Learning Session 2 Welcome Back! – DAY TWO

Learning Session 2Welcome Back! – DAY TWO

Commitment to Excellence!!

Improving Improving Patient Patient Care Care

April 27, 2011

Learning Session Objectives:DAY TWO

Learning Great Ideas From Others• Share Senselessly! - Story Board Rounds & Ring of Knowledge • Model for Improvement: Accelerating Improvement • Virtual Site Visit – Clinica Campesina Family Health -Illustrate

success in patient, family, and community health outcomes. – Office Efficiency– Patient Centered Medical Home– Behavioral Health Integration – Group Visits

• Team Meeting 3 – Virtual site visit debrief– Begin Action Plans for Action Period 2.

Team Meeting 3: Virtual Site Visit Debrief and Planning

High Leverage Changes Observed in Visit to Clinica Campesina

Ideas for Team Planning

1. Leadership Engagement

2. Listening to the Community

3. Patient and Family Participation and Collaboration in Care, Decision Making, and the Delivery of Care

4. Microsystem Development

5. Assessing the Microsystem: Organizational Assessment, Staff Satisfaction, Patient Satisfaction

6. Alignment of Mission, Vision, Strategy, with the importance of improvement woven into the plans

7. Identification of a multidisciplinary Improvement team/guiding coalition

8. Optimization of the Care Team: Roles, Communication, Integration of Behavioral Health, Care Management, etc.

9. Develop Mechanisms to keep the staff and community informed

10. Empanelment

11. Optimize the Clinical Information System, using it for reminders, prompts, queries, etc

12. Access and Continuity

13. Build capability in staff to support improvement.

Worksheet for Team Meeting 3:

• High Leverage Changes

•Observations

•Ideas

Your Organization Name____________________________________________

Feedback for Clinica Campesina:

Questions for Clinica Campesina:

Topics for which you would want follow-up/additional information:

Turn in this page before leaving the meeting on Day 2 of the Learning Session Please!

Worksheet for Team Meeting 3:

•Feedback

•Questions

•Topics for follow/up and/or additional information

Faculty Disclosure Statement

• As a provider accredited by ACCME, ANCC, and ACPE, the IHS Clinical Support Center must ensure balance, independence, objectivity, and scientific rigor in its educational activities. Course directors/coordinators, planning committee members, faculty, and all others who are in a position to control the content of this educational activity are required to disclose all relevant financial relationships with any commercial interest related to the subject matter of the educational activity. Safeguards against commercial bias have been put in place. Faculty will also disclose any off-label and/or investigational use of pharmaceuticals or instruments discussed in their presentation. Disclosure of this information will be included in course materials so those participating in the activity may formulate their own judgments regarding the presentations. The course directors/coordinators, planning committee members, and faculty for this activity have completed the disclosure process and have indicated that they do not have any significant financial relationships or affiliations with any manufacturers or commercial products to disclose, with no exceptions.

Accreditation applies solely to this educational activity and does not imply approval or endorsement of any commercial product, services or processes by the CSC, IHS, the federal government, or the accrediting bodies.

Disclaimer

Accreditation

The Indian Health Service (IHS) Clinical Support Center is accredited by the Accreditation Council for Continuing Medical Education to sponsor continuing medical education for physicians. The IHS Clinical Support Center designates this educational activity for a maximum of 14 ¼ AMA PRA Category Credit(s)™. Physicians should only claim credit commensurate with the extent of their participation in the activity.

This Category 1 credit is accepted by the American Academy of Physician Assistants and the American College of Nurse Midwives.

The Indian Health Service Clinical Support Center is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

This activity is designated 14.25 contact hours for nurses.

IPC3 Collaborative: Learning Session 2Continuing Education Instructions

Complete the Continuing Education Claim Sheet located in your Learning Session 2 folder and turn in to the registration desk by Thursday, April 28th.

Complete the Survey Monkey Evaluation – web link will be send via email on Friday, April 29th.

CE certificate will be mailed to the address identified on the CE claim sheet.

Learning Great Ideas

From Others

LISALYLE

LyleLyle

Greatest accomplishments:◦By proactive people pulling together for a common good.

◦Winner, superstar, great achieversRising to level of interdependent thinking can be challenging and difficult.

Even more important as you begin to implement and spread!

Vincent Lombardi