Lisbon Workplace Conference CHANGE MANAGEMENT

Managing change in the workplace

Take your knowledge pills @Antonio_Heras

Barcelona Workplace Conference

June 2014

Agenda

• The theory: Concepts, Methodology

• The practice: Materials, Activities, Deliverables

• But, it’s enough to be succesful? Don’t forget the secret ingredients

• Celebrate a new beginning ! Enjoy the change

The Theory

Humans

Human beings are

"naturally"

resistant to change, knowing this is

the first step in

understanding the process of

change management.

The curve of change

Phases

• Is the normal humanbehaviour

• All employees move around

the curve

• Special focus at each phase

Phases & Time

Performance

&

Morale

Objectives

Manage

expectations

Before

is better

Improve

Comunication

Define

Strategy

Create

awareness

Build

engagementAdoption

• Be realistic, avoid too high expectations

• Don’t let performance drop during the process and don’t affect business

performance

• Reduce Adoption time. It’s not the

same 3 months than 3 weeks.

The Practice

Activities

Kick-off meeting

Interviews Strategic

& Functional

Workplace Principles Validation

Town HallWorkshops

Knowledge Transfer to employees

Move Management

Reinforcebehaviours

What is the activity for?

When: once, periodic?

Who is responsible?

How is communicated?

Materials

NewslettersOnline Survey

CommunicationPlan

Q&AEmail Alias

WorkplaceProtocols

Welcomemanual

Post OcuppancyEvaluation

We have:

Materials

Activities

Is it enough?

Involving employees

• The Agents of change

• The co-Design new model

• Are Ambassadors from all departments

• They will Transfer new culture

• Raise feedback from the field

• Helps us not forget

We have:

Materials

Activities

Agents

Is it enough?

Communicate everywhere

Ensure you reach all

employees, not only by mail

Entire Workplace is a canvas to communicate:

• LCD’s

• VideoWalls

• Corridors

• Elevators

• Cafeteria

• WC

• Reception

We have:

Materials

Activities

Agents

Every Where

Is it enough?

Make it fun, some samplesExample: Unassigned desktops

Rich Media are easilyconsumed and remembered

Humour is a good

vehicle to explain what &

what not

Invite employees to

participate in videos

Make it funExample: Claiming my own desktop

Rich Media are easilyconsumed and remembered

Humour is a good

vehicle to explain what &

what not

Invite employees to

participate in videos

Make it funExample: Be reachable in the new working model

Rich Media are easilyconsumed and remembered

Humour is a good

vehicle to explain what &

what not

Invite employees to

participate in videos

Make it fun

Rich Media are easilyconsumed and remembered

Humour is a good

vehicle to explain what &

what not

Invite employees to

participate in videos

Example: Noise levels in open space, protocols.

We have:

Materials

Activities

Agents

EveryWhere

Fun

Is it enough?

Measure Results

Post Occupancy Evaluation

POE

Compare progress

against Pre Occupancy

Survey

Reinforce new

behaviours if resistance

remains

And finally, celebrate it

Don't be afraid Explore new possibilities

Thanks@Antonio_Heras

Barcelona Workplace Conference

June 2014