Learning Outcomes at Reference Desk

Using SLO’s @Ref

Summer Teaching Retreat for LibrariansSanta Ana College – July, 2015

Dr. Scott Lee, Information Competency LibrarianAntelope Valley College

Reference evaluation focuses on service not

learning. Faculty role of CCC librarians. SLO’s connected to funding. Reference as teaching/learning point.

Measure effectiveness. Improve practices.

Create more uniform reference practices. Experiment with reference techniques.

Why?

Learning Outcome

After participating in a reference interview with library science faculty, students will be able to use EBSCO Discovery Service (EDS) or the AVC Library catalog to locate print and electronic resources.

AVC Library Ref SLO

Assessment

Students will be administered a short multiple-choice assessment after completing a reference interview. A sampling of students will be assess three times per semester. Each sample period will be one week in duration. At least 70% of samples students will answer 70% of the assessment questions correctly.

AVC Library Ref SLO

iPad Mini at reference desk.

Students used it to take assessment @Survey Monkey.

Connected to wi-fi network. Only three librarians were participating. Each librarian determined if administering the

survey was appropriate for a given student.

Administration

38 students took the assessment in November

2014 and March-May 2015. Using one week did not provide enough

students, so we extended our collection times. Students were accommodating and

enthusiastic.

Assessment Results

Type of Assessment

67%

33%

EDS

Catalog

How do you access the catalog?

62% Which books can be checked out?

85% What is a call number used for?

69% What ways can you search for a book?

89%

Answered Correctly (Catalog)

Can you access EDS off campus?

91% Where is the EDS search box?

68% What types of materials are in EDS?

84% (Multiple answer, 84% chose incorrect.) What limiters are in EDS?

88% (Multiple answer, 40% chose incorrect.)

Answered Correctly (EDS)

Students are welcoming. Security of device can be an issue. Data forces you to think seriously about

teaching and learning in reference.

Lessons Learned