Libraries at the Forefront of Digital Citizenship in America · Digital Citizenship in America ... Computational world 4. New media ecology 5. Super-structured organizations 6. Globally

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Karen Archer Perry Clarion Collaborative @KarenAPerry www.ClarionCollaborative.com

Libraries at the Forefront of

Digital Citizenship in

America

• Maximize the availability of relevant and credible information to all Americans and their communities;

• Strengthen the capacity of individuals to engage with information; and

• Promote individual engagement with information and the public life of the community.

The Commission urges that the nation and its local communities pursue three ambitious objectives:

Libraries have strong foundations

1. Trusted Civic Institutions

2. Knowledge Discernment

3. Technology Connectors

4. Analysis & Expression

Libraries at the Forefront of Digital Citizenship

Libraries are Trusted Civic Institutions

Libraries are appreciated

• 91% say libraries are important to their communities

• 76% say libraries are important to them and their families

Reference: Library Services in the Digital Age, Kathryn Zickuhr, Lee Rainie and Kristen Purcell, January 22, 2013, Pew Research Internet & American Life Project, http://libraries.pewinternet.org/2013/01/22/library-services/

Libraries stack up well

• Gallup poll asks about personal confidence in specific American Institutions (Gallup does not include libraries)

• Pew poll asks about importance of libraries

Reference: Pew Internet and Gallup June 1-4, 2013 Confidence Poll, http://www.gallup.com/poll/1597/confidence-institutions.aspx

Almost half of America comes through your doors • 46% of Americans visited a

library or a bookmobile in-person last year.

• 22% used library websites in the past year.

• 27% of Americans used library computers, Internet or Wi-Fi connections

Reference: Libraries at the Crossroads, John Horrigan, September 15, 2015, Pew Research Internet & American Life Project, http://www.pewinternet.org/2015/09/15/libraries-at-the-crossroads/ Photo credit: Lockport Public Library, http://www.lockportlibrary.org/

Many of them wearing shirts proclaiming their love!

Photo credit: Lisa Fernow

People like librarians • 98% of “ever” library visitors say interactions “very

positive” • 81% of library visitors say librarians are “very helpful” • 50% of “last year” visitors got help from a librarian

Reference: Library Services in the Digital Age, Kathryn Zickuhr, Lee Rainie and Kristen Purcell, January 22, 2013, Pew Research Internet & American Life Project, http://libraries.pewinternet.org/2013/01/22/library-services/ Photo credit: Carnegie Library of Pittsburgh and Carnegie Library of Pittsburgh Flickr

People appreciate core library services 80% of Americans say borrowing books is “very important”

80% say reference librarians are “very important”

77% say free access to computers and the internet is "very important"”

Reference: Library Services in the Digital Age, Kathryn Zickuhr, Lee Rainie and Kristen Purcell, January 22, 2013, Pew Research Internet & American Life Project, http://libraries.pewinternet.org/2013/01/22/library-services/ Photo credit: Carnegie Library of Pittsburgh

“The public library is first and foremost a place…that promotes development in society. It is the family room of a community.” - Akhtar Badshah

Libraries Hold Keys to Knowledge & Information

Librarians are THE champions of the first amendment

• Intellectual Freedom

• Free speech

• Privacy

• Equal access

• Open Internet

• Copyright

Photo credit: American Library Association President Roberta Stevens

People love to read!

• 87% adults 16+ read a book last year

• 37% adults read an e-book last year

• 6% borrowed at e-book from the library

Reference: Libraries at the Crossroads, John Horrigan, September 15, 2015, Pew Research Internet & American Life Project, http://www.pewinternet.org/2015/09/15/libraries-at-the-crossroads/ Photo credit: Carnegie Library of Pittsburgh

Readers Read – More with e-Content

15 = Average # of books read last year

24 = Average for those with e-readers

30% e-content consumers say they read more

41% tablets consumers say they read more

Reference: Library Services in the Digital Age, Kathryn Zickuhr, Lee Rainie and Kristen Purcell, January 22, 2013, Pew Research Internet & American Life Project, http://libraries.pewinternet.org/2013/01/22/library-services/ Photo credit: LucReid http://www.lucreid.com/?p=2621

16%

17%

26%

40%

46%

Borrow a music CD

Borrow an audio book

Use computer or internet

Borrow a DVD

Use a research database

Among those who visited a library in-person in the past year, the % who did the following activities

Libraries are community hubs for Information and media access

Reference: Reference: Library Services in the Digital Age, Kathryn Zickuhr, Lee Rainie and Kristen Purcell, January 22, 2013, Pew Research Internet & American Life Project, http://libraries.pewinternet.org/2013/01/22/library-services/ Data is for library visitors ages 16+.

Hubs for digital content & services

• 65% of American’s say that libraries contribute to helping people decide what information they can trust.

Reference: Libraries at the Crossroads, John Horrigan, September 15, 2015, Pew Research Internet & American Life Project, http://www.pewinternet.org/2015/09/15/libraries-at-the-crossroads/

Information and Communications Technology ICT

Networked Big Data Open

Innovation Adaptive Analytics

Places greater reliance on intellectual and technological capabilities than on manual labor or natural resources.

Libraries are places where information has meaning

• Knowledge is doubling every 12 months, maybe faster.

• People need help navigating to meaning

Reference: "Knowledge Doubling Every 12 Months, Soon to be Every 12 Hours," Industry Tap, David Russell Schilling, April 19th, 2013, http://www.industrytap.com/knowledge-doubling-every-12-months-soon-to-be-every-12-hours/3950

Libraries are Community Technology Hubs

Access: Public Access Computers

34.6

22.6

17.3

8.6

17.9

0

5

10

15

20

25

30

35

40

Number of PACs

City Suburban Town Rural Overall

Reference: University of Maryland and the American Library Association, Digital Inclusion Survey, 2014 data, 2015 report, http://digitalinclusion.umd.edu/.

Access > More than PCs

77.9%

39.4%

62.5%

41.6%

20.7% 25.5%

44.8%

23.8%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

Reference: University of Maryland and the American Library Association, Digital Inclusion Survey, 2014 data, 2015 report, http://digitalinclusion.umd.edu/.

Library broadband speeds are increasing

Reference: University of Maryland and the American Library Association, Digital Inclusion Survey, 2014 data, 2015 report, http://digitalinclusion.umd.edu/.

0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

70.00%

1.5 Mbps or less 1.6 -10 Mbps > 10 Mbps

2011 2013 2014

Access: Digital Catalogues Growing

90.3%

53.1% 50.8%

62.3% 56.0%

76.8%

46.5% 42.7%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%

Top IT issues for 2015

1. Hiring, retaining, training qualified staff.

2. Optimizing the use of technology in teaching and learning.

3. Developing sustainable IT funding models

4. Improving student outcomes.

5. Demonstrating the business value and organizational alignment.

Reference, Grajeck, S. January 12,2015, “Top 10 It Issues, 2015: Inflection Point. ”Retrieved from EDUCAUSE: http://www.educause.edu/ero/article/top-10-it-issues-2015-inflection-point.

Educause Top 10 IT issues -2015

6. Increasing capacity for managing change.

7. Providing user support in the new normal: mobile, online education, cloud, and BYOD environments.

8. Developing mobile, cloud, and digital security policies that work for most of the institutional community.

9. Developing resilience IT architectures

10. Balancing agility, openness, and security.

Reference, Grajeck, S. January 12,2015, “Top 10 It Issues, 2015: Inflection Point.”Retrieved from EDUCAUSE: http://www.educause.edu/ero/article/top-10-it-issues-2015-inflection-point.

The Cloud is useless without on ramps and off ramps • Community on-ramps for local content • Off-ramps to access and discerning value

Libraries already have an Edge

Practical and aspirational benchmarks organized into three categories that assess:

• Community value

• Engaging the community

• Organizational management

Libraries are hubs for learning, analysis, & creation

Hubs for learning resources

Reference: Digital Inclusion Survey 2011-2012, Information Policy & University of Maryland, http://digitalinclusion.umd.edu/

Public Access Computing

100%

Education & Learning

99.5%

Employment & Workforce

95%

E-Government & Civics

75%

Health & Wellness

57.9%

% of Libraries Offering Programs

Leaders in early literacy & learning

• 76% of parents say libraries are “very important” for children

• 86% of parents with incomes less that $50K say “very important”

Library role in learning & literacy is “definitely” important

• 85% also say that libraries should “definitely” offer free literacy programs to help kids prepare for school.

• 85% of Americans say that libraries should “definitely” coordinate with schools in providing resources for children.

• 78% believe that libraries are effective at promoting literacy and love of reading.

Reference: Libraries at the Crossroads, John Horrigan, September 15, 2015, Pew Research Internet & American Life Project, http://www.pewinternet.org/2015/09/15/libraries-at-the-crossroads/

Hubs for Supporting Digital Skills

• 89.9% of libraries offer training in general Internet use

• 86.9% offer assistance with basic computing

• 84.4% offer support with common productivity software and services

• 79.3% offer point-of-use technology training and support

Reference: University of Maryland and the American Library Association, Digital Inclusion Survey, 2014 data, 2015 report, http://digitalinclusion.umd.edu/.

Digital Skills are a foundation for life

• 1/3 to 1/2 of adults - depending on the country - lack the basic skills necessary for learning and working in modern economies

• Problem-solving in technology-rich environments, literacy, and numeracy

Reference: 2012 OECD Report, report, Better Skills, Better Jobs, Better Lives, http://skills.oecd.org/documents/SkillsHighlightsEnglish.pdf

Future Works Skills 2020

1. Extreme longevity

2. Rise of smart machines & systems

3. Computational world

4. New media ecology

5. Super-structured organizations

6. Globally connected world

Future Work 2020 Six Drivers for Change

1.Sense-making

2.Social intelligence

3.Novel & adaptive

thinking

4.Cross-cultural

competency

5.Computational thinking

Future Work 2020 Ten Skills for the Future Workforce

6. New-media literacy

7. Transdisciplinarity

8. Design mindset

9. Cognitive load

management

10.Virtual collaboration

“Take away my people, but leave my factories, and soon grass will grow on the factory floors. Take away my factories, but leave my people, and soon we will have a new and better factory.”- Andrew Carnegie

Libraries are places where people create new things

Where we research, plan, generate and deliver New Ideas

@KarenAPerry

Photo credit: Lion’s Share Digital lionssharedigital.com

Without libraries, voices will be unheard

Photo credit: Mike Yam & Toronto Disaster Relief Committee, 2010

1. Trusted Civic Institutions

2. Knowledge Discernment

3. Technology Connectors

4. Analysis & Expression

Libraries at the Forefront of Digital Citizenship

Questions?

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Karen Archer Perry Clarion Collaborative @KarenAPerry www.ClarionCollaborative.com

Thank you!

Libraries at the Forefront of

Digital Citizenship in

America