Learning Provider Seminar Plenary - Student Loans Company · Supporting LP requirements ... Southern ITP 213 0 Northern Rural College 67 0 Midlands Urban College 634 264 (55%) Southern

Learning Provider Seminar

Plenary

SLC’s Role & Performance

Objectives

Paul Smith

Head Of Partner Services

SLC’s Role & Objectives

• Preparing for launch

• Providing learner information & guidance

• Assessing applications

• Supporting LP requirements

• Embedding best practice

Preparing for Launch – Service Changes

• Age and Level Expansion

– Learners who are 19 and over can apply for ALL for study at level 3 to 6

– First level 3 fundable by AEB

• Repeat study

– Learners are entitled to up to four loans for the same type of Certificate or Diploma

– As the changes offer additional flexibility when repeating learning aims, the provision of an additional fifth loan following a withdrawal will no longer be available

• Name Change

– Now known simply as an 'Advanced Learner Loan' or 'ALL'

Preparing for Launch – SFA Deliverables

Date Deliverable

28th Jan Funding Rules 2016 to 2017 published

10th Feb Prospectus 2015 to 2016 and 2016 to 2017: Designating

Qualifications published

17th Feb Maximum Fees for ALL Learning Aims

18th Feb Initial list of qualifications designated for loans in 2016 to 2017

added to the learning aims section of the Hub and Advanced

Learner Loans Qualifications Catalogue (2,500),

23rd Mar Advanced Learner Loans Funding Rules 2016 to 2017 Version 2

(incorporating Performance Management Rules) published

Through Mar March 2016 - Loans Facility and Loans Bursary Fund Allocations

2016 to 2017 issued to eligible providers

End April Contracted Providers confirmed to SLC

Preparing for Launch – SLC Deliverables

Mar April May June July Aug Sept Oct Nov

LP

Seminar

Main Aim

Start Date

First

main

payment

date

Service

Launch

Second

ACs

New

Provider

Seminar

Notice of

Rename IT

Complete

First

ACs Learning

Aims

Received

Contracted

Providers

File

Application

Peak

LP Seminar

Delivering Learning Information & Guidance

0

5

10

15

20

25

30

35

40

45

50

AY13/14 AY14/15 AY15/16

Provider

Duration

Unapproved Aim

Repeat Aim

Residency

Age

Arrears

Other

Analysis of Ineligible Applications

Delivering Learning Information & Guidance

Delivering Learner Information & Guidance

Sector 14/15 Applications

A Health, Public Sector and Care 32.3%

B Business, Administration and Law 13.1%

C Retail and Commercial 12.1%

D Education and Training 12.2%

E History, Philosophy and Theology 1.1%

F Science and Mathematics 4.9%

G Arts, Media and Publishing 4.9%

H Construction and Planning 4.1%

I Leisure, Travel and Tourism 3.4%

J Social Science 4.4%

“Others” are approximately 7%

Delivering Learner Information & Guidance

Sector 14/15 Applications 15/16 Application

Health, Public Sector and Care 32.3% 32.4%

Business, Administration and Law 13.1% 15.1%

Retail and Commercial 12.1% 11.0%

Education and Training 12.2% 12.8%

History, Philosophy and Theology 1.1% 0.7%

Science and Mathematics 4.9% 3.6%

Arts, Media and Publishing 4.9% 3.1%

Construction and Planning 4.1% 4.5%

Leisure, Travel and Tourism 3.4% 7.9%

Social Science 4.4% 3.5%

“Others” are approximately 7%

Assessing Applications – Learner’s Perspective

• Learners are confident of funding when choosing to

participate

• Learners have minimum effort accessing finance support

• Learner problems are resolved quickly and accurately

• Learners’ expectations of payment amounts, dates and

conditions are fulfilled during their study

• Learners pass into repayment with clear understanding of

their system and repayment obligations

Service Measures

• Right First Time

• Elapse Time

• Customer Service

• Unit Cost

Assessing Applications

Assessing Applications

13/14 14/15 15/16 15/16 = 14/15

Submitted 66,961 69,078 84,631 + 20%

Approved 55,000 55,000 61,000 + 13%

Awaiting

Signature 1,500 2,000 2,000

Withdrawal 9,000 8,000 4,500

Ineligible 2,400 3,300 3,700 +12%

Missing

Evidence 700 200 3,600

Supporting LP Service Requirements

Service Requirements Standard Measures

Production of Funding

Information Letter

Customer Satisfaction & Enabler

for Right-First Time applications

Verification of study programme Accuracy

Notice of Changes (CoCs) Timing & Accuracy & Cost

Attendance Confirmations Timing & Accuracy

Withdrawals & Suspensions On-time & Accuracy

Supporting LP Service Requirements

Learner satisfaction:

• The customer’s account looks wrong

• The contact centre can’t fulfil the learner contact

Repayments:

• Repayments system entry could be late

Government Funding:

• Accuracy of forecasting, flexibility to release funding

LPs Finance:

• Later cash flow, false view of account balances

• Unplanned claw-backs

Supporting LP s – Applications

0

200

400

600

800

1000

1200

1400

1600

1800

AY14/15 AY15/16

Cancelled

Net

Southern ITP - High recruitment growth, high “NTU”

Supporting LP s – Applications

0

50

100

150

200

250

300

350

AY14/15 AY15/16

Cancelled

Net

Southern ITP - Modest recruitment growth, low “NTU”

Supporting LPs - ULNs

Provider Region Blank ULNs % Entered

ITP Midlands 86 33.8%

Regional college South 34 40.4%

ITP North 428 65.3%

Metropolitan college Midlands 55 68.4%

ITP South 23 68.9%

All LPs --------- ------- 93%

ULNs for AY15/16 Learners in the system as at 28th March 2016

Supporting LPs - CoCs

Provider Number of Apps Fee or LA change

Midlands Urban College 359 0

Southern ITP 213 0

Northern Rural College 67 0

Midlands Urban College 634 264 (55%)

Southern ITP 325 127 (31%)

Northern Rural College 487 248 (51%)

Changes Of Circumstances

Supporting LP Services – Attendances

Quarter 1 Quarter 2 Quarter 3 Quarter 4

13/14 14/15 15/16 13/14 14/15 15/16 13/14 14/15 15/16 13/14 14/15 15/16

77% 77% 83% 73% 85% 82% 89% 78% 90% 87% 78% 90%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Engaging with Providers

• Awareness Seminars

• Regional Service Review

Forums

• 31 forums held

• 239 providers

attended (42%)

• 120 Account

Management Visits