LGH_2010AnnualReport1

“Rising before us is the new Lowell General Hospital, offering the potential to revolutionize our regional healthcare landscape and transform the patient experience for the people we serve.”

What’s InsideMessage from the President and CEO 2

Message from the Medical Staff President 3

Strong Leadership Drives Employee Satisfaction 4-5

Dedicated to Exceeding Expectations 6-7

Achieving Standards of Excellence 8-9

Growing to Meet the Needs of Our Community 10-11

Generosity with a Purpose 12-13

Meeting the Needs of Our Community 14-15

Thank You to Our Donors 16-23

Our Physicians 24-27

Financial Performance 28

Forward-looking Community Leadership 29

Normand E. Deschene, FACHE, President and Chief Executive Officer of Lowell General Hospital

Architect’s rendering of new campus,opening Summer 2012

LGH_Annual2010_0203.indd 2-3 5/6/11 8:14:31 AM

“Rising before us is the new Lowell General Hospital, offering the potential to revolutionize our regional healthcare landscape and transform the patient experience for the people we serve.” Normand E. Deschene, MHA, FACHE, President and Chief Executive Officer of Lowell General Hospital

Architect’s rendering of new campus,opening Summer 2012

LGH_Annual2010_0203.indd 3 5/10/11 8:35:22 AM

A message from Normand E. Deschene, President and CEO of Lowell General HospitalA message from Normand E. Deschene, President and CEO of Lowell General Hospital

Rising on the Lowell General Hospital campus is the framework for the future of healthcare excellence. A tangible commitment to the communities we serve, the Legacy Project construction that encompasses our campus is driven by our vision to be one of the best hospitals in America. The six-story tower represents our focused efforts to create a state-of-the-art hospital for our community. Looking back, 2010 was a year that saw the culmination of many important projects and noteworthy achievements. One exceptional accomplishment this year was our acceptance into the Magnet Recognition Program®. Granted by the American Nurses Credentialing Center, Magnet® designation recognizes healthcare organizations that are committed to nursing excellence, professionalism, and patient-focused care. The application process spanned a two-year period and brought together employees across the hospital, uniting them with a common goal. The result was an application document 2,546 pages in length, weighing more than 38 pounds, which earned Lowell General a place among only eight hospitals in Massachusetts, and six percent of hospitals nationwide, to achieve Magnet status.

Another significant long-term goal of our organization is to be an employer of choice in the Merrimack Valley. We have made incredible strides toward this goal using employee feedback as our guide to increased workplace satisfaction. We reached unprecedented milestones in 2010, when Lowell General Hospital was recognized by the Globe 100 Top Places to Work and the Boston Business Journal’s Best Places to Work. Included in the large company category in both surveys, the Globe 100 ranked Lowell General as the top hospital employer in the Commonwealth and as number four in the large company category overall.

It is evident that the legacy Lowell General Hospital is building goes beyond bricks and mortar to impact the future health and lives of people in our community. By strategically evaluating the needs of our citizens, we have been able to plan and implement successful projects of great magnitude, propelled by our vision to provide the best in healthcare services to our friends, families and neighbors.

Together, with our employees, physicians, volunteers and our generous donors, we stand poised to transform the healthcare landscape of our region, now and for generations to come.

In Good Health,

Normand E. Deschene President and Chief Executive Officer

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The Lowell General Hospital medical staff, with its diverse wealth of expertise and talent, is committed to delivering exceptional healthcare in the Merrimack Valley. While each physician is personally accountable for patient care, our true strength is in our collaboration of knowledge and skills, resulting in the best possible care. Working together, we ensure patients have clear pathways for diagnosis and treatment, leading to higher quality. Our exceptional medical staff of primary care and specialty providers strive to make Lowell General Hospital one of the best community hospitals in the nation.

Over the past year, our medical staff achieved top ratings from our insurance partners such as Blue Cross Blue Shield in measures of quality care and efficiency. Working together, we have elevated care standards, reduced complications, and improved quality of life for our patients. Additionally, the medical staff has been fortunate to work with nursing and patient care teams whose unparalleled professionalism and commitment have earned Magnet® designation.

Just as being a Magnet institution helps to attract the best in nursing talent, our success as a medical community has enabled us to bring new physicians to the area when many hospitals in the state are suffering attrition. In 2010 we welcomed more than 70 new physicians to our team from 18 specialty areas, including 8 primary care physicians. Our strong partnerships with leading institutions such as Floating Hospital for Children at Tufts Medical Center, Brigham and Women’s Hospital, Lahey Clinic and Massachusetts General Hospital all help to bolster the expertise available for our patients.

It is an exciting time to be part of Lowell General Hospital, as we accelerate the progress of medicine through new technology and advances in treatment. The implementation of the next phase of our electronic medical record in April 2011, computerized order management, will enable the medical staff to work more efficiently and collaboratively. And, as the Legacy Project progresses, we look forward to the new physical space it will bring, along with the ability to meet the needs of our community and modern medicine both today and in the future.

I am proud to practice with my colleagues at Lowell General Hospital as we strive to provide excellent healthcare to our community and celebrate our joint achievements.

Respectfully,

Arthur M. Lauretano, MD President, Medical Staff

A message from Arthur M. Lauretano, MD, Medical Staff President of Lowell General HospitalA message from Arthur M. Lauretano, MD, Medical Staff President of Lowell General Hospital

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PEOPLEStrong Leadership Drives Employee Satisfaction

Leading by Example

Lowell General Hospital’s leadership is fi rmly committed to strategic organizational growth, community development, and employee satisfaction and empowerment — all are essential elements that make Lowell General a special place to work. In recognition of his leadership within the healthcare industry, Lowell General Hospital’s President and Chief Executive Offi cer Normand E. Deschene, MHA, FACHE, serves as Chair-Elect of the Massachusetts Hospital Association and will become Chair in June 2011.

In addition, Mr. Deschene is an active member of the American Hospital Association, Hospital Financial Management Association, the American College of Healthcare Executives, and the American College of Healthcare Executives of Massachusetts. He also serves as a member of the Executive Committee of Voluntary Hospitals of America Northeast. Mr. Deschene was appointed by the Governor of Massachusetts to the Goddard Council, advising upon the development of Science, Technology, Engineering and Math curriculum for the Commonwealth, is a member of the Betsy Lehman Center for Patient Safety Expert Panel in Obstetrics, and chairs the Advisory Committee to the University of Massachusetts Lowell’s College of Health and the Environment.

In our community, Mr. Deschene serves as a trustee of the Boys and Girls Club of Greater Lowell, a board member of � e Lowell Plan and an executive committee member of the Merrimack Valley Economic Development Council.

A Lifetime of Learning for Professional Growth

Committed to providing opportunities for professional growth and nurturing an environment that fosters lifetime learning, this year Lowell General began off ering ESOL (English for Speakers of Other Languages) classes on-site for employees wishing to improve their English skills.

For employees seeking college-level education, the hospital also raised the annual Tuition Reimbursement in 2010, and added a new educational partner, Boston University Metropolitan College. To make education less costly and more accessible to employees, Lowell General has long collaborated with several highly regarded educational institutions in the area for Bachelor, Master, and Certifi cate programs, including University of Massachusetts Lowell, Rivier College and Middlesex Community College. Depending on the institution, these educational partnerships off er a variety of advantages including discounts, on-site classes and direct tuition billing, which eliminates the need for employees to incur out of pocket expenses.

First Healthcare Professional in Massachusetts Named Certified Emergency Manager

Susan Connolly, RN, Occupational Health Manager, Emergency Preparedness Coordinator at Lowell General Hospital, recently received certifi cation as a Massachusetts Certifi ed Emergency Manager. Mrs. Connolly is the fi rst healthcare professional in the region to receive this certifi cation, awarded by the Massachusetts Association of Emergency Management Professionals in conjunction with the Massachusetts Emergency Management Agency.

Mrs. Connolly joins emergency management partners in the public, private, and volunteer sectors (such as fi re, police, and other local and state emergency responders) who dedicate their time and eff orts to the fi eld of emergency management.

“� is achievement is the result of Susan’s dedication to emergency management eff orts, not only at Lowell General, but in the community, region, and state,” says Mark Boldrighini, Deputy Director of Emergency Management for the City of Lowell.

At Lowell General, we believe that excellence begins with our employees. At no time was this more evident than in 2010, when Lowell General Hospital was recognized as one of the best employers in Massachusetts by both the Boston Globe and the Boston Business Journal.

Recognition among the Globe 100 Top Places to Work, for the second year in a row, was particularly rewarding. Rated fourth among 25 large employers in the state, Lowell General Hospital was the most highly placed hospital in the annual review.

Lowell General Hospital was ranked among the Boston Business Journal’s Best Places to Work in Massachusetts. As the fastest growing hospital in the Commonwealth, and one of the largest private employers in the region, Lowell General was included among the 20 best large companies in the state. � is achievement was based upon our health and education benefi ts, and a third-party survey of all employees regarding job satisfaction, teamwork, management quality, work environment and opportunities for growth, among other criteria.

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Norm Deschene with the “Dream Beam” which was signed by Lowell General staff during 2011 Town Meetings and was placed in the “heart” of the new Legacy building.

“These accomplishments are especially meaningful to our organization because they are employee-driven. Survey-based achievements provide an important barometer to measure the success of strategic hospital initiatives, employee programs and benefits, and offer essential insights to leadership moving forward.” Peter J. Zarrilla, MS, MEd, Vice President and Chief Human Resources Offi cer


PEOPLEStrong Leadership Drives Employee Satisfaction

Leading by Example

Lowell General Hospital’s leadership is fi rmly committed to strategic organizational growth, community development, and employee satisfaction and empowerment — all are essential elements that make Lowell General a special place to work. In recognition of his leadership within the healthcare industry, Lowell General Hospital’s President and Chief Executive Offi cer Normand E. Deschene, MHA, FACHE, serves as Chair-Elect of the Massachusetts Hospital Association and will become Chair in June 2011.

In addition, Mr. Deschene is an active member of the American Hospital Association, Hospital Financial Management Association, the American College of Healthcare Executives, and the American College of Healthcare Executives of Massachusetts. He also serves as a member of the Executive Committee of Voluntary Hospitals of America Northeast. Mr. Deschene was appointed by the Governor of Massachusetts to the Goddard Council, advising upon the development of Science, Technology, Engineering and Math curriculum for the Commonwealth, is a member of the Betsy Lehman Center for Patient Safety Expert Panel in Obstetrics, and chairs the Advisory Committee to the University of Massachusetts Lowell’s College of Health and the Environment.

In our community, Mr. Deschene serves as a trustee of the Boys and Girls Club of Greater Lowell, a board member of � e Lowell Plan and an executive committee member of the Merrimack Valley Economic Development Council.

A Lifetime of Learning for Professional Growth

Committed to providing opportunities for professional growth and nurturing an environment that fosters lifetime learning, this year Lowell General began off ering ESOL (English for Speakers of Other Languages) classes on-site for employees wishing to improve their English skills.

For employees seeking college-level education, the hospital also raised the annual Tuition Reimbursement in 2010, and added a new educational partner, Boston University Metropolitan College. To make education less costly and more accessible to employees, Lowell General has long collaborated with several highly regarded educational institutions in the area for Bachelor, Master, and Certifi cate programs, including University of Massachusetts Lowell, Rivier College and Middlesex Community College. Depending on the institution, these educational partnerships off er a variety of advantages including discounts, on-site classes and direct tuition billing, which eliminates the need for employees to incur out of pocket expenses.

First Healthcare Professional in Massachusetts Named Certified Emergency Manager

Susan Connolly, RN, Occupational Health Manager, Emergency Preparedness Coordinator at Lowell General Hospital, recently received certifi cation as a Massachusetts Certifi ed Emergency Manager. Mrs. Connolly is the fi rst healthcare professional in the region to receive this certifi cation, awarded by the Massachusetts Association of Emergency Management Professionals in conjunction with the Massachusetts Emergency Management Agency.

Mrs. Connolly joins emergency management partners in the public, private, and volunteer sectors (such as fi re, police, and other local and state emergency responders) who dedicate their time and eff orts to the fi eld of emergency management.

“� is achievement is the result of Susan’s dedication to emergency management eff orts, not only at Lowell General, but in the community, region, and state,” says Mark Boldrighini, Deputy Director of Emergency Management for the City of Lowell.

At Lowell General, we believe that excellence begins with our employees. At no time was this more evident than in 2010, when Lowell General Hospital was recognized as one of the best employers in Massachusetts by both the Boston Globe and the Boston Business Journal.

Recognition among the Globe 100 Top Places to Work, for the second year in a row, was particularly rewarding. Rated fourth among 25 large employers in the state, Lowell General Hospital was the most highly placed hospital in the annual review.

Lowell General Hospital was ranked among the Boston Business Journal’s Best Places to Work in Massachusetts. As the fastest growing hospital in the Commonwealth, and one of the largest private employers in the region, Lowell General was included among the 20 best large companies in the state. � is achievement was based upon our health and education benefi ts, and a third-party survey of all employees regarding job satisfaction, teamwork, management quality, work environment and opportunities for growth, among other criteria.

54

Norm Deschene with the “Dream Beam” which was signed by Lowell General staff during 2011 Town Meetings and was placed in the “heart” of the new Legacy building.

“These accomplishments are especially meaningful to our organization because they are employee-driven. Survey-based achievements provide an important barometer to measure the success of strategic hospital initiatives, employee programs and benefits, and offer essential insights to leadership moving forward.” Peter J. Zarrilla, MS, MEd, Vice President and Chief Human Resources Offi cer


SERVICEPatient and Family-Centered Service

Offering an exceptional experience is at the core of our commitment to service. Interactions and assistance with patients as well as their families or caregivers is nearly always a part of the hospital experience.

The Patient Family Advisory Council (PFAC) was one of the most important additions to our community partnerships and collaborations in 2010. The PFAC is composed of volunteer patient and family advisors, as well as clinicians and administrators. Its purpose is to strengthen collaboration between patients and family members and the healthcare team, enhancing our ability to deliver the highest standard of safe, comprehensive and compassionate healthcare.

The 10 patient and family members of the PFAC began meeting in 2010, and from the start launched a powerful alliance to share their experiences and work with us to impact care.

With the active involvement of our patients and families, we can address what is important to our community, and find opportunities together to improve quality, service, safety, access, education, satisfaction and loyalty.

Reassuring Comfort

While the hospital grounds have been bustling with activity and progress, our commitment to the patient experience and ways that we can meet their comfort and privacy has remained at the forefront for our patient care teams.

Through effective planning and extensive communications, we have kept our patients and visitors informed and our staff prepared to address concerns before they surface. Information, signage and support helped everyone along the patient care path – from the front desk to the bedside nurses and aides – to reassure those in our care of their safety and to address their comfort.

Care was uninterrupted for patients at the Cancer Center as the building was separated from the main hospital upon the start of Legacy construction and the work began adjacent to their clinical areas. Quietly and out of view, a former office space in a heavily trafficked area was transformed into the beautiful, 12-bed, MP-1 unit without disrupting flow or care.

National Recognition for Service

You know something outstanding was accomplished if national recognition across 100 organizations places you at the top. Lowell General Hospital’s Director of Facilities, Bill Charette was recognized for his work in 2010 as one who “Enhances the Patient Experience” by the Healthcare Facility Solutions Division of our partner, Sodexo.

“Bill has been an integral leader with our facilities operations which have increased in scope with the Legacy Project. From his assistance with the planning and implementing of facilities improvements, essential power operations and master planning, he is a true asset to Lowell General,” says Win Brown, Vice President of Administration.

The national recognition was measured by substantial and consistent improvement in patient, employee and user loyalty as measured by a third party measurement tool.

Serving All Faiths

Spiritual care fosters support for a person’s spiritual or religious faith. Last year, our Spiritual Care Services were enhanced to continue to improve this important aspect of wellness through programs, physical space and support members.

In 2010, renovation of the former Chapel allowed for the creation of a sacred space to be used by patients, visitors and staff. This peaceful retreat is often used for meditative practice, prayer, and reflection, providing for spiritual needs. Our Palliative Care Program was launched with the addition of a certified Palliative Care Nurse to assist with end-of-life concerns and comfort measures. Additional services were added with a Chaplain to serve patients as well as their caregivers.

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“Patient care goes far beyond the bedside, it is the responsibility of each member of the Lowell General family. From the person cleaning a room to the physician performing surgery, every interaction is an opportunity for us to make patients aware of how privileged we are to be entrusted with their healthcare.” Winfield S. Brown, MHA, MSB, FACHE, Vice President of Administration

Dedicated to Exceeding Expectations


SERVICEDedicated to Exceeding Expectations

Patient and Family-Centered Service

Offering an exceptional experience is at the core of our commitment to service. This experience directly involves patients as well as their families or caregivers who are nearly always a part of the hospital experience.

The Patient Family Advisory Council (PFAC) was one of the most important additions to our community partnerships and collaborations in 2010. The PFAC is composed of volunteer patient and family advisors, as well as clinicians and administrators. Its purpose is to strengthen collaboration between patients and family members and the healthcare team, enhancing our ability to deliver the highest standard of safe, comprehensive and compassionate healthcare.

The 10 patient and family members of the PFAC began meeting in 2010, and from the start launched a powerful alliance to share their experiences and work with us to impact care.

With the active involvement of our patients and families, we can address what is important to our community, and find opportunities together to improve quality, service, safety, access, education, satisfaction and loyalty.

Reassuring Comfort

While the hospital grounds have been bustling with activity and progress, our commitment to the patient experience and ways that we can meet their comfort and privacy has remained at the forefront for our patient care teams.

Through effective planning and extensive communications, we have kept our patients and visitors informed and our staff prepared to address concerns before they surface. Information, signage and support helped everyone along the patient care path – from the front desk to the bedside nurses and aides – to reassure those in our care of their safety and to address their comfort.

Care was uninterrupted for patients at the Cancer Center as the building was separated from the main hospital upon the start of Legacy construction and the work began adjacent to their clinical areas. Quietly and out of view, a former office space in a heavily trafficked area was transformed into the beautiful, 12-bed, MP-1 unit without disrupting flow or care.

National Recognition for Service

You know something outstanding was accomplished if national recognition across 100 organizations places you at the top. Lowell General Hospital’s Director of Facilities, Bill Charette was recognized for his work in 2010 as one who “Enhances the Patient Experience” by the Healthcare Facility Solutions Division of our partner, Sodexo.

“Bill has been an integral leader with our facilities operations which have increased in scope with the Legacy Project. From his assistance with the planning and implementing of facilities improvements, essential power operations and master planning, he is a true asset to Lowell General,” says Win Brown, Vice President of Administration.

The national recognition was measured by substantial and consistent improvement in patient, employee and user loyalty as measured by a third party measurement tool.

Serving All Faiths

Spiritual care fosters support for a person’s spiritual or religious faith, as well as the space someone may need to simply be with their own thoughts. Last year, our Spiritual Care Services were enhanced to continue to improve this important aspect of wellness through programs, physical space and support members.

In 2010, renovation of the former Chapel allowed for the creation of a sacred space to be used by patients, visitors and staff. This peaceful retreat is often used for meditative practice, prayer, and reflection, providing for spiritual needs. Our Palliative Care Program was launched with the addition of a certified Palliative Care Nurse to assist with end-of-life concerns and comfort measures. Additional services were added with a Chaplain to assist patients as well as their caregivers.

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“Patient care goes far beyond the beside, it is the responsibility of each member of the Lowell General family. From the person cleaning a room to the physician performing surgery, every interaction is an opportunity for us to make patients aware of how privileged we are to be entrusted with their healthcare.” Winfield S. Brown, MBA, MHA, FACHE, Vice President of Administration

The “Dream Beam”, signed by Lowell General staff, was installed at the heart of the Legacy building


QUALITYAchieving Standards of Excellence

Lowell General Hospital Receives National Accreditation for Cardiac Rehabilitation

The Cardiac Rehabilitation department at Lowell General Hospital was certified by the American Association of Cardiovascular and Pulmonary Rehabilitation for meeting essential standards for quality patient care in cardiac rehabilitation. This is the only peer-reviewed accreditation in the nation designed to review individual facilities for adherence to standards and guidelines for cardiac rehabilitation centers. A long-standing component of cardiovascular care at Lowell General Hospital, cardiac rehabilitation is the recovery phase for a patient who has suffered a heart attack, undergone angioplasty, or had surgery to treat heart disease.

Recent studies show patients who complete cardiac rehabilitation increase their likelihood of a successful recovery and lower their chance of a repeat heart attack.

Lowell General Hospital Recognized as a Community Value 100™ Hospital by Cleverley + Associates

For the fourth consecutive year, Lowell General Hospital was recognized as a top-ranked Community Value Provider by Cleverley + Associates, a leading healthcare financial consulting firm specializing in operational benchmarking and performance enhancement strategies.

According to the Community Value Index®, a proprietary index created by Cleverley + Associates to measure the value a hospital provides to its community, Lowell General Hospital ranks among the top 20 non-teaching, large hospitals nationwide. “A hospital provides value to the community when it is financially viable, is appropriately reinvesting back into the facility, maintains a low cost structure, has reasonable charges, and provides high quality care to patients,” states James Cleverley, co-author of the publication.

Lowell General Hospital Recognized as a Gold Standard Breast Imaging Center of Excellence by the American College of Radiology

Lowell General Hospital received recognition as a Gold Standard facility accredited as a Breast Center of Excellence by American College of Radiology (ACR). After extensive review by the ACR, the hospital’s consistent quality performance for Mammography, Breast Ultrasound, and Steriotactic Breast Biopsy officially earned the three-year accreditation (their original accreditation began in 2005). The ACR gold seal of accreditation represents the highest level of image quality and patient safety. It is awarded only to facilities meeting ACR Practice Guidelines and Technical Standards, following a peer-review evaluation by board-certified physicians and medical physicists who are experts in the field.

Lowell General Hospital Earns American Heart Association 2010 Gold Plus Award for Treatment of Heart Failure

Lowell General Hospital was recognized by the American Heart Association with the 2010 Gold Plus award for implementation of their Get With The GuidelinesSM – Heart Failure Performance program. This achievement indicates that the hospital reached an aggressive goal of treating heart failure patients with 85% or higher compliance to core standard levels of care as outlined by the American Heart Association/American Stroke Association for 24 consecutive months.

The American Heart Association and American Stroke Association’s Get With The Guidelines program recognizes hospitals for their success in using Get With The Guidelines to improve quality of care and outcomes for heart disease and stroke patients.

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“Putting patients first means we are sensitive and responsive to their needs, and those of their families. Not only are we committed to providing exceptional service to our patients, but the compassion, kindness and respect that turns care into caring.” Amy Hoey, RN, BSN, MS, Vice President Patient Care Services and Chief Nursing Officer


QUALITY

Measuring quality in healthcare spans every component of the patient and family experience as well as that of a hospital’s physicians, employees and the community it serves.

In 2010, the outstanding achievement of Magnet® designation by the American Nurses Credentialing Center (ANCC) recognized our excellence in patient care as demonstrated in more than 35 areas of focus throughout the entire hospital. � e Magnet Recognition Program® of the ANCC provides the ultimate benchmark for patients and their families to measure the quality of care they can expect at a hospital.

“Lowell General Hospital has taken the 88 standards outlined by the ANCC and put them into practice to demonstrate our nursing excellence,” explains Amy Hoey, RN, BSN, MS, Vice President of Patient Care Services and Chief Nursing Offi cer. “� ese standards cover aspects of quality patient care as well as standards to empower nurses, advance the profession, promote innovation, and provide transformational leadership. � ese elements combined are at the heart and soul of care for our community and provide confi dence that our patients are receiving exceptional care.”

Reaching Magnet designation was the result of several years of preparation and longstanding commitment to nursing and patient care through quality and process improvements as well as interdisciplinary collaboration. More importantly, it indicates the continued commitment by every one of our staff to ensure patient care, quality standards and ongoing improvements within the daily operations and governing of the hospital.

Lowell General is proud to be one of only eight hospitals (out of 134) in Massachusetts that have received Magnet designation and is among the select 6% of hospitals nationwide who have reached this benchmark.

Achieving Standards of Excellence

Lowell General Hospital Receives National Accreditation for Cardiac Rehabilitation

� e Cardiac Rehabilitation department at Lowell General Hospital was certifi ed by the American Association of Cardiovascular and Pulmonary Rehabilitation for meeting essential standards for quality patient care in cardiac rehabilitation. � is is the only peer-reviewed accreditation in the nation designed to review individual facilities for adherence to standards and guidelines for cardiac rehabilitation centers. A long-standing component of cardiovascular care at Lowell General Hospital, cardiac rehabilitation is the recovery phase for a patient who has suff ered a heart attack, undergone angioplasty, or after surgery to treat heart disease.

Recent studies show patients who complete cardiac rehabilitation increase their likelihood of a successful recovery and lower their chance of a repeat heart attack.

Lowell General Hospital Recognized as a Community Value 100™ Hospital by Cleverley + Associates

For the fourth consecutive year, Lowell General Hospital was recognized as a top-ranked Community Value Provider by Cleverley + Associates, a leading healthcare fi nancial consulting fi rm specializing in operational benchmarking and performance enhancement strategies.

According to the Community Value Index®, a proprietary index created by Cleverley + Associates to measure the value a hospital provides to its community, Lowell General Hospital ranks among the top 20 non-teaching, large hospitals nationwide. “A hospital provides value to the community when it is fi nancially viable, is appropriately reinvesting back into the facility, maintains a low cost structure, has reasonable charges, and provides high quality care to patients” states James Cleverley, co-author of the publication.

Lowell General Hospital Recognized as a Gold Standard Breast Imaging Center of Excellence by the American College of Radiology

Lowell General Hospital received recognition as a Gold Standard facility accredited as a Breast Center of Excellence by American College of Radiology (ACR). After extensive review by the ACR, the hospital’s consistent quality performance for Mammography, Breast Ultrasound, and Steriotactic Breast Biopsy offi cially earned the three-year accreditation (their original accreditation began in 2005). � e ACR gold seal of accreditation represents the highest level of image quality and patient safety. It is awarded only to facilities meeting ACR Practice Guidelines and Technical Standards, following a peer-review evaluation by board-certifi ed physicians and medical physicists who are experts in the fi eld.

Lowell General Hospital Earns American Heart Association 2010 Gold Plus Award for Treatment of Heart Failure

Lowell General Hospital was recognized by the American Heart Association with the 2010 Gold Plus award for implementation of their Get With � e GuidelinesSM – Heart Failure Performance program. � is achievement indicates that the hospital reached an aggressive goal of treating heart failure patients with 85% or higher compliance to core standard levels of care as outlined by the American Heart Association/American Stroke Association for 24 consecutive months.

� e American Heart Association and American Stroke Association’s Get With � e Guidelines program recognizes hospitals for their success in using Get With � e Guidelines to improve quality of care and outcomes for heart disease and stroke patients.

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Amy Hoey, RN, BSN, MS

“Putting patients first means we are sensitive and responsive to the needs of our patients and their families. Not only are we committed to providing exceptional service to our patients, but the compassion, kindness and respect that turns care, into caring.” Amy Hoey, RN, BSN, MS, Vice President Patient Care Services and Chief Nursing Officer


GROWTHGrowing to Meet the Needs of Our Community

The Legacy Project

While the number of people turning to Lowell General Hospital continues to grow, our physical ability to meet those demands has met capacity. As such, the groundbreaking of our Legacy Project in May of 2010 was an exciting step forward to create the space that will afford growth to meet our community’s healthcare needs.

The Legacy Project will enable us to provide more people with greater services, allowing us to continue to expand in all directions – physical space for outpatient services, more capacity for our emergency department and trauma center, additional operating suites to meet the surgical demands, and expansion of birthing and maternity areas.

Construction of our 145,000 square foot expansion and renovation project moved ahead of schedule. Accelerated progress resulted in projected interest savings that will allow us to outfit more of the new facility and begin transitioning earlier. Following demolition of the Shedd Building, deep excavation and steel erection began to form the footprint of our new building. Roadways were widened and retaining walls built to support the new three-lane West Road that will improve traffic flow around the campus and prepare for the helipad site. Utilities were re-routed and significant capital upgrades were made to the facilities plant to ensure a seamless transition of power, heating and cooling.

Teams throughout the organization worked together to plan the design, clinical equipment, furniture, fabrics and finishes that will capture the new modern look of the campus, from the soothing atmosphere of new private patient rooms to the contemporary finish of the new lobby.

Our Legacy Project poises Lowell General for continued growth and will provide an economic boost to our area creating construction-related and long-term employment opportunities. The Legacy Project is not only important for the hospital’s future but also for the future of the community.

New Physicians Choose Lowell General Hospital

With the sustained growth Lowell General has experienced over the past few years, can it be any surprise that more new physicians are choosing our hospital than ever before.

In 2010, Lowell General Hospital welcomed 70 new physicians to our team from 18 specialty areas, including 8 primary care physicians to manage the care of our patients.

In addition, strong partnerships with physicians from leading institutions such as Floating Hospital for Children at Tufts Medical Center, Lahey Clinic, Brigham and Women’s Hospital and Massachusetts General Hospital, combine to offer a comprehensive level of expertise to our patients in the Merrimack Valley.

Patient Comfort and Privacy

In 2010, many adaptations of the existing space in the hospital were made to provide more room for clinical care in the current facility. Our newest unit, MP1, located on the first floor, helps to expand capacity during our busiest times.

This 12-bed unit was designed to give patients and their families a comfortable environment for care when they are ready to move from the Emergency Department, but still require monitoring before going home or moving to another unit in the hospital. With the completion of the Legacy Project in 2012, this unit will integrate with the new Emergency Department and Trauma Center.

Improving Healthcare Access in the Community

In 2010, we began the planning and permitting process for a new building on our Lowell General Chelmsford campus between 10 and 20 Research Place. The Town of Chelmsford approved the expansion which will include a 30,000 square foot medical office building with ample parking and aesthetic additions such as seating areas and green-space.

The additional building will bring greater access to healthcare specialists and services, with proximity to the kinds of services that relate to care such as outpatient testing, imaging, day surgery, therapy and other supporting care.

Groundbreaking for the new building is scheduled for May 2011 with tenants prepared to begin occupancy in early 2012.

Welder from Prime Steel of North Billerica installing shear studs on floor of the Legacy building

1110

Architect rendering of 14 Research Place in North Chelmsford, MA

“The Legacy Project will allow Lowell General Hospital to increase the breadth and scope of services here in the community, enabling us to take better care of our patients and provide a first class community hospital for our physicians and staff.” Joseph A. White III, MBA, Executive Vice President and Chief Operating Officer


GROWTHGrowing to Meet the Needs of Our Community

The Legacy Project

While the number of people turning to Lowell General Hospital continues to grow, our physical ability to meet those demands has met capacity. As such, the groundbreaking of our Legacy Project in May of 2010 was an exciting step forward to create space that will afford growth to meet our community’s healthcare needs.

The Legacy Project will enable us to provide more people with greater services, allowing us to continue to expand in all directions – physical space for outpatient services, more capacity for our emergency department and trauma center, additional operating suites to meet the surgical demands, and expansion of birthing and maternity areas.

Construction of our 145,000 square foot expansion and renovation project moved ahead of schedule. Accelerated progress resulted in projected interest savings that will allow us to outfit more of the new facility and begin transitioning earlier. Following demolition of the Shedd Building, deep excavation and steel erection began to form the footprint of our new building. Roadways were widened and retaining walls built to support the new three-lane West Road that will improve traffic flow around the campus and prepare for the helipad site. Utilities were re-routed and significant capital upgrades were made to the facilities plant to ensure a seamless transition of power, heating and cooling.

Teams throughout the organization worked together to plan the design, clinical equipment, furniture, fabrics and finishes that will capture the new modern look of the campus, from the soothing atmosphere of new private patient rooms to the contemporary finish of the new lobby.

Our Legacy Project poises Lowell General for continued growth and will provide an economic boost to our area creating construction-related and long-term employment opportunities. The Legacy Project is not only important for the hospital’s future but also for the future of the community.

New Physicians Choose Lowell General Hospital

With the sustained growth Lowell General has experienced over the past few years, can it be any surprise that more new physicians are choosing our hospital than ever before.

In 2010, Lowell General Hospital welcomed 70 new physicians to our team from 18 specialty areas, including 8 primary care physicians to manage the care of our patients.

In addition, strong partnerships with physicians from leading institutions such as Floating Hospital for Children at Tufts Medical Center, Lahey Clinic, Brigham and Women’s Hospital and Massachusetts General Hospital, combine to offer a comprehensive level of expertise to our patients in the Merrimack Valley.

Patient Comfort and Privacy

Last year, many adaptations of the existing space in the hospital were made to provide more room for clinical care in the current facility. Our newest unit, MP1, located on the first floor, helps to expand capacity during our busiest times.

This 12-bed unit was designed to give patients and their families a comfortable environment for care when they are ready to move from the Emergency Department, but still require monitoring before going home or moving to another unit in the hospital. With the completion of the Legacy Project in 2012, this unit will integrate with the new Emergency Department and Trauma Center.

Improving Healthcare Access in the Community

In 2010, we began the planning and permitting process for a new building on our Lowell General Chelmsford campus between 10 and 20 Research Place. The Town of Chelmsford approved the expansion which will include a 30,000 square foot medical office building with ample parking and aesthetic additions such as seating areas and green-space.

The additional building will bring greater access to healthcare specialists and services, with proximity to the kinds of services that relate to care such as outpatient testing, imaging, day surgery, therapy and other supporting care.

Groundbreaking for the new building is scheduled for May 2011 with tenants prepared to begin occupancy in early 2012.

11

Architect’s rendering of 14 Research Place at Lowell General Chelmsford

“The Legacy Project will allow Lowell General Hospital to increase the breadth and scope of services here in the community, enabling us to take better care of our patients and provide a first-class community hospital for our physicians and staff.”

Joseph A. White III, MBA, FACHE, Executive Vice President and Chief Operating Officer


PHILANTHROPYGenerosity With a Purpose

TeamWalk for CancerCare

New heights were reached in 2010 when the 11th Annual TeamWalk for CancerCare topped $764,000 in donations and in-kind gifts from individuals, corporate sponsors, teams and community supporters. This milestone brings us well on our way to achieving our $1M fundraising goal. Thousands of walkers and volunteers came together to support our cancer patients and their families, in what has come to be known as the Merrimack Valley’s single-largest one-day fundraising event. Thank you to all!

Honorary Chair Jane Marshall, Mrs. Massachusetts, and Co-Chairs Lori Grande from WKLB and Fox’s own “VB” hosted the morning’s Opening Ceremonies. New England Patriots Cheerleaders greeted participants, delicious food and snacks were provided compliments of many area businesses, and TeamWalk partners like Evolution Day Spa offered mini-manicures, hair extensions and more.

LGH Golf Challenge

The 15th Anniversary of the LGH Challenge Golf Tournament was a great success, raising a record $361,000 for the Legacy Fund, the hospital’s capital campaign, which supports the Legacy Project, our new six-story building currently under construction.

On August 30th, golfers enjoyed the challenging terrain of both The Pines and The Oaks Courses at The International in Bolton, MA. Guests also enjoyed luxurious amenities to round out the day, including a barbecue on the course, spa offerings, and special contests and gifts.

Our sincere appreciation is extended to the Tournament sponsor Cain Brothers and Company and the Masters sponsors Blue Cross/Blue Shield of Massachusetts, Demoulas Foundation, Gilbane Construction, Lowell Surgical Associates and Trinity EMS, Inc. for their generous support. Thank you also to our many volunteers who helped the day run smoothly.

LGH Ball for Community Health Initiatives

March 6, 2010 marked the 5th Anniversary of Lowell General Hospital’s Ball for Community Health Initiatives. A sold out crowd of 450 guests enjoyed dinner, dancing, and silent and live auctions at the Lowell Memorial Auditorium, which was transformed into a décor reminiscent of sultry New Orleans. Under the leadership of committee co-chairs Denise Mills, MD, and Matthew Savory, DO, the gala raised more than $200,000 to support community health initiatives in our region.

Anniversary Sponsor KLIN Spirits was joined by Gold Sponsors Enterprise Bank and New England Inpatient Specialists, and Silver Sponsors Commonwealth Radiology Associates, Lowell Anesthesiology, Merrimack Valley Emergency Associates, Trinity EMS, Eastern Bank and Merrimack Valley Pathology.

Through the generous support of our corporate sponsors and Ball patrons, we were able to raise vital funds for this year’s highlighted initiatives including the “Beds for Kids” project of The Lowell Wish Project, providing new beds and bedding for 200 at-risk children in the city this year. In collaboration with Health and Education Services, Inc., we also created a public service campaign to promote mental health awareness and resources in the Greater Lowell area.

12


PHILANTHROPY

Legacy Fund Chairman Truly Does Leave a Legacy

Lowell General Hospital lost a very dear friend, colleague and dedicated fundraising volunteer last fall when Michael Gilchrist, MD, unexpectedly passed away. Under “Dr. Mike’s” leadership, � e Legacy Fund, Lowell General Hospital’s capital fundraising campaign to support the Legacy Project, recorded gifts and pledges of nearly $11M from leadership donors alone! Dr. Mike’s quiet infl uence and gentle persuasion helped secure these gifts and pave the way for the Merrimack Valley’s largest capital campaign to date to enter the public phase. Gifts ranging from $3M to $2,500 were committed during his tenure as Chairman. His passing has left big shoes to fi ll on the campaign committee and many sad hearts among the friends and colleagues who were honored to work alongside him. He will be missed, but never forgotten.

With solicitations to employees and medical staff nearing completion, donors, friends and the general public will be invited to participate in the Legacy Fund and witness the completion of the Legacy Project in 2012.

For more information about the Legacy Fund, including named gift opportunities for as little as $2,500 (which can be pledged over fi ve years), please contact Director of Philanthropy, Ellen Kallman at 978-937-6430 or [email protected]

Generosity With a Purpose

TeamWalk for CancerCare

New heights were reached in 2010 when the 11th Annual TeamWalk for CancerCare topped $764,000 in donations and in-kind gifts from individuals, corporate sponsors, teams and community supporters. � is milestone brings us well on our way to achieving our $1M fundraising goal. � ousands of walkers and volunteers came together to support our cancer patients and their families, in what has come to be known as the Merrimack Valley’s single-largest one-day fundraising event. � ank you to all!

Honorary Chair Jane Marshall, Mrs. Massachusetts, and Co-Chairs Lori Grande from WKLB and Fox’s own “VB” hosted the morning’s Opening Ceremonies. New England Patriots Cheerleaders greeted participants, delicious food and snacks were provided compliments of many area businesses, and TeamWalk partners like Evolution Day Spa off ered mini-manicures, hair extensions and more.

LGH Golf Challenge

� e 15th Anniversary of the LGH Challenge Golf Tournament was a great success, raising a record $361,000 for the Legacy Fund, the hospital’s capital campaign, which supports the Legacy Project, our new six-story building currently under construction.

On August 30th, golfers enjoyed the challenging terrain of both � e Pines and � e Oaks Courses at � e International in Bolton, MA. Guests also enjoyed luxurious amenities to round out the day, including a barbecue on the course, spa off erings, and special contests and gifts.

Our sincere appreciation is extended to the Tournament sponsor Cain Brothers and Company and the Masters sponsors Blue Cross/Blue Shield of Massachusetts, Demoulas Foundation, Gilbane Construction, Lowell Surgical Associates and Trinity EMS, Inc. for their generous support. � ank you also to our many volunteers who helped the day run smoothly.

LGH Ball for Community Health Initiatives

March 6, 2010 marked the 5th Anniversary of Lowell General Hospital’s Ball for Community Health Initiatives. A sold out crowd of 450 guests enjoyed dinner, dancing, and silent and live auctions at the Lowell Memorial Auditorium, which was transformed into a décor reminiscent of sultry New Orleans. Under the leadership of committee co-chairs Denise Mills, MD, and Matthew Savory, DO, the gala raised more than $200,000 to support community health initiatives in our region.

Anniversary Sponsor KLIN Spirits was joined by Gold Sponsors Enterprise Bank and New England Inpatient Specialists, and Silver Sponsors Commonwealth Radiology Associates, Lowell Anesthesiology, Merrimack Valley Emergency Associates, Trinity EMS, Eastern Bank and Merrimack Valley Pathology.

� rough the generous support of our corporate sponsors and Ball patrons, we were able to raise vital funds for this year’s highlighted initiatives including the “Beds for Kids” project of � e Lowell Wish Project, providing new beds and bedding for 200 at-risk children in the city this year. In collaboration with Health and Education Services, Inc., we also created a public service campaign to promote mental health awareness and resources in the Greater Lowell area.

1312

Dr. Michael Gilchrist, right, with his son Dr. Mark Gilchrist


COMMUNITYMeeting the Needs of Our Community

Lowell General Hospital’s community benefi t program is an essential and integral part of our mission, vision and strategy, refl ected by the importance placed on community benefi t throughout our organization.

In 2010, Lowell General Hospital contributed more than $13.7 million for the health of the fourth largest metropolis in the state. Our Community Benefi t Plan focused on measurable short- and long-term goals in 12 key areas including: cancer, cardiovascular disease, health literacy, healthy weight, mental health and tobacco prevention and intervention. We provide innovative outreach for education, prevention, and screening programs through our Center for Community Health and Wellness.

To identify the areas of opportunity, we instituted the area’s fi rst comprehensive community health needs assessment. We collaborated with the University of Massachusetts, Saints Medical Center and the Greater Lowell Health Alliance. � is comprehensive assessment of the community identifi ed future healthcare gaps and areas with the greatest need.

2010 Community Benefit Total:

$13,755,333As a not-for-profi t community hospital, Lowell General is dedicated to improving the health and quality of life of the individuals and communities we serve. Each year, Lowell General Hospital develops a Community Benefi t Plan that seeks to identify unmet existing health needs in the community, and to anticipate future health needs, particularly in vulnerable and underserved populations. Every day, our staff , physicians and volunteers work together to meet those needs through quality health services, wellness and education initiatives, charity care, and charitable contributions.

“At Lowell General Hospital, we are committed to improving the overall health status of our community, and specifically, the health problems of medically underserved populations. We focus on identifying existing and future health needs and addressing those needs through new or existing health initiatives, both independently and in collaboration with other community resources. Our dedication to improving the health of those we serve demands that community benefits be at the very core of our mission as a non-profit healthcare organization.”

Margaret A. Palm, Chair, Board of Trustees of Lowell General Hospital

Healthy Hearts

As a statewide priority to help management of a chronic illness, we tackled cardiovascular disease with a host of programs and activities to enhance prevention, detection, treatment and support.

Cardiovascular risk assessments were held throughout the year, screening more than 320 people. We hosted over 50 programs which educated participants on the signs and symptoms of heart attack and stroke including a Get Heart Smart Health Fair, blood pressure screenings, mall walking programs and CPR classes. Finding ways to reach new audiences, we were part of the 2010 Motorcycle Nights at Sampas Pavilion in Lowell, and teamed up with the Lowell Spinners to help “Strike Out Heart Disease” with an awareness-building campaign.

Stomping Out Tobacco Use

Smoking rates in the City of Lowell exceed the state average by more than three times, increasing the risk of lung cancer in our community. In 2010, our eff orts focused on engaging community participation and building initiatives that would educate and prevent the use of tobacco products at all ages. To meet our goals to reduce the use of tobacco by adults and increase knowledge about the dangers of it among youth, we partnered with area schools, the Greater Lowell Health Alliance, the American Lung Association and the Lowell Community Health Center. For the third year we participated in providing tobacco prevention programs to all fi fth grade classes in the Lowell Public Schools, provided smoking cessation classes, and developed a parent program on emerging tobacco products. In an eff ort to reduce the number of women smoking during pregnancy, we incorporated the dangers and risks of tobacco use into our childbirth education classes.

Literacy Isn’t Just About Reading Books

Health literacy focuses on providing education so that people have a greater understanding of aspects that relate to their health.

Our eff orts in 2010 helped to increase the capacity of adults and seniors to obtain, process and understand basic health information, with a focus on their medications. We developed a “Get Med Smart” program which educates the community about medications and provides them with an easy to use home medication list. We shared them with their healthcare providers and the hospital. Additionally, Healthcare Decision education helped to inform people of the importance of planning for an emergency or a time when they may not be able to make health decisions for themselves – helping to resolve dilemmas for patients and their caregivers at a most vulnerable time.

� rough healthcare literacy eff orts, we helped to keep people safe as well as encouraged personal empowerment for their own health.

1514

Community Health and Wellness staff and interns with the Lowell Spinner’s “Canaligator” at Lowell General’s Family Safety Night

Free/Discounted Care$8,494,766

Community Benefi tand CommunityService Programs$1,463,041

CharitableDonations

$99,436

Health Safety Net Assessment$2,708,368

Health Safety Net Denied Claims$989,722


COMMUNITYMeeting the Needs of Our Community

Lowell General Hospital’s community benefi t program is an essential and integral part of our mission, vision and strategy, refl ected by the importance placed on community benefi t throughout our organization.

In 2010, Lowell General Hospital contributed more than $13.7 million for the health of the fourth largest metropolis in the state. Our Community Benefi t Plan focused on measurable short- and long-term goals in 12 key areas including: cancer, cardiovascular disease, health literacy, healthy weight, mental health and tobacco prevention and intervention. We provide innovative outreach for education, prevention, and screening programs through our Center for Community Health and Wellness.

To identify the areas of opportunity, we instituted the area’s fi rst comprehensive community health needs assessment. We collaborated with the University of Massachusetts, Saints Medical Center and the Greater Lowell Health Alliance. � is comprehensive assessment of the community identifi ed future healthcare gaps and areas with the greatest need.

2010 Community Benefit Total:

$13,755,333As a not-for-profi t community hospital, Lowell General is dedicated to improving the health and quality of life of the individuals and communities we serve. Each year, Lowell General Hospital develops a Community Benefi t Plan that seeks to identify unmet existing health needs in the community, and to anticipate future health needs, particularly in vulnerable and underserved populations. Every day, our staff , physicians and volunteers work together to meet those needs through quality health services, wellness and education initiatives, charity care, and charitable contributions.

“At Lowell General Hospital, we are committed to improving the overall health status of our community, and specifically, the health problems of medically underserved populations. We focus on identifying existing and future health needs and addressing those needs through new or existing health initiatives, both independently and in collaboration with other community resources. Our dedication to improving the health of those we serve demands that community benefits be at the very core of our mission as a non-profit healthcare organization.”

Margaret A. Palm, Chair, Board of Trustees of Lowell General Hospital

Healthy Hearts

As a statewide priority to help management of a chronic illness, we tackled cardiovascular disease with a host of programs and activities to enhance prevention, detection, treatment and support.

Cardiovascular risk assessments were held throughout the year, screening more than 320 people. We hosted over 50 programs which educated participants on the signs and symptoms of heart attack and stroke including a Get Heart Smart Health Fair, blood pressure screenings, mall walking programs and CPR classes. Finding ways to reach new audiences, we were part of the 2010 Motorcycle Nights at Sampas Pavilion in Lowell, and teamed up with the Lowell Spinners to help “Strike Out Heart Disease” with an awareness-building campaign.

Stomping Out Tobacco Use

Smoking rates in the City of Lowell exceed the state average by more than three times, increasing the risk of lung cancer in our community. In 2010, our eff orts focused on engaging community participation and building initiatives that would educate and prevent the use of tobacco products at all ages. To meet our goals to reduce the use of tobacco by adults and increase knowledge about the dangers of it among youth, we partnered with area schools, the Greater Lowell Health Alliance, the American Lung Association and the Lowell Community Health Center. For the third year we participated in providing tobacco prevention programs to all fi fth grade classes in the Lowell Public Schools, provided smoking cessation classes, and developed a parent program on emerging tobacco products. In an eff ort to reduce the number of women smoking during pregnancy, we incorporated the dangers and risks of tobacco use into our childbirth education classes.

Literacy Isn’t Just About Reading Books

Health literacy focuses on providing education so that people have a greater understanding of aspects that relate to their health.

Our eff orts in 2010 helped to increase the capacity of adults and seniors to obtain, process and understand basic health information, with a focus on their medications. We developed a “Get Med Smart” program which educates the community about medications and provides them with an easy to use home medication list. We shared them with their healthcare providers and the hospital. Additionally, Healthcare Decision education helped to inform people of the importance of planning for an emergency or a time when they may not be able to make health decisions for themselves – helping to resolve dilemmas for patients and their caregivers at a most vulnerable time.

� rough healthcare literacy eff orts, we helped to keep people safe as well as encouraged personal empowerment for their own health.

1514

Community Health and Wellness staff and interns with the Lowell Spinner’s “Canaligator” at Lowell General’s Family Safety Night

Free/Discounted Care$8,494,766

Community Benefi tand CommunityService Programs$1,463,041

CharitableDonations

$99,436

Health Safety Net Assessment$2,708,368

Health Safety Net Denied Claims$989,722


DONORSCentury Society($100,000+)Enterprise BankMr. and Mrs. Eric W. HansonLowell General Hospital AuxiliaryNetScout Systems

Chairman’s Society($20,000+)Mr. and Mrs. Donald AdieMr. Thomas Adie and

Ms. Lisa GuidoboniAdie Conway, Inc.Estate of Helen S. AlconisMr. Alfred H. CoburnCommonwealth Radiology

Associates, Inc.: Scott D. Abel, MD Joseph M. Barry, MD James C. Bass, MD Jonas J. Berman, MD Kevin J. Callahan, MD Elise Connell-Boudoya, MD Richard A. Dobrow, MD Wei Du, MD Daniel R. Gale, MD M. Elon Gale, MD Michael Geary, MD Paul Gryzenia, MD Himanshu Gupta, MD Bruce Hall, MD Patrick W. Hanks, MD Kellie Hemme, MD Allan I. Hoffman, MD Timothy J. Hough, MD Merric D. Landy, MD Howard W. Lowy, MD Michael Mastromatteo, MD John P. Murray, MD Courtney C. Neff, MD Miriam L. Neuman, MD Erick Nine, MD Nahid Rathore, MD Claudia S. Reynders, MD Zulmarie Roig, MD M. Christian Semine, MD Eva Statz, MD Bruce Stewart, MD Julie Stiles, MD Samuel Tong, MD Sarah Whitehead, MD Alvin Yamamoto, MDMr. and Mrs. John P. ChemalyMr. and Mrs. George L. DuncanEastern BankFrederic B. Emerson

Revocable Trust

Dr. and Mrs. Michael GilchristDr. and Mrs. Jeffrey GoldsteinMr. and Mrs. William LemosMEC Electrical Contractors, Inc.Merrimack Valley Emergency

Associates, Inc.Mr. and Mrs. Nels A. PalmDr. and Mrs. Wayne E. PasanenRadiation Oncology of

Greater LowellMr. and Mrs. Gary SepeThe Ruth C. Leggat Memorial TrustTrinity EMS, Inc.

President’s Society($10,000+)Anonymous Mr. Ronald M. AnsinDrs. Atul and Ajita BhatBlue Cross Blue Shield of MACain Brothers and Company, LLCMr. and Mrs. John W. CarsonMr. David DaleyDemoulas FoundationMr.and Mrs.Normand E.DescheneThe Aubert J. Fay Charitable FundGilbane Building CompanyDr. Mark G. GilchristMr. and Mrs. John J. HaleyDr. and Mrs. Terry Howard J & J Contractors, Inc.Jeanne D’Arc Credit UnionAtty. and Mrs. George B. LeaheyLGH Physician Hospital OrganizationLowell Anesthesiology Services, Inc.Lowell Five Cent Savings BankLowell Surgical Associates, P.C.: John Friel, MD Eric Hillenberg, MD Michael Jiser, MD Roy Shen,MD Rebecca Shore, MDMr. and Mrs. Elkin B. McCallumMrs. Howard MooneyNew England Inpatient Specialists Dr. and Mrs. Frank E. OsbornDr. and Mrs. Lincoln PinskyPrideSTAR EMS Inc.Riverside Medical Group, LLCMr. and Mrs. F. Garrett ShanklinSodexo, Inc. & AffiliatesState Street Wealth

Manager ServicesMrs. Jonathan T. StevensSusan G. Komen for the

Cure FoundationThe Thibault FoundationUniversity of Massachusetts-LowellDr. and Mrs. Harohalli VijayakumarWatermark Environmental, Inc.William B. Spalding Trust

Founder Society($5,000+)Advanced Computer Services, Inc.Agvar Chemicals Inc.Mr. and Mrs. William M. AlexisAngelica CorporationASAP Fire and Safety CorporationBattles FoundationDr. and Mrs. Richard BirkheadMr. and Mrs. Winfield S. BrownDr. and Mrs. Vijayasimham

ChannamsettyMr. and Mrs. John P. Clancy, Jr.Estate of Saul FudimEyeful BeautyFinnegan Development, L.L.C.Mr. and Mrs. B. Jay FinneganMr. and Mrs. Ben FinneganFred C. Church InsuranceFriends Who Care AssociationFUJIFILM Recording Media Mfg.Drs. Abdul and Nasim GhaffarMr. and Mrs. Gregory GilchristMr. and Mrs. Bernie GiletMr. Jim GiletMr. David T. GlasheenGreater Lowell

Community FoundationMr. and Mrs. Steven GreenH.D. Smith Co.Dr. and Mrs. Rizwan-Ul HaqueMr. and Mrs. Eric P. HansonMr. and Mrs. Thomas J. HoeyHub InternationalDr. and Mrs. John K. KimLenzi’s Millhouse & CateringDr. and Mrs. Dennis LinLowell General Hospital

Medical StaffLowell Sun Charities, Inc.Lung Specialists of the

Merrimack Valley, P.C.Atty. and Mrs. Daniel J. MansurMcCoy Associates, Inc. /

McDonald’s RestaurantsMr. and Mrs. Thomas F. McKayMr. and Mrs. Martin T. MeehanMerrimack Valley Cardiology

Associates, Inc.Mill City Management, Inc.Nixon Peabody LLPThe Nooril-Iman Charitable

Foundation, Inc.Owens & MinorDr. and Mrs. Tushar M. PatelMr. and Mrs. John H. Pearson, Jr.Pratt Pediatrics AssociatesPrinceton Properties

Management, Inc.Puma North America, Inc.Red Mill Graphics Inc.Mr. and Mrs. Bruce T. RobinsonRTKL Associates Inc.

Dr. and Mrs. Louis Stylos/Boo Bee Bash

Dr. and Mrs. Mitchell L. SweetU.S. Electrical Services, Inc.Vascular Associates of the

Merrimack Valley, P.C.Mr. and Mrs. Joseph A. White, IIIWilliam A. Berry Son, IncYale-New Haven HospitalMr. and Mrs. Peter J. Zarrilla

Leader Society($1,000+)AMD Global Telemedicine, Inc.AnonymousDr. and Mrs. Michael AthanasoulasAthanasoulas & Pappey

Family DentistryMr. and Mrs. Robert J. AudetDr. and Mrs. Timothy W. BabaDr. and Mrs. Harold R. BassMr. and Mrs. Robert BeaulieuMiss Beverly A. BennettDrs. Marcia and Joseph BergenDrs. Samir and Amita BhattBlackwell Center for

Family MedicineBorder Chelmsford LimousineBostonian GroupMr. and Mrs. Kevin P. BurkeMr. Brian BushDr. and Mrs. Jeffrey M. ByrneMr. Kevin T. CampbellMr. and Mrs. Patrick CanalCerner CorporationChelmsford Primary Care, LLCMrs. Filitsa V. ChigasCitizens BankMr. James CobbCorinthian Designs LLCDr. Carole A. CowanDr. Francis P. CoyleMr. and Mrs. John W. CraneCross Point/Yale PropertiesMr. Aldo CrugnolaMr. and Mrs. Jerome DargieDr. Jennifer and

Mr. Donald DelikatMr. and Mrs. Stephen DeveauMr. and Mrs. Robert A. DonovanThe DOW Company Inc.Mr. and Mrs. Michael Dubuque The Durkin CompanyDrs. Gopala and

Shashikala DwarakanathD’Youville Life and

Wellness CommunityEastern Salt Company, Inc.The Edge Group, Inc.Mr. and Mrs. Francis ElliottEMC Corporation

Dr. Nonnie-Marie EstellaExxonMobil FoundationFay McCabe Funeral HomeFirst Team RealtyMr. and Mrs. Joseph S. FitzpatrickMr. and Mrs. Terry Flahive Nancy FontaineMs. Linda S. GaetanoGallagher & Cavanaugh LLPGallagher Painting Service, Inc.Drs. William and Sheila GalvinDr. and Mrs. Howard M. GardnerGDS Enterprises, Inc. dba

Domino’s PizzaGenerations Physical TherapyGenesis HealthCare CorporationMrs. Priscille V. GodfroyGoodrich CorporationMs. Mary GreenMs. Laurie GullionMrs. Joan HagopianMr. Joseph E. HandleyHenry & Winifred Lyons FoundationHeritage PropertiesMr. and Mrs. Rick HessHiram Francis Mills TrustDr. and Mrs. John Hughes Dr. and Mrs. George B. InglisMr. and Mrs. Robert InnisIRA ToyotaJ.P. Morgan Chase Bank, N.A.Dr. and Mrs. Lawrence P. JohnsonJoker’s LoungeK.L.N. Construction Co., Inc.KBK SportsMs. Julie KenneyDr. and Mrs. Alan T. KentMs. Carol L. KilduffMr. David A. KimballKonarka TechnologiesMr. and Mrs. Paul E. LambertMr. Gregg B. LaneMs. Linda J. LapointeDr. and Mrs. Arthur M. LauretanoMr. and Mrs. Robert M. LawlorThe Marcia Lemkin FoundationMr. and Mrs. Richard LockhartLowell Bank & Trust CompanyLowell Community Health CenterLowell Cooperative BankLowell General Hospital

Cancer CenterLowell General Hospital

Medical Records StaffLowell SpinnersMr. and Mrs. Dana LydstoneDrs. Nathan and

Jeanne MacDonaldMacMillin CompanyMr. and Mrs. Stephen Mallette Mr. and Mrs. Alan J. MatthewsMrs. Jean Mansfield McCaffery Mr. Robert A. McKittrickDrs. Kevin Malone and

Tanya ZouzasMr. and Mrs. Norman D. McLoon, Jr.Dr. and Mrs. Eric A. MeikleMercury Computer Systems, Inc.Ms. Diana D. Merriam

Merrimack Valley Orthopedic Associates

MicroAire Surgical InstrumentsMicrowave Radio CommunicationsMiddlesex Community CollegeMr. and Mrs. James Milinazzo Mill City Medical GroupDr. and Mrs. Donald H. MillerModell’sMr. Mark E. MollenhauerMr. and Mrs. Edward J. MoloneyMr. Ron MurphyN.B. Kenney Company, Inc.New England Medical Insurance

Agency, LLCNew England Neurological

AssociatesNew England PET Imaging

System of Greater LowellNew England Rehabilitation

Hospital at LowellMrs. M. Arthur NeymanMs. Karen NicollsMr. and Mrs. Steven R. NormandinNortheast Rehabilitation HospitalOver Thirty Baseball, Inc.Par Pharmaceutical, IncDr. and Mrs. Han Young ParkParker Moses Greeley TrustMr. Robert A. Parris, Jr.Parris & Associates Inc.Pawtucket Pharmacy, Inc.PC ConnectionMrs. John Pearson, Sr.Pediatric practice of Drs.

Gilchrist and SevignyDr. and Mrs. David C. PickulPresidio Networked Solutions, Inc.Prime Steel Erecting, Inc.ProMutual GroupReveal Imaging Technologies, Inc.Riverside Primary Care

Specialists, Inc.Mr. and Mrs. Thomas G. RothfussS&R CorporationMr. and Mrs. Brian SantosMs. Christine L. ScaplenDrs. Sebastian Sepulveda

and Dina EliopoulosDr. and Mrs. Shailesh J. ShahMr. and Mrs. James C. Shannon, IIIShannon & Associates, CPA’sMr. Joseph SheedyShields Health CareDrs. Balbir and Neelam SihagSoucy Industries, Inc.Southwest Consulting

Associates, Inc.Sovereign BankSparks Company, Inc.St. Anthony’s Church FeastsSt. Jude Medical, Inc.Mr. and Mrs. Brian Stafford Stafford, Gaudet & Associates Mr. John E. StansfieldDr. and Mrs. Eric H. SteinDr. and Mrs. Jeffrey StoneMr. and Mrs. John SullivanTD Bank Wealth ManagementDr. Dorairaju Thavaseelan

Mr. and Mrs. Glenn D. ThoeneThompson Consultants, Inc.Dr. and Mrs. Kevin S. TomanyMs. Carmela M. TrembleyDrs. Vinod and Usha TripathiUnited Benefit ServicesUniversity of Massachusetts

Graduate SchoolVNA of Greater Lowell, Inc.Dr. and Mrs. Vladimir VolfsonMr. and Mrs. David E. WallaceMrs. Gerald R. WallaceWashington Savings BankWendy’s International, Inc.Dr. and Mrs. Frederick W. WikanderMr. Frank A. Wilson, IIMr. William F. Wyman, IVDr. and Mrs. Hayward K. Zwerling

Friend Society($500+)495 Storage, LLCAnonymousAkibia Network & Security SolutionsMr. and Mrs. John P. AmboianDrs. Murat Anamur and

A. Deniz OzelMr. and Mrs. Christian T. AndersenMs. D. Tess AngelusMr. and Mrs. Raymond L. Anstiss, Sr.Anstiss & Company, P.C.Ms. Claudia A. AntoliniApplebee’s Neighborhood

Grill & BarDr. and Mrs. Blair ArdmanMs. Julie Arloro-MehtaMr. and Mrs. Robert H. Banta, Jr.Ms. Maureen BelleyDr. and Mrs. David J. BermanBianco’s Catering, Inc.Ms. Frances BobusiaMr. and Mrs. Jim BoenisMr. and Mrs. Bruce B. Bonner, Jr.Mr. and Mrs. Edwin BozekDr. and Mrs. Michael BralowerMr. Be Nai Ah BravoDr. and Mrs. Peter BreenMrs. Edith W. BurgerMr. Steven A. BurtonMs. Linda CarpenterCaturano and Company FoundationMs. Mary ChamberlinDr. and Mrs. Ronald ChaputMr. and Mrs. William CharetteChelmsford Family Practice, PCChelmsford Pediatrics, LLCMr. Paul ChicklisMr. and Mrs. Mark S. CochranMr. and Mrs. Clement T. ColeMr. Dennis ConwayCoram Specialty Infusion ServicesMs. Leslie DavisMr. and Mrs. Matthew DavisMr. and Mrs. Paul J. DeFronzoDineli, P.C.Dracut Family HealthCare, LLCDr. and Mrs. Milton A. Drake, Jr.

Ms. Mary EcklundEdwards Angell Palmer

& Dodge LLPMr. and Mrs. Ken EricksonMr. Alan FlaggFleet Couriers, Inc. /

New England Medical ExpressMs. Genevieve R. FoleyDr. Karen Fortune and

Mr. Jon SjobergMs. Carol GagneGallant and Ervin, LLCMr. Thomas A. GendreauMr. and Mrs. Forrest GentMr. and Mrs. Stephen L. GervaisMr. and Mrs. Daniel R. Gillette, Sr.Mr. and Mrs. Robert D. Gilligan Jr.Ms. Sandra GilroyGreater Lowell Pediatrics, Inc.Green Pages, Inc.Griffin York and KrauseGroup 1 AutomotiveMr. Daniel J. HamelinHBCSHealth & Education Services, Inc.Mr. Robert IngramMs. Lindsay JohnsonMr. and Mrs. Steven JoncasMr. and Mrs. Richard KallmanMr. and Mrs. Kevin KandoDr. and Mrs. Christopher KareoresMr. and Mrs. Christopher P. KarskiMr. Peter KaskonsMr. and Mrs. Anthony LaBrecqueMr. and Mrs. Roger R. LangloisMs. Sandra N. LanierMr. and Mrs. James D. LathamMr. and Mrs. F. Bailey Laughlin, Jr.Mr. Paul LavoieDr. John E. Leggat, Jr.Mr. and Mrs. Robert H. Leighton, Jr.Mr. and Mrs. Curtis J. LeMayLong-Term Pharmacy Solutions, Inc.Mrs. Colleen LongtinLowell Wish Project INCMs. Amanda MacFadgenMrs. Martha M. ManningMs. Lisa MarberblattMs. Migdalia MartinezMs. Linda McLellanMerrimac Medical Investors, LLCMr. and Mrs. James D. MiamisDr. Denise and Mr. Kenneth MillsMoe’s Southwest Grill #1199Mrs. Mary MooreMs. Dorothea A. MosherMr. Kenneth J. MuzykewiczNMTW Community Credit UnionNorth Haven RotaryNorthern Bank and Trust CompanyMr. and Mrs. Daniel O’ConnorOffice Environments of

New EnglandOrthopaedic Surgical Associates

of Lowell, P.C.Mrs. Robin W. PancygrauMr. Ronald PaquinPeople’s United BankMr. and Mrs. George PoppMr.and Mrs.Thomas M.Proudman

Mr. and Mrs. William J. QuinnQuirk Auto DealersMr. and Mrs. Hebert T. RaistrickRaoust Communications, Inc.Dr. Roopa ReddyMr. and Mrs. Timothy ReganMr. Michael A. ReggioMr. and Mrs. Yishi RenMr. and Mrs. Andy RichardMr. Brendan C. RileyMr. Robert RitchieMr. and Mrs. Thomas RobergeMs. Marlene A. RodriguezMs. Kerry A. RondeauMr. and Mrs. Martin RosenbaumMs. Marion E. RothfussMr. and Mrs. Scott RushfordSalon Pure LLC 02-08Mrs. Cheryl L. SantosMr. and Mrs. John ShafferMr. and Mrs. Robert SmithMs. Joanne SouzaMr. And Mrs. Joseph SpinazolaMrs. Madeline M. StoneStony Brook Primary Care, LLCMs. Kathleen M. SullivanMs. Kristin R. SullivanMr. and Mrs. Chester J. Szablak, Jr.Tentindo, Kendall, Canniff

& Keefe LLPThe Millipore Foundation

Matching Gift ProgramThe Zwanziger Goldstein

FoundationMr. and Mrs. Charles TraftonMs. Maureen TurcotteMrs. Kim UnderwoodMs. Melissa Valcourt-MaherVillage SmokehouseW.B. MasonMr. and Mrs. Kendall M. Wallace, Sr.Mrs. Cheryl WardwellMr. Richard Warner and

Ms. Garland KemperMs. Kim WheelerDr. Jessica Wieselquist and

Mr. William O’DonnellMs. Sandra WintersDr. Earnest Wu

Associate Society($250+)Drs. Ralph and Elizabeth AaronsMs. Alyssa AbbottABC Home HealthcareMr. and Mrs. Frederick A. AbisiMr. Arthur F. AbrahamAlbert H. Notini & Sons, Inc.Mr. and Mrs. John AmboianMrs. Sherry A. AndreAnonymous (3)Mr. and Mrs. Arthur C. Anton, Sr.Mr. Lawrence J. ArditoMrs. Helen J. ArloroMs. Clara N. ArnoldAW-RY PaintingMs. Janet Barr

We sincerely appreciate those who share our commitment to providing high quality healthcare to our community. We extend our deepest gratitude to all our donors, including many employees and medical staff, who contribute in so many ways to Lowell General Hospital.

Development CommitteeBruce Robinson – Chairman

Clementine F. AlexisWinfield S. BrownKevin CampbellNormand E. DescheneDr. Gopala DwarakanathTerry FlahiveRick HessDr. Terry HowardRobert LawlorCurtis LemayWilliam LemosTarina MansurThomas McKayNorman McLoonJames MilinazzoSusan NeymanSteven NormandinNels A. PalmJohn PearsonLura SmithBrian Stafford, C.P.A.Dr. Kevin TomanyDr. Vinod TripathiDavid Wallace

This list includesdonations made betweenOctober 1, 2009 andDecember 31, 2010.

Employee namesare italicized.

Thank you to our 2010 Donors

1716


DONORSCentury Society($100,000+)Enterprise BankMr. and Mrs. Eric W. HansonLowell General Hospital AuxiliaryNetScout Systems

Chairman’s Society($20,000+)Mr. and Mrs. Donald AdieMr. Thomas Adie and

Ms. Lisa GuidoboniAdie Conway, Inc.Estate of Helen S. AlconisMr. Alfred H. CoburnCommonwealth Radiology

Associates, Inc.: Scott D. Abel, MD Joseph M. Barry, MD James C. Bass, MD Jonas J. Berman, MD Kevin J. Callahan, MD Elise Connell-Boudoya, MD Richard A. Dobrow, MD Wei Du, MD Daniel R. Gale, MD M. Elon Gale, MD Michael Geary, MD Paul Gryzenia, MD Himanshu Gupta, MD Bruce Hall, MD Patrick W. Hanks, MD Kellie Hemme, MD Allan I. Hoffman, MD Timothy J. Hough, MD Merric D. Landy, MD Howard W. Lowy, MD Michael Mastromatteo, MD John P. Murray, MD Courtney C. Neff, MD Miriam L. Neuman, MD Erick Nine, MD Nahid Rathore, MD Claudia S. Reynders, MD Zulmarie Roig, MD M. Christian Semine, MD Eva Statz, MD Bruce Stewart, MD Julie Stiles, MD Samuel Tong, MD Sarah Whitehead, MD Alvin Yamamoto, MDMr. and Mrs. John P. ChemalyMr. and Mrs. George L. DuncanEastern BankFrederic B. Emerson

Revocable Trust

Dr. and Mrs. Michael GilchristDr. and Mrs. Jeffrey GoldsteinMr. and Mrs. William LemosMEC Electrical Contractors, Inc.Merrimack Valley Emergency

Associates, Inc.Mr. and Mrs. Nels A. PalmDr. and Mrs. Wayne E. PasanenRadiation Oncology of

Greater LowellMr. and Mrs. Gary SepeThe Ruth C. Leggat Memorial TrustTrinity EMS, Inc.

President’s Society($10,000+)Anonymous Mr. Ronald M. AnsinDrs. Atul and Ajita BhatBlue Cross Blue Shield of MACain Brothers and Company, LLCMr. and Mrs. John W. CarsonMr. David DaleyDemoulas FoundationMr.and Mrs.Normand E.DescheneThe Aubert J. Fay Charitable FundGilbane Building CompanyDr. Mark G. GilchristMr. and Mrs. John J. HaleyDr. and Mrs. Terry Howard J & J Contractors, Inc.Jeanne D’Arc Credit UnionAtty. and Mrs. George B. LeaheyLGH Physician Hospital OrganizationLowell Anesthesiology Services, Inc.Lowell Five Cent Savings BankLowell Surgical Associates, P.C.: John Friel, MD Eric Hillenberg, MD Michael Jiser, MD Roy Shen,MD Rebecca Shore, MDMr. and Mrs. Elkin B. McCallumMrs. Howard MooneyNew England Inpatient Specialists Dr. and Mrs. Frank E. OsbornDr. and Mrs. Lincoln PinskyPrideSTAR EMS Inc.Riverside Medical Group, LLCMr. and Mrs. F. Garrett ShanklinSodexo, Inc. & AffiliatesState Street Wealth

Manager ServicesMrs. Jonathan T. StevensSusan G. Komen for the

Cure FoundationThe Thibault FoundationUniversity of Massachusetts-LowellDr. and Mrs. Harohalli VijayakumarWatermark Environmental, Inc.William B. Spalding Trust

Founder Society($5,000+)Advanced Computer Services, Inc.Agvar Chemicals Inc.Mr. and Mrs. William M. AlexisAngelica CorporationASAP Fire and Safety CorporationBattles FoundationDr. and Mrs. Richard BirkheadMr. and Mrs. Winfield S. BrownDr. and Mrs. Vijayasimham

ChannamsettyMr. and Mrs. John P. Clancy, Jr.Estate of Saul FudimEyeful BeautyFinnegan Development, L.L.C.Mr. and Mrs. B. Jay FinneganMr. and Mrs. Ben FinneganFred C. Church InsuranceFriends Who Care AssociationFUJIFILM Recording Media Mfg.Drs. Abdul and Nasim GhaffarMr. and Mrs. Gregory GilchristMr. and Mrs. Bernie GiletMr. Jim GiletMr. David T. GlasheenGreater Lowell

Community FoundationMr. and Mrs. Steven GreenH.D. Smith Co.Dr. and Mrs. Rizwan-Ul HaqueMr. and Mrs. Eric P. HansonMr. and Mrs. Thomas J. HoeyHub InternationalDr. and Mrs. John K. KimLenzi’s Millhouse & CateringDr. and Mrs. Dennis LinLowell General Hospital

Medical StaffLowell Sun Charities, Inc.Lung Specialists of the

Merrimack Valley, P.C.Atty. and Mrs. Daniel J. MansurMcCoy Associates, Inc. /

McDonald’s RestaurantsMr. and Mrs. Thomas F. McKayMr. and Mrs. Martin T. MeehanMerrimack Valley Cardiology

Associates, Inc.Mill City Management, Inc.Nixon Peabody LLPThe Nooril-Iman Charitable

Foundation, Inc.Owens & MinorDr. and Mrs. Tushar M. PatelMr. and Mrs. John H. Pearson, Jr.Pratt Pediatrics AssociatesPrinceton Properties

Management, Inc.Puma North America, Inc.Red Mill Graphics Inc.Mr. and Mrs. Bruce T. RobinsonRTKL Associates Inc.

Dr. and Mrs. Louis Stylos/Boo Bee Bash

Dr. and Mrs. Mitchell L. SweetU.S. Electrical Services, Inc.Vascular Associates of the

Merrimack Valley, P.C.Mr. and Mrs. Joseph A. White, IIIWilliam A. Berry Son, IncYale-New Haven HospitalMr. and Mrs. Peter J. Zarrilla

Leader Society($1,000+)AMD Global Telemedicine, Inc.AnonymousDr. and Mrs. Michael AthanasoulasAthanasoulas & Pappey

Family DentistryMr. and Mrs. Robert J. AudetDr. and Mrs. Timothy W. BabaDr. and Mrs. Harold R. BassMr. and Mrs. Robert BeaulieuMiss Beverly A. BennettDrs. Marcia and Joseph BergenDrs. Samir and Amita BhattBlackwell Center for

Family MedicineBorder Chelmsford LimousineBostonian GroupMr. and Mrs. Kevin P. BurkeMr. Brian BushDr. and Mrs. Jeffrey M. ByrneMr. Kevin T. CampbellMr. and Mrs. Patrick CanalCerner CorporationChelmsford Primary Care, LLCMrs. Filitsa V. ChigasCitizens BankMr. James CobbCorinthian Designs LLCDr. Carole A. CowanDr. Francis P. CoyleMr. and Mrs. John W. CraneCross Point/Yale PropertiesMr. Aldo CrugnolaMr. and Mrs. Jerome DargieDr. Jennifer and

Mr. Donald DelikatMr. and Mrs. Stephen DeveauMr. and Mrs. Robert A. DonovanThe DOW Company Inc.Mr. and Mrs. Michael Dubuque The Durkin CompanyDrs. Gopala and

Shashikala DwarakanathD’Youville Life and

Wellness CommunityEastern Salt Company, Inc.The Edge Group, Inc.Mr. and Mrs. Francis ElliottEMC Corporation

Dr. Nonnie-Marie EstellaExxonMobil FoundationFay McCabe Funeral HomeFirst Team RealtyMr. and Mrs. Joseph S. FitzpatrickMr. and Mrs. Terry Flahive Nancy FontaineMs. Linda S. GaetanoGallagher & Cavanaugh LLPGallagher Painting Service, Inc.Drs. William and Sheila GalvinDr. and Mrs. Howard M. GardnerGDS Enterprises, Inc. dba

Domino’s PizzaGenerations Physical TherapyGenesis HealthCare CorporationMrs. Priscille V. GodfroyGoodrich CorporationMs. Mary GreenMs. Laurie GullionMrs. Joan HagopianMr. Joseph E. HandleyHenry & Winifred Lyons FoundationHeritage PropertiesMr. and Mrs. Rick HessHiram Francis Mills TrustDr. and Mrs. John Hughes Dr. and Mrs. George B. InglisMr. and Mrs. Robert InnisIRA ToyotaJ.P. Morgan Chase Bank, N.A.Dr. and Mrs. Lawrence P. JohnsonJoker’s LoungeK.L.N. Construction Co., Inc.KBK SportsMs. Julie KenneyDr. and Mrs. Alan T. KentMs. Carol L. KilduffMr. David A. KimballKonarka TechnologiesMr. and Mrs. Paul E. LambertMr. Gregg B. LaneMs. Linda J. LapointeDr. and Mrs. Arthur M. LauretanoMr. and Mrs. Robert M. LawlorThe Marcia Lemkin FoundationMr. and Mrs. Richard LockhartLowell Bank & Trust CompanyLowell Community Health CenterLowell Cooperative BankLowell General Hospital

Cancer CenterLowell General Hospital

Medical Records StaffLowell SpinnersMr. and Mrs. Dana LydstoneDrs. Nathan and

Jeanne MacDonaldMacMillin CompanyMr. and Mrs. Stephen Mallette Mr. and Mrs. Alan J. MatthewsMrs. Jean Mansfield McCaffery Mr. Robert A. McKittrickDrs. Kevin Malone and

Tanya ZouzasMr. and Mrs. Norman D. McLoon, Jr.Dr. and Mrs. Eric A. MeikleMercury Computer Systems, Inc.Ms. Diana D. Merriam

Merrimack Valley Orthopedic Associates

MicroAire Surgical InstrumentsMicrowave Radio CommunicationsMiddlesex Community CollegeMr. and Mrs. James Milinazzo Mill City Medical GroupDr. and Mrs. Donald H. MillerModell’sMr. Mark E. MollenhauerMr. and Mrs. Edward J. MoloneyMr. Ron MurphyN.B. Kenney Company, Inc.New England Medical Insurance

Agency, LLCNew England Neurological

AssociatesNew England PET Imaging

System of Greater LowellNew England Rehabilitation

Hospital at LowellMrs. M. Arthur NeymanMs. Karen NicollsMr. and Mrs. Steven R. NormandinNortheast Rehabilitation HospitalOver Thirty Baseball, Inc.Par Pharmaceutical, IncDr. and Mrs. Han Young ParkParker Moses Greeley TrustMr. Robert A. Parris, Jr.Parris & Associates Inc.Pawtucket Pharmacy, Inc.PC ConnectionMrs. John Pearson, Sr.Pediatric practice of Drs.

Gilchrist and SevignyDr. and Mrs. David C. PickulPresidio Networked Solutions, Inc.Prime Steel Erecting, Inc.ProMutual GroupReveal Imaging Technologies, Inc.Riverside Primary Care

Specialists, Inc.Mr. and Mrs. Thomas G. RothfussS&R CorporationMr. and Mrs. Brian SantosMs. Christine L. ScaplenDrs. Sebastian Sepulveda

and Dina EliopoulosDr. and Mrs. Shailesh J. ShahMr. and Mrs. James C. Shannon, IIIShannon & Associates, CPA’sMr. Joseph SheedyShields Health CareDrs. Balbir and Neelam SihagSoucy Industries, Inc.Southwest Consulting

Associates, Inc.Sovereign BankSparks Company, Inc.St. Anthony’s Church FeastsSt. Jude Medical, Inc.Mr. and Mrs. Brian Stafford Stafford, Gaudet & Associates Mr. John E. StansfieldDr. and Mrs. Eric H. SteinDr. and Mrs. Jeffrey StoneMr. and Mrs. John SullivanTD Bank Wealth ManagementDr. Dorairaju Thavaseelan

Mr. and Mrs. Glenn D. ThoeneThompson Consultants, Inc.Dr. and Mrs. Kevin S. TomanyMs. Carmela M. TrembleyDrs. Vinod and Usha TripathiUnited Benefit ServicesUniversity of Massachusetts

Graduate SchoolVNA of Greater Lowell, Inc.Dr. and Mrs. Vladimir VolfsonMr. and Mrs. David E. WallaceMrs. Gerald R. WallaceWashington Savings BankWendy’s International, Inc.Dr. and Mrs. Frederick W. WikanderMr. Frank A. Wilson, IIMr. William F. Wyman, IVDr. and Mrs. Hayward K. Zwerling

Friend Society($500+)495 Storage, LLCAnonymousAkibia Network & Security SolutionsMr. and Mrs. John P. AmboianDrs. Murat Anamur and

A. Deniz OzelMr. and Mrs. Christian T. AndersenMs. D. Tess AngelusMr. and Mrs. Raymond L. Anstiss, Sr.Anstiss & Company, P.C.Ms. Claudia A. AntoliniApplebee’s Neighborhood

Grill & BarDr. and Mrs. Blair ArdmanMs. Julie Arloro-MehtaMr. and Mrs. Robert H. Banta, Jr.Ms. Maureen BelleyDr. and Mrs. David J. BermanBianco’s Catering, Inc.Ms. Frances BobusiaMr. and Mrs. Jim BoenisMr. and Mrs. Bruce B. Bonner, Jr.Mr. and Mrs. Edwin BozekDr. and Mrs. Michael BralowerMr. Be Nai Ah BravoDr. and Mrs. Peter BreenMrs. Edith W. BurgerMr. Steven A. BurtonMs. Linda CarpenterCaturano and Company FoundationMs. Mary ChamberlinDr. and Mrs. Ronald ChaputMr. and Mrs. William CharetteChelmsford Family Practice, PCChelmsford Pediatrics, LLCMr. Paul ChicklisMr. and Mrs. Mark S. CochranMr. and Mrs. Clement T. ColeMr. Dennis ConwayCoram Specialty Infusion ServicesMs. Leslie DavisMr. and Mrs. Matthew DavisMr. and Mrs. Paul J. DeFronzoDineli, P.C.Dracut Family HealthCare, LLCDr. and Mrs. Milton A. Drake, Jr.

Ms. Mary EcklundEdwards Angell Palmer

& Dodge LLPMr. and Mrs. Ken EricksonMr. Alan FlaggFleet Couriers, Inc. /

New England Medical ExpressMs. Genevieve R. FoleyDr. Karen Fortune and

Mr. Jon SjobergMs. Carol GagneGallant and Ervin, LLCMr. Thomas A. GendreauMr. and Mrs. Forrest GentMr. and Mrs. Stephen L. GervaisMr. and Mrs. Daniel R. Gillette, Sr.Mr. and Mrs. Robert D. Gilligan Jr.Ms. Sandra GilroyGreater Lowell Pediatrics, Inc.Green Pages, Inc.Griffin York and KrauseGroup 1 AutomotiveMr. Daniel J. HamelinHBCSHealth & Education Services, Inc.Mr. Robert IngramMs. Lindsay JohnsonMr. and Mrs. Steven JoncasMr. and Mrs. Richard KallmanMr. and Mrs. Kevin KandoDr. and Mrs. Christopher KareoresMr. and Mrs. Christopher P. KarskiMr. Peter KaskonsMr. and Mrs. Anthony LaBrecqueMr. and Mrs. Roger R. LangloisMs. Sandra N. LanierMr. and Mrs. James D. LathamMr. and Mrs. F. Bailey Laughlin, Jr.Mr. Paul LavoieDr. John E. Leggat, Jr.Mr. and Mrs. Robert H. Leighton, Jr.Mr. and Mrs. Curtis J. LeMayLong-Term Pharmacy Solutions, Inc.Mrs. Colleen LongtinLowell Wish Project INCMs. Amanda MacFadgenMrs. Martha M. ManningMs. Lisa MarberblattMs. Migdalia MartinezMs. Linda McLellanMerrimac Medical Investors, LLCMr. and Mrs. James D. MiamisDr. Denise and Mr. Kenneth MillsMoe’s Southwest Grill #1199Mrs. Mary MooreMs. Dorothea A. MosherMr. Kenneth J. MuzykewiczNMTW Community Credit UnionNorth Haven RotaryNorthern Bank and Trust CompanyMr. and Mrs. Daniel O’ConnorOffice Environments of

New EnglandOrthopaedic Surgical Associates

of Lowell, P.C.Mrs. Robin W. PancygrauMr. Ronald PaquinPeople’s United BankMr. and Mrs. George PoppMr.and Mrs.Thomas M.Proudman

Mr. and Mrs. William J. QuinnQuirk Auto DealersMr. and Mrs. Hebert T. RaistrickRaoust Communications, Inc.Dr. Roopa ReddyMr. and Mrs. Timothy ReganMr. Michael A. ReggioMr. and Mrs. Yishi RenMr. and Mrs. Andy RichardMr. Brendan C. RileyMr. Robert RitchieMr. and Mrs. Thomas RobergeMs. Marlene A. RodriguezMs. Kerry A. RondeauMr. and Mrs. Martin RosenbaumMs. Marion E. RothfussMr. and Mrs. Scott RushfordSalon Pure LLC 02-08Mrs. Cheryl L. SantosMr. and Mrs. John ShafferMr. and Mrs. Robert SmithMs. Joanne SouzaMr. And Mrs. Joseph SpinazolaMrs. Madeline M. StoneStony Brook Primary Care, LLCMs. Kathleen M. SullivanMs. Kristin R. SullivanMr. and Mrs. Chester J. Szablak, Jr.Tentindo, Kendall, Canniff

& Keefe LLPThe Millipore Foundation

Matching Gift ProgramThe Zwanziger Goldstein

FoundationMr. and Mrs. Charles TraftonMs. Maureen TurcotteMrs. Kim UnderwoodMs. Melissa Valcourt-MaherVillage SmokehouseW.B. MasonMr. and Mrs. Kendall M. Wallace, Sr.Mrs. Cheryl WardwellMr. Richard Warner and

Ms. Garland KemperMs. Kim WheelerDr. Jessica Wieselquist and

Mr. William O’DonnellMs. Sandra WintersDr. Earnest Wu

Associate Society($250+)Drs. Ralph and Elizabeth AaronsMs. Alyssa AbbottABC Home HealthcareMr. and Mrs. Frederick A. AbisiMr. Arthur F. AbrahamAlbert H. Notini & Sons, Inc.Mr. and Mrs. John AmboianMrs. Sherry A. AndreAnonymous (3)Mr. and Mrs. Arthur C. Anton, Sr.Mr. Lawrence J. ArditoMrs. Helen J. ArloroMs. Clara N. ArnoldAW-RY PaintingMs. Janet Barr

We sincerely appreciate those who share our commitment to providing high quality healthcare to our community. We extend our deepest gratitude to all our donors, including many employees and medical staff, who contribute in so many ways to Lowell General Hospital.

Development CommitteeBruce Robinson – Chairman

Clementine F. AlexisWinfield S. BrownKevin CampbellNormand E. DescheneDr. Gopala DwarakanathTerry FlahiveRick HessDr. Terry HowardRobert LawlorCurtis LemayWilliam LemosTarina MansurThomas McKayNorman McLoonJames MilinazzoSusan NeymanSteven NormandinNels A. PalmJohn PearsonLura SmithBrian Stafford, C.P.A.Dr. Kevin TomanyDr. Vinod TripathiDavid Wallace

This list includesdonations made betweenOctober 1, 2009 andDecember 31, 2010.

Employee namesare italicized.

Thank you to our 2010 Donors

1716


18

19

“We are proud to contribute to Lowell General Hospital’s legacy of healthcare. The Auxiliary’s commitment to donate $750,000 to the Legacy Fund over the next several years ensures a healthier future for our community.” Tarina Mansur, President, Lowell General Hospital Auxiliary

20

21

22

23

24

25

26

27

FINANCIALSBalance Sheet FY10 FY09

Assets

Cash and equivalents $19,494,652 $15,047,816

Investments at market value* 147,920,665 60,414,688

Patient accounts receivable 22,316,702 20,988,907

Property, plant and equipment 67,421,898 60,066,888

Due from affiliates 1,471,957 1,620,015

Other assets 24,275,483 11,678,103

Total assets 282,901,357 169,816,417

Liabilities and net assets

Accounts payable and accrued expenses 38,265,255 25,602,805

Due to third parties 6,372,694 5,395,657

Due to affiliates 7,633 560,355

Long-term debt* 111,173,668 22,848,913

Other liabilities 29,557,828 32,646,336

Net assets 97,524,279 82,762,351

Total liabilities and net assets 282,901,357 169,816,417

Statement of Operations

Operating revenues 235,635,896 217,346,290

Total operating expenses 226,194,672 211,384,459

Operating income 9,441,224 5,961,831

* Investments include proceeds of a $95 million bond for the Legacy Project

Financial Performance

28

“In 2010, we continued to sustain and improve our financial position through effective cost management, increased volume, successful balance sheet management and the strategic investment of capital. The Legacy Project will help solidify Lowell General Hospital’s market position for years to come.” Susan Green, MST, Vice President and Chief Financial Officer

Uncompensated/Undercompensated Care Costs FY10 FY09

Provision of free care services $6,100,430 $8,156,300

Charity care allowance 2,618,049 2,132,786

Medicaid underpayments 4,593,452 4,777,739

Total 13,311,931 15,066,825

Patient Highlights

Inpatients discharged 15,693 15,787

Patient days of care provided 53,537 53,450

Average length of stay (in days) 3.42 3.39

Births 2,371 2,414

Diagnostic imaging preocedures 147,223 142,961

Laboratory procedures 1,163,440 1,156,864

Surgical procedures 10,393 10,102

Radiation therapy procedures 11,610 11,645

Emergency services 48,931 49,287

Outpatient clinic visits 27,559 25,510

Our Team

Volunteer hours 50,200 49,250

Volunteers 515 501

Nursing division 791 786

Allied health 318 260

Support staff 482 498

Medical staff 485 472


FINANCIALSOfficersMargaret A. Palm ChairmanNormand E. Deschene President/CEOSusan Green Treasurer/CFODaniel J. Mansur Clerk

TrusteesJohn Carson, PhDJack ClancyCarole A. Cowan, Ed.D. Normand E. DescheneGeorge L. DuncanGopala K. Dwarakanath, MDAbdul Ghaffar, MDJeffrey Goldstein, MDEric P. HansonEric W. Hanson Rick D. HessJohn C. Hughes, MDArthur Laurentano, MDRobert H. Leighton, Jr.Daniel J. MansurTarina MansurThomas F. McKay James L. MilinazzoJacqueline F. MoloneyMargaret A. PalmNels A. PalmJohn H. Pearson, Jr.David C. Pickul, MDBruce T. RobinsonPeter D. Roman, MDJames C. Shannon, IIIBrian J. StaffordJohn C. ThibaultDavid WallaceDrew Weber

Trustees EmeritusRichard L. AldenClementine AlexisArthur C. Anton, Sr.Michael Athanasoulas, DDSRobert J. AudetEdith W. BurgerWilliam J. CollinsRobert A. DonovanDaniel R. GilletteTerry T. Howard, MDCharlotte LaPierreF. Bailey Laughlin, Jr.Jean R. McCafferyLincoln N. Pinsky, MDVinod Tripathi, MDKendall M. WallaceStuart G. Weisfeldt, MD

CorporatorsDon AdieDonald C. Agostinelli, MDMurat A. Anamur, MDStella M. AthanasoulasPeter J. AucellaDeborah A. BelangerBeverly A. BennettDavid J. Berman, MDRichard E. Bolton, Jr. Michael Bralower, MDKevin P. Broderick, Atty.Janet M. BrunoGinger P. BurkePaul M. Burke, Jr., MDRichard P. BurkinshawJeffrey M. Byrne, MD Kevin T. CampbellJose M. Carrion, MD Linda CarsonJames E. CarterJudith K. CarvenJames M. CassinLynn Le Maire ChaputFilitsa Vess ChigasTracey Wallace CodyMatthew CogginsChristopher H. ColecchiMichael G. ConwayJames J. CookLaura J. CostelloM. Patricia CraneMichael CreaseyAldo Crugnola, Sc.D.

Shamim A. Dahod, MDG. Michael DemarasArthur T. DemoulasGururaj DeshpandeEdward K. DickMaureen DipalmaJohn C. Donohoe, Jr.Ellen M. DonovanKay Doyle, PhDEffie Poulakos DragonJohn J. Droescher, Jr., MDMichael P. DubuquePeter DulchinosGeorge C. Eliades, Jr.Rob FardinD. Gregory Felch, MDVincent R. FerraraMarshall L. FieldB. Jay FinneganMary Ellen FitzpatrickMatthew FitzpatrickThomas O. Fitzpatrick, MDTerry FlahiveJerold Fleishman, DPMRobert T. FlynnKaren Fortune, MDJanet FrawleyKaren FrederickAlden G. Gagnon, MDMichael W. Gallagher, Atty.Marc P. GendreauSamuel D. Gerber, MDMaureen R. GervaisCarol GilchristMark G. Gilchrist, MDBernard E. GiletJohn J. HaleyJames A. HallJohn P. HarringtonLawrence Hessman, MDJames B. HoganMalea S. HughesHenrick R. Johnson, Jr.Lawrence P. Johnson, MDNancy Donahue JoncasSteven Joncas

Richard C. JumppRoland R. KelleyAlan T. Kent, MDPeter M. LallyPauline LambertJames D. LathamHerman P. LaturnauRobert M. LawlorCurtis J. LeMayDeborah Lemos William LemosMaureen LernerEdward M. Lipman, MDDonald C. MainA. Justin McCarthyEvelyn E. McCartneyJennifer A. McKayRobert A. McKittrickRobert S. McKittrickNorman D. McLoon, Jr.Martin T. MeehanDonald H. Miller, MD William J. MoriartyFrances Morse, MDIrving J. Newman, MDSteve NormandinPeter T. O’HearnMark O’NeilJeanne L. OsbornMichael Pappafagos, Ed.D.Han Y. Park, MDSusan PasanenWayne E. Pasanen, MDBarbara Savitt PearsonLuis M. PedrosoJames J. Pepper, MDKathleen M. PlathWilliam QuinnRobert F. RiversAnthony A. RomanoEmily RosenbaumCatherine RyderRichard A. Sachs, MDNicholas C. SarrisChris A. ScottJames C. Shannon, Jr.

Scott A. Sigman, MDNeelam Sihag, MD Lura SmithAlan SolomontJohn E. StansfieldMary E. StevensMichael B. SullivanTimothy D. SullivanChester J. SzablakElaine Zouzas ThibaultGlenn ThoeneKevin S. Tomany, MDLori A. TrahanDeborah TrullRobert M. WallaceDavid WegmanAmy B. WernerJessica Wieselquist, MDFrank A. WilsonLeonard A. Wilson

LGH AuxiliaryOfficersMary BennettLinda CarsonLynn ChaputJan DemetriouPauline LambertDeborah Lemos Tarina Mansur Pamela White

DirectorsPauline BeaulieuLinda ChemalyJoy DescheneChristine FraserCarol GilchristJanet LaughlinPaula LeavittCarrie MeikleDeborah TrullLisa Vigliotta

Balance Sheet FY10 FY09

Assets

Cash and equivalents $19,494,652 $15,047,816

Investments at market value* 147,920,665 60,414,688

Patient accounts receivable 22,316,702 20,988,907

Property, plant and equipment 67,421,898 60,066,888

Due from affiliates 1,471,957 1,620,015

Other assets 24,275,483 11,678,103

Total assets 282,901,357 169,816,417

Liabilities and net assets

Accounts payable and accrued expenses 38,265,255 25,602,805

Due to third parties 6,372,694 5,395,657

Due to affiliates 7,633 560,355

Long-term debt* 111,173,668 22,848,913

Other liabilities 29,557,828 32,646,336

Net assets 97,524,279 82,762,351

Total liabilities and net assets 282,901,357 169,816,417

Statement of Operations

Operating revenues 235,635,896 217,346,290

Total operating expenses 226,194,672 211,384,459

Operating income 9,441,224 5,961,831

* Investments include proceeds of a $95 million bond for the Legacy Project

From left to right:Winfield Brown (VP,Administration)Joseph White, III (Executive VP/COO)Amy Hoey (VP, Patient Care Services/CNO)Normand E. Deschene (President/CEO)Wayne E. Pasanen (VP, Medical Affairs)Susan Green (VP, CFO)Peter J. Zarrilla (VP, Chief Human Resources Officer)

Financial Performance Forward-looking Community Leadership

28 29

“In 2010, we continued to sustain and improve our financial position through effective cost management, increased volume, successful balance sheet management and the strategic investment of capital. The Legacy Project will help solidify Lowell General Hospital’s market position for years to come.” Susan Green, Vice President and Chief Financial Officer

Uncompensated/Undercompensated Care Costs FY10 FY09

Provision of free care services $6,100,430 $8,156,300

Charity care allowance 2,618,049 2,132,786

Medicaid underpayments 4,593,452 4,777,739

Total 13,311,931 15,066,825

Patient Highlights

Inpatients discharged 15,693 15,787

Patient days of care provided 53,537 53,450

Average length of stay (in days) 3.42 3.39

Births 2,371 2,414

Diagnostic imaging preocedures 147,223 142,961

Laboratory procedures 1,163,440 1,156,864

Surgical procedures 10,393 10,102

Radiation therapy procedures 11,610 11,645

Emergency services 48,931 49,287

Outpatient clinic visits 27,559 25,510

Our Team

Volunteer hours 50,200 49,250

Volunteers 515 501

Nursing division 791 786

Allied health 318 260

Support staff 482 498

Medical staff 485 472


LGH_2010AnnualReport1

Documents

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new lowell general hospital

legacy lowell general

ranked lowell general

hospital employer

stateoftheart hospital

new campus

medical staff president