Lists for Leaders: List 8 - Signs of Continuous Improvement

Five Signs of Continuous Improvement

… for Business Operations

One Stop LeaderShop®

The Complete Manager Training Program

Lists for Leaders: List 8

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Lists for Leaders Series on SlideShare

Intro i Leadership Principles Intro ii Pillars of Business Operations List 1: Strategic Planning in Five Steps List 2: Service Quality Promises List 3: Secrets to Successful Hiring List 4: Cheap Training Ideas List 5: Performance Management Style Points List 6: Tips for a Successful Employee Survey List 7: Motivations for Managing Metrics List 8: Signs of Continuous Improvement List 9: Project Delivery Scorecard List 10: Rules for a Winning Budget Season List 11: Keys to Equitable Cost Allocation List 12: Vendor Selection Checklist List 13: Internal Control Wellness List 14: ABCs of Business Continuity Bonus! Little Lessons in Leadership

One Stop LeaderShop® - The Complete Manager Training Program

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Statement of Purpose

Continuous Improvement Optimize people, technology and information resources.

Routinely deliver new value to the company.


Contents

1. Higher customer satisfaction scores 2. Lower run rate 3. Reduction in unit cost 4. Straight-through processing 5. Sustainability

The 5 Signs of Continuous Improvement

… in Business Operations


1. Customer Satisfaction Scores You are getting it right when you … Achieve favorable customer satisfaction scores. This is the key measure of your customer-facing image. Leverage your image to win new business. Increase revenue in the process.

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You are getting it right when you … Drive your run rate downward. It’s not enough to manage within your expense budget. Take action that will actually reduce your cost of doing business. Decrease cost through meaningful process improvement.

2. Run Rate



3. Unit Cost You are getting it right when you … Design the most cost-efficient mode of delivery for every product and service. Decrease cost per transaction; contribute to net profitability.



You are getting it right when you … Minimize waste and re-work. Decrease cost by automating as many rote activities as possible. Deploy your human resources to their highest and best use.

4. Straight-through Processing



5. Sustainability You are getting it right when you …

Sustain results.

Once achieved, don’t allow hard-earned efficiencies to become diluted. Track the benefits over time.

Increase revenue and decrease cost by confidently moving on to your next process improvement.



The bottom line … You are getting it right when you …



Increase revenue and decrease cost.



Intro i Leadership Principles Intro ii Pillars of Business Operations List 1: Strategic Planning in Five Steps List 2: Service Quality Promises List 3: Secrets to Successful Hiring List 4: Cheap Training Ideas List 5: Performance Management Style Points List 6: Tips for a Successful Employee Survey List 7: Motivations for Managing Metrics List 8: Signs of Continuous Improvement List 9: Project Delivery Scorecard List 10: Rules for a Winning Budget Season List 11: Keys to Equitable Cost Allocation List 12: Vendor Selection Checklist List 13: Internal Control Wellness List 14: ABCs of Business Continuity Bonus! Little Lessons in Leadership

More Lists for Leaders on SlideShare

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http://www.slideshare.net/LeaderShop/intro-i-leadership-principles

http://www.slideshare.net/LeaderShop/lists-for-leaders-intro-ii

http://www.slideshare.net/LeaderShop/lists-for-leaders-list-1-strategic-planning-in-five-steps

http://www.slideshare.net/LeaderShop/lisis-for-leaders-list-2-service-quality-promises

http://www.slideshare.net/LeaderShop/lists-for-leaders-list-3-successful-hiring

http://www.slideshare.net/LeaderShop/lists-for-leaders-list-4-cheap-training-ideas

http://www.slideshare.net/LeaderShop/lists-for-leaders-list-5-performance-management-style-points

http://www.slideshare.net/LeaderShop/lists-for-leaders-list-6-gathering-employee-feedback

http://www.slideshare.net/LeaderShop/list-7-motivations-for-managing-metrics

http://www.slideshare.net/LeaderShop/list-8-signs-of-continuous-improvement

http://www.slideshare.net/LeaderShop/lists-for-leaderslist-9-project-delivery-scorecard

http://www.slideshare.net/LeaderShop/lists-for-leaders-list-10-rules-for-a-winning-budget-season

http://www.slideshare.net/LeaderShop/lists-for-leaders-list-11-keys-to-equitable-cost-allocation

http://www.slideshare.net/LeaderShop/lists-for-leaders-list-12-vendor-selection-checklist

http://www.slideshare.net/LeaderShop/lists-for-leaderslist-13-internal-control-wellness

http://www.slideshare.net/LeaderShop/lists-list-14-ab-cs-of-business-continuity

https://www.slideshare.net/LeaderShop/lists-for-leadersbonus-little-lessons-in-leadership


Workbook CD ROM

One Stop LeaderShop® is a comprehensive, convenient and affordable manager training course. We teach managers the 5 leadership principles and 14 business practices they need to drive performance, including Practice 8: Continuous Improvement.

Our course is purposely written as an independent study program (classroom optional). For more information about Continuous Improvement please follow these links:

Paperback Book E-Book


http://www.onestopleadershop.com/manager-training-program/one-stop-leadershop-workbook-cd-rom/


http://www.onestopleadershop.com/paperback-books/

http://www.onestopleadershop.com/e-books-manager-training-program/

Workbook CD ROM

One Stop LeaderShop® The Complete Manager Training Program

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One Stop LeaderShop® The Complete Manager Training Program

Complete 6-Volume Paperback Book links:

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Also available on SlideShare How to Be a Great Employee

Lesson 1: Think Strategically Lesson 2: Follow a Set of Guiding Principles Lesson 3: Be a Responsible Corporate Steward Lesson 4: Care About Customers Lesson 5: Say It With Numbers Lesson 6: Manage Yourself Lesson 7: Redefine Professional Growth

Advice for career-minded beginners!


http://www.slideshare.net/LeaderShop/how-to-be-a-great-employee-lesson-1

http://www.slideshare.net/LeaderShop/how-to-be-a-great-employee-esson-2

http://www.slideshare.net/LeaderShop/be-a-great-employee-lesson-3

http://www.slideshare.net/LeaderShop/be-a-great-employee-lesson-4





Also available on SlideShare Leadership for the Time of Your Life

Recent Graduate Young Professional Manager of Managers C-Suite Executive

Need solutions? … help has arrived!


http://www.slideshare.net/LeaderShop/recent-graduates-time-of-your-life

http://www.slideshare.net/LeaderShop/young-professional-time-of-your-life

http://www.slideshare.net/LeaderShop/manager-of-managers-time-of-your-life

http://www.slideshare.net/LeaderShop/c-suite-time-of-your-life


Also available on SlideShare Perfect Pairings

Some business practices are simply meant to be together!

Strategic Planning & Equitable Cost

Allocation

Performance Management & Employee Satisfaction

Service Quality & Vendor Management


http://www.slideshare.net/LeaderShop/perfect-pairings-for-managers-equitable-cost-allocation-strategic-planning



http://www.slideshare.net/LeaderShop/perfect-pairings-performance-management-employee-satisfaction

http://www.slideshare.net/LeaderShop/perfect-pairings-performance-management-employee-satisfaction

http://www.slideshare.net/LeaderShop/perfect-pairings-for-managers-service-quality-vendor-management

http://www.slideshare.net/LeaderShop/perfect-pairings-for-managers-service-quality-vendor-management


CEO’s, Managers, Job Seekers and Recent Graduates! Click to learn more about our affordable manager training program.

Author, Trainer, Operations Professional CEO, One Stop LeaderShop®

Thank you for visiting One Stop LeaderShop®

The Complete Manager Training Program

Mary E. Vogan




Lists for Leaders: List 8 - Signs of Continuous Improvement

Business

stop leadershop

steps list

metrics list

cheap training ideas

equitable cost allocation

successful hiring list

unit cost

service quality promises