Expert Services | Innovave Soluons Exceponal Results Lightwell Support Services for IBM Sterling Order Management Our OMS Support Services are designed to help you achieve the extensive benefits of the IBM Sterling OMS Soluon while significantly reducing the burden on your company’s internal resources. Flexible Services to Suit Your Needs Services Beyond Support Ideal for Addressing Unique Requirements • A team of OMS experts with extensive OMS experience across mulple industries • Mulple service levels available to accommodate your needs • Lightwell-hosted, IBM-hosted, and client-hosted opons • Exceponal flexibility for organizaons with unique or non-tradional needs, such as 3PLs, B2B companies, and companies with mulple brands • Ideal for companies who leverage mulple IBM Commerce soluons, including IBM Sterling OMS, B2B Integraon and Managed File Transfer Skilled OMS resources Standard and Extended Hours Support for Mulple Environments Applicaon Monitoring Fully-Hosted Soluon Comprehensive Managed Services Onboarding Compliance Patching Standards Patching and Maintenance Services Disaster Recovery (DR) Infrastructure Monitoring Project Management and Governance Extensive Reporng and Analysis Annual Planning and Tesng OMS Support Services Components How Lightwell Can Help