], it is

possible to correct what was entered.

i) [Repair Code (Repair Permission Code)], [License

Code] and [Function Code] are displayed. Print this

page by clicking [Print] button or write down the

information.

* License code and Function Code are necessary to

re-activate the function after the repair operation.

* With some condition, the license code and the

function code may not be displayed. (Ex. When

replacing the EEPROM board.)

*Please pay attention U and V, 0 (number) and

O (alphabet). 0 (Number) is not used in [Repair

Code (Repair Permission Code)] and [License

code].

j) Close the web browser and forward to next

step. [3. Repair the MFP]




2. Access to LMS


3-1. Input Repair Code (Repair Permission Code) to solve the License Error.

Input from: Control Panel Perform Repair in . a) Enter in Service Mode, and then press


appear.

Press [License Management].

b) Press [Repair] on the left side on LCD, and

then press [Repair Code (Repair Permission

Code)].

c) Enter [Repair Code (Repair Permission

Code)] the Press [OK].



not used in [Repair Code (Repair Permission

Code)]. d) Make sure the repair code, and then press

[Apply].



e) Turn the main switch OFF and ON.

f) The error condition will be resolved.

The repair operation completed.

Caution: When License Management error is detected on the MFP with the License activated after replacing NVRAM, it is necessary to perform License activation to enable the License Activation base function after completion of the repair operation. Please refer to License Activation procedure for detail.



Initialization When the message License Management Error is displayed on the control panel, the

repair operation is first thing to do. However, in case the condition could not be solved after

repair operation, the license initialization operation necessary to be performed to clear the

condition.

Overview of Initialization operation LMS issue initialization codes, and then the initialization can be done by entering

the code in MFP through the control panel. To acquire an initialization code, it is

necessary to report the condition to your support contact. After the initialization,

License Authentication Base function will be disabled. Therefore, to use the

function again, it is necessary to perform License activation operation.

Who to perform the operation z Customer engineer or Sales person. To perform the initialization, it is

necessary to communicate your support contact, and acquire the initialization

code.

Necessary Hardware MFP

Necessary Information Serial Number (13 digits) Request code (30 digits) Initialization code (35 digits)

MFP [Serial Number]

[Request Code]

[Result of Repair operation]

[Service History]

Information/ Request

Reply

[Initialization Code]

Support Contact

Initialization

Input



The service history, the result of the repair operation and parts replacement history etc.

To activate the license, the information is also rewired as explained in License Activation Operation.

Relation of Hardware, Requirement/Condition, and Information


MFP

i-Option FW has to be

installed

[Serial Number]

[Request Code]

[Service History]

-Parts Replacement

-Result of Repair

operation

Communication method to

support contact such as Phone,

Fax or email.

[Initialization Code]



Flow chart for Initialization There are 3 steps to perform Initialization

1. Gather necessary information

2. Prepare Initialization

3. Perform Initialization

The following is the flow chart for the initialization.

Light Blue

Yellow

Pink

Inform the following to Service Contact [Serial Number]

[Request Code] [Service History] Receive [Initialization Code]

Input the initialization code through the control panel.

Complete Initialization Perform license activation when necessary.

Prepare MFP

From MFP [Serial Number] [Request Code] Prepare when communicating with service contact [Service History] - Parts Replacement - Result of repair operation



Initialization Procedure The following is the step by step procedure for initialization.


1-1. Get [Request Code], [Serial Number] and [Service History] from MFP.


2-1. Contact the Support Contact.

2-2. Get [Initialization Code] from Support Contact.


3-1. Input [Initialization Code] to MFP and perform Initialization.

After performing Initialization, License Activation Base Function will be disabled.

Please refer to [Activation Procedure] and activate the License Activation Base Functions again.


0 (Number) is not used in [Request Code] and [Initialization Code].



Request Code a) MFP panel


- Service Mode



Inform your Support

Contact.

Serial Number Displayed on the same screen as

Request Code.

Serial Number Label


EG.)A00H020012345

Contact Support contact.

[Service History]

-Parts replacement

-Result of Repair operation

etc..

Contact Support contact.

Initialization Code Customer engineer gets the code

from Support contact.


Initialization

(Input Initialization Code)

Input to MFP panel.

Service Mode





Acquisition procedure: MFP panel MFP panel PSWC 2. Prepare Initialization


Get [Request Code] and [Serial Number] from MFP panel . a) Login to Administrator Mode and press

[Forward].




c) Select [Get Request Code].



d) Select [Yes] and press [OK].

e) Press [Print List] and print displayed

[Request Code] and [Serial Number].

Or write down [Request Code] and [Serial

Number].



[Request Code].

f) When selecting [Print List], please press

[Start] or Start button after selecting the paper

tray.

When printing it, [Request Code] and [Serial Number] will be printed as sample below.

g) Exit from Administrator Mode and go on to

the next [2. Prepare Initialization].







Get [Request Code] and [Serial Number] from MFP panel . a) Enter in Service Mode, and then press


appear.


b) Select [Request Code].

c) Print out displayed [Request Code] and

[Serial Number], or write them down.

If you press Start button, they are printed out.


and O (alphabet).

0 (number) is not used in [Request Code].

d) Exit from Service Mode and go on to the

next step [2. Prepare Initialization].







Get [Request Code] and [Serial Number] from PSWC. a) Login to PSWC in the Administrator mode.



c) Get Request Code screen is displayed.

Click [OK].



d) Write down displayed [Request Code] and

[Serial Number], or print this page.



[Request Code].

(If you access LMS using the same PC that

access to PSWC, you can input Request Code

using Copy-and-Paste.)

e) Go on to the next [2.Prepare Initialization].





2-1. Contact the Support contact.

2-2. Get [Initialization Code] from the Support contact.


Contact the Support contact. (Customer engineer) a) Contact the Support contact and inform [Serial Number] [Request Code] [Service History] to

get [Initialization Code].



2-1. Contact the Support contact

2-2. Get [Initialization Code] from the Support contact.


Get [Initialization Code]. (Customer engineer) a) When you get [Initialization Code] from the Support contact, please go on to the next [3.

Perform Initialization].






3-1. Input [Initialization Code] to MFP and perform Initialization.

Initialization procedure: MFP panel Perform Initialization from MFP panel . a) Enter in Service Mode, and then press


appear.


b) Select [Initialize].

c) Input Initialization Code and press [Apply].



0 (number) is not used in [Initialization

Code].



d) When this screen appears, reboot MFP.

And Initialization is completed.

After performing Initialization, License Activation Base Function will be disabled.

Please refer to [Activation Procedure] and activate the License Activation Base Functions again.


Issued by BT-CSO Ver 1.0x 75

Operation procedure when executing particular operation

1. When using the License already activated on the other MFP, (Refer to fig. below)

a. Deactivate the License on the MFP A.

b. After the deactivation made on MFP A, it is possible to activate the License again on

MFP B.

Do not execute Initialization for this purpose, especially on the MFP with License activated. (MFP A) (Please make sure to execute Deactivation.) If executing

Initialization, the following operation is required to transfer the License to the other

MFP.

i. Activate the License on MFP A once. (The License needs to be activated on

MFP A.)

ii. Deactivate the License. Then it is possible to use deactivated license on

other MFP B.

2. When replacing NVRAM with a new one,

If replacing NVRAM, please make sure to use the new one.

License Management error will occur. The following operation is required to solve that error.

If the license is activated, a. execute Repair

b. execute Activation after Repair

If the license is NOT activated, a. execute Repair

b. If Repair is not completed correctly, then execute Initialization.

Transfer

MFP A

License

Deactivation

MFP B

License

Activation

a b


Issued by BT-CSO Ver 1.0x 76

3. When replacing Service EEPROM,

If replacing Service EEPROM, please make sure to use the new one.

License Management error will occur. The following operation is required to solve that error.

a. execute Repair

b. If Repair is not completed correctly, execute Initialization.

NVRAM

MFP

New NVRAM

Replace

MFP

Service EEPROM

New Service EEPROM

Replace

LK-101 LK-102 LK-103 LK-105 License Authentication Operation Guide

Documents

necessary information

activation procedure

necessary hardware

license operations

license management

relation of hardware

customer engineer

btcso ver