Little tools that impact your business.

2004 – Formed in 2004 as Malaysian registered private limited company

2008 – Received MSC Malaysia Status from Malaysian government, awarded for the contribution to ICT industry development

2010 - SME Rising Star AwardDisplayed great potential to become successful

players in the local and international market place.

2014 – Microsoft Partner

Why Cloud Computing Is Accelerating In The Enterprise?

Network Layer Security• Third Party Data Center• Secured Server Environment

– Advance Firewall Technology.– 99.7% available access to dedicated

bandwidth (DIA).– BGP 4 Multiple Redundant Network

Connectivity– 24x7 Network monitoring and alerts.

Security and safety

Physical access infrastructure

Cable care

Power

Regulated temperature

Facility Management system

Grounding system

Data Centre

Certificationdata center has been inspected and certified to be fit for their usage, by

•Singtel•KLSC •Bank Negara Malaysia•Citibank

Certificationdata center has been inspected and certified to be fit for their usage, by

•Singtel•KLSC •Bank Negara Malaysia•Citibank

How CRM makes customer services different?

Deliver a more personalised customer services

Leverage customer information to create a better experience

Dedicate customer experience professionals

Implement effective customer engagement strategies

Help team to be more productive by automating tasks and follow ups

Assess to important information anytime, anyway

• Collaborating with your team members on sales and customer relationships

• Help your team to be more productive by automating tasks and follow ups

• A great way to prioritize contacts and stay organized

• Reduce training cost

• Help your team to be more productive by automating tasks and follow ups

Performance Management

Implementation Focus Area

Database Management Activities Management Pipeline Management Customer Services Management

Email Marketing Customer Segmentation Reports & Analysis

How to Kick Start Implementation?

System and User Setting Up Data Import & Create User

User Training

Support & Follow Ups

Unlimited Phone & Emails Supports

Unlimited public workshop at our Klang or Penang Office

Firstlink Sdn Bhd

Total Solution forManagement , Sales & Marketing, Customer Services

Firstlink Sdn Bhd

If you have questions on this Pre-proposal, feel free to contact me at your convenience by email at [email protected] or by phone at 012 5253336. I will be in touch with you next week to arrange a follow-up conversation on the meeting.