Listening To The Future of HR - Dan Rasmus

The Future of Human Resources

Daniel W. RasmusAuthor, Listening to the Future

[email protected]

Put Your Future in Context© 2010 by Daniel W. Rasmus

Uncertainties

Western Digital Hughes

DanielWRasmus future‐of‐work.spaces.live.com

Education economist.com

newscientist.comconferences

Read, listen, read

NPR.org

FT.comCommunity

Share

Continuous Learning

Poetic Moments

Questions fromCustomers &Students

Read All About It!

listeningtothefuture.com

Career

DanHow I do my work

Wired.com

Uncertainties Scenarios

danielwasmus.wordpress.com

The Variables Collapsed into a Set of Values

One

Story

Continental Drift Proud Tower

Frontier Friction

Freelance Planet

Centralized“Top-Down”

Networked“Bottom-Up”

Borderless,Global

Bordered,Local/

Regional

http://www.prb.org/Articles/2006/ACriticalWindowforPolicymakingonPopulationAginginDevelopingCountries.aspx

Generation Blend

Baby Boom

Millennials

GenX

76 M

Government

CommunitiesFriends

Business partners

NeighborsFamily

Consumer Services

EducationWork

Hire Me, Hire my Friends

As of September 2009, 93% of American teens between the ages of 12 and 17 went online, a number that has remained stable since November 2006.

73% of online American teens ages 12 to 17 used an online social network website

Source: http://www.pewinternet.org/Reports/2010/Social-Media-and-Young-Adults/Part-1.aspx?r=1

Michelin spent about $100,000 on a virtual training environment for 200 employees in charge of developing Michelin’s global information system. Using Second Life provided “ a clear reduction in training time, as well as significant improvements in quality, learning results, user acceptance and user satisfaction.” 

Training and Collaboration in Virtual Worlds, Heiphetz and Woodhill

About me

HP will lay off 9,000 workers over a multiyear period

while moving toward automation at its commercial data centers, U . S. technology giant has said.

Placeless Work

14M full-time, home-based freelancers and independent contractors in America by 2015 (IDC) – currently 12M

Matt BarrieCEO,

Freelancer.com

“For the last 60 years, humans have controlled software – now we’re getting to the stage where software can control humans.”

Source: NewScientist, 8 May 2010,  “Become a wage slave to software”

20,000 Home Workers

Software watches people work.

YourWork Force

Consultants

Contractors

Employees Outsourcers

Partners

Customers

FreelancersContingent Staff

Source: CapitalIQ

Source: Dan Dalton, Indiana University, Kelley School of Business as reported in CIO 15 January 2007

Intelligence Skills and Career Preferences

1. Verbal­Linguistic IntelligenceWell­developed verbal skills and sensitivity to the sounds, meanings and rhythms of words

Skills ­ Listening, speaking, writing, teaching.Careers ­ Poet, journalist, writer, teacher, lawyer, politician, translator

2. Mathematical­Logical Intelligence Ability to think conceptually and abstractly, and capacity to discern logical or numerical patterns

Skills ­ Problem solving (logical & math), performing experimentsCareers ­ Scientists, engineers, accountants, mathematicians

3. Musical IntelligenceAbility to produce and appreciate rhythm, pitch and timber

Skills ­ Singing, playing instruments, composing musicCareers ­ Musician, disc jockey, singer, composer

4. Visual­Spatial IntelligenceCapacity to think in images and pictures, to visualize accurately and abstractly

Skills ­ puzzle building, painting, constructing, fixing, designing objects Careers ­ Sculptor, artist, inventor, architect, mechanic, engineer

5. Bodily­Kinesthetic Intelligence Ability to control one's body movements and to handle objects skillfully

Skills ­ Dancing, sports, hands on experiments, acting Careers ­ Athlete, PE teacher, dancer, actor, firefighter

6. Interpersonal Intelligence Capacity to detect and respond appropriately to the moods, motivations and desires of others

Skills ­ Seeing from other perspectives, empathy, counseling, co­operating Careers ­ Counselor, salesperson, politician, business person, minister

7. Intrapersonal IntelligenceCapacity to be self­aware and in tune with inner feelings, values, beliefs and thinking processes

Skills ­ Recognize one’s S/W, reflective, aware of inner feelingsCareers ­ Researchers, theorists, philosophers

8. Naturalist IntelligenceAbility to recognize and categorize plants, animals and other objects in nature

Skills ­ Recognize one’s connection to nature, apply science theory to lifeCareers – Scientist, naturalist, landscape architect

9. Existential IntelligenceSensitivity and capacity to tackle deep questions about human existence, such as the meaning of life, why do we die, and how did we get here

Skills – Reflective and deep thinking, design abstract theoriesCareers – Scientist, philosopher, theologian

http://web.cortland.edu/andersmd/learning/MI%20Table.htm

Greater than 32M speakers

MandarinHindi

EnglishEnglishSpanish

TurkishPortuguese

Portuguese

ArabicBengali

Russian

Japanese

German

Punjabi

French Wu

Javanese

Korean

Vietnamese

English

Italian

MarathiMarathi

Telugu Tamil

Tamazight

CantoneseSindhi Min

Maithili

Polish

Ukrainian

PersianGujarati

Malayalam

Kannada

Source: http://en.wikipedia.org/wiki/Most_spoken_languages

French

A rabic ,club up, collaborate)تعاون communion, concur, conspire, cooperate, cooperation, cope, get together, joining, participate, pull together, team up, unite),  إشتراك(implication, participation, partnership, subscription).

Romanian conlucrare (concurrence, co-operation), colaborare(concurrence, contribution, co-operation, team work), ajutor(abettor, accommodation, accomplice, aid, assistance, assistant, auxiliary, backer, backing, contribution, co-operation, help, helper, helpfulness, helping).

Japanese K atakana

がっさく (joint work), きょうどう (association, co-action, conduct, cooperation, guidance, instruction, joint, lead, sutra library, teaching), きょうりょく (cooperation, powerful, strong), きょうちょうしゅぎ, きょうちょ (co-authorship).

No common pattern emerging among languages.Some languages have 11 distinct sounds with which to make words, while others have 144. Sign languages have none. As sounds that were once thought impossible are discovered, the idea that there is a fixed set of speech sounds is being abandoned

Some languages use a single word where others need an entire sentence. In English, for example, you might say "I cooked the wrong meat for them again". In the Indigenous Australian language you would say "abanyawoihwarrgahmarneganjginjeng". The more we know about language processing, the less likely it seems that these two structures are processed in the same way.

Some major word classes are not found in all languages. English, for example, lacks "ideophones" where diverse feelings about an event and its participants are jammed into one word - as in "rawa-dawa" from the Mundari language of the Indian subcontinent meaning "the sensation of suddenly realising you can do something reprehensible, and no one is there to witness it".

Even plurals are not straightforward. The Kiowa people of North America use a plural marker that means "of unexpected number". Attached to "leg", the marker means "one or more than two". Attached to "stone", it means "just two".

Source: New Scientist, 29 May 2010, “6909 ways of Thinking” http://www.newscientist.com/article/mg20627621.000-language-lessons-you-are-what-you-speak.html

Africa

Asia

Europe

Middle East

North America

Latin America

Oceania/Australia

-0.10

0.00

0.10

0.20

0.30

0.40

0.50

0.60

0.70

0.80

0.90

-0.10 0.00 0.10 0.20 0.30 0.40 0.50 0.60 0.70

Source: http://www.internetworldstats.com/stats.htm Population compared to Internet penetration. Size of sphere represents % of global Internet usage.

Asia: Largest number of internet users yet low penetration compared to North America and Europe because it also represents largest global population centers

Perc

ent o

f Pop

ulat

ion

on In

tern

et

Percent of World Population

56% in US expect little change in next year51% no career advancement opportunity in current role81% not actively looking86% want a “secure and stable” position

Among the key findings:• The desire for security trumps

everything.• Employees understand they are

responsible for their long-term financial and physical health but they doubt their ability to take on this role.

• Mobility is at a decade-long low point, and many are sacrificing career growth for a secure job.

• Confidence in leaders and managers is disturbingly low.

How do we innovate from here?

“Learning for the 21st Century: A Report and Mile Guide for 21st Century Skills.” Partnership for 21st Century Skills, 2003. http://www.21stcenturyskills.org.Note: These recommendations are seconded by Levy and Murnane (op. cit), who write: “Good jobs will increasingly require some expert thinking and complex communication. Jobs that do not require these tasks will not pay a living wage.”

Source: Leadership Competency Survey, Institute for Corporate Productivity

MillennialsMyPod Generation

GenYBaby Boomets

Boomerang GenerationEchoBoomers

Be Flexible With Space and Time• Create engaging environments• Incorporate flexibility into work schedules, locations, and arrangements

(telework, work at home, and job share)

Create Opportunity • Integrate into a variety of projects, assignments, and career

opportunities• Create effective training and mentoring opportunities

Harness Talent• Leverage diversity• Effectively apply skills across a variety of roles• Capture and share “just-in-time” knowledge 

Respect the Workstyle• Manage with collaborative team-based projects and a creative work

environment• Support the pursuit of outside activities, both professional and social

So far, very few executives in any kind of organization even realize that it is their job, to a large extent, to decide what kind of team is needed for a given job, how to organize it and how to make it effective.

Peter Drucker1994 Godkin Lecture, John F. Kennedy School of Government

Reputation systems

Collaborative filtering

Crowd Sourcing

Self-service, end-user

configured environmentsAutomation of

small tasks to free up time for

high-value activities

Connect people, not systems

0200400600800

1000

1200

1400

2003 2004 2005 2006 2007 2008 2009

1,167 1,197 1,162 1,259 1,276 1,306 1,320

HR Managers Total HR EmploymentSource: www.bls.gov

everybody knows everybody’s secrets

Kris Dunn May 2010 Page 50 – www.workforce.com

Humans can be extremely rational in ordinary circumstances. The minute you give them an MBA, though, they start using these forecasts and these financial tools in ways that contradict their own behavior.

Nassim Talebauthor of The Black Swan

March 2009 Cover Story

Do we have the skills required to monitor the workforce?

The virtuals…

$200 Billion in increased productivity

$190B in reduced real estate

100 hours per person not spent commuting

50M tons of greenhouse gas emissions cut

276M barrels of oil saves

$700 billon in savings to US businessSource: Telework Research Network (as reported in Inc., The Virtual Company, April 2010)

3.43.53.63.73.83.9

44.14.24.34.44.54.64.74.84.9

55.15.25.35.45.55.65.75.85.9

66.16.26.36.46.5

5 5.5 6 6.5 7 7.5 8 8.5 9 9.5

Skills

Talent

Performance

Health Care

Regulation

HR Strategy

Trust

Knowledge Leadership

Outsourcing

Generations

Talent

Leadership

Transparency

Generations

Workplace regulation

Employee loyalty

The role of automation

Performance measurements

Skills required for future success

Employee trust

Knowledge

The character of benefits

Natural disasters (physical or biological)

Forms of dispute resolution

Employment relationship

The effectiveness of incentive programs

The impact of sustainability

Innovation

Health Care

Aging population

The shape of globalization

US economic health

Eurozone economic health

China economic strength

India economic strength

Energy

Internet & feedback

Younger worker integration

Military action

Disruptive technology

Terrorism

0

1

2

3

4

5

6

7

0

1

2

3

4

5

6

7

Revenue/Budget Revenue/Budget

below $500,000

$500,001‐$999,999

$1M‐$25M

$25M‐$50M

$50M‐$250M

$250M‐$500M

$500M‐$750M

$750M to $1B

Over $1B

www.listeningtothefuture.com

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