This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
How To...Register and Fulfill a Product Authorization Key (PAK)
1. Enter your Product Authorization Key (PAK) in the Get New Licenses from PAKs or Tokens field.
2. Click on Fulfill button.
3. A Pop up screen will display the contents of features represented by your PAK. A scroll bar will allow viewing and selecting desired features. Select any quantity of any feature or for convenience you can choose to assign all quantities.
…continue How To...Register and Fulfill a Product Authorization Key (PAK)
4. Once you have selected the feature, click on Next.
5. Depending on the product you are attempting to license, you will then enter the Device ID information (this could be a PID and Serial Number or MAC address, or other Node Lock information).
…continue How To...Register and Fulfill a Product Authorization Key (PAK)
When complete, you will receive a License Request Status message for confirmation the license has been sent to the email you designated. Additionally, you are able to download the license just produced directly from this pop-up status message by clicking the Download button.
Below is an example of a license for a Digital Content Manager (DCM) Product.
…continue How To...Register and Fulfill a Product Authorization Key (PAK)
Along with the option of downloading a license, as mentioned, the license is also emailed to the user’s email account. Users are able to specify additional email addresses as needed.
In many cases, opening the email will reveal a zip file which contains the License file as well as instructions on how to install the license.
After the PAKs are loaded, they are available for fulfillment and appear under the PAKs tab with an Unfulfilled Status.
To initiate fulfillment, left click the mouse over any PAK and the option to Get New Licenses appears. Another method is to select the checkbox next to the PAK you wish to use and then click on the Actions option. The Get New Licenses option appears in the drop down menu.
Once you click Apply, the list of all licenses appears for that device, sorted by Date. The most current licenses are listed first at the top.
3. Left clicking your mouse over a specific License ID provides a drop down menu that offers various options including Download or Resend the license. Selecting the Download option downloads the license to your laptop or system.
If we selected the Resend option, the Resend License pop-up window would appear displaying the license ID. Clicking Resend sends the requested license to the user account’s email address.
A License Request Status message appears and a green check designates a successful operation.
In the case you would need to retrieve an existing license associated to another device, you are able to do so by adding a device to your device table.
1. To add a device to your device table, click the Devices tab under the Manage section.
2. Select the Actions option and from the drop down menu, select Add Device.
3. Once you click Add Device, a pop-up window appears. From the Select drop down list, choose the type of product you would like to add to your device table. In the example below, we have selected DCM.
License File: Select this option if you are using a Flex LM product (Flexera Technology). This license file would have been received via an email when the PAK was fulfilled.
Device Credential: Select this option if you are using a Sentinel product (SAFENET Technology). This credential is provided by the device via the admin function.
DCM/D9036/D9859/RFGW/ROSA: Select this option if you are using a Legacy Scientific Atlanta product (now known as SPVTG), this will require the UDI to be entered in the ‘UDI Host ID’ field.
Node Lock: Select this option if you are using NEXUS 7000 product. It represents the serial number/device identified located on the device.
License Request: Select this option if you are using a FNE product (Flexera Technology). This credential will be received in XML format from the PLM server.
ASR5000/ASR5500: Select this option if you are using ASR5K. This represents the device identifier.
Tandberg SN: Select this option if you are using a Tandberg product (now known as Cisco Telepresence). This represents the serial number of the product.
Cisco FirePOWER License Key: Select this option if you are using a Sourcefire Product. This represents the License Key of the Defense center.
1. To re-host a license, select the Devices tab under the Manage section and then, left click your mouse over the desired device ID. Select the Rehost/Transfer option from the drop down menu.
2. A pop-up window appears with a list of licenses for that device. Check the licenses you would like to re-host and click Next.
3. Once you click Next, enter the targeted device’s ID number (in this case the UDI Product ID) and the UDI serial number. *Note the red asterisks are required fields. Then click Next
4. Now, enter the ‘Send To’ information by using one or more email addresses, populate ‘End User’ name and check the ‘License Agreement’ checkbox. The ‘Submit’ button will enable once you’ve completed all required fields. Then, click Submit.
The new license will be made available for downloading as well as being emailed to the specified email address(es).
1. Initiation of a secure transfer of features to a Token can be initiated from either the Devices tab or the Licenses tab both under the Manage section. For this example, we’ll go ahead and use the License tab.
2. Select the License tab, and use the Filter option to sort and search for a specific Device. In this example, we’ll go ahead and select the most recent license generated for this device which is at the top of the list (by default the most recent license will be at the top when filtered and sorted).
3. Hover over the desired License ID and left click your mouse. Then from the drop down menu, select the Rehost/Transfer function.
4. A pop-up window appears with a list of available features for transfer on the selected license. Designate the quantity of each feature you would like to transfer. Click Next when completed. In this example, we are taking a quantity 200 away from the LDCM-COP3.
5. Once you click Next, You’ll need to check the box to Agree to Terms and Conditions. Your Send To and End User fields should be prepopulated. Review the summary of transfer quantities and select Submit.
The process bar appears and once completed, the License Request Status pop-up window appears with a green check mark. You have just created a new downgraded license and the features you transferred (in this case quantity of 200) have been moved onto a Token.
From here, you are able to download the downgraded license or check your email for the downgraded license.
In order for you to receive the Token with the transferred features and prove you have downgraded the license, you must upload the downgraded license to your device/product. In this case we are working with a DCM product.
Displayed below is the device/product displaying the current license (not downgraded) Notice the 860 count for the COP3 feature.
6. Upload the downgraded License just created under the Update License File field by clicking the ‘Choose File’ button. Once you’ve selected the downgraded license from your system, click Update.
The license reloads and the new license will display for the product. Notice the new count of 660 for the feature we selected to transfer from.
7. Next, take note (copy and paste) of the Validation Key. You will need to take the new Validation Key back to the licensing portal and complete the secure transfer process to receive your Token.
8. Under License Tab, click on the Actions option and select Complete Secure/Rehost/Transfer from the drop down menu.
A pop-up window appears allowing you to complete the Upload Re-host Ticket Process.
9. Identify the Product Type, Product ID (Serial Number), and the new Validation Key just created (recommended to use the copy and paste function). The Sent-To and End User fields are pre-populated, agree to the terms and conditions by clicking the checkbox, then click Submit.
After successful validation, the below message will be displayed:
You will then receive an email to the designated email address(es) with the Token ID.
How To... Transfer All Licenses from a Failed Device to a Replacement Device using the Return Material Authorization (RMA) Function
1. Under the Devices Tab, locate the failed device. Hover and left click your mouse to display the drop down menu. Select the RMA option.
The RMA pop-up window appears.
2. Enter the replacement device information (UDI Product ID and Serial Number), enter the RMA number (provided when the device was reported as failed). Then, click Next.
…continue How To... Transfer All Licenses from a Failed Device to a Replacement Device using the Return Material Authorization (RMA) Function
3. Next, accept the license terms by checking the box. Complete the Send To and End User information, review the summary and click Transfer.
Again, the process bar appears and a success message appears. A new license is made available for download as well as emailed to the designated addresses.
IMPORTANT NOTE:
In case the device is not available in the view table, users can add the device by providing the required device credentials which will be authenticated and added to the view table. Kindly refer the section “ADD DEVICE” for further details.
Offline Device and Unable to Provide the Required Credentials, use the RMA Process
If the device is offline and the user is unable to provide the required credentials, the RMA process can be performed as follows:
1. Under the Devices Tab, click on menu “Actions” and select sub option “RMA”
6. Next, accept the license terms by checking the box. Complete the Send To and End User information, review the summary and click Transfer.
Again, the process bar appears and a success message appears. A new license is made available for download as well as emailed to the designated addresses
1. To view your Transaction History, select the Transaction History tab under the Manage Section.
2. Select the desired Transaction Id.
A Transaction Info pop-up window appears. This provides you further details regarding the selected transaction based on the 3 categories: Detailed Transaction Information, Org Information, and Transaction History.