Library of leadership

Dear VP TMs,

Welcome to the world of Leadership.

This booklet has the aim to provide you enable your creativity and give you glimpse of the leadership experience that you can create for your members.

Manual for using the Library of Leadership:

1) These are proposed positions that you can create in your LC. You dont have to apply all of the at the same time or structure.

2) The number of the positions you are going to create depends on your HR Capacity and also your LC Goal and ambition

3) The right structure can drive your performance significantly4) The KPIs and Responsibilities can be upgraded, increased or

decreased in the way they are5) These are only the core parts of the JD! You should add roles, KPIs,

competencies and skills required, timelien and future steps for each individual different position

6) Dont be afraid to be creative and take risks. This is the only way to privide more students with enriching leadership experience

7) Enabling more members reaching for leadership roles is the first step to providing them opportunitiy to experience Full AIESEC experience later on (X+L)

8) We are not going to compromize with the quality of the experience!

Enjoy the Leadership Path!

For any questions:

[email protected]

ICX Department (I)

*No. Of TL positions may vary from LC to LC depending on the LC Focus

1. Role

The role of the TL is to coordinate, delegate and track taks and actities among the team members towards achievement of the individual and team goals. He/she has to adapt and implement strategies towards achieving the needed impact. Last but not least taking care of the personal development of the team members and create frutiful and thriving team atmosphere and bond. He/she needs to incresing number of opportunities for local companies to get perspective and knowhow from abroad by getting exchange participat.

2. Responsibilitiesa. MT/TT/ET TL

Team planning with the VP ICXAnalyze the external and internal supply and demandAnalyze and segment the external company marketExecute negotiation and sales meetings for attracting new TN TakersEnsure follow-up of the meetingsAllocate company contacts and prospects among the team membersRaising and matching new TN takersManaging the teamDeliver the necessary ICX trainings to educate and ensure better performance of the team

b. Quality TL

Supervise the quality of the internshipEnsures all clauses from the TN Form are deliveredCollects feedback from the Trainees communicate it with the TN responsibleQuality control of the processesEnsure the development of needed materials to ensure smooth XP of EPsEnsure the development of needed surveysTrack and observe the conditions and logistics concerning the EP XP

c. Delivery

Ensure the whole delivery processEnsure smooth VISA procedure for the TN companyEnsure expectation setting and presentation between EP and TN companyResponsible for resolving any issues that occurServicing the needs of the companyRe-raising and scaling up the partnership with the company

d. Reception

Communicate details with the EP about the logisticsEnsure expectation and goal setting done with the EPWelcome the EP on the airport and organize the accommodationEnsure all legal and administrative registrations of the EPOrganize local or regional Reception weekendOrganize cultural activities for the EPs to get to know the Chinese Culture (cooperate with Study Tour OCP if there is)Organize LC events and involve the EPs in themDevelop quality frameworkTrack and evaluate the EP experience based on the quality feedback

e. Study Tour OCP

KPI GoalDesign the tour mapEnsure proper logistic arrangementsProvide guidance and cultural information during the tourEnsure and raise transportation for the study TourArrange the logistics with other LCs (if needed)

3. KPIs* (depend on the position)

KPIs GoalNo. Of TN RaisedNo. Of TN re-raisedNo. Of meetingsNo. Of Phone calls% of satisfaction of EPs% Quality reached% satisfaction of the TN TakerNo. Of Reception Activities organized% Satisfaction of the team members% team goals Achieved

ICX Department (II)

Structure based on ICX process:

Structure based on Market:

*No. Of TL positions may vary from LC to LC depending on the LC Focus

* In structure based on process, account manager can be seperated into a group of account managers under delivery team

*In structure based on Market, MT/TT teams can target different segmented market; ET TL can be cancelled or Delivery manager can be resonsible for ET matching.

4. Role

The role of the TL is to coordinate, delegate and track taks and actities among the team members towards achievement of the individual and team goals. He/she has to adapt and implement strategies towards achieving the needed impact. Last but not least taking care of the personal development of the team members and create frutiful and thriving team atmosphere and bond. He/she needs to incresing number of opportunities for local companies to get perspective and knowhow from abroad by getting exchange participat.

5. Responsibilitiesa. MT/TT/ET TL

Team planning with the VP ICXAnalayze the external and internal supply and demandAnalyze and segment the external company marketExecute negotioation and sales meetings for attracting new TN TakersEnsure folllow-up of the meetingsAllocate company contacts and prospects among the team membersRaising and matching new TN takersManaging the teamDeliver the necessary ICX trainings to educate and ensure better performance of the team

b. BD TL

Team planning with the VP ICXAnalayze the external and internal supply and demandAnalyze and segment the external company marketDiversify effective sales channel and manage different resources to ensure sales result Execute negotioation and sales meetings for creating new TN opportunitiesEnsure folllow-up of the meetingsAllocate company contacts and prospects among the team members

c. Delivery TL

Team planning with the VP ICXEnsure the whole delivery processAnalyze EP supply based on timeline, duration, major, language, etAttend signning contract meeting with BD teamManage different approaches to promote TN takersSelect and recommend candidates to companyArrange interview for EP and TNAssist in realization preparationEnsure smooth VISA procedure for the TN companyEnsure expectation setting and presentation between EP and TN companyBuild up LC to LC partnership to ensure specific EP supplyConduct evaluation for TN and reraise the demandResponsible for resolving any issues that occur

d. Reception

Communicate details with the EP about the logisticsEnsure expectation and goal setting done with the EPWelcome the EP on the airport and organize the accommodationEnsure all legal and administrative registrations of the EPOrganize local or regional Reception weekendOrganize cultural activites for the EPs to get to know the chinese Culture (cooperate with Study Tour OCP if there is)Organize LC events and involve the EPs in themDevelop quality frameworkTrack and evaluate the EP experience based on the quality feedback

e. Account manager

Take charge of the overall account managementTrack and support in big account management including match, realization and reraiseKeep frequent communication with company responsibleCluster and adopt strategies to manage different customer clusterIndentify client demand and partnership bottleneck, develop diversified products and strategies to further develop the partnershipAnalyze the stakeholder management with the support of CRM systemResponsible for resolving any issues that occur

6. KPIs* (depend on the position)

KPIsNo. of TN RaisedNo. of TN re-raised

No. oflead(sales) meetingsSales efficiency(Rate of No.TN visited: No. TN approached ; Rate of No.TN signed: No. TN visited)Match rateRealization rateDelivery time% of satisfaction of EPs% satisfaction of the TN Taker% Satisfaction of the team membersMember retention rate% team goals Achieved

OGX Department

1. Role

The role of the TL is to coordinate, delegate and track taks and actities among the team members towards achievement of the individual and team goals. He/she has to adapt and implement strategies towards achieving the needed impact. Last but not least taking care of the personal development of the team members and create frutiful and thriving team atmosphere and bond. She/he needs to ensure increasing number of opportunities for chinese students to have international experience without compromising on quality and establish long-term partnership with LCs abroad. Last but not least provide suitable internships to the leaders so they can live dual experience.

< Each specific team leader has differnet role based on the area of work>

2. Responsibilities

OGX DT/ET Department

a. India TL

Create and execute promotion on the campus for specific recruitmentPlan and execute selection among the candidates for IndiaCommunicating with the LCs in India and ensure the proper matching processEstablish strong LC partnership with Indian LCsManage the raised and EPs and ensure qualitative EP flowEnsure matching and realization of the EPsProvide segmented list of TNs appropriate for the EPsCommunicate with EPs before the exchange

b. SEA TL

Create and execute promotion on the campus for specific recruitmentPlan and execute selection among the candidates for SEA countriesCommunicating with the LCs in SEA and ensure the proper matching processEstablish strong LC partnership with SEA LCsManage the raised and EPs and ensure qualitative EP flowEnsure matching and realization of the EPsProvide segmented list of TNs appropriate for the EPsCommunicate with EPs before the exchange

a. CEE TL

Create and execute promotion on the campus for specific recruitmentPlan and execute selection among the candidates for CEE countriesCommunicating with the LCs in CEE and ensure the proper matching processEstablish strong LC partnership with CEE LCsManage the raised and EPs and ensure qualitative EP flowEnsure matching and realization of the EPsProvide segmented list of TNs appropriate for the EPsTrack the progress of the matching and design specific campaigns to boom the matching if neededCommunicate with EPs before the exchange

i. Poland/Russia/Ukraine/Turkey TL

Create and execute promotion on the campus for specific recruitmentPlan and execute selection among the candidates for Poland/Russia/Ukraine/TurkeyCommunicating with the LCs in Poland/Russia/Ukraine/Turkey and ensure the proper matching processEstablish strong LC partnership with Poland/Russia/Ukraine/TurkeyLCsManage the raised and EPs and ensure qualitative EP flowEnsure matching and realization of the EPsProvide segmented list of TNs appropriate for the EPsCommunicate with EPs before the exchange

b. Afrika TL

Create and execute promotion on the campus for specific recruitmentPlan and execute selection among the candidates for Africa countriesCommunicating with the LCs in Africa and ensure the proper matching processEstablish strong LC partnership with AfricaLCsManage the raised and EPs and ensure qualitative EP flowEnsure matching and realization of the EPsProvide segmented list of TNs appropriate for the EPsCommunicate with EPs before the exchangeTrack the progress of the matching and design specific campaigns to boom the matching if needed

c. MENA TL

Create and execute promotion on the campus for specific recruitmentPlan and execute selection among the candidates for MENA countriesCommunicating with the LCs in MENA and ensure the proper matching processEstablish strong LC partnership with MENA LCsManage the raised and EPs and ensure qualitative EP flowEnsure matching and realization of the EPsProvide segmented list of TNs appropriate for the EPsTrack the progress of the matching and design specific campaigns to boom the matching if neededCommunicate with EPs before the exchange

OGX MT/TT Department

a. CEE TL

Create and execute promotion on the campus for specific recruitmentPlan and execute selection among the candidates for CEE countriesCommunicating with the LCs in CEE and ensure the proper matching processEstablish strong LC partnership with CEE LCsManage the raised and EPs and ensure qualitative EP flowEnsure matching and realization of the EPsProvide segmented list of TNs appropriate for the EPsTrack the progress of the matching and design specific campaigns to boom the matching if neededCommunicate with EPs before the exchange

b. WENA TL

Create and execute promotion on the campus for specific recruitmentPlan and execute selection among the candidates for WENA countriesCommunicating with the LCs in WENA and ensure the proper matching processEstablish strong LC partnership with WENA LCsManage the raised and EPs and ensure qualitative EP flowEnsure matching and realization of the EPsProvide segmented list of TNs appropriate for the EPsTrack the progress of the matching and design specific campaigns to boom the matching if neededCommunicate with EPs before the exchange

c. AP TL

Create and execute promotion on the campus for specific recruitmentPlan and execute selection among the candidates for AP countriesCommunicating with the LCs in AP and ensure the proper matching processEstablish strong LC partnership with AP LCsManage the raised and EPs and ensure qualitative EP flowEnsure matching and realization of the EPsProvide segmented list of TNs appropriate for the EPsTrack the progress of the matching and design specific campaigns to boom the matching if neededCommunicate with EPs before the exchange

d/e/f. Sector TL (possible options: marketing, finance,accountign, HR)

Create and execute promotion on the campus for specific recruitmentPlan and execute selection among the candidates for these fieldsCommunicating with the LCswho have these TN profiles and ensure proper matching processManage the raised EPs with this specific profile and ensure qualitative EP flowEnsure matching and realization of the EPsProvide segmented list of TNs appropriate for the EPsTrack the progress of the matching and design specific campaigns to boom the matching if neededCommunicate with EPs before the exchange

Common teams for both areas

a. (Re)-Integration* TL (you can have multiple teams based on the No. Of returnees)

Ensure communication wit the students during and after their internshipKeep the EPs updated about the current work and situation of the LC during their XArrange and organize re-integration weekend/camp Design and collect feedback form the returnees about their XPKeep updates about the LC activities and ensure EP presenceInvolve the EPs in the LC activities before the exchangeCommunicate with the X+L team for better synergyDesign Reintegration framework and deliver itKeep goal-setting for the returnees to support X+L

b. Learning and Services for ST members TL

Ensure the education of the EPs about matching processDesign and deliver XPS on local level for better educationSupport the EPs for getting the proper VISA type Design and conduct expectation and goal setting for the internshipEducate CEEDers who are going abroad about their JD and responsibilitiesDeliver trainings on certain issues that might useful for the EPRespond to any of the EP issues and ensure they are solved

c. L+X TL

Plan and design campaigns for providing leaders with exchange XPExecute selection for leaders who would like to go on exchange based on the end dates of the Leadership rolesEducate leaders about the matching processCommunicate with the raised leaders all the logistical informationKeep tracking on their matchingMake sure they are properly assigned in myAIESEC.netCollect evaluation about their X XP after they come backDeliver expectation and goal setting with the leaders for their X XPCollect GCP stories from leaders in order to promote L+X among other leaders and alumniCreate ST Leadership Roles for the ST members before they leave on exchangeCooperate with the X+L Team

3. KPIs

KPIsNo. of EPs raisedNo. ofEPe matchedNo. of EPs realizedNo. of EPs reintegrated in the LCNo of L+X% of EPs satisfied% of Cooperation realized% of GrowthNo. of reintegration activities conducted

TM Department

1. Role

The role of the TL is to coordinate, delegate and track taks and actities among the team members towards achievement of the individual and team goals. He/she has to adapt and implement strategies towards achieving the needed impact. Last but not least taking care of the personal development of the team members and create frutiful and thriving team atmosphere and bond. She/he needs to ensure increasing number of opportunities for chinese students to have international experience without compromising on quality and establish long-term partnership with LCs abroad. Last but not least provide suitable internships to the leaders so they can live dual experience.

2. Responsibilitiesa. X+L TL

Created new leadership role in the LC with concrete JDsEnsure the positions were communicated with the ST and LT members who are on exchangeCooperate with the Re-integration team to provide LR roles to the ST and LT members with X experienceSelect ST or LT members-returnees for the LR positionsTrack and evaluate the personal development of the X+L Keep a feedback session the X+L leaders and implement the improvement pointsImplement and promote L during X program on Local levelSelect and educate the ST and LT members about the programTrack and evaluate the programCooperate with L+X teamCollect GCPs and Stories of people living X+L

b. CI OCP TL

Created new leadership role in the LC with concrete JDsEnsure the positions were communicated with the ST and LT members who are on exchangeCooperate with the Re-integration team to provide LR roles to the ST and LT members with X experienceSelect ST or LT members-returnees for the LR positionsTrack and evaluate the personal development of the X+L Keep a feedback session the X+L leaders and implement the improvement pointsImplement and promote L during X program on Local levelSelect and educate the ST and LT members about the programTrack and evaluate the program

c. Training and Education TL

Educate the assessors for the recruitmentsSupport and deliver the LIC and XPSDesign and Deliver Local Education cycleDesign and Deliver local trainings based on the needsCooperate and communicate with the NTTSupport the delivery of the delivery of LC meetingsDesign team buildings for the departments that need itEvaluate the training and education program on local level

d. Personal Development TL

e. Mentoring TL

Deliver education on the LC members about GCM and CAT and usage Design educational and promotional materials about GCM and CATDesign Personal Goal-setting framework for LC needEducate the members about Goal-setting, connection between Goal-Setting and GCMCompile the results from CAT from myAIESEC.net/Statistics/Talent Management and give the input to the Training and Education TeamFind and build database of Self-Development tests (Belbin, IBTM)Communicate and Advice members about possible development in AIESECFind Learning opportunities (CEEDs Conferences for members)

f. Leadership Development

3. KPIs

Project Department

*You may add OC VPs under the OCP if the project scale is quite significant

1. Role

Create and compile database with Possible Buddy Srs and Alumni and their Contacts in the LCDevelop and execute Selection framework for Buddies Srs and AlumniMatch the Buddy Jrs with suitable Buddy Srs, as well as Leaders with suitable MentorsEducate the Buddies and the Mentors about the goals, responsibilities and timelineTrack the Peer-to-Peer relationship between the different profile of peopleEvaluate the Buddy and Mentorship programsProvide education to the members about the Buddy and the Mentorship program and benefits from itCompile the feedback and improve the framework and process

Deliver Middle-management transition with the support of Training and Education teamTrack the development of our leadersCollect feedback from the leaders and implement it for the future positionsEnsure all the Leaders are leading at least 3 people for at least 2 monthsInvite Guest speakers on Leadership topicsCreate Library of Leadership videos and booksHold learning circles on Society-Important issues and connection with leadershipCreate an online space for leaders to connectCollect GCPs and stories for successful leaders (in and after AIESEC)

No of X+L realizedNo of new Leadership roles providedNo. of Members living Leadership experienceNo. of trainings delivered on Local level% increasing of the average Competency% of satisfaction from the Mentoring programNo. of Buddies and Mentors in the databaseNo. of Members educated about GCM and CAT% of members with Personal Goal SettingNo. of Members using CATNo. of Members recruitedNo. of Members applied

The role of the TL is to coordinate, delegate and track taks and actities among the team members towards achievement of the individual and team goals. He/she has to adapt and implement strategies towards achieving the needed impact. Last but not least taking care of the personal development of the team members and create frutiful and thriving team atmosphere and bond. She/he will have the greate opportunitiy to deliver impact in the society by delivering project on relevant topic, provide members with issue-based experience and give the opportunities to students from abroad to experience the chinese culture and atmosphere.

2. Responsibilitiesa. OCP

b. Reception

i. Communicate details with the EP about the logisticsii. Ensure expectation and goal setting done with the EPiii. Welcome the EP on the airport and organize the accommodationiv. Ensure all legal and administrative registrations of the EPv. Organize local or regional Reception weekendvi. Organize cultural activities for the EPs to get to know the Chinese Culture (cooperate

with Study Tour OCP if there is)vii. Organize LC events and involve the EPs in themviii. Develop quality frameworkix. Track and evaluate the EP experience based on the quality feedback

3. KPIs

ER Department

Develop the project plan with the VP projectsCommunicate and report to the VP Projects about the progressEducate the team members or the LC members about the Issue of the projectCreate and deliver promotion campaign and “noise” around the topic of the projectSegment and contact appropriate stakeholders for the projectCommunicate with the TN takers during the project execution to ensure smooth deliveryTrack and observe the delivery of the project content from the EPsMeasure the satisfaction of the stakeholders participating in the projectEvaluate the impact of the project in the societyRe-raise the TN takers for future editions of the project

% of satisfied stakeholders% of goals AchievedNo. of Issue-based events organizedNo. of TN Takers (re)raised

1. Role

The role of the TL is to coordinate, delegate and track taks and actities among the team members towards achievement of the individual and team goals. He/she has to adapt and implement strategies towards achieving the needed impact. Last but not least taking care of the personal development of the team members and create frutiful and thriving team atmosphere and bond. She/he will be they connection between the AIESEC and the corporate world by increasing the positioning and support for various areas.

2. Responsibilities

a. Alumni TL

Building and updating Alumni Database with contacts, previous @ XP, current job positionInvolve alumni in LC activitiesInvite alumni for training and other educational activitiesWork closely with Mentoring teamOrganize Alumni gatherings and regular meetingsSend Newsletter with LC updates to the AlumniCollect valuable contacts and accounts for TN/Financial raising

b. Business development TL

Conduct market segmentation in different sectorsEstablish contacts with companies on different networking eventsMake phone calls and meetings with new prospectsRaise sponsorship for major LC EventsDesign products and package them (if needed)Create LC Networking events

c. Pertnership Management TL

Update and maintain the partnership databaseKeep the CRM updatedServicing and delivery of the big and old partnershipScale up the old partnerships and try to improve themOrganize networking events for the alumniDevelop new products for the old partnersGenerate new partnerships from accounts already in the CRMCollect and implement feedback from the partnersRe-raise partnerships

d. Learning Partners TL

Conduct market segmentation for learning companies and organizationsPackage all the learning activities and conferences as selling productMake phone calls and meetings with new prospectsRaise sponsorship for major LC EventsWork closely with Training and Education teamCollect and implement feedback from the partnersOrganize additional educational activities If needed.

3. KPIs

No. of New Financial / Learning partners raisedNo. of Partners re-raisedNo. of Alumni involved in LC activitiesAmount of Money RaisedNo. of Alumni with full contacts in the Database

Communication department

1. Role

The role of the TL is to coordinate, delegate and track taks and actities among the team members towards achievement of the individual and team goals. He/she has to adapt and implement strategies towards achieving the needed impact. Last but not least taking care of the personal development of the team members and create frutiful and thriving team atmosphere and bond. She/he will be in charge of the knowldege management gathering and library, as well as any graphic support needed during recruitments or online promotion and website development.

2. Responsibilitiesa. KM TL

Design standardized outlook of the WIKIs/News/Classifieds in myAIESEC.netGather and compile all the documents from all the departmentsStructure a Library in myAIESEC.net with all the KM from the LC

Ensure regular update of all the KMEnsure all the Information on myAIESEC.net is linked and accessible

b. IT TL

Updating and modify local website regularlyEnsure attractive and use-friendly design of the websiteDesign recruitment materials for all the recruitments in the LC according to the branding policiesSupport the CI team during the recruitment promotionEducate members about the usage of myAIESEC.net

c. Comm TL

Develop and implement Clear communication relations strategy and No of publications in the local mediaNo of publications in the online mediaNo of communication partners during AIESEC EventsEnsure proper design and branding of the all materials of the LCManage all the online spaces of the LC

3. KPIs

Updated web-site% of all LC materials branded appropriatelyNo. of aligned WIKIs/News/ClassifiedsKM library created% of members using myAIESEC.net properly

Financial Department

1. Role

The role of the TL is to coordinate, delegate and track taks and actities among the team members towards achievement of the individual and team goals. He/she has to adapt and implement strategies towards achieving the needed impact. Last but not least taking care of the personal development of the team members and create frutiful and thriving team atmosphere and bond. She/he is responsible to audit, track and manage the financial flow and the finacial decisions making of each department, implement financial strategies, as well as financial sustainability.

2. Responsibilities

a. ICX TL

Communicate with ICX TN Manager in order to implement the national ICX standardized process.

Compile and update the realized MT/TT/ET TN and Trainee Database. Accounts Receivable database complied and A/R management Deliver regular finance training in ICX to improve members’ finance awareness. Responsible for the monthly reimbursement of ICX members Make monthly Finance Newsletter about ICX.

b. OGX TL

Make Budget and Audit for all the events of OGX. Collect and store all the source documents.

Communicate with OGX EP Manager in order to implement the national OGX standardized process.

Compile Exchange Participates Database for OGX. Compile Returnee database, including returnee internship report, internship pictures

and survey. Collect EP refund application package in the end of each month. Deliver regular finance training in OGX to improve members’ finance awareness. Responsible for the monthly reimbursement of OGX members. Make monthly Finance Newsletter of OGX.

c. PJ TL

Make semi-annual budget and report for each LC Project. Simple bookkeeping for LC projects and settle the respective account according to

the project needs. Compile and update the realized DT TN and Trainee Database. Make budget and audit for all the Project events. Collect and store all the source

documents. Deliver regular finance training in Project to improve members’ finance awareness. Responsible for monthly reimbursement of Project members. Make monthly Finance Newsletter of Project.

d. Supporting Area TL

Make budget and audit for all the events. Collect and store all the source documents. Deliver regular finance training in to improve members’ finance awareness. Responsible for monthly reimbursement of Project members.

3. KPIs

No. and frequency of Finance training delivered MT/TT/ET TN and Trainee Database compiled Accounts Receivable database compliedAccounts Receivable Turnover Reimbursement application compiled Source documents collected No. of Finance newsletter No. and frequency of Finance training delivered

MT/TT/ET TN and Trainee Database compiled Accounts Receivable database complied No. of budget and audit complied EP and Returnee Database compiled EP Refund application package collected No. of budget and audit complied DT TN and Trainee Database compiled

OCP of Event / Confernece

*The structure depends on the size of the LC and the event – if its big and important enough, if you have enough HR, you can have OC VPs, if not – you should have OCs

1. Role

The role of the TL is to coordinate, delegate and track taks and actities among the team members towards achievement of the individual and team goals. He/she has to adapt and implement strategies towards achieving the needed impact. Last but not least taking care of the personal development of the team members and create frutiful and thriving team atmosphere and bond. She/he is responsible for the smooth delivery of the event, satisfied stakeholders, financial sustainability and overall event management and coordination.

2. Responsibilities

Management of the OC teamEnsure appropriate and up-to the standards transportation and venueManage the logistics before during and after the conferenceEnsure the financial sustainability and accountability of the conferenceEnsure raising of Partners – in-kind, financial or learning onesDelegates servicingEnsure regular communication with the Delegates and the EBFinancial management of the cash flow

3. Responsibilities

% of satisfied delegates

No. of Partners raisedAmount of incomes100% coverage of the budgetUp-to standards logistical requirements