CGS ranks in TOP 14 Worldwide Contact Center Vendors IDC MarketScape Worldwide Customer Care BPO Services Vendor Assessment Chilean Contact Center Outsourcing Services Company of the Year Award 2016 CGS in 2015 Europe Contact Center Outsourcing Buyer’s Guide 50 + MILLION CALL CENTER CUSTOMER INTERACTIONS ANNUALLY 100 % SLA s MET TELECOM CUSTOMERS OVER THE PAST 3 YEARS ENGLISH FRENCH GERMAN HUNGARIAN ITALIAN MAPUDUNGÚN (CHILEAN) ROMANIAN SPANISH 20+ LANGUAGES SUPPORTED In the telecommunications industry, the ability to hire, retain and onboard the best customer-facing talent quickly is essential for driving ROI and competitiveness. CGS delivers award-winning BPO and custom learning and development solutions. We understand challenges faced by telecommunications companies; by working with some of the biggest names in the industry. It is from this perspective that CGS increases customer satisfaction, increases customer and employee retention and meets core business operations KPIs. SUPPORTS TELECOM Visit www.cgsinc.com or contact us at [email protected] or +1 (212)-408-3800 ©2020 Computer Generated Solutions APPLICATIONS APPLICATIONS LEARNING LEARNING OUTSOURCING OUTSOURCING 115,000 Telecom Employees taking CGS Courses 1.5 MIllion Courses successfully completed INDUSTRY AWARDS AND CERTIFICATIONS 2016 -2019 Market Guide Key Customer Mgmt. BPO Service Providers 2017 CRM Vendor Guide “Major Provider” Business Process Outsourcing” “2016 Midsize Provider” for Customer Mgmt. BPO Services in Competitive Landscape 100 IAOP 2020 CUSTOMER SERVICE CULTURE, DIVERSITY & LEADERSHIP TRAINING DESKLESS WORKER LEARNING BACK OFFICE END-TO-END SUPPLY CHAIN MGMT. AR TRAINING / REMOTE GUIDANCE BUSINESS INTELLIGENCE TECHNICAL SUPPORT LOYALTY PROGRAMS OMNICHANNEL SUPPORT MOBILE LEARNING