Live Guide Presentation

Netop Live Guide

AGENDA

• Introduction to Netop

• The Netop Live Guide product line

• Customer value

• SAS case study

• New opportunities in interactive marketing

• Demonstration

• USP’s and roadmap

• Summary and Q&A

KEY MESSAGES

• Benefits of online chat can now be extended beyond the web site to

email, online advertising & social media– Increased sales, improved customer service, lower costs

• Rich media chat (text + audio & video options) creates a more

personal experience that enhances these benefits

• Live Guide provides an exciting opportunity for companies to make

their marketing interactive and their customer service more personal

and satisfying

• Netop is a leader in delivering innovative online chat solutions for

business

INTRODUCING NETOP

Why do over half of Fortune 100

companies use Netop Remote

Control? Because security matters.

Netop is the most secure, trusted

and scalable remote solution on

the market today. Netop is the world leader in

classroom management

software, helping teachers in

75 countries to guide student

learning on computers, and

making teaching with

technology easier and more

effective.

Netop Live Guide is the rich media chat

solution that helps companies provide better

customer service, increase efficiency and turn

web site visitors into customers.

WHY NETOP LIVE GUIDE

1. Convert visitors into customersTurn every site visit or email into a potential sale by engaging in a live chat

2. Increase efficiency, reduce costsWith live chat support, you can instantly answer questions and provide your

visitors with the kind of excellent online service that increases sales

3. Not just customer service, real serviceGive visitors access to your best experts instantly with online sales support. Help

visitors navigate your Web site and quickly explain product features and options

4. Fast customer qualificationProviding personalized online service will help the visitors make decisions and

convert sales

5. Better customer experienceWith live chat software you can provide your visitors with the same level of service

and expert knowledge as they expect in a traditional store

The innovative online chat solution that makes marketing

interactive and turns web site visitors into customers

LIVE GUIDE CUSTOMERS

EXAMPLE CUSTOMER

SAS – Scandinavian Airlines

RESULTS

SAS Customers Quick to Engage with Rich Media Chat

SAS implemented chat and experienced an immediate effect: a 100% increase in

service efficiency, quicker response times and more satisfied customers. In addition, the

new communication channel also provided a boost to SAS’s service image.

“Netop Live has increased our service efficiency by min. 100%, as we

can manage an average of 5-6 chats in the time that it takes to conduct

one telephone conversation.”-Stephan Rosenkilde, E-Commerce, SAS

Telephone response times of up to several minutes were replaced by chat response times of just five seconds

and customers reacted very positively:

“Super cool”

“It’s great to chat on sas.dk - we want chat in Norway too”.

“Thank you for super service”

NEW OPPORTUNITIES

Online Ads

EMAIL MARKETING

• Drip marketing

• Renewal programs

• Billing statements

• Mass email

campaigns

SOCIAL MEDIA

DEMONSTRATION

Live Chat via Email

SUMMARY

Key Messages

• Benefits of online chat can now be extended beyond the web site to

email, online advertising & social media– Increased sales, improved customer service, lower costs

• Rich media chat (text + audio & video options) creates a more

personal experience that enhances these benefits

• Live Guide provides an exciting opportunity for companies to make

their marketing interactive and their customer service more personal

and satisfying

• Netop is a leader in delivering innovative online chat solutions for

business

USPs

• Loging and reporting– Operators see customer information & history

• Personal customer service– Switch from text to audio and/or video seamlessly

• Availability on all computer platforms– No download required

• Put the “click to chat” button anywhere

• Tools to increase conversion rates & sales

• Tools to reduce cost per contact/call

• Usability