Leisure Management Contract Monitoring November 2014
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Leisure Management Contract
Monitoring
November 2014
What do we want from the Leisure
Management Contract?
● Quality experience for customers
● High usage of facilities
● Wide range of activities
● Well maintained buildings
● Low subsidy costs
● Compliance with the contract / specification
Contract Documentation
New Monitoring Approach (Year 3+)
● Issues highlighted by internal and external audit
● Report to Audit Committee
● Monitoring Plan and Monitoring checklist established
● Team approach to monitoring utilising existing resources
● Priorities established
● Regular reporting to scrutiny.
● Changes to Client / Contractor meetings
● Partnership theme to contract management
Areas for Monitoring
● Financial (Protecting the Investment)
● Property (Protecting the asset)
● Employment (Protecting the workforce)
● Leisure Service (Protecting the Customer)
- Health and Safety
- Program of activities
- Outcomes (KPI’s)
Financial (Protecting the Investment)
● Audited accounts
● Insurance cover
● Energy costs
● Fees and Charges
● Contract price increases (CPI)
● Legacy Leisure adjustments
Property (Protecting the asset)
● Planned Preventative Maintenance records
● Investment works completed
● Redecoration works
● Plant and machinery records
● Pool testing records
● Training logs for equipment
● Maintain condition as at handover
Employment (Protecting the
workforce)
● Staff Training records
● Staff qualifications
● TUPE information (essential when retendering)
● Local Employment sustainability
● Health and safety of employees
● COSHH
Leisure Service (Protecting the
Customer)
● Opening hours
● Programme of activities (balancing the needs)
● Health and Safety for Customers
● NOP’s / EAP’s /Risk assessments / Policies etc.
● Sports equipment (Inventory)
● Free swimming / Learn to swim
● LAPA / Sports development
Leisure Service (Protecting the
Customer) continued…
● National exercise referral
● Welsh Language compliance
● Equal opportunities compliance
● Armed forces free usage
● ICT equipment / management information
● Cleaning standards / records
● Child protection policy
Leisure Service (Protecting the
Customer) continued…
● Water quality
● Licences compliance (entertainment, alcohol etc.)
● Catering (food hygiene)
● Marketing / communication
● Statutory notices
● Customer feedback / satisfaction surveys
● Client Contractor meetings.
● Etc. Etc. Etc.
Performance indicators and
measures ● Energy consumption
● Sustainable jobs
● Accident statistics
● Increases in usage
● Satisfaction levels
● VFM of Leisure Centres
● Customer care plan
Contract variations ● Things change in a 10 / 15 year contract
● What can we do?
● Is it in our interests?
● What will it cost?
Examples:
Programming
Opening hours
Legacy Leisure
Questions?
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