LESSON PLAN - safe-training.com · • Explain the process of effective delegation in relation to ... Award in Security Supervision LESSON PLAN 3: Delegation ... Learning Outcomes
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This product is provided under licence. Only licence holders are authorised to deliver materials from this training pack. Unauthorised users will be prosecuted.
This product is provided under licence. Only licence holders are authorised to deliver materials from this training pack. Unauthorised users will be prosecuted.
Award in Security Supervision
LESSON
PLAN
1: Roles and responsibilities of a security supervisor Day: 1 Duration: 1 hour
Learning Outcomes Method Slides Notes
Lesson introduction, aims and learning outcomes Instruction 1-2
1. Define the responsibilities a security supervisor holds Instruction, discussion, activity
3-4 S3 Activity: List of responsibilities
2. Explain the skills a security supervisor must possess Activity, discussion 5-6 S5 Activity: List of skills
3. Analyse the difference between a supervisor and a manager Instruction, activity 7-9 S9 Activity: Differences between supervision and management
4. Identify the feelings a newly appointed supervisor may experience
Instruction, activity, discussion
10 S10 Activity: Concerns and feelings of a supervisor
This product is provided under licence. Only licence holders are authorised to deliver materials from this training pack. Unauthorised users will be prosecuted.
This product is provided under licence. Only licence holders are authorised to deliver materials from this training pack. Unauthorised users will be prosecuted.
Award in Security Supervision
LESSON
PLAN
2: Leadership Day: 1 Duration: 1.5 hours
Learning Outcomes Method Slides Notes
Lesson introduction, aims and learning outcomes Instruction 1-2
1. Define the difference between management and leadership
Instruction, discussion, activity
3-5 S3 Activity: Tasks of management and attributes of a leader S5 Activity: Leaderships roles
This product is provided under licence. Only licence holders are authorised to deliver materials from this training pack. Unauthorised users will be prosecuted.
This product is provided under licence. Only licence holders are authorised to deliver materials from this training pack. Unauthorised users will be prosecuted.
Award in Security Supervision
LESSON
PLAN
3: Delegation Day: 1 Duration: 2.5 hours
Learning Outcomes Method Slides Notes
Lesson introduction, aims and learning outcomes Instruction 1-2
1. Define the term delegation Instruction, discussion, activity
3 S3 Activity: Benefits of delegation
2. Evaluate the benefits of delegating responsibility
Instruction, discussion, activity
4-5 S5 Activity: Reasons not to delegate
Lunch
3. Delegate responsibilities and diagnose problems associated with delegation
Instruction, discussion, activity
6-10 S6 Activity: Identify factors to consider when delegating S8 Activity: Can responsibility be delegated S10 Activity: What should and shouldn’t be delegated
4. Determine which tasks are best delegated and those that should never be delegated
Instruction, discussion, activity
11-12 S11 Activity: Delegation to the wrong person
This product is provided under licence. Only licence holders are authorised to deliver materials from this training pack. Unauthorised users will be prosecuted.
This product is provided under licence. Only licence holders are authorised to deliver materials from this training pack. Unauthorised users will be prosecuted.
Award in Security Supervision
LESSON
PLAN
4: Motivation Day: 1 Duration: 2.25 hours
Learning Outcomes Method Slides Notes
Lesson introduction, aims and learning outcomes Instruction 1-2
1. Determine the factors that motivates an individual Instruction, discussion, activity
3-6 S3 Activity: What motivates and de-motivates
2. Look at the motivational process Instruction, discussion 7-10
3. Analyse the different theories of types of basic need
Instruction, discussion, activity
11-13 S11 Activity: Types of need
4. Distinguish between intrinsic and extrinsic motivation
Instruction, discussion, activity
14 S14 Activity: Intrinsic and extrinsic motivation
5. Evaluate how financial and non-financial rewards can motivate
Instruction, discussion, activity
15-18 S15 Activity: Does money motivate? S16 Activity: Non-financial rewards S18 Activity: Actions to increase motivation
This product is provided under licence. Only licence holders are authorised to deliver materials from this training pack. Unauthorised users will be prosecuted.
This product is provided under licence. Only licence holders are authorised to deliver materials from this training pack. Unauthorised users will be prosecuted.
Award in Security Supervision
LESSON
PLAN
5: Teamwork Day: 2 Duration: 2.5 hours
Learning Outcomes Method Slides Notes
Lesson introduction, aims and learning outcomes Instruction 1-2
1. Define the term ‘Teamwork’
Instruction, discussion, activity
3-4 S3 Activity: Features of a strong team
2. Examine the importance of introducing teamwork into the work environment
Instruction, discussion, activity
5-9 S5/6 Activity: Benefits of teamwork
3. Explain how teams are chosen and developed
Instruction, discussion, activity
10-13 S12/13 Activity: Characteristics and effectiveness of a well-functioning team
4. Identify team roles Instruction, discussion 14-18 S18 Activity: Adoption of roles within a team
5. Introducing, monitoring and developing teamwork Instruction, discussion, activity
This product is provided under licence. Only licence holders are authorised to deliver materials from this training pack. Unauthorised users will be prosecuted.
Award in Security Supervision
LESSON
PLAN
Course: Security Supervision Skills Level 3 Lesson: 6 Time Management
Aids
Power-point Slides-Presentation 6
Handouts
Student notes
Equipment
Projector Screen Flipchart and pens Cable covers
Students Maximum of 20, Minimum 4 Male and Female Level 3
Location Classroom
Duration 3.25 hours (including lunch)
Day 2
Aim: To discuss time management Learning Outcomes: On completion of this lesson you will be able to:
• Define the term ‘Time Management’;
• Identify how we use our time and how to calculate the cost of time;
• Evaluate the benefits of good time management;
• Evaluate the consequences of bad time management and identify what the indicators may be; and,
• Describe how to improve time management and set goals.
This product is provided under licence. Only licence holders are authorised to deliver materials from this training pack. Unauthorised users will be prosecuted.
Award in Security Supervision
LESSON
PLAN
6: Time Management Day: 2 Duration: 3.25 hours
Learning Outcomes Method Slides Notes
Lesson introduction, aims and learning outcomes Instruction 1-2
1. Define the term ‘Time Management’
Instruction, discussion, activity
3 S3 Activity: Understanding of time management
2. Examine the costs of your time
Instruction, discussion, activity
4-6 S4 Activity: Additional costs needed to obtain true costs
3. Analyse the benefits of prioritising your work load
Instruction, discussion, activity
7-10 S9 Activity: Indicators of time management problems S10 Activity: Common ‘time thieves’
Lunch
4. Demonstrate the use of an activity log and action plans
Instruction, discussion, activity
11-13 S12 Activity: Information on activity logs
5. Set realistic personal goals and targets Instruction, discussion 14
6. Demonstrate the use of ‘to do’ lists Instruction, discussion, activity
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Award in Security Supervision
LESSON
PLAN
Course: Security Supervision Skills Level 3 Lesson: 7 Problem Solving and Decision Making
Aids
Power-point Slides-Presentation 7
Handouts
Student notes
Cave rescue exercise
Bomb scare dream exercise
Equipment
Projector Screen Flipchart and pens Cable covers
Students Maximum of 20, Minimum 4 Male and Female Level 3
Location Classroom
Duration 3 hours
Day 2/3
Aim: To discuss problem solving and decision making Learning Outcomes: On completion of this lesson you will be able to:
• Recognise the key stages of decision making;
• Explain how to resolve problems using effective decision making techniques;
• Identify how to solve problems in groups; and,
• Evaluate steps to successful decision making and common decision making mistakes.
This product is provided under licence. Only licence holders are authorised to deliver materials from this training pack. Unauthorised users will be prosecuted.
Award in Security Supervision
LESSON
PLAN
7: Problem Solving and Decision Making Day: 2/3 Duration: 3 hours
Learning Outcomes Method Slides Notes
Lesson introduction, aims and learning outcomes Instruction 1-2
This product is provided under licence. Only licence holders are authorised to deliver materials from this training pack. Unauthorised users will be prosecuted.
This product is provided under licence. Only licence holders are authorised to deliver materials from this training pack. Unauthorised users will be prosecuted.
This product is provided under licence. Only licence holders are authorised to deliver materials from this training pack. Unauthorised users will be prosecuted.
Award in Security Supervision
LESSON
PLAN
8. Demonstrate appraisal techniques
Instruction, discussion, activity
Activity: Role Play Exercises
9. Explore how measurement of effectiveness can be used to improve future performance
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Award in Security Supervision
LESSON
PLAN
Course: Security Supervision Skills Level 3 Lesson: 9 Communication
Aids
Power-point Slides-Presentation 8
Handouts
Student notes
Communication exercises
Equipment
Projector Screen Flipchart and pens Cable covers
Students Maximum of 20, Minimum 4 Male and Female Level 3
Location Classroom
Duration 2.5 hours (including break)
Day 3
Aim: To discuss communication Learning Outcomes: On completion of this lesson you will be able to:
• Define communication;
• Identify how we communicate and the common barriers of communication;
• Evaluate methods of communication; and,
• Describe questioning techniques and listening skills.
This product is provided under licence. Only licence holders are authorised to deliver materials from this training pack. Unauthorised users will be prosecuted.
Award in Security Supervision
LESSON
PLAN
9: Communication Day: 3 Duration: 2.5 hours
Learning Outcomes Method Slides Notes
Lesson introduction, aims and learning outcomes Instruction 1-2
1. Define communication
Instruction, discussion, activity
3 S3 Activity: Definition of communication
2. How do we communicate and identify barriers to communication
Instruction, discussion, activity
4-8 Activity: Communication exercises
3. List effective ways to communicate within the workplace
Instruction, discussion, activity
9 S9 Activity: Opportunities to communicate within work environment S10 Activity: Pros and Cons of communication methods
4. Describe the benefits and weaknesses of communication methods
Instruction, discussion, activity
10-13 S12 Activity: Approach to assessment on an appraisal form
5. Explain the planning stages of a meeting and utilise good meeting practices
This product is provided under licence. Only licence holders are authorised to deliver materials from this training pack. Unauthorised users will be prosecuted.
This product is provided under licence. Only licence holders are authorised to deliver materials from this training pack. Unauthorised users will be prosecuted.
Award in Security Supervision
LESSON
PLAN
10: Coaching Day: 4 Duration: 2.25 hours
Learning Outcomes Method Slides Notes
Lesson introduction, aims and learning outcomes Instruction 1-2
1. Identify the aims of coaching and the coaching cycle
Instruction, discussion, activity
3 S3 Activity: Why coaching is important
2. How to prepare for a coaching session
Instruction, discussion, activity
4-8 S6 Activity: What to teach and what should be avoided
3. Examine how people learn
Instruction, discussion, activity
9-13 S9 Activity: Explanation of terms and ideas on what a coach should and shouldn’t undertake in coaching session S11 Activity: Why people want to learn S12 Activity: How learning can be encouraged Activity: Coaching Exercises
This product is provided under licence. Only licence holders are authorised to deliver materials from this training pack. Unauthorised users will be prosecuted.
Award in Security Supervision
LESSON
PLAN
Course: Security Supervision Skills Level 3 Lesson: 11 Customer Service
Aids
Power-point Slides-Presentation 11
Handouts
Student notes
Equipment
Projector Screen Flipchart and pens Cable covers
Students Maximum of 20, Minimum 4 Male and Female Level 3
Location Classroom
Duration 1.75 hours
Day 4
Aim: To discuss customer service
Learning Outcomes: On completion of this lesson you will be able to:
• Recognise different types of customer;
• Identify reasons for customer service;
• Explain reasons for customer service;
• Identify client expectations and the factors affecting them;
• Recognise the role of a supervisor in customer service; and,
This product is provided under licence. Only licence holders are authorised to deliver materials from this training pack. Unauthorised users will be prosecuted.
Award in Security Supervision
LESSON
PLAN
11: Customer Service Day: 4 Duration: 1.75 hours
Learning Outcomes Method Slides Notes
Lesson introduction, aims and learning outcomes Instruction 1-2
1. Identify who the customer is Instruction, discussion, activity
3-4 S3 Activity: Direct and indirect customers
2. Suggest and explain reasons for customer service Instruction, discussion, activity
5-6 S5 Activity: Reasons for and benefits of good customer service S6 Activity: Factors determining levels of customer service, particularly in the security sector
3. Identify client expectations and the factors affecting them Instruction, discussion, activity
7-9 S8 Activity: Bad customer service S9 Activity: Customer performance standards
4. Describe the responsibilities of supervisors in customer service
Instruction, discussion, activity
10 S10 Activity: The role of the supervisor in customer service
5. Examine the “Six Golden Rules” of customer care within the supervisors role
This product is provided under licence. Only licence holders are authorised to deliver materials from this training pack. Unauthorised users will be prosecuted.
Award in Security Supervision
LESSON
PLAN
Course: Security Supervision Skills Level 3 Lesson: 12 Employment and Employment Law
Aids
Power-point Slides-Presentation 12
Handouts
Student notes
Equipment
Projector Screen Flipchart and pens Cable covers
Students Maximum of 20, Minimum 4 Male and Female Level 3
Location Classroom
Duration 1.5 hours (including break)
Day 4
Aim: To discuss employment law
Learning Outcomes: On completion of this lesson you will be able to:
• Identify the rights of the employee;
• Describe the key elements of employment law impacting upon the role of a supervisor; and,
• Evaluate considerations when ensuring legal compliance and the cost of getting it wrong.
This product is provided under licence. Only licence holders are authorised to deliver materials from this training pack. Unauthorised users will be prosecuted.
Award in Security Supervision
LESSON
PLAN
12: Employment and Employment Law Day: 4 Duration: 1.5 hours
Learning Outcomes Method Slides Notes
Lesson introduction, aims and learning outcomes Instruction 1-2
1. Identify the rights of the employee Instruction, discussion, activity
3-5 S3 Activity: Issues covered by employment law
2. Explore various sections of employment law most applicable to the supervisors role and how they are met and maintained
Instruction, discussion, activity
6-20 S6 Activity: Discuss the case study S12 Activity: Bullying and harassment, and other types of discrimination S14 Activity: Equality S18 Activity: Health and safety
3. Analyse the costs of getting it wrong Instruction, discussion, activity
This product is provided under licence. Only licence holders are authorised to deliver materials from this training pack. Unauthorised users will be prosecuted.
This product is provided under licence. Only licence holders are authorised to deliver materials from this training pack. Unauthorised users will be prosecuted.
Lesson introduction, aims and learning outcomes Instruction 1-2
1. Identify the importance of a contract of employment Instruction, discussion 3
2. Identify the possible company policies and procedures and the reasons for them
Instruction, discussion, activity
4-5 S4 Activity: Reasons for producing company procedures S5 Activity: HR employment policies
3. Explain how to deal with staff holiday, sickness and absenteeism
Instruction, discussion, activity
6-11 S10 Activity: Impact of absence and returning to work swiftly
4. Explain procedures applied by companies to manage issues relating to discipline and grievance
Instruction, discussion, activity
12-22 S12 Activity: Disciplinary issues and grievance procedures S18 Activity: Considerations for a disciplinary hearing S21 Activity: Types of complaints use in grievance procedures