Leveraging Team Productivity Sheila Veuleman, VPS Ken Alexander, LHA.

Leveraging Team Productivity

Sheila Veuleman, VPSKen Alexander, LHA

What Defines a Team?

• two or more draft animals harnessed to the same vehicle or implement–Merriam Webster

What Defines a Team?

• A group of people with different skills and different tasks, who work together on a common project, service, or goal, with a meshing of functions and mutual support.–Washington University Business School (via Google)

What Defines a Team?

Team Goals

• Home• Brain• Heart• Courage• Broom…..

Team Foundation

• Knowledge• Attitude• Performance

Team Foundation

• Knowledge–Shared Mental Model•Are we on the same page?•Go find the wizard-get Dorothy

home!•Used collective knowledge

Team Foundation

• Attitude–Mutual Trust• They believed in each other

–Team Orientation• “All for one, one for all”• Encouraged each other

Team Foundation• Performance -5 Elements–Adaptability• “Go get the broom”- adjusted for an

interim goal –Accuracy• Follow the yellow brick road• Dorothy asked Scarecrow for directions-

didn’t guess– Productivity• Every waking hour spent trying to obtain

the goal. But took time for themselves

Team Foundation• Performance-5 Elements–Efficiency•Didn’t waste time•Didn’t get sidetracked

–Safety•Watch out for flying monkeys!!

Other Elements of a Productive Team

• Leadership• Situation Monitoring• Mutual Support• Communication

VPS Team Goals

• Case Completion• IRR Completion and Review• Quality Team audits• Team meetings

In Summary…..

• Commitment• Collaboration • Communication• Celebration

Achieving & Sustaining Goals

“Creating and Sustaining Performance Excellence Depends Upon A Conscious Choice …& Discipline.”

-David Fox

Achieving & Sustaining Goals

“Leaders get the behavior they exhibit and they tolerate.”

-Jim Collins

The Moral of the Story….

You’ve always had the power my dear; you’ve only had to learn it for yourself.

-Glinda

Thank You!Sheila Veuleman, Quality Analyst II

Virtual PICU SystemsE-mail: [email protected]

Ken Alexander, Vice PresidentLouisiana Hospital Association

E-mail: [email protected]