Learning Leader Symposium - Meridian 6-27-12

THE NEXUS OF MOBILE AND SOCIAL TECHNOLOGY IN TRAINING

Presented by Vinay Nilakantan – Director of Product Development and Research, Meridian Knowledge Solutions, LLC

The Impact of Mobile

• By 2015, 80% of people accessing the Internet will be doing so from mobile devices.

• Perhaps more important for training, Internet capable mobile devices will outnumber computers within the next year

• The ability for this shift in access to take place is driven by three main factors:

• Increased number of mobile devices

• Dynamic web content

• Increased network infrastructure to support high bandwidth content

* Statistics provided by The Horizon Report – 2011 Edition

Mobile Usage

Social Footprint

• The Facebook generation

• Everything to go, please

• The power of the “crowd”

• Everyone is invited

• Stay on your toes (Spotify vs. MOG)

• Recognize the power of this

• The new outreach for companies

• And here comes big data…

The Mobile Connect

• Mobile powerhouses

• iPads for everyone

• Networking between all devices

• 2G. 3G. 4G. 4G LTE.

• The mobile device replaces the wallet

• Heavy social usage through the mobile device

• Voice!

The intersection of training

• Byte sized learning or “crumb” learning is optimized through a social experience.

• Creating “channels” where users can subscribe to subject matter experts

• Peer networking through Learning Management Systems or Portals

• Corporate training announcements through mobile and social

• On the job checklists for real time evaluations

• Disconnected Learning – Creating more training opportunities

• Peer scoring and recognition through Performance Management support

Mobile, Social, Global – Some examples

• You get assigned for some Required Training / compliance training and a

message will show up in your iPhone notification bar that you have one

training item to complete.

• If a forum post that you started gets a response, you get notified of that and

also allows you to update that forum post through a twitter like (128 word

capacity) message. And then keep getting updates to that.

• Get real time stats on a mini dashboard on your mobile device that indicates

what courses are the most popular through a ranking system.

• If you access a course, through a single click, broadcast that to either

Facebook, Twitter or LinkedIn to share with your social network the event of

you taking that course.

• Perform a search on the organization’s wiki / knowledge base to find quick

answers to questions.

• Rate courses and content to influence others who might be interested in that

same content.

Changes!

Here are some examples…

Courtesy KPCD – Internet

Trends, D10

CPA2Biz – The Learning Management Solution

CPA2Biz - Meridian

The benefits of the proposition

Conferences

Self Study

On Demand

Subscriptions

Webcasts

Navigation

Business Results - Qualitative

• Post launch satisfaction survey results (Sept 2011)

o 83% overall satisfaction rating

o 77% “easy” rating on catalog search/browse

o 89% Average to Very Fast performance rating

o 89% rated 3 or higher on meeting professional needs (out of 5)

• Customer Feedback

o “Easier navigation. More polished design”

o “Streamlined. Easy to follow”

o “Faster” (from multiple users)

o “Seems to do everything that the old platform did”

o “I love the ability to download transcripts….”

Business Results - Quantitative

• Revenue Performance (Year to Year)

o Customer base up 50%

o OnDemand revenue up 60%

o Webcast revenue up 50%

o Co-Branded customers up 25%

• Technology Performance

o On track to deliver over 500K course completions in year 1

o Peak concurrent course completions exceeded 600 per hour

o System availability currently averaging 99.9% uptime

o Current course catalog exceeds 1500 titles

o Over 3M course transcripts (migrated and new)

Results

• Create a completely simplified experience for the user

• Streamline the User Interface experience to be familiar

• Do not rely purely on traditional training

• Social. Mobile. Global – The nexus of training

• Allow for members to experience a localized experience

• Make use of “dead zones”

• Create a domain experience

• Recommendation Engine

• Internationalization

• Dynamic Reporting capabilities

Thank you.

For any questions, please contact Vinay Nilakantan at [email protected]