Session Four Building Rapport
May 13, 2015
Session Four Building Rapport
Reflective Journal
Progress Report
Introduction
Skills Assessment
The Helping Role
rapport building
Attending and Refraining Paraphrasing Reflecting
FeelingsThe Change
ModelQuestioning
Skills
Bringing it all together
& Final
Assessment
Session Aims
The aims for this session are to learn about:
(1) The importance of creating a good listening environment
(2) The importance of rapport and how it can be developed
Learning OutcomesBy the end of this session you will be able to:
1. Identify minimum conditions for a helping
contract
2. Examine what makes a good listening
environment
3. Describe what is meant by rapport and rapport
building
4. Demonstrate rapport building skills
Last Session
Contents of this Session
1. Ice-breaker
2. The minimum contract
3. “What have I noticed?”
4. What makes a good listening
environment?
5. Definition of rapport
6. Rapport building
Whiskers Whispers
The Minimum Helping Contract
Time and PlaceAbility of the ListenerConfidentiality and its Limits
SafeguardingLegal obligationsMoral obligationsPolicies and Procedures
“What Have I Noticed?”
Working in pairs, take five minutes each, to explore what you have noticed about:
Your communication skillsThe communication skills of othersAreas you could develop
Managing Your Listening Environment 15 minutes
List the factors that go to make a good listening environment
Improving Your Environment
Comfort Break
Rapport
Rapport
A relationship characterised by mutual trust
Occupying the same emotional space as the client
Rapport?
Rapport?
Rapport?
Rapport?
Rapport Building
Appropriate eye contact
Mirroring body language
Mirroring breathing
Matching voice tone
Matching words and phrases
Matching beliefs and values
Rapport Building Exercise 20 minutes
1. Find a partner you don’t know too well
2. Remember to manage your listening environment
3. Spend five minutes each talking about the following topic: “My favourite holiday”
4. Whilst you listen focus on your rapport building: the mirroring of posture, body language, breathing and voice tone.
You could use any spare time to talk about your experience of the exercise.
Rapport Breaking Exercise
With the same partnerTake turns to talk about your favourite
television programme or filmThis time you will mismatchNotice what happens to the level of rapport
and your feelings
The Round
ConclusionsYou are now able to:
1. Establish a minimum contract
2. Identify what makes a good listening environment
3. Describe what is meant by rapport and rapport building
4. Demonstrate rapport building skills
You are welcome to go away and observe levels of rapport
between people and practise your rapport building
Thank You Everybody!