LECTURE 1

ENGINEERING MANAGEMENT

Ch.E-404: ENGINEERING MANAGEMENT

• Credit Hours: 3+0 = 3

COURSE OUTLINE:• Resources and management processes; • Environment of engineering organization and managers; • Social, Ethical, Global and Multicultural environment; • Elements of planning and decision making; • Decision making and their types; • Managing strategy and strategic planning; • Elements of an organization. • Organization design, change and innovation;

COURSE OUTLINE ( CONT…)

• Human resource management; • Managing motivation and performance; • Managing work groups and teams; • Organizational communication and

interpersonal relations in engineering organizations;

• Types of control; • Managing operation, quality and productivity

of an engineering organization.

RECOMMENDED BOOKS

Some of the books directly or indirectly concerned with engineering and technology management are as follows:

• Babcock, D. L., Managing Engineering and Technology, Upper Saddle

River, NJ: Prentice Hall, 1996.

• Badaway, M. K., Developing Managerial Skills in Engineers and Scientists, New York: Van Nostrand Reinhold, 1995.

• Cronstedt, V., Engineering Management and Administration, New

York: McGraw-Hill, 1961.

• Dhillon, B. S., Engineering Management, Lancaster, PA: Technomic Publishing Company, 1987.

• Dorf, R. (ed.), The Technology Management Handbook, Boca Raton,FL: CRC Press LCC, 1999.

RECOMMENDED BOOKS (CONT…)

• Gaynor, G. H. (ed.), Handbook of Technology Management, New

York: McGraw-Hill, 1996.

• Hicks, T. G., Successful Engineering Management, New York:

McGraw-Hill, 1966.

• Khalil, T. M., Management of Technology, New York: McGraw-Hill,2000.

• Lanigan, M., Engineers in Business, Reading, MA: Addison-Wesley,1992

• Mazda, F. F., Engineering Management, Reading, MA: Addison-Wesley, 1998.

• Shainis, M. J., Engineering Management, Columbus, OH: Battelle Press, 1995.

• Shannon, R. E., Engineering Management, New York: John Wiley and Sons, 1980.

• Ullman, J. E. (ed.), Handbook of Engineering Management, New York: John Wiley and Sons, 1986.

MANAGEMENT

“Supplying knowledge to find out how existing knowledge can best be applied to produce results. But knowledge is now also being applied systematically and purposefully to determine what new knowledge is needed, whether it is feasible, and what has to be done to make knowledge effective. It is being applied, in other words, to systematic innovation.”

(Drucker, 1993)

• What is Engineering?

– The profession in which a knowledge of the mathematical and natural science gained by study, experience, and practice is applied with judgement to develop ways to utilize, economically, the materials and forces of nature for the benefit of mankind

(1979, US. Engineering societies).

• What is Management?

– A set of activities (including planning and decision making, organising, leading and control) directed at an organisation’s resources (human, financial, physical and informational) with the aim of achieving organisational goals in an efficient and effective manner.

(Griffin)

ENGINEERING MANAGEMENT

ENGINEERING MANAGEMENT

• Engineering Management is a specialized form of management that is required to successfully lead engineering or technical personnel and projects.

• Management of technical functions

• Direct supervision of engineers and/or the engineering function

• Engineering managers typically require training and experience in both general management and the specific engineering disciplines that will be used by the engineering team to be managed

WHY ENGINEERS NEED MANAGEMENT?

• BS Engineering programs emphasize technical competency

• Engineers do many non-technical tasks

• Engineering and management have very little in common

• Education can help ease the transition

WHY ENGINEERS NEED MANAGEMENT? (CONT….)

There is a growing need for engineers who • can see the big picture, • effectively interact and communicate with people, • thrive on ambiguity, • effectively work in teams, and • apply critical thinking skills to solve real-world problems.

Engineering Management develops leaders who have these skills and are comfortable with the language and methods of engineering, business, and technology.

WHY ENGINEERS NEED MANAGEMENT? (CONT….)

• Successful Projects• Done by a group of people with good

– Organization, communication– Leadership, motivation, influence– Focus on a goal– Decision making, problem solving

WHY ENGINEERS NEED MANAGEMENT? (CONT….)

• In modern society, we are specialists– We have expertise in a very narrow area– We rely on others for everything else– Relationships enable success

• Your ability to deal with people determines your success as a manager

• Put people first, technology • second.

WHY ENGINEERS NEED MANAGEMENT? (CONT….)

• Emotion and intelligence are connected, not opposites

• Emotions affect thinking, reasoning, judgment, actions

• Emotional IQ may be more important than traditional IQ in success

• Engineers usually have low

emotional IQ.

Why People Seem Difficult

• Technical systems, although complex, obey logical rules and/or laws

• Individual people are more complex and follow no set rules

• A system of multiple people is incredibly complex and unpredictable

Personality Types

• Myers-Briggs Type Indicator– Extrovert/Introvert (external/internal)– Sensing/iNtuitive (concrete/abstract)– Thinking/Feeling – Judging/Perceiving (planned/spontaneous)

Uses of Personality Typing

• Person-job match• Identify areas for development• Anticipating and resolving conflict• Promoting diversity

Behavioral Tendencies

• People tend to do what is best for themselves

• People want to avoid looking bad• People tend to go with the crowd• People make communication

challenging• People are imperfect

• People are complex and hard to predict• Systems of people are difficult to

manage• Knowing about personality types and

behavioral tendencies (raising your Emotional IQ) can help you be a better manager

• Most engineers have a long way to go

ACTIVITY

SKILLS INVENTORY

Below is a list of five broad skill areas which are divided into more specific skills. Review the list and identify the skills you possess. You have to rate the skills indicating your ability in each area. Suggested rating scale:

• 1. strong ability• 2. some ability• 3. enough ability to get by with help from others

A: COMMUNICATION

the skillful expression, transmission and interpretation of knowledge and ideas.

• Speaking effectively• Writing concisely• Listening attentively• Expressing ideas• Facilitating group discussion• Providing appropriate feedback• Negotiating• Perceiving nonverbal messages• Persuading• Reporting information• Describing feelings• Interviewing• Editing

B: RESEARCH & PLANNING

the search for specific knowledge and the ability to conceptualize future needs and solutions for meeting those needs

• Forecasting, predicting• Creating ideas• Identifying problems• Imagining alternatives• Identifying resources• Gathering information• Solving problems• Setting goals• Extracting important information• Defining needs• Analyzing• Developing evaluation strategies

C: HUMAN RELATIONS

• the use of interpersonal skills for resolving conflict, relating to and helping people.

• Developing rapport• Being sensitive• Listening• Conveying feelings• Providing support for others• Motivating• Sharing credit• Counseling• Cooperating• Delegating with respect• Representing others• Perceiving feelings, situations• Asserting

D: ORGANIZATION, MANAGEMENT & LEADERSHIP

• the ability to supervise, direct and guide individuals and groups in the completion of tasks and fulfillment of goals.

• Initiating new ideas• Handling details• Coordinating tasks• Managing groups• Delegating responsibility• Teaching• Coaching• Counseling• Promoting change• Selling ideas or products• Decision making with others• Managing conflict

E: WORK SURVIVAL

• the day-to-day skills which assist in promoting effective production and work satisfaction.

• Implementing decisions• Cooperating• Enforcing policies• Being punctual• Managing time• Attending to detail• Meeting goals• Enlisting help• Accepting responsibility• Setting and meeting deadlines• Organizing• Making decisions

ASSIGNMENT

• Online Assessments• Personal Style Inventory• Skills Inventory

• http://www.d.umn.edu/careers/services/

assessments.html