Listening from a distance: A survey of University of Illinois distance learners and its implications for instruction Merinda Kaye Hensley and Robin Miller University of Illinois at Urbana-Champaign
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Listening from a distance:A survey of University of Illinois distance learners and its implications for instruction
Merinda Kaye Hensley and Robin MillerUniversity of Illinois at Urbana-Champaign
Agenda
Access entitlement principleEvery student, faculty member, administrator, staff
member, or any other member of an institution of higher education, is entitled to the library services and resources of that institution, including direct communication with the appropriate library personnel, regardless of where enrolled or where located in affiliation with the institution. Academic libraries must, therefore, meet the information and research needs of all these constituents, wherever they may be.
Change on the horizon
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Knowledge gapsDemographics
Awareness
Expectations
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Listening to bridge the gap
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Survey design
146 respondents
What did we hear?
Library website usage
Services used
Room for improvement… “I don't think the web site is easy to use. I was not aware of your
webinars or IM a librarian. Perhaps I am doing these things late at night and not when a person is available. I would like a intro page with tutorials on how to do... different search engines and different resources the library has to offer.”
“Better advertisement of services; I feel there is a lot the library has to offer that I’m not aware of.”
Awareness
Communication
Contradictions
What do you value about the library?
What do you wish for?
What did we learn?
Abundant instruction opportunities
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Questions?
Thank you!Merinda Kaye Hensley, Instructional Services and Reference
Librarian
University of Illinois at Urbana-Champaign
Robin Miller, Graduate Assistant
Graduate School of Library and Information Science, University of Illinois at Urbana Champaign
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