LiRa-2 Final Conference 15 September 2005 Museum of Science and Industry Manchester, UK Static travel information towards Seamless Journeys Gerard Zijlema.

LiRa-2 Final Conference

15 September 2005

Museum of Science and Industry

Manchester, UK

Static travel information

towards Seamless Journeys

Gerard Zijlema

Province of Gelderland

LiRa: the International Network of Light Rail Cities2

• Introduction

• Seamless journeys?

– Before and during the trip

– Travel information in train and bus

– Travel information at interchanges,

busstops

Programme


Business Plan Public Transport


UITP: Travel information Strategy

1

2

3

4

56

7

12

11

10

9

8

The traveller The strategy The information provider

Knowing your customer Managing the actors

Information needs Implementation

Towards publicTransport awareness Financing

Before a trip

In the vehicle

At interchanges

After a trip

In c

ase

of

disr

uptio

ns

An Integrated

Travel Information

StrategyDesign and

implementation ofThe back

Choice of media


Before and during the trip


Month 0900 - 9292 0900 - 1475

• Calls : 350.000 30.000• Advice : 425.000 25.000• Mobile : 25%• Actual : 10%• Demand : How to reach destination

Phone 0900 - 9292


• Ca. 1.3 mio visitors each month

• Ca. 1.9 mio travel advice month

• Ca. 1000 SMS travel advice + guarding

month

• Ca. 1000 – 4000 travel messages month

Internet: www.9292ov.nl


Travel information in train and bus





Travel information

At interchanges, busstops


Old situation


Old situation (2)


Old situation (3)


Old situation (4)


• Research

• Drawing up a Gelderland Static Travel Information concept

• Testing the Gelderland Travel Information concept

• Requirements for Travel Information

• Implementation of the Requirements for Travel Information

New situation


• National and International desk research

• A strength-weakness analysis of travel

information

- Before

- During

- And after the trip

Research


Static Travel Information concept


Static Travel Information concept (2)

• The information column with modality, line number and

destination

• The zone number and boundaries

• The (improved) departure times

• The route with intermediate stops/place names

• The line map

• List of destinations near the bus stop (and if possible a

local map or map of district or town)

• The logo of the transport company on the departure

time schedule and/or on the information panel and the

express bus logo (red S)

• Public transport information and a service number


• The (improved) departure times• The route with intermediate stops/place names• The logo of the transport company on the departure time schedule

and/or on the information panel and the express bus logo (red S)



List of destinations near the bus stop

(and if possible a local map or map of district or town)



At interchanges



Integrated train and bus information


Integrated train and bus information (2)


Prototypes November 2004

The information column with modality, line number and destination


Busshelter Gelderland 2005


Bikeshelter Gelderland 2005


Static Travel information 2005


UITP - travel information award


• The Gelderland Travel Information concept was tested by a panel of travelers and a cross section from the Public Transport Platform

• Their comments and recommendations were noted and further developed by the project group

Testing


Spin-off static travel information


Information on pillar Connexxion


Static Travel Information concept


Travel information in public domain

Hospitals

Library

Horeca

Tourism

Municipal

etc.

Pilots 2005


• About 600 new bus shelters filled with the new travel information system

• About 1000 new pillars with the new travel information system

• A complete evaluation of the new travel information concept (customers are very satisfied)

• Technical evaluation is ready. A few small improvements are integrated in the out roll of this project.

Actions end Juli 2005

End 2006: 3000 bus shelters with the new system

LiRa-2 Final Conference 15 September 2005 Museum of Science and Industry Manchester, UK Static travel information towards Seamless Journeys Gerard Zijlema.

Documents

bus information slide

bus travel information

bus slide

trip travel information

trip slide

busstops slide

information panel

information column