Licensing Practices Survey
Jan 12, 2016
Licensing Practices Survey
19 Counties ParticipatedBentonChelanClarkColumbiaCowlitzDouglasGrantGrays HarborIslandJefferson CountyLincolnMason CountyOkanoganPacificPierce San JuanSkagit SnohomishThurston
And the winner is …..
Thank you for participating!
Annex Offices/SubagentsTwo counties have annexes: Benton = 2 Pacific = 1
Number of subagents by county:
Adams 1
Asotin 1
Benton 1
Chelan 3
Clallam 2
Clark 9
Columbia 0
Cowlitz 2
Douglas 1
Ferry 0
Franklin 2
Garfield 0
Grant 2
Grays Harbor 2
Island 3
Jefferson 0
King 21
Kitsap 5
Kittitas 1
Klickitat 1
Lewis 4
Lincoln 1
Mason 2
Okanogan 4
Pacific 0
Pend Oreille 1
Pierce 10
San Juan 0
Skagit 5
Skamania 0
Snohomish 16
Spokane 9
Stevens 3
Thurston 8
Wahkiakum 0
Walla Walla 0
Whatcom 6
Whitman 2
Yakima 6
Hours of Operation8:30am-4:30pm 14 counties8:00am-5:00pm 4 counties9:00am-4:00pm 4 counties9:00am-5:00pm 3 counties8:00am-4:00pm 2 counties8:00am-4:30pm 2 counties9:00am-3:30pm 2 counties9:00am-4:30pm 2 counties8:30am-5:00pm 1 county8:30am-4:00pm 1 county (8:30-1 F)9:00am-5:00pm 1 county (9-4 F)7:30am-5:15pm 1 county (M-Th)7:30am-5:30pm 1 county (7:30-1 F)10am-4:00pm 1 county
Closed during lunch: 5 counties
14 of 19 = some hours closed to public
License Plate Poker
Would you like to play a game?
Who has the best poker hand?
Workstations
San Juan 2
Lincoln 2
Columbia 2
Pacific 2
Grays Harbor 2
Douglas 2
Grant 2
Okanogan 3
Jefferson 3
Island 4
Mason 4
Chelan 5
Skagit 5
Cowlitz 6
Thurston 7
Snohomish 8
Benton 2*
Clark 13
Pierce 16
*Courthouse
Certified/Qualified/Trainee
County Name Certified Qualified TraineeBenton* 11 4 1Chelan 3 0 1Clark 6 4 1Columbia 2 1 0Cowlitz 5 0 0Douglas 3 0 2Grant 3 0 0Grays Harbor 3 3 0Island 2 2 2Jefferson 2 1 1Lincoln 3 0 0Mason 4 2 0Okanogan 3 0 1Pacific 3 0 3Pierce 12 4 1San Juan 3 0 0Skagit 3 3 0Snohomish 9 1 0Thurston 7 2 1
*3offices
Workstation v. Operator Environment
Operator = 11Workstation = 8
Plate Inventory
Central = 5Workstation = 5Both = 3
Banking
Daily DepositsOffice = 7Operator = 6
VitalchekYes = 17No = 2
Close out Vitalcheck early?No = 14Yes = 4
Quick Titles
Do you do quick titles?
Yes = 16No = 3
Do one or more of your subagents?
Yes = 10No = 5
What’s that plate? #1
What’s that plate? #2
What’s that plate? #3
What’s that plate? #4
What’s that plate? #5
What’s that plate? #6
What’s that plate? #7
What’s that plate? #8
What’s that plate? #9
What’s that plate? #10
#1 Missouri
#2 Wisconsin
#3 Rhode Island
#4 Vermont
#5 Illinois
#6 Oklahoma
#7 Louisiana
#8 Colorado
#9 New York
#10 SouthDakota
SubagentsReview title work using imaging?
Yes = 12No = 7
Delivery of remittance to county?ACH = 3Check to Auditor = 11Check to Treasurer = 1
Training subagent?Their office = 4Your office = 7Both = 4
SubagentsFrequency of audits?
Annually = 6 Semi-annually = 2Quarterly = 1 1-2 months = 1Every few years = 1 When necessary =
1Not as often as we should = 1Never = 1
Items ReviewedTitle work Bank statementsInventory Check registerSignage ADD parkingSecurity Cash handlingVoids ProceduresDHC AdjustmentsCash counts AVS exceptionsRecords retention Customer service
FormsPaper = 3Electronic = 4Both = 6
Inventory/SuppliesFrequency to subagents:
Monthly = 11Weekly = 1As needed = 2Other = 1
Deliver to subagents:They pick up = 12We deliver = 2Other = 1
Best Practices
-- Snohomish and Cowlitz – inventory models-- Douglas – send letters for FVHUT customers-- Columbia – 2290 binder-- Benton -- scan & toss reports-- Consolidated licensing/recording, several counties-- Cowlitz – queuing system-- Clark – monthly meetings with subagents-- Mason – cross-training-- Jefferson – pre-populated COF’s for common transactions
Questions/comments?