Lifecycle Solutions & Services Service Note Honeywell's Global Migration Helpdesk Migration Made Easy The Honeywell Global Migration Helpdesk assists in the successful and timely completion of Experion software and system migrations. What is the Migration Helpdesk? The Honeywell Migration Helpdesk, or MHD, is a dedicated group within the Honeywell Global Technical Assistance Center (GTAC) that focuses exclusively on Experion migrations. The MHD has extensive experience assisting customers around the world with migration strategies, preparation, and implementation. The Migration Regional Champion (MRC) assists with migration on-site or remotely, and works with the appropriate GTAC teams to quickly address any problems during migration. GTAC provides priority support for registered migrations and escalates issues to Development Engineering or other expert resources as needed. Post Migration The MRC works with Global TAC and the site service personnel to address any issues in the destination release, and finally with the MHD to close out the migration process. Improvements to best practices and lessons learned are incorporated into MHD processes and preparation documents to ensure future audits, analysis and migrations leverage critical experience from previous migrations. Our People Global TAC Manager—Experion Migrations Drives process & product improvements to increase customer satisfaction with Experion migrations. Technical Lead—Experion Migrations Drives technical excellence and knowledge sharing through documentation improvements and consistent training while overseeing all migrations. Also provides consistent feedback to Development Engineering on lessons learned and opportunities for improvements. Migration Engineers Perform the analysis of system data and provide fixes or workarounds to known migration issues. Disclose system issues that may affect system performance or stability. Migration Administrator Registration, tracking, reporting and follow-up. Migration Regional Champions (MRCs) Honeywell has trained key service personnel in each region to provide local expert support during preparation and implementation of a system migration. Each Migration Regional Champion, or MRC, ensures consistent global best-practices are used before and during Experion migrations. The MRC may work on-site or remotely with the local Project and Service organisations or directly with the customer through the migration lifecycle. Each MRC has received specialised Experion On-Process Migration training, has successfully completed a live On-Process Migration and is recognized within Honeywell as an Experion migration expert.
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Lifecycle Solutions & Services
Service Note
Honeywell's Global Migration Helpdesk
Migration Made Easy The Honeywell Global Migration Helpdesk assists in the successful and timely
completion of Experion software and system migrations.
What is the Migration Helpdesk?
The Honeywell Migration Helpdesk, or MHD, is a dedicated group
within the Honeywell Global Technical Assistance Center (GTAC)
that focuses exclusively on Experion migrations. The MHD has
extensive experience assisting customers around the world with
migration strategies, preparation, and implementation.
The Migration Regional Champion (MRC) assists with migration
on-site or remotely, and works with the appropriate GTAC teams
to quickly address any problems during migration. GTAC provides
priority support for registered migrations and escalates issues to
Development Engineering or other expert resources as needed.
Post Migration
The MRC works with Global TAC and the site service personnel
to address any issues in the destination release, and finally with
the MHD to close out the migration process. Improvements to
best practices and lessons learned are incorporated into MHD
processes and preparation documents to ensure future audits,
analysis and migrations leverage critical experience from
previous migrations.
Our People
Global TAC Manager—Experion Migrations
Drives process & product improvements to increase customer
satisfaction with Experion migrations.
Technical Lead—Experion Migrations
Drives technical excellence and knowledge sharing through
documentation improvements and consistent training while
overseeing all migrations. Also provides consistent feedback
to Development Engineering on lessons learned and
opportunities for improvements.
Migration Engineers
Perform the analysis of system data and provide fixes or workarounds
to known migration issues. Disclose system issues that may
affect system performance or stability.
Migration Administrator
Registration, tracking, reporting and follow-up.
Migration Regional Champions (MRCs)
Honeywell has trained key service personnel in each region to
provide local expert support during preparation and implementation
of a system migration. Each Migration Regional Champion, or MRC,
ensures consistent global best-practices are used before and
during Experion migrations. The MRC may work on-site or
remotely with the local Project and Service organisations or
directly with the customer through the migration lifecycle.
Each MRC has received specialised Experion On-Process Migration
training, has successfully completed a live On-Process Migration
and is recognized within Honeywell as an Experion migration expert.