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Healthcare Performance Group

2010 © Georgia Tech Research Corporation

WCBF 9th Annual Lean, Six Sigma and Business Improvement in Healthcare Summit

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May 11, 2010




Introductions

To help Georgia businesses, industries, and communities to be more competitive through science,

technology and innovation.




You were learn

• Quick and easy simulations for you to engage C-level to front line staff.

• Instructional guide to reference for the: – Card Exercise– 5S Numbers Game

– PIG Exercise

Assumptions: You are able to communicate the lean philosophy and tools.




Card Exercise

Purpose: To help illustrate the impact of batching and the advantages of one piece flow.

What you need:3x5 cards (white & colored), pens, and a flipchart (or whiteboard)

Time: 15 minutes




Card Exercise

• Two Rounds (or more)

• Write first and last name

• Batch Size = 5

• Rework = blue card

• Make as many as possible

• Measure

�Shipped

�WIP

�Defects

�Lead-time




Card Exercise - Debrief

• Simple exercise to show the effects of batching.

• Can be run on a moments notice.• Don’t take it for granted that people

understand what is “batching”.




5S Numbers Game

Purpose: To help illustrate the impact of 5S – it is not “Spring Cleaning.”

What you need:Handouts (preferably each round a different color)

Pens, and Slides

Time: 20 minutes




The 5S Numbers Game




5S Numbers Game

• Round 1– You are in the business of crossing out

numbers.– The sheet in front of you represents your

current work environment.

– You have 30 seconds to cross out in sequential order the numbers 1 – 49 on your sheet.




5S Numbers Game

• Round 2– We have accomplished the first S: Sort.

– The numbers 50-90 have been removed as they were not needed.





5S Numbers Game

• Round 3– We have accomplished the second S: Set

in Order.– The number 1 is in the bottom left hand

corner.

– The numbers run bottom to top and left to right.





5S Numbers Game

• Round 4– We skipped the third S: Shine as number

scrubbing if for the accountants.– We have accomplished the forth S:

Standardize.

– The numbers 1-49 have been re-organized in a much more standard and logical way.





5S Numbers Game

• Round 5– We have returned to our original work

environment.– A quality problem has been discovered,

two numbers are missing.

– 30 seconds equals one shift of work.– Find the two missing numbers and record

how long it took you.




5S Numbers Game

• Round 6– We are returning to our standardized work

environment.– How much easier will it be to find out

quality problems in an environment that is sorted, straightened and standardized.

– You have 30 seconds to find the quality problem.




Numbers Game - Debrief

• Demonstrates the length of time spent searching for “something” in an environment.

• Does not explain the mechanics of 5S.• Can use to educate executive

leadership on the impact of a 5S project – it’s not just a “feel good” project.




PIG Exercise

Purpose: To help illustrate the need for Standardization. Demonstrates the power of Standard Work in Continuous Improvement efforts.What you need:Handouts, stopwatch,tape, and pens

Time: 15 minutes




Let’s Draw - Round 1

• Draw the side profile of a pig, centered on the page.

• Make sure the pig's head is facing left.• The pig should be drawn large enough

so that a piece of it is in every box EXCEPT the top right.

• You have 2 minutes to draw your pig.




Let’s Try again - Round 2

• Draw another pig using the standard procedure provided.





Third Times a Charm– Round 3

• Draw another pig using the new standard procedure provided.





Pig Exercise – Debrief

• Tool to help explain standardization.– What it is

– Why is it important

• Addresses an individuals unique “point of reference” and experiences.

• Its not important which standard you pick, just pick one – you are going to improve the process.




Wrap Up

• Don’t underestimate the power of simple exercises to help educate.

• Have these exercises in your “lean kit”available to use anytime.

• Start building your “lean exercise” kit.




Thank you!

Jenn Lingenfelter, Lean Project ManagerGeorgia Tech – Healthcare Performance GroupEmail: [email protected]

Phone: 404-386-7472

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Documents

healthcare summit

business improvement

annual lean

missing numbers

georgia businesses

business of crossing

s project

onyour sheet