Collect With Respect™ The Lippman & Reed Building 1325 N. Wilmot Road Tucson, AZ 85712 lippmanreed.com Nationwide Collection & Litigation Program Overview
Collect With Respect™
The Lippman & Reed Building
1325 N. Wilmot Road Tucson, AZ 85712
lippmanreed.com
Nationwide Collection &
Litigation Program Overview
Collect With Respect™
Lippman & Reed would like to express our appreciation for allowing us to present you with an
overview of our nationwide collection and litigation program.
We would be honored to provide your collection and litigation representation and would like to
take this opportunity to point out what makes our firm different. Our founders have been in the
collection business for over 35 years, and during that time it became clear what core qualities
clients require from their collection and litigation representation. What makes us stand apart is
we built our firm from the ground up based upon those needs.
Nationwide Collection & Litigation
Brand Management & Collect With Respect™
Expedient Workflows
Maximized Recovery Results
Responsive Client Support
Customized Status & Statistical Reports
Internal & Network Attorney Audit Controls
Advanced Technology
Data Security & Compliance
Thank You
Lippman & Reed, PLLC is headquartered in Arizona and provides nationwide collection and litigation representation to our clients. For efficiency our clients prefer to have counsel that provide representation nationwide, and we are meeting that need head on. We are currently licensed in 8 states, and pending admission in New Mexico. Additional licensing in Nebraska, Kansas, Idaho, and Oklahoma is slated for 2016. For those states that we are not yet licensed, Lippman & Reed is able to place and closely monitor collection and suit activity through our nationwide network of attorneys. Attorneys we work with are screened and vetted for their ability to maintain our standards of service and recovery.
State Populations In Our Coverage Area
Licensing Pending or Slated For 2016
Nationwide Network
Arizona 6.731 mil
California 38.8 mil
Colorado 5.356 mil
Nevada 2.839 mil
Oregon 3.97 mil
Texas 26.96 mil
Utah 2.943 mil
Washington 7.062 mil
This represents 94.661 million out
of 318.9 million or 30% of the
entire US population.
Idaho 1.634 mil
Kansas 2.904 mil
Nebraska 1.882 mil
New Mexico 2.086 mil
Oklahoma 3.878 mil
With the addition of the above
states we will cover 34% of the
entire US population.
All Other
States
Nationwide Collection & Litigation Program
Brand Management & Collect With Respect™
Our practice is focused on the concept of protecting our client’s brand by treating debtors, clients,
attorneys and fellow staff members with the highest levels of respect. We strive to represent all
of our clients in the most professional and ethical manner.
Lippman & Reed team members and network attorneys are trained to create a positive outcome
in an industry generally perceived in a negative manner. That is the foundation of Collect With
Respect™.
Owing a balance can be difficult or embarrassing. Often people just want to tell their story, and
our initial approach is to listen and assist them with finding a solution to resolving their balance.
We find that this is much more favorable for our clients, as short term payment plans are more
easily reached without the cost of suit, and this also greatly reduces the potential of a complaint.
The firm has a zero tolerance policy concerning any abusive communications. There is no need
to use intimidating tactics when we have the ability to utilize the legal system for post judgment
execution.
Expedient Workflows
We pride ourselves on being the firm that gets the job done without being asked. Our clients
don’t need to ask us to move files forward to suit or eventual judgment execution. Once placed
files move quickly through our action driven workflows to first attempt recovery pre suit in an
effort to minimize litigation costs, and then quickly move non-paying accounts toward suit if
recommended.
We will customize our workflows based upon each client’s needs. Upon placement we
immediately search for assets and incarceration, while attempting to make contact to resolve the
account balance voluntarily.
Every Monday all open inventory is reviewed for upcoming statute of limitations and scrubbed
for bankruptcy, deceased and military status. Typically by day 35 if we aren’t collecting or
negotiating payment, the account is then qualified for suit. If our firm is the first entity to
commence collection activity a longer 90 day pre-litigation collection period is more appropriate
as there is a cost benefit in attempting recovery without suit.
Judgment Obtained
Send Copy Of Judgment To
Client
Sent PreGarnishment
Letter To Defendant
Search & Reconfirm
Assets
Assets Identified
Record Judgment As Lien Against
Property Owned
Assets Not Identified
Asset Investigation
Conducted Every 200 Days
Automatic Monthly No Hit
No Fee Employment Investigation
Employment Found
Prepare Garnishment
Attempt Regular Verbal & Written
Demands
Attempt Garnishment For Confirmed Bank
Accounts
No Bank Account
Attempt No Hit No Fee Bank
Account Investigation
Maximized Recovery Results
After judgment is obtained our post judgment collection efforts are swift. We again make
attempts to arrange payment, while simultaneously reconfirming property ownership for
recordation of judgment liens, searching for employment monthly in mass on all open inventory
for wage garnishments, and attempt bank garnishments where available and appropriate. Our
recovery team moves quickly to utilize all recovery strategies available, and to produce a more
expedient and much higher rate of liquation for our clients.
One of the keys to our success is
conducting monthly no hit no fee
employment or bank investigations
on all nonpaying post judgment
inventory to identify opportunities for
wage or bank garnishment. Our
investigations aren’t done file by file,
but are run in mass electronically for
immediate confirmed hits that drive
faster and greater recovery results.
We implemented this process in
2014 and this chart reflects the
impact on the number of payments
received per year for just one of our
clients.
961
1050
2550
5515
0
1000
2000
3000
4000
5000
6000
2012 2013 2014 2015
Number of Annual Payments Received
Responsive Client Support
Lippman & Reed understands that providing responsive customer service is one of our most
important responsibilities. We have a dedicated client support team which strives to respond to
all client requests the same day. All incoming requests are logged, and if not completed by the
same business day, the request goes onto a daily report to management until resolved.
Our goal is to never see a second or follow up client request.
Customized Status & Statistical Reports
Keeping clients updated on inventory status is considered a top priority. Our collection/litigation
software enables our client support team to provide customized status and/or statistical reports
based upon client requirements. Lippman & Reed is a partner in our clients’ evaluation of
inventory to provide maximized recovery.
Monthly All File Detailed Status Spreadsheet
Portfolio & Placement Based Liquidation Rates
Cost Benefit Analysis
Service Rates
Judgment Rates
Status Based Collection Statistics
Internal & Network Attorney Audit Controls
Lippman & Reed strongly believes that what is measured is improved. The firm maintains an
intensive scheduled internal and network attorney audit program that enables management to
audit and oversee all areas of production.
We have seen the best and worst practices in our industry, and as a result of this experience we
have developed an auditing program that enables us to quickly identify any red flags with network
attorneys.
Advanced Technology
When selecting your collection and legal representation bigger isn’t necessarily better. What is
more important is the technology utilized to move accounts forward to recovery and the ability
to oversee all inventory results versus a file by file approach.
Lippman & Reed utilizes the most up to date technology available, and has carefully developed
customized workflows that are timed and action driven. As a result of this technology we are
able to manage a higher volume of accounts.
All staff actions are preprogrammed into our system and appropriate tasks are identified and
actions taken upon events such as if an answer is filed by the defendant, when moving forward
with a default is required, or even if service was not completed. These actions carry the case to
judgment, whether that be from default, summary disposition or a trial verdict.
Network attorneys are required to regularly provide performance/status reports in a format that
is automatically uploaded into our system enabling our team to oversee their production, file
status and measure recovery results.
Data Security & Compliance
Our clients’ most protected asset is their data. To that end we have built our law firm from the
ground up to meet and exceed present and future data security and compliance needs.
In January 2016 we moved into our new Tucson Headquarters. We invested close to $2 million
in our headquarters in Tucson to make it one of the most secure, compliant legal enterprises in
the country.
We’ve taken extreme steps to secure our firm, from proximity card access, to camera security
and mag lock doors, our headquarters is a fortress and we ensure that your data is
protected. We possess debtor’s personally identifiable information, and our clients need to know
that their data isn’t sitting somewhere that anyone can walk in the front door and potentially steal
that data. In today’s cybercrime sensitive world, data breaches are in the news daily. From
logical to physical access, our firm is extremely secure. You can be confident that we will protect
your data.
It is so important to choose the right firm that is familiar with the compliance issues involved in
collections. Not only your reputation is at stake, but also significant financial liability awaits those
that do not proceed properly under sophisticated consumer regulations.
SSAE16
Our firm is SSAE16 compliant, (Statement on Standards for
Attestation Engagement (SSAE) no. 16), which replaces the
SAS70, ensuring that our firm’s internal controls are maintained
in compliance with the generally accepted guidelines of
aicpa.org, and that we have not only implemented these
procedures, but that we are audited on a yearly basis to confirm
that we remain compliant.
PCI Compliance
In addition to SSAE16 compliance, our firm is also
PCI Compliant (Payment Card Industry Data
Security Standard). Because our firm, and many
other law firms maintain financial data of consumers
and other defendants, our compliance ensures that
our client’s data, as well as the debtor’s banking
information is maintained and processed to ensure
that our firm does not become the source of any data
breaches.
Physical & Logical Access Controls
Lippman & Reed has taken access control to an extreme level. Not only
do we control access to the firm through physical controls such as chip
enabled access controls, we also control access to our data with an
additional layer of control using smart card readers.
This ensures that only individuals authorized to have access to our server
are able to access any personally identifiable information on our server.
We have also employed a package pass-through device to eliminate the
need for service providers to enter our suite, further enhancing our physical
security.
We employ cameras both in the perimeter of the building and at all access points. Further, all
doors are controlled through magnetic locks to reduce any chance of unauthorized access and
the use of AIPHONE technology in our elevator and all stairwells so we can identify anyone
outside our doors.
Thin Clients
As another layer of security, the firm has moved to “thin
clients” removing computers from the workstations. Thin
clients have no hard drives nor can any company data be
removed for example by way of a USB thumb drive.
Camera & Call Recording Systems
We maintain a minimum of 90 days recording all activity at our firm. This includes monitoring
the accounting room where all payments are received and opened.
Lippman & Reed uses technology from Trivium Systems to record all incoming and outgoing
calls. Trivium is an industry leader in call recording that allows us to review client by client any
calls made on accounts. We use these call recordings for process improvement as well as a
mechanism to confirm or refute any statements made by a consumer or defendant about the
way a particular call was handled. These calls are available to our clients and can be easily
emailed for review.
Firewalls & Data Breaches
Lippman & Reed is one of the few firms in the country that maintains a $1,000,000 cybercrime
coverage policy in the event of any data breaches.
To prevent data breaches, the firm
employs multiple hardware and
software options including our
most advanced threat detection
system, the SonicWall NSA 4600.
The SonicWALL System, along with the subscription to SonicWALL security center includes not
only real time monitoring for attempted pinging into our server, it also includes continual PCI
scanning and continual threat management to catch emerging security threats.
Microsoft Intune Endpoint Protection
We know that one of our industry’s biggest threats, as well as all tech driven businesses, comes
from attacks which seek to exploit our use of technology. To meet threats from constant
phishing, crypto locker hacks, as well as known and unknown threats, we employ a system wide
antivirus and anti-malware service through Microsoft Security Center to provide endpoint
protection to block potential threats.
Barracuda Networks Firewall
As an additional protection to the firm, we’ve also deployed a Barracuda network appliance that
is designed to block access to sites that either we do not want employees to access, or are
known to be potential threats to corporate enterprises.
Server Room Monitoring
Our server room is not only climate controlled, but we’ve also added sensors to detect for water,
humidity, temperature, and motion detection. This system detects any issues, and notifies our
management by text and email of any failures.
Server Co-Location
Lippman & Reed not only has an on-site server, but our data is simultaneously uploaded to the
cloud using Microsoft Azure. This ensures for disaster recovery purposes that if our physical
operation is incapacitated for any reason, our client’s data will be available in real time including
all financial, imaged documentation, and collection data immediately.
Sample Status & Statistical Reports
Lippman & Reed, PLLC Collector Call Guidelines
Created: January 1, 2014
Revised: April 27, 2016 tjb Author: Richard R. Reed
Incoming Call
“Hello this is (YOUR NAME) a non-attorney debt collector with Lippman & Reed, before I
continue I need to advise you this call is being recorded. May I ask who I am speaking with
today?”
Outgoing Call
“Hello this is (YOUR NAME) on a recorded line, may I speak with (CONSUMER). (After
Confirmed) My name is (YOUR NAME) a non-attorney debtor collector calling with Lippman
& Reed, before I continue I need to advise you this call is being recorded.”
After consumer verified first and last name collector must verify they are speaking to the
correct party.
Verify Consumer
2 Pieces of personal information – SSN (Last 4 of SSN is okay) and Date of Birth.
Or
2 pieces of public information – Phone number and address
If consumer is unwilling to verify any information the collector may politely notify the
consumer that they are unable to help the consumer without proper verification of who they
are speaking with.
MINI MIRANDA
Once the collector has verified they are speaking to the correct party they must advise the
consumer of the Mini Miranda
“Okay now that I have verified I am speaking to the correct person I do need to advise you
that this communication is from a debt collector. This is an attempt to collect a debt. Any
information obtained will be used for that purpose.”
Purpose of Call
The collector must quickly identify the purpose of the call.
Request payment in full:
“How would you like to take care of the balance today?”
“How long will it take you to raise the balance?”
“What method of payment would you like to use to resolve your account today?”
Listen to the consumer’s response and identify any stalls or objections.
Work with consumer for resolution to benefit both consumer and client:
“Let’s go over your expenses and see if we can get something figured out together.”
“Let’s come to an agreement now and you can discuss it with your spouse later.”
“You might not think this a priority, but resolving it now will benefit you in the long run.”
Verify and Update Consumer Information
Collector Must Verify:
Current Address
Current Phone Numbers
Current Place of Employment
Financials
This information above MUST be updated if there are any
payment/settlement negotiations.
Closing Call
If payment arrangement is set up the collector must confirm amounts, due dates, payment
methods with consumer prior to terminating the call.
When closing the call, the collector must go over the call and the intentions on the file and
make clear notes using a proper client network or YGC Codes.
The undersigned has read and understands the above policy and agrees to abide by these
guidelines.
Employee Name
Employee Signature
Date
Sample Collection Letters
This communication is from a debt collector. This is an attempt to collect a debt. Any information obtained will be used for that purpose.
Collect With Respect™
1325 N. Wilmot Road, Third Floor, Tucson, AZ 85712
Mailing Address P.O. Box 13928
Tucson, AZ 85732-3928
Toll Free 844.306.2232 520.762.4036
F 888.870.2807 www.lippmanreed.com
David W. Lippman * Richard R. Reed, Jr.** Jon K. Sales ** John D. Guerrini **** Peter Dubowsky ***** Joseph A. Geller ***** Licensed in Arizona, Colorado, Oregon, Texas, Utah, Washington, * Licensed in Arizona** Licensed in California**** Licensed in Nevada*****
04/29/16
Sample Debtor 1234 Address Drive City, State Zip Lippman & Reed Account No.: 198548 Creditor: Creditor Name Balance: $15,000.00 Dear Sample Debtor, Lippman & Reed represents Creditor Name, which seeks to collect an outstanding debt that allegedly is due and owing. The alleged debt is in the sum of $15,000.00 as of the date printed on this letter. Unless you notify this office within 30 days after receiving this notice that you dispute the validity of this debt or any portion thereof, this office will assume this debt is valid. If you notify this office in writing within 30 days from receiving this notice that you dispute the validity of this debt or any portion thereof, this office will obtain verification of the debt or obtain a copy of a judgment and mail you a copy of such judgment or verification. If you request in writing within 30 days after receiving this notice, this office will provide you with the name and address of the original creditor, if different from the current creditor. Regards,
David Lippman, Esq. For the Firm LIPPMAN & REED, PLLC
This communication is from a debt collector. This is an attempt to collect a debt. Any information obtained will be used for that purpose.
Collect With Respect™
1325 N. Wilmot Road, Third Floor, Tucson, AZ 85712
Mailing Address P.O. Box 13928
Tucson, AZ 85732-3928
Toll Free 844.306.2232 520.762.4036
F 888.870.2807 www.lippmanreed.com
David W. Lippman * Richard R. Reed, Jr.** Jon K. Sales ** John D. Guerrini **** Peter Dubowsky ***** Joseph A. Geller ***** Licensed in Arizona, Colorado, Oregon, Texas, Utah, Washington, * Licensed in Arizona** Licensed in California**** Licensed in Nevada*****
04/29/16
Sample Debtor 1234 Address Drive City, State Zip Lippman & Reed Account No.: 198548 Creditor: Creditor Name Balance: $15,000.00 Dear Sample Debtor, You are currently in default of your payment arrangement which was due on 04/27/16. Your last payment was $500.00 on 03/27/16, and you currently owe $15,000.00. When this payment arraignment was instituted, it was accepted by our client in good faith that all payments were to be made in a timely fashion. If we do not receive your payment within 10 days of this letter, this payment arrangement will be canceled, and on behalf of our client, we may pursue further collection efforts against you.
You may mail a personal check, cashier’s check, or money order, or if you wish to
use alternative payment methods, please contact our office to discuss available options.
If you need any additional information, please do not hesitate to contact this office at (520) 762-4036 or toll free at (844-306-2232). Regards,
David Lippman, Esq. For the Firm LIPPMAN & REED, PLLC
This communication is from a debt collector. This is an attempt to collect a debt. Any information obtained will be used for that purpose.
Collect With Respect™
1325 N. Wilmot Road, Third Floor, Tucson, AZ 85712
Mailing Address P.O. Box 13928
Tucson, AZ 85732-3928
Toll Free 844.306.2232 520.762.4036
F 888.870.2807 www.lippmanreed.com
David W. Lippman * Richard R. Reed, Jr.** Jon K. Sales ** John D. Guerrini **** Peter Dubowsky ***** Joseph A. Geller ***** Licensed in Arizona, Colorado, Oregon, Texas, Utah, Washington, * Licensed in Arizona** Licensed in California**** Licensed in Nevada*****
04/29/16
Sample Debtor 1234 Address Drive City, State Zip Lippman & Reed Account No.: 198548 Creditor: Creditor Name Balance: $15,000.00 Dear Sample Debtor, The Judgment Creditor (Creditor Name) hereby makes demand upon you for the payment of $15,000.00 pursuant to the Judgment entered against you on March 26, 2016, in the Eight Judicial District Court in and for the State of Nevada, cause of action: . Alternatively, we request your agreement to pay the non-exempt portion of your wages until the Judgment is satisfied.
Please contact our office upon receipt of this letter. Failure to do so, may result in further action against you by this Law Firm on behalf of our client.
Should you have any questions in regard to the above, please call our office at (520) 762-4036 or toll free at (866) 306-2232. Regards,
David Lippman, Esq. For the Firm LIPPMAN & REED, PLLC
This communication is from a debt collector. This is an attempt to collect a debt. Any information obtained will be used for that purpose.
Collect With Respect™
1325 N. Wilmot Road, Third Floor, Tucson, AZ 85712
Mailing Address P.O. Box 13928
Tucson, AZ 85732-3928
Toll Free 844.306.2232 520.762.4036
F 888.870.2807 www.lippmanreed.com
David W. Lippman * Richard R. Reed, Jr.** Jon K. Sales ** John D. Guerrini **** Peter Dubowsky ***** Joseph A. Geller ***** Licensed in Arizona, Colorado, Oregon, Texas, Utah, Washington, * Licensed in Arizona** Licensed in California**** Licensed in Nevada*****
04/29/16
Sample Debtor 1234 Address Drive City, State Zip Lippman & Reed Account No.: 198548 Creditor: Creditor Name Balance: $15,000.00 Dear Sample Debtor,
Our client has agreed to allow our firm enhanced settlement authority during tax season. Accordingly, our client has indicated that your file is eligible for a discounted settlement of 30% off or more of the above referenced balance, if paid in a lump sum on or before the 14th of May 2016.
Additionally, if you are not able to make a lump sum payment, our client has
agreed to enter into payment arrangements. To take advantage of these generous offers, please contact our office at (844) 306-2232 on or before May 14th. Regards,
David Lippman, Esq. For the Firm LIPPMAN & REED, PLLC
Letter Of Recommendation
Dane M Reis 20 Church Street Suite 1600
Hartford CT 06103 04/29/2016
To Whom It May Concern,
I am writing today to recommend Lippman & Reed PLLC to any company looking for a professional, efficient and effective attorney to handle any matter of debt or tort collection. For well over a year I have worked with this firm on a daily basis and found them to be an extremely proficient and well run organization.
When brought into our attorney network Lippman Reed hit the ground running with a completely new process imposed by our organization which has continued to grow and become more complex over time as we have moved more lines of business to the firm. This has never caused an issue with the services rendered and the firm has always been capable of adapting to changes that we have made with no interruption to work flow or quality. For less restrictive high volume clients they have excelled in all facets both maintaining a high processing speed and providing excellent results. For clients who require a more detailed touch on smaller volume the firm has been more than capable of providing that depth of knowledge and skill while also maintaining the processing speed we require. Their ability to efficiently work a high volume of debts while also maintaining an excellent quality of work is unparalleled.
For us one of the most important aspects of the relationship that we have with Lippman Reed is the sheer ease of doing business. Their staff is capable and courteous, extremely responsive to requests for status or updates on collection and always available to assist our company in all matters. Over time this ease of doing business has translated not only to higher volume for the firm on our behalf but it has greatly improved our optics with our own clients as we have been able to show them the impressive returns and documentation of our litigated files when handled by Lippman Reed.
However the most important facet of our business together has always been sheer recovery in which Lippman Reed provides excellent service to the point at which we assigned a number of inactive judgments to the firm which have been advancing far more quickly and efficiently than they were with the previous firms. Lippman Reed’s ability to continually bring in a high percentage of the dollars placed with them has continued to impress and we expect to continue to see strong returns on the debts placed with the firm.
With their consummate professionalism, excellent base of knowledge and strong recovery numbers the firm has absolutely been an asset to our organization and it is my firm belief that you will be exceptionally pleased to work with a firm as capable as Lippman Reed.
Please feel free to contact me at any time
Sincerely,
Dane M Reis
Team Lead - Litigation and Collections Vendor Unit
EXL Trumbull Services
Direct: 860.757.1975 Fax: 877-459-5651
Email: [email protected]
The Lippman & Reed Building
1325 N. Wilmot Road Tucson, AZ 85712
lippmanreed.com
Collect With Respect™
Take A Look
Inside Our New
Headquarters In January 2016 Lippman & Reed moved into
our new Tucson Arizona headquarters that
underwent a complete renovation with data
security, productivity and energy efficiency in
mind.
Collect With Respect™