Live agent

Farmington Hills Salesforce Developer User Group

Salesforce Apex Hours :- Live Agent Chat

#SalesforceApexHours #FarmingtonHillsSFDCDug

Our Sponsor Tom Nieman

Thanks “WorkForce Software” to provide us space for our meetup

Who am I ?Amit Chaudhary

• Active on Salesforce Developer Community• App Exchange product :- Code coverage Report• Blogging at http://amitsalesforce.blogspot.in/• Co-Organizer of :- FarmingtonHillsSFDCDug

Today Topic

1) What is Live Agent2) Pre and Post Chat Form3) Demo4) FAQ

What Is Live Agent

Now days customers expect fast replies and quick resolutions. With Live Agent web chat, We can give them quicker responses to their queries. Live Agent provide users the ability to interact with the agents through web chat to get more information about specific product or queries

Live Agent Setup

Step 1 :- Open live Agent SettingStep 2:- Enable Live Agent Step 3:- Setup Live Agent User.Step 4:- Set Skill Step 5:- Upload Online and Offline ImageStep 6:- Setup Chat Buttons & InvitationsStep 7:- Create Deployment Step 8:- Final HTML Code

Step 1 :- Open live Agent Setting Customize --> Live Agent----> Live Agent Setting

Step 2:- Enable Live Agent

Click on Enable Live Agent Chat Box and click on save button

Step 3:- Setup Live Agent User.

Setup--> My Setting -> Advanced User Details--> Then click on Live Agent User checkbox

Step 4:- Set Skill

Click on Setup --> Live Agent --> Skill

Step 5:- Upload Online and Offline Image

Upload online and offline image in "Static Resource“

Step 6:- Setup Chat Buttons & Invitations

Setup--> Customize -->Live Agent --> Chat Button & Invitation

Once you will click on Save button the chat button code will come

Step 7:- Create Deployment Click on Setup-> Customize --> Live Agent--> Deployments

Then click on Save button. After Saving Deployment code will come like below

NOTE:- First you need to copy Chat Button Code then Deployment Code.

Thank You

Thank you for attending the session.

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Live Agent Blog Posthttp://amitsalesforce.blogspot.com/2016/08/live-agent-implementation-setting-up.html

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