Social Media Metrics Session 2
Social Media Metrics
Session 2
New Media and PR
Ways To Measure Social Media?
Ways To Measure Social Media
• Buzz – posts / impressions• Buzz – time of day / seasonality• Buzz – channel: twitter / forums / video / blogs• Fans / followers / friends• Content popularity – video plays / embeds• Growth rates and virility• Downloads, uploads• Social bookmarks• Pageviews • Loads more …….
What Are The Objectives & Goals?
Big Business Goals: Raise revenue Lower costs Improve customer satisfaction
PR Goals: Reputation Relationships
What Are The Objectives & Goals?
Reaching The Audience
AwarenessEngagementPersuasionConversionRetention
Reaching The Audience
What Does ‘Reach’ Mean?
ArticlesEmailBlogPodcastPhoto, VideoTwitter
How Can You Reach An Audience?
FeedburnerSubscribersClicks – “reach”Socialising feeds:
http://adsenseforfeeds.blogspot.com/2009/12/socializing-your-feed-with-twitter.html
Measuring Reach
TwitterNot about number of followers
Retweeting – measurable word of mouth
How many followers you have How many retweeted How many followers they have how many of those retweeted
Measuring Reach
Measuring Influence
Individuals or ‘hubs’ Size of audience Degree of connectedness Power of voice
Who’s In The Crowd? Subscribers / followers value = 1 Readers value = 1 Fans value = 2 Repeaters value = 4
Measuring Influence
Emotion and Sentiment
Emotion and Sentiment
Polarity London is a city London is great! London is terrible!
Intensity … can be ambiguous Tools:
Tweetfeel Twitrratr Twittersentiment.appspot.com
Search all social media: Addcitomatic, IceRocket, Yahoo! Pipes, Samepoint, Social Mention
Twitter searches and metric tools: tweetgrid, Twazzup, trendistic, twitalyzer, tweeteffect, tweetstats, twitturly, tweetvolume, trendpedia
Blogs: blogsearch.google.com, postrank
SEO: google.com/insights/search
Facebook: facebook.com/lexicon/
Be sure to also consider searching Flickr, YouTube, Vimeo, Viddler and any other social site you can find!
Where To Analyse
TASKS
http://www.wolframalpha.com/facebook/
http://www.socialmention.com/ Use wefollow for your monitoring
subject Use tweetfeel for your monitoring
subject