Listening and Delivery

Five Step Process of ListeningFunctions of Listening

Barriers to Effective ListeningStrategies to Improve Listening

Types of Delivery

The process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages.

Attending

Understanding

Remembering

Analyzing

Responding

Defined- The process of selecting and focusing on specific stimuli from the countless stimuli that reaches our senses.

We must train ourselves to attend to what people are saying regardless of our interests or needs.

Three techniques to help focus our attention:1)Get Physically and Mentally ready to listen2)Make a complete shift from speaker to listener

3)Hear a person out before you react

Defined- Decoding a message accurately to reflect the meaning intended by the speaker.

Practice Active Listening to ensure accuracy

Three Active Listening Devices:1)The Question2)Paraphrasing3)Empathy Statements

Defined- Retaining Information; being able to retain information and recall it when needed.

Three Techniques:1)Repeat Information2)Construct Mnemonics- Ex. BASMOQN

3)Write it Down

Defined- The process of evaluating what you hear in order to determine truthfulness.

Listen critically

Separate facts from opinions and recognize sarcasm, etc.

Defined- Give comfort; help people feel better about themselves and their behavior when warranted.

Realize that sometimes others just want us to listen.

Encourage, reassure, bolster, soothe, or console through supportive responses.

Avoid being a “buzz killer”

Comprehensive- To Understand

Critical- To Evaluate

Appreciative- For Pleasure

Empathetic- To be Supportive

Noise- Physical, Psychological, Physiological and Semantic

Problems with the Speaker (Messenger)

Problems with the Message

Pseudo Listening- Giving the appearance of listening when not.

Selective Listening- Responding only to the part(s) that interest you; rejecting everything else.

Improve your Motivation to ListenBlock out distractions and noiseListen to both the verbal and nonverbal

messagesTake NotesKeep an open mind and withhold evaluationListen with empathyOffer feedback and utilize active listening

Three P’s: 1)Prepare2)Practice3)Present

Importance of Nonverbal signals and Mannerisms- one can show involvement, passion, enthusiasm, and personality.

Impromptu- No time to prepare, get up and speak

Memorized- Recite from memory, not conversational. Dangerous if you lose your place.

Manuscript- Read from notes or a script. Little eye contact unless manufactured.

Extemporaneous- Not memorized with every work planned out, rather conversational and prepared to where can maintain organization and flow.