LeT Systems with SAP..

SAP & LeT Systems Present

eRespond™ OMS For Utilities

LeT Systems - eRespond™

eRespond™ from LeT Systems is a extension of the SAP@ solution implementation approach, offering a functionally rich, modular application to the network operations, outage and event management requirements of distribution utility companies including off-the-shelf Business Intelligence (BI) capability.

Includes:

SAP Certified Integration & pending NetWeaver certification

15 years understanding of the Utility Distribution Industry

Applications to meet the specific needs of modern utilities

Pre-packaged OMS solution for the Utility Industry

Multiple client implementations across 4 continents

Significantly shorter implementation times

Reduced Total Cost of Ownership (TCO) for customers

Certification for eRespond™

Figure 1 eRespond Integrated Event Management Screen

Figure 2 BI pre-packaged module for Operations

LeT Systems has been an partner of SAP since 2003 and is currently a Certified Integration Partner. NetWeaver Certification is contracted for end 2006.

Partner Certifications SAP Certification Interface 2006 SAP Certification Release End 2006 Product Release 2007

LeT Systems Value Proposition

LeT Systems and SAP together provide a specific solution for utility companies that is not available in the market today.

Business advantages to the customer include:

Complete SAP OMS solution provided by a certified partner.

COTS solution: Transfers best practices and provides roadmap for future upgrade.

Proven abilities and knowledge of distribution utility industry data.

Modular solution that leverages existing customer investment in SAP.

Ability to deliver one or multiple modules based on client requirements.

Packaged BI ensures rapid deployment and reduced costs for enterprise deployment.

Pending Certified NetWeaver standard integration promotes SAP as standard platform.

Quick Win with Business Users with implementation in 6 months.

Limited Competition – who else is delivering packaged solutions for utilities?

LeT Systems Value Proposition

Operational advantages to the customer of the eRespond™ OMS include:

Minimizes Outage Time

Improves Customer Service

Reduces Operational Costs

Identifies and Improves Asset Performance

Fulfils Regulatory Requirements

Easy Integration and Rapid Deployment

User friendly and business targeted

Future proofed – latest architecture

Web based for easy access from multiple locations

eRespond™ : Powered by SAPThe eRespond™ Integration Exchange (IX) was designed from the ground up to reduce the cost and timeline for integration to SAP applications. IX is certified with the SAP solution suite.

eRespond™ Integration Exchange (IX)

IX has standard interfaces for:

SCADA,

GIS Applications

Call Centre Applications

IVR Applications

Human Resource Applications

Regulatory Reporting

All of the standard interfaces are easily and quickly customizable to meet the differing specific business process requirements of each utility.

Work & Asset Management Apps

Business Intelligence Applications

Customer Information Systems

Billing Systems SMTP and SMS Server Applications.

eRespond™ facilitates direct system to system integration using options ranging from file transfer to application integration at process level. It is also designed to participate in Service Oriented Architecture (Web Services) solutions.

eRespond™ Integration Exchange (IX)

Detail:

JMS with XML/CSV Payload (Preferred Mechanism for asynchronous exchange of messages).

SOAP Server (Preferred mechanism for synchronous invocation of eRespond™ functionality).

EJB Integration for tight application integration where required.

eRespond™ Integration Exchange (IX)

Advantages:

Isolates eRespond™ core from details of external applications

Allows plug-in of adapters to integrate external applications

No need for code changes to eRespond™ core product

Designed for Max configuration with minimum programming

Allows extensibility of customers’ deployment

Scalable and robust

IX has been designed to provide 99.995% uptime for interfaces to and from eRespond™

eRespond™ comprises the following core modules:Trouble CallPremise and Customer Network ManagementPlanned Outage ManagementUnplanned Event Identification and ManagementHV, MV And LV Events ManagedInferencing of eventsIVR IntegrationGIS, Spatial And Tree View Presentation Of InformationWork And Resource ManagementManagement support functions through reports and statisticsBusiness Intelligence ReportingScenario planning for ‘what if’ analysisGuaranteed standards for regulatory reporting

eRespond™ Functional Overview

eRespond™ is a functionally rich, modular solution to the outage and event management requirements of utility distribution companies. The system allows users to effectively manage the planned and unplanned outage/event identification and restoration process and provide timely & relevant information to stakeholders.

eRespond™ BI Reporting

eRespond™ also provides Package Business Intelligence capability that focuses on Products & Services specifically for the Utility Distribution Industry .

This is a completely packaged solution that provides: Key Performance Indicators An Enterprise Business Intelligence Model (BIM) Ready-Built Departmental Solutions (Dashboards, Reporting, Queries)

across the following departments:- Operations- Work Management- Customer Service- Work Scheduling- Transmission- Revenue Analysis- Financials- HR- Asset Reliability

ETL Process Integrating Disparate Systems

To match this superior functionality we also ensure extensive subject matter expertise that provides for timely implementations within 6 months

eRespond™ integration with the SAP platform allows utility companies to maximize their SAP investment through the introduction of a world class Outage and Event Management solution. Also, the ability to introduce LeT Systems’ BI package leveraging SAP BW extends SAP operations usage within existing customer sites.

Existing eRespond™ customers have been able to adopt the integration exchange (IX) to expand the use of SAP modules such as SAP ISU, MySAP CRM, PM, MM, AM, HR and Financials.

SAP integrated implementations have been completed in UK, South East Asia and South Africa.

eRespond™ Customer Adoption

Industry-Specific Opportunities

eRespond™ is designed to be the business engine behind core functions including:

Customer contact

Outage & Event Management

Network Modelling / Management

Workforce Management

Crew dispatch

Mobile data requirements

Business Intelligence

With utility customers across the globe, there are significant new business and customer expansion opportunities.

Summary: Why is this different?

Rapid Implementations.

Packaged BI Library (KPIs, Web parts, graphs, Reports, etc.) for the utility markets.

Configurable and Interactive digital dashboards allowing for a single solution across the entire enterprise.

Packaged ETL enables rapid integration.

Pre-packaged integrations into other systems.

Spatial representation of distributed assets.

Clear visualization of events and trends.

Real-time and historical information spatially presented for analysis.

Graphically trend and forecast information.

Technical Compliance / Open Architecture.

Pure Web Based Architecture for ease of support and scalability.

Low Cost Infrastructure.

Scalable web Based Solution can Support 1,000s of Users.

Fully integrated, eliminates hidden costs of traditional BI tools.

No additional Costs for 3rd Party ETL Tools.

Suite of tools allow for ongoing support and expansion.

Cross Discipline Utility Focused Business Analysis such as Customer Service > Operations Management > WMS > RCM

Determines the “True” Cost of Failures/Events

About LeT Systems

In operation since 1992, LeT Systems have built up unparalleled experience, with eRespond™ users collectively serving a client base of over 40 Million metered customers worldwide.

For further information visit www.letsys.com.

Contacts Paul Ryan, National Software Centre, Mahon, Cork, Ireland Phone: +353 21 2309328E-mail: [email protected] For More Information www.letsys.com