Lessons in Enabling Effective Procurement Change
Lessons in Enabling Effective
Procurement Change
Improving Procurement is Not Easy
Most procurement initiatives aim to reduce costs and improve quality
Yet many of them fail to deliver on these promises
Neglecting change management is the most important cause of failure
Drive the Change from the Top
1. Ensure the initiative is led by the senior management
3. Determine what is to be achieved and how the change will be managed and measured
2. Create a map of the existing purchasing processes and a blueprint for the future
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Consult Your People
Stakeholders may resist the change by arguing that it lacks an understanding of frontline priorities
Identify and address their concerns as it may reveal risks that were ignored previously
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Come to a Consensus
Stakeholders need to understand the reasons for the change and approve of the end results
People may be unclear about what they should expect if the initiatives seem like a never-ending list
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Take Steps to Change the Mindset
Employees invested in the existing practices might believe that they are protecting the company from a mistake
Build a more attractive and transparent approach for people to accept change and become enthusiastic advocates
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Communicate Effectively
Use effective communication channels and reach out to your stakeholders
Customize all communications to understand and manage the perceptions of your audience
Keep communication two-way: listen to and understand the concerns of your stakeholders
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Train Your Staff
Employees often worry about whether or Not they possess the required skills to continue with their jobs
Take an early lead to help the staff adapt to their new roles
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Keep Your Eye on the Prize
Discard the old processes when you adopt new ones
Avoid demonstrating a lack of organizational support by using both new and old processes simultaneously
Always focus on the bigger objective
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Make Your Change a Success
Manage stakeholders and assess the impact of the change
Train your staff and showcase the benefits of the program
Push for cultural and behavioral change
Engage those affected By the change
Copyright © 2017 Tata Consultancy Services Limited
Lessons in Enabling
Effective Procurement
Change
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