IT ASSET MANAGEMENT WITH GLPI Gon ´ eri Le Bouder and Walid Nouh LinuxTag 2011 GLPI and FusionInventory
May 10, 2015
IT ASSET MANAGEMENT WITH GLPI
Goneri Le Bouder and Walid Nouh
LinuxTag 2011
GLPI and FusionInventory
ABOUT US: WALID NOUH
IT MANAGEMENT CONSULTANT
I GLPI core developerI FusionInventory project co-leaderI Rollerskate fanaticI Work at TECLIB’, Brussels, Belgium
ABOUT US: GONERI LE BOUDER
FREE SOFTWARE ENTHUSIAST
I Debian DeveloperI Perl MongerI Former OCS Inventory developerI FusionInventory project co-leaderI Work at TECLIB’, Paris, FranceI and an awful french accent
OUTLINE
WHAT IS GLPI FOR?
INSTALLATION / ARCHITECTURE?
COLLECT YOUR INFORMATIONS
INTEGRATION
AUTHORISATION
SERVICE DESK
WHAT ELSE
QUESTIONS
WHAT IS GLPI FOR?
THE IT CROWD
I How many server still run with 2GBof memory?
I Do we still have those old Toshibalaptops?
I Do our servers have the lastestsecurity fixes?
WHAT IS GLPI FOR?
THE SERVICE DESK TEAM
I Is Mr Smith computer’s harddrive full?I What is my intervention planning?I The printer ink cartridge is running
low on the second floor!
WHAT IS GLPI FOR?
THE USERS
I Why can’t I print?I Why can’t I send email anymore?I Are the IT guys really processing my
request?
WHAT IS GLPI FOR?
THE MANAGEMENT
I How many request per day processed by our support team?I What is our users satisfaction’s level?I I need more dashboards!
WHAT IS GLPI FOR?
THE PURCHASING DEPARTMENT
I How much did we spend last yearwith IBM?
I Is the paternship with Oracle stillrunning?
I How many and where are the assetsbought with last year budget?
OUTLINE
WHAT IS GLPI FOR?
INSTALLATION / ARCHITECTURE?
COLLECT YOUR INFORMATIONS
INTEGRATION
AUTHORISATION
SERVICE DESK
WHAT ELSE
QUESTIONS
INSTALLATION
EASY STEP
I Common web applicationI Very few OS dependenciesI Extract, run the wizard, done!
ARCHITECTURE
HOW DOES IT SCALE?
I Existing large installation of GLPIup to 130K computers inventoried
I 1 million computers referenced so far and stillgrowing
OUTLINE
WHAT IS GLPI FOR?
INSTALLATION / ARCHITECTURE?
COLLECT YOUR INFORMATIONS
INTEGRATION
AUTHORISATION
SERVICE DESK
WHAT ELSE
QUESTIONS
COLLECT YOUR INFORMATION
INPUTS
I Desktop computers and serverI Network devicesI Data coming from legacy systemsI Financial informationsI ...
NETWORK DEVICES
ROUTERS, SWITCHS, PRINTERS...FUSIONINVENTORY DO IT REMOTELY FOR YOU
I Nothing to installI Network scan to identify assetI Use SNMP to collect information
OUTLINE
WHAT IS GLPI FOR?
INSTALLATION / ARCHITECTURE?
COLLECT YOUR INFORMATIONS
INTEGRATION
AUTHORISATION
SERVICE DESK
WHAT ELSE
QUESTIONS
APPLICATION INTEGRATION
WAIT, SOME TOOLS AREALREADY RUNNING HERE!HOW TO INTERACTE WITHTHEM?
I Webservice interfaceI API for updatesI CSV import/export
APPLICATION INTEGRATION: PLUGINS
A LARGE COLLECTION OFEXTENSIONS
I Add load of new featuresI Tight integration in GLPII Powerfull API
GLPI, ALL IN ONE
THE ASSET TIMELINE
I Past: historyI Current: inventoryI Future: warranty, contracts
GLPI, ALL IN ONE
ACCURATE STATISTICS
I 25% of last year laptops haveharddrive failure !
I How many incidents are resolved byusing VNC ?
OUTLINE
WHAT IS GLPI FOR?
INSTALLATION / ARCHITECTURE?
COLLECT YOUR INFORMATIONS
INTEGRATION
AUTHORISATION
SERVICE DESK
WHAT ELSE
QUESTIONS
AUTHORISATION
NATIVE LDAP SUPPORT
I Strong LDAP integrationI LDAP v3 compatible
Active Directory, OpenLDAP ...
OTHER AUTHENTICATION METHODS
I POP3I IMAP
AUTHORISATION
ENTITIES
I Independent administrative entityI Can be mapped on your LDAP organisationI Contain assets and tickets
OUTLINE
WHAT IS GLPI FOR?
INSTALLATION / ARCHITECTURE?
COLLECT YOUR INFORMATIONS
INTEGRATION
AUTHORISATION
SERVICE DESK
WHAT ELSE
QUESTIONS
SERVICE DESK: THE BIG PICTURE
ITIL V1 COMPLIANT
I SLAI user satisfactionI Incident managementI Business rulesI Notifications,
multilingual support
SERVICE DESK: THE INTERFACES 1/2
WEB INTERFACES
I End user simplifiedinterface
I Standard interfaceI Smartphones interface
SERVICE DESK: THE INTERFACES 2/2
WEBSERVICES
I To integrate GLPI inanother system
I To push tickets intoanother helpdesksoftware
I Or the opposite
I Send notificationsI Add and update tickets
SERVICE DESK: THE INTERFACES 2/2
WEBSERVICES
I To integrate GLPI inanother system
I To push tickets intoanother helpdesksoftware
I Or the opposite
I Send notificationsI Add and update tickets
OUTLINE
WHAT IS GLPI FOR?
INSTALLATION / ARCHITECTURE?
COLLECT YOUR INFORMATIONS
INTEGRATION
AUTHORISATION
SERVICE DESK
WHAT ELSE
QUESTIONS
GLPI
TWO INDEPENDANT PROJECTS LEADERS
I Jean-Mathieu DoleansI Julien Dombre
CONTRIBUTORS AND DEVELOPERS
I Developers and contributorsI Plugins developersI Translators
GLPI
TWO INDEPENDANT PROJECTS LEADERS
I Jean-Mathieu DoleansI Julien Dombre
CONTRIBUTORS AND DEVELOPERS
I Developers and contributorsI Plugins developersI Translators
GLPI
GLPI BUSINESS PARTNERS
I Agreement between the associationand IT partners
I Partners bring money, support andcode
FUSIONINVENTORY
A SISTER PROJECT
I Created by some people of the GLPI communityI Strong relationship with GLPI
A COMMUNITY
I More than 10 people involved and growing!I Supported by 2 companies
BUT ALSO
I Open minded : other projects are welcomed!I Agent already used by third party projects
FUSIONINVENTORY
A SISTER PROJECT
I Created by some people of the GLPI communityI Strong relationship with GLPI
A COMMUNITY
I More than 10 people involved and growing!I Supported by 2 companies
BUT ALSO
I Open minded : other projects are welcomed!I Agent already used by third party projects
FUSIONINVENTORY
A SISTER PROJECT
I Created by some people of the GLPI communityI Strong relationship with GLPI
A COMMUNITY
I More than 10 people involved and growing!I Supported by 2 companies
BUT ALSO
I Open minded : other projects are welcomed!I Agent already used by third party projects
OUTLINE
WHAT IS GLPI FOR?
INSTALLATION / ARCHITECTURE?
COLLECT YOUR INFORMATIONS
INTEGRATION
AUTHORISATION
SERVICE DESK
WHAT ELSE
QUESTIONS
THANKS
I Purchasing: http://www.flickr.com/photos/epsos/5394616925/
I LDAP: http://www.flickr.com/photos/heyrocker/2954514315/
I SSO: http://www.flickr.com/photos/13519089@N03/1380483002/
I User picture: http://www.flickr.com/photos/wonderlane/5043174502/
I Manager: http://www.flickr.com/photos/eastcapital/5228405457/
I Server: http://www.flickr.com/photos/sylvar/31436963/
I Helpdesk: http://www.flickr.com/photos/runlevel0/2196587153/
I Database: http://www.flickr.com/photos/garryknight/5476230085/
I Information: http://www.flickr.com/photos/garryknight/5476230085/
I Networking: http://www.flickr.com/photos/dbreg2007/4376127852/
I Printer: http://www.flickr.com/photos/photofarmer/467241015/
I House of cards: http://www.flickr.com/photos/gibbons/2294375187/in/photostream/
I Sercice desk: http://www.flickr.com/photos/cushinglibrary/4770917261/