Giving our customers a fond farewell before they leave our establishment is an important aspect to their experience. Even if you followed all of the guidelines of customer service,; a warm and welcome greeting, fast and friendly ser- vice, and going above and be- yond. It all means nothing if you let the customer walk out the door without thanking them for their business. We must remember that we would not have our jobs if it were not for these customers, so be sure to make them aware that you appreciate their business. It is essential and easy to give a simple message to our custom- ers before they walk out the door. Be sure to tell them to enjoy the rest of the game, have a safe drive home, or if you made a connection with them give them a personal goodbye message to let them know you care. It means the biggest dif- ference if the customer leaves with a smile. Some goodbyes in life may be hard, but at Legends every goodbye should be a thank you and see you again. The 4 Steps of Customer Service: A Fond Farewell Life as a legend You don’t have swagger like the pro shop Legends Hospitality—Cleveland Browns Pro Shop Tuesday June 23rd 2015 A Fond Farewell 1 Poll/Forecast 2 What’s Happen- ing in Cleveland 3 New Product Spotlight 4 Baby Davis Name List 5 Birthday’s, Holi- days, and Special Events 6 Quote of the Week 6 Inside this issue: Volume 1, Issue 8 Published by: Samantha Stepp
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
Giving our customers a fond
farewell before they leave our
establishment is an important
aspect to their experience.
Even if you followed all of
the guidelines of customer
service,; a warm and welcome
greeting, fast and friendly ser-
vice, and going above and be-
yond. It all means nothing if
you let the customer walk out
the door without thanking
them for their business.
We must remember that we
would not have our jobs if it
were not for these customers,
so be sure to make them
aware that you appreciate
their business.
It is essential and easy to
give a simple message to
our custom-
ers before
they walk out
the door.
Be sure to tell them to enjoy
the rest of the game, have a
safe drive home, or if you
made a connection with them
give them a personal goodbye
message to let them know you
care. It means the biggest dif-
ference if the customer leaves
with a smile.
Some goodbyes in life may be
hard, but at Legends every
goodbye should be a thank
you and see you again.
The 4 Steps of Customer Service: A
Fond Farewell
Life as a legend
You don’t have swagger like the pro shop
L e g e n d s H o s p i t a l i t y — C l e v e l a n d B r o w n s P r o S h o p
Tuesday June 23rd 2015
A Fond Farewell 1
Poll/Forecast 2
What’s Happen-
ing in Cleveland
3
New Product
Spotlight
4
Baby Davis
Name List
5
Birthday’s, Holi-
days, and Special
Events
6
Quote of the
Week
6
Inside this
issue:
Volume 1, Issue 8
Published by:
Samantha Stepp
Page 2
Don’t Forget to send me song suggestions for our
music video!
Weekly Weather Forecast WED JUNE 24TH
High 73 Low 64
Mostly Sunny
0% Precipitation
THUR JUNE 25TH
High 720 Low 63
Showers
40% Precipitation
FRI JUNE 26TH
High 72 Low 62
Partly Cloudy
10% Precipitation
SUN JUNE 28TH
High 67 Low 61
Showers
50% Precipitation
MON JUNE 29TH
High 72 Low 63
Party Cloudy
10% Precipitation
TUE JUNE 30TH
High 72 Low 65
Scattered Thunderstorms
60% Precipitation
SAT JUNE 27TH
High 68 Low 61
PM Showers
40% Precipitation
Wednesday June 24th
Cleveland Indians vs Detroit Tigers @ 12:05pm
Blues & BBQ @ Spice Kitchen & Bar @ 5pm
Boy = Girl, Part of the Singer/ Songwriter Series @ Playhouse Square @ 5:30pm
Music in the Meadow @ Cuyahoga Valley Na-tional Park @ 5:30pm