Our New Look Page 7 www.mass-plc.com Page 4 Liverpool John Moores University BIM: What is it? Page 13 Replacing the old with something NEW, INNOVATIVE AND FRESH A brief look at Building Informaon Modelling and its increasing importance Web-based Archibus Facilitates FM One university looks to develop a highly integrated, comprehensive and agile FM resource that will become a core business system January 2014 mass realising innovaon
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Our New Look
Page 7
www.mass-plc.com
Page 4
Liverpool John Moores University
BIM: What is it?
Page 13
Replacing the old with
something NEW, INNOVATIVE
AND FRESH
A brief look at Building
Informa,on Modelling
and its increasing
importance
Web-based Archibus Facilitates FM
One university looks to
develop a highly
integrated,
comprehensive and
agile FM resource that
will become a core
business system
January 2014
mass realising innova�on
3
4
5
7
10
12
14
15
Title Page Number
Welcome
Our New Look
A Healthy Start to 2014
Case Study: LJMU
Events
From The Blog
MASS MOT
AutoCAD Training Course
Contents
Our New
Website:
See Page 3
mass realising innova�on
Page 3 MASS Media January 14 Issue
Welcome
Happy New Year
I would like to wish all our valued
Clients a very Happy New Year
and I hope that 2014 brings
prosperity to you all.
In terms of the economy, I believe
things are progressing posi�vely
and, personally, I feel much more
of an air of op�mism. Generally
speaking the employment
situa�on has improved
considerably, the UK is leading
our European Partners and at
MASS we are certainly well placed
to react to the upturn in business.
I hope that this op�mism will be
reflected as reality in all our
clients’ organisa�ons, and the
outcome for 2014 will be posi�ve.
I will re-iterate my comments
made in the previous MASS Media
ar�cle: Now is the �me to make a
strong business case for a budget
to move your IWMS systems
forwards, to keep up with the
changing �mes.
My Goal
One of my objec�ves for MASS
during 2014 is to move most
clients, if appropriate, onto Web
Based systems. There is no doubt
that this is the way forward and
the benefits and advantages
offered by the new Archibus
versions are abundantly clear. We
are able to offer some very
a=rac�ve deals to our current
clients for “swap out” moving
from Client Server so@ware to
Web Based op�ons, if they are on
subscrip�on. I would urge you all
to contact your Client Account
Manager at MASS to discuss the
a4ributes and advantages of the
so5ware and to take advantage
of the current offers.
Focus 365
In addi�on to the new “state of
the art” so@ware available for the
Archibus product, MASS has now
taken on board a new “top hat”
product, Focus 365, which will sit
over and above all other
databases including Archibus,
providing excellent management
repor�ng, overviews and
dashboards. Again, I would
recommend liaising with your
Client Account Manager to
arrange a presenta,on of this
new product. During the year we
will be regularly providing
opportuni�es for clients to
experience the merits of Focus
365 and understand how it can
benefit their business. We will in
due course be presen�ng Focus
365 during our annual UK User
Group Mee�ngs.
2014 Interna,onal User Group
Mee,ng
I am sure most of you are aware
that Archibus Inc. annually host
an Interna�onal User Group
mee�ng in the USA: This year it is
being held in Fort Lauderdale and
two of our users have been
invited to present at this
pres�gious event. I am sure you
will join me in congratula�ng both
of these users who have been
selected. It is very encouraging to
see our UK clients achieving such
a high accolade for their
innova�ve use of their Archibus
systems. For those who are able
to a=end the conference, I can
assure it will be excellent and very
worthwhile. The benefits are
plen�ful and allow for gaining
knowledge, on an Interna�onal
front, for both FM opera�ons and
FM so@ware u�lised globally.
Again I thank you very much for
your con�nued, valued business
and I look forward to welcoming
you all at the UK User Group
mee�ngs once again this year.
David Bolt
Chairman
mass realising innova�on
Page 3 Mass Media December 13 Issue
Our New Look
At MASS we believe that over the past 20 years we have helped to create some great stories of success,
however we cannot forget that our success is of course also that of our clients and so we have taken steps
to ensure that our new website is directed as much towards them as it is to ourselves.
Over 2013 we worked together with a number of our clients to produce new, updated and interes�ng
case studies, which directly relate to implementa�on successes within the Archibus & MASS products.
The NEW website has dedicated areas within both the home page and contents pages to help distribute
this detailed informa�on, and we hope to keep it updated with new case studies of our projects on a
regular basis.
Con�nuing the knowledge sharing theme, we have also resourced for and created a new Media Team
within MASS; a team that is dedicated to publishing key industry related informa�on to a NEW Media
Centre, which can now be found on the website. Within this Media Centre you will find a constant stream
of Latest News and Technical Blogs, which we hope will provide an ongoing feed of useful informa�on for
all our users and subscribers.
Not only are we commi=ed to sharing informa�on through our website, but also through a range of social
medias and publica�ons. We now manage online groups within Linkedin, Facebook and Twi4er, and of
course have an updated MASS Media publica�on which will be issued to our clients and subscribed users
on a quarterly basis.
We are interested in finding more case studies to write about and so if you or your organisa$on have a
success story to tell then simply contact your Account Manager or email [email protected]. Details of
your success could soon be highlighted on our front page!
Luke Bolt
Managing Director
Many of our clients, who
a,ended the recent User
Group Mee$ngs in October,
will have been made aware
of our planned project for
replacing the old and
slightly $red looking MASS
website, which has been
robustly serving us since
rebranding in 2007, with
something new, innova$ve
and fresh.
Page 4 MASS Media January 14 Issue
mass realising innova�on
A Healthy Start to 2014
As we enter a New Year, many of you will be considering a renewed gym membership,
the latest fad diet, or a ‘dry’ January to combat the effects of Christmas indulgence. With
all New Year resolu$ons, we start with the best inten$ons. The FM Industry is also
looking for a healthy start to 2014 and we have seen various key subjects trending over
the last 12 months. MASS has been working with clients on a variety of projects, from
BIM to Mobile Working. Here, we have a look forward at some of the trends that will
affect the way we work in 2014…
Recruitment
A@er half a decade of cau�on, consolida�on, and
slow growth, there seems to be a shi@ in
recruitment for FM professionals: we see a steady
rise in the numbers of vacancies registered and the
number of applica�ons for FM specific roles on the
various industry job sites. The confedera�on of
Bri�sh Industry/Accenture study has recently
surveyed 325 UK firms of various sizes, and it has
found that 51% expect their workforce to be
significantly larger in 12 months �mei.
Different areas of the industry require new and
mo�vated workforces, as Building Informa�on
Modelling, the green agenda, carbon footprint
reduc�on and energy consump�on control reach
new levels of required exper�se and knowledge.
Within one of the 6 business units, MASS provides
specialist FM recruitment services - so if you are
looking for an experienced FM candidate, or would
like to explore other job opportuni�es, please
contact MASS where we will be happy to assist in
the search.
The other word on everyone’s lips in 2014 is
Outsourcing. CBRE’s global corporate services
division reports that there was a 40% increase in
outsourcing ac�vity in 2013 (from 2012), with
organisa�ons sta�ng their inten�on to outsource
all, or part, of their real estate and facili�es
management func�on. The commercial real estate
services and investment firm’s analysis reveals that
the vast majority, 72%, of new outsourcing
mandates issued in 2013, were mul�-na�onal with
corporates seeking cross-border advice and
Page 5 MASS Media January 14 Issue
mass realising innova�on
Page 3 Mass Media December 13 Issue
collabora�on across their porLoliosii. So now, more
than ever, it is important to ensure you have a
scalable and fully integrated FM solu�on managing
your en�re organisa�ons estates porLolio. To learn
about ARCHIBUS’s fully integrated capabili�es,
please visit our website or contact your account
manager to discuss further.
MASS regularly work with a variety of outsourcing
partners and FM service providers within the UK, in
many different industries including healthcare,
educa�on, government and those in the private
sector. If outsourcing is a challenge you are going
to face in 2014, please contact MASS to discuss
how we can help and work alongside you to
manage these changes.
Technology- The Cloud
There is one technological trend that everyone is
talking about: The Cloud: This offers fantas�c
flexibility for collabora�on and nearly limitless
storage capacity, but what are the consequences of
this for data security? Do you know where your
facili�es data is stored and how to keep it safely
backed up? How does off site data storage impact
your ARCHIBUS system? If you want to discuss
further informa�on about The Cloud, or general
Hos�ng op�ons, please contact MASS who will be
able to advise on some best prac�ses and cost
effec�ve op�ons for hos�ng services.
Building Intelligence- The BIM Buzz!
Everyone’s talking about big data, but few
organisa�ons are really able to capture and analyse
it on an on-going basis. Now is the �me for
implementa�on of systems that collect real-�me
energy, occupancy, and related facili�es data. The
challenges to corporate real estate and FM
professionals are centralising porLolios, integra�ng
data from various systems and defining metrics
that really ma=er to their organisa�on. Moreover,
most customers will need help to interpret the
data in order to make it meaningful to them. This
will bring the “holy grail”- the understanding of
total occupancy cost - into arm's reachiii. How is the
BIM buzz affec�ng you? Do you have any new
builds or renova�ons scheduled? If so, MASS would
certainly like to speak to you to discuss how we can
assist in your BIM implementa�on, and the
ARCHIBUS technology that is available.
Access and Analysis are becoming key decision
making objec�ves when considering an outsourced
partner or system. The ability to work on the move,
wherever you are and whatever the �me, push
beyond the concepts of Smart Phones and Tablet
working, and require full func�onality and access
to a management system in a truly Run Anywhere
solu�on. Metrics and Analysis of performance and
demonstra�on of compliance and risk mi�ga�on
con�nue to be headline requirements.
As you would expect, ARCHIBUS are at the
forefront of these trends, with the latest version
21.2 release making Access to your system, and
analysis and strategic decision even easier with its
new usability features, and variety of repor�ng
metrics that come out-of-the-box. Keep an eye on
our website for regular updates on the benefits of
i h=p://www.fm-world.co.uk/news/fm-industry-news/most-firms-expect-to-grow-jobs-in-2014/ ii h=p://www.fmj.co.uk/record-year-for-emea-real-estate-outsourcing/ iii h=p://www.johnsoncontrols.com/content/us/en/products/globalworkplacesolu�ons/workplacenow_e-zine/FY14Trends.html
Page 6 MASS Media January 14 Issue
mass realising innova�on
Page 3 Mass Media December 13 Issue
Case Study
Web-based ARCHIBUS facilitates FM at LJMU
“The most important goal for me is leBng senior managers see and use the space
informa$on as a cri$cal resource. Senior managers have a stake in the FM system
because it is a key driver for effec$ve resource management. They also want to see what
space they have and what can be developed”- Mark Nevi,
Direct and user-friendly web-enabled access
encourages Liverpool John Moores University
management at all levels to gain more value from
its Archibus FM system, supplied and supported by
MASS. What’s more, a field service system from
the supplier that works on ubiquitous
smartphones and tablets will be linked to the FM
system and promises to streamline opera,ons s,ll
further.
Liverpool John Moores University (LJMU) is using
the web version of Archibus to enable management
at all levels and in many departments to engage
directly with the facili�es management system. This
will allow data, about use of space, to be entered
straight into the FM system by these users,
speeding up strategic processes like preparing
annual reports for submission to the Higher
Educa�on Sta�s�cal Agency (HESA).
In the near-term Archibus maintenance
management so@ware will be added to the exis�ng
space management applica�on, and a field service
system called FieldFlex introduced that will work on
smartphones and web-enabled tablets. Longer-term
efficiency plans include linking the FM system to
financial and human resource (HR) systems so that
key data about the whole of the University’s
business will be available immediately to all
relevant management staff.
The aim is to create a highly integrated,
comprehensive and agile FM resource that will
become a core business system says Mark Nevi=,
the University’s Assistant Director for Estate
Management. “Across the University, it will make
data about one of LJMU’s largest expenditures, its
property porLolio, space and related facili�es,
available to all management responsible for the
funding, use and maintenance of these assets. It will
Page 7 MASS Media January 14 Issue
mass realising innova�on
Page 3 Mass Media December 13 Issue
then be shared by FM and non-FM managers
throughout the organisa�on.” Records will be
accurate, up-to-date and reliable, processes can be
streamlined and the whole business of the
University made more efficient and responsive, he
explains.
One of the main reasons it is so important to
devolve access to Archibus is that LJMU is a big
university in terms of estate and property. It has
three dispersed campus sites and over forty
buildings, some historically important and some
ultra-modern, plus a wide range of high-tech
workplace assets. The estates budget amounts to
over £15m annually. There is intense pressure to
maintain top standards in a fiercely compe��ve and
global higher educa�on market.
Devolving Archibus to non-FM managers
Over fi@een years ago, to help manage all these
requirements, the university invested in an Archibus
FM system, supplied, installed and maintained ever
since by MASS. Mark Nevi= vigorously promotes the
system to university managers – relevant academic
and opera�onal staff - as one that should be seen a
core business resource, like the university’s finance
and HR systems. It is vital that management – from
heads of department to opera�onal staff – take
ownership of their space alloca�on, cut waste and
minimise response �me. “The most important goal
for me is leTng senior managers see and use the
space informa�on as a cri�cal resource,” he says.
“Senior managers have a stake in the system
because it is a key driver for effec�ve resource
management. They also want to see what space
they have and what can be developed.”
Issues are inevitable and one Nevi= and his
colleagues ini�ally faced was Archibus only being
available on a single worksta�on. As space
management is so important he wanted not only
facili�es managers to use it, but also authorised non
-FM management – managers of departments and
others - so they could enter or access useful data
directly and immediately. He says with other core
business systems in the university – financial and
human resources – managers can do that. Crucially,
in rela�on to those systems, they can work be=er
because they can see and act on data that is up-to-
date and accurate.
The answer to the problem was the launch by
Archibus of the so@ware developer’s collabora�ve
and internet-based Web Central product. Compared
to client-server systems, it enables many users to
quickly access the FM system using a simple web
browser – from their desktop, laptop, tablet or
mobile phone. Interfaces may be tailored to specific
user requirements, so they can use the system on
their own terms.
“The really cri�cal component of this story is the
move to Web Central, because I think a lot of
universi�es may s�ll be working on client-server
systems, and perhaps will start to think about the
benefits of moving to the web. That’s where we've
been pleased with the development of that greater
engagement, that greater ownership of space data
within our organisa�on, and that has huge
benefits,” says Nevi=. He is now looking at
integra�ng other Archibus modules with the space
management so@ware, namely the maintenance
Page 8 MASS Media January 14 Issue
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Page 3 Mass Media December 13 Issue
applica�on. “At the moment we have a separate
system for maintenance and it makes sense to have
one system that integrates space management and
facili�es maintenance management.”
Web-enabled FM service in the field
LJMU is also considering another offering from
MASS, FieldFlex. This is a web-based set of field
service applica�ons that operates on ubiquitous
smartphones and tablets, not costly and dedicated
hand-held devices. The applica�ons interface
straight to Archibus, so data handling is direct and
immediate, leading to shorter processes, higher
accuracy and cost savings. On the move, without
having to wait un�l back in the office, a FM or
service engineer can instantly receive and update
works orders, create on-demand ‘trouble’ reports,
‘to-do’ �ckets and works comple�on confirma�on,
and record the condi�on and loca�on of physical
assets. In addi�on, it supports the growing BYOD
trend – ‘bring your own device’ - or the popularity
of using personal smartphones and tablets for
leisure and business.
The ability to link Archibus to iPads, smartphones
and other mobile devices is an important benefit,
says Nevi=. “A lot of our work is mobile and in real
�me. The ability to link the Archibus system to work
taking place within our buildings in a real �me
scenario is great,” he explains. Having so much
space to manage – over forty buildings spread
across three campuses – makes FieldFlex
technology ideal and will help manage service level
agreements. “It’s a huge plus for us,” he says. “For
example, going back to the maintenance system,
one of the pluses we can see in the maintenance
system, part of the building opera�ons module, is
service level agreements”. PuTng in place a service
level management system is something Nevi= has
been working towards. It entails specifying what
service is to be provided, and monitoring that
performance against the specifica�on. He rates the
Archibus service level agreements func�on as
second to none. “It enables us to put into the
system our performance criteria, and then monitor
the outcomes against those criteria.” FieldFlex will
help in precisely and directly monitoring, repor�ng
and managing service delivery and performance
Summing up, one of the key benefits to LJMU of
using an integrated workplace management system
like Archibus is the means to produce far more
relevant, comprehensive and precise reports. Mark
Nevi= says: “For me and others it provides the
greatest flexibility in producing reports as and when
needed, in the format needed. Reports can be built
very flexibly and we never had that previously.
Before, we were reliant on our client-server system