LEARNING ORGANIZATION AND KNOWLEDGE MANAGEMENT Compiled By: Shyan Kirat Rai
LEARNING ORGANIZATION AND KNOWLEDGE MANAGEMENT Compiled By: Shyan Kirat Rai.
Dec 12, 2015
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LEARNING ORGANIZATION AND
KNOWLEDGE MANAGEMENT
Compiled By: Shyan Kirat Rai
O ∆ Z □
Learning Organization
Learning organisation is one that manages its own learning processes to its advantage
A learning organization is the term given to a company that facilitates the learning of its members and continuously transforms itself
learning organizations develop as a result of the pressures facing modern organizations and enables them to remain competitive in the business environment
Driving Forces for LO
Increasing Domain Complexity
Accelerating Market Volatility
Intensified Speed of Responsiveness
Diminishing Individual Experiences
Elements of Learning Organization
System Thinking
Personal Mastery
Mental models
Shared vision
Team Learning
Advantages of LO
Maintaining levels of innovation and remaining competitive Being better placed to respond to external pressures Having the knowledge to better link resources to customer
needs Improving quality of outputs at all levels Improving Corporate image by becoming more people
oriented Increasing the pace of change within the organization
Knowledge Management
Knowledge management is a discipline that promotes an integrated approach to identifying, retrieving, evaluating, and sharing an enterprise’s tacit and explicit knowledge assets to meet mission objectives. The objective is to connect those who know with those who need to know (know-why, know-what, know-who, and know-how) by leveraging knowledge transfers from one-to-many across the enterprise. (Proposed AR 25-1 revised definition)
KM Thoughts
“KM is a JOURNEY not a DESTINATION”
-Warick Holder
What is Knowledge?Source: R. Ackoff’s “Pyramid to Wisdom” (1989, 1996)
9
Data
Information
Knowledge
Wisdom
Raw / hard facts
Collection of related data with context and perspective
Organized information that provides guidance or initiates action
Understanding that permits knowledge to be used
Types of Knowledge
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Explicit Knowledge Knowledge that is written down – and thus, easily recorded, shared, tracked, and measured, as well as editedor improved by others.
Tacit KnowledgeKnowledge in your head. What you know but cannot easily share that lets you do a better job.
Knowledge Assets (KA)
= People knowledge
= Media-basedExplicitExplicitWritten down
TacitTacitin People’s head
Individuals
Paper-based
Multimedia
Digitally-Indexed
Digitally-Active
Intellectual Property © ™ (sm)Patents
Groups
KM Thoughts
“In the end, learning faster than our competitors is the only sustainable competitive advantage”
-Arie de Geus – Shell
SECI Model
Implementing and Maintaining KM
KM
Who’s Responsible?
Why Implement KM?
IT’s Role in Implementing
Maintaining KMS
Strategy for Implementing
US Army Knowledge Management
“It is the Army’s goal to deliver critical capabilities to the war fighter, and oversee the development of a knowledge-based workforce”
LTC William Nelson Deputy Director GA & CKO
(Governance, Acquisition and Chief Knowledge Office) Army Office of CIO/G-6
Vision
A transformed Army, with agile capabilities and adaptive processes, powered by world class, secure, network-centric access to knowledge, systems, and services, interoperable with the Joint environment
Army Knowledge Management is the strategy to transform the Army into a net-centric, knowledge-based force
The Great Pyramid of Giza
Inventions
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