Types of communication Types of communication based on the communication channels used are:- 1)Verbal communication 2)Non-verbal communication
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Types of communication
Types of communication based on the communication channels used are:-
1)Verbal communication2)Non-verbal communication
Verbal communicationVerbal communication refers to the formof communication in which message istransmitted verbally, communication isdone by word of mouth and piece ofwriting. In verbal communicationremember the acronymKISS - keep it short and simple.
Sub-division of verbal communication:-
1) Oral communication-spoken words, speech, radio etc.
2) Written communication- signs or symbols, message, hand written etc.
The 3 methods of communication are
1. Oral/Verbal
2. Written
3. Visual
Oral Communication is Sending a verbal message.
Internal Eg. Intercom, face-to-face meeting.
External Eg. Radio, telephone.
Oral Communication Advantages
Quick
Instant Feedback
Disadvantages
No Record
May be hard to remember
Written Communication Some record is kept.
Internal Eg. Notice Board, Memo
External Eg. Letter, e-mail, fax
Written Communication Advantages
Record kept
Don’t have to remember everything
Disadvantages
No instant feedback
May not be confidential
e.g. fax
A Memo is A short note used within a business. To: Mr. Kelly From: CSPE Class representative. Date: 10/10/08 Subject: Recycling paper. Message: Please place used paper in recycle
bins. Signed: Mary Jones.
A Notice of a Meeting is Information about a meeting. Sent by the secretary. Name: 1st year PTM Date: 20/10/08 Place: SHS, Tullamore Time: 9.00-3.00 Signed: Aoife Malone
An Agenda is
A list of topics that will be discussed at a meeting.
Sample Agenda
1. Minutes Summary of last meeting.
2. Matters Arising Issues that need further discussion.
3. Correspondance Letters of apology etc.
4. ChairpersonsReport
Recap of the years events.
5. Treasurers Report
Summary of finances.
6. Election of Officers Appointing new officers.
7. AOB Any Other Business
Visual Communication Using charts, graphs, videos and
television to give a messages internally & externally.
Visual Communication
Advantages
Easy to understand
Shows trends and comparisons
Disadvantages
Some people may not understand
Takes time to prepare
MODERN METHODS OF COMMUNICATION
Internet
E-mail www
Teleconferencing
Up to 20 people can talk together.
Video-conferencing TV link up of sound & pictures for
meetings without travel.
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