Learning Insights Live Nov 14 - Blends That Work For Onboarding & Induction

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Blends that work for

Onboarding

Mark Harrison, Director

25/11/14

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Introduction

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Blended Learning & Onboarding

• The CG Kineo Guide to Onboarding

• The findings through Learning Insights

• Some sample blends that compliment the findings

in our research this year

• The value of the Learning Management System

in your Blended Onboarding Programme

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The Onboarding Guide

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“The mechanism through which

new employees acquire the necessary

knowledge, skills, and behaviours to

become effective organisational

members.”

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Quick question

What percentage of people leave their

organisation within the first year?

X

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It’s also the case…

22% of staff turnover occurs in the first

six weeks

Wynhurst Group & PWC

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Staff turnover isn’t to be gawped at…

How much does it cost an organisation to lose

someone in their first year?

3 their salaryX

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The potential costs…

£42b

a

year

3 x

their

salary

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Organisation vs. new recruit’s needs

vs

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What does an organisation need?

…..with a nod to Maslow

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What an individual needs

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Organisation need people to get up to

speed quickly. Give them everything, in

one go, right?

“There’s a packet of information from

human resources, emblazoned with the

firm’s logo…The underlying message:

Welcome. You should be proud to work

here. Please fit in accordingly.”

EFFICIENCY

New starters crave the F word, with

people being a key ingredient in this –

managers in particular.

They were hired for who they are, as

much as what they can do.

They also want to be listened to and

valued.

EMPATHY

Potential conflict?

Organisations New recruits

Forbes

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Learning Insight Blends

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Re-cap on insights

“The business wants to reduce

training time and ensure learning is

focused on real scenarios to help

transfer application to the workplace.”

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Re-cap on insights

• Root the learning in real business challenges

• Create realistic scenarios

• Make content more resource driven, shorter,

focused, supportive & performance related

• Tap in to the power of peers, colleagues as

coaches, encourage sharing, buddying & mentors

• Leverage managers

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How does this impact on your design?

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Designing your onboarding programme

• Build a snapshot of the present

• Explore different delivery mechanisms

• Build a vision for the future –meeting organisation and new recruit needs

• Match against Personas

• Start to design and build the onboarding programme

Activist

Reflector

Theorist

Pragmatist

?

?

?

?

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High efficiency

High empathyLow empathy

Low efficiency

Where would you

position your

current onboarding

programme?

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e

High efficiency

High empathy

High empathy

High efficiency

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High efficiency

Low empathy

Low efficiency

High empathy

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© City & Guilds Kineo. All rights reserved 26

Knowledge

Sharing Repository

High Efficiency

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Digitalised

Stories, Day in a

life anecdotes

High Empathy/High Efficiency

© City & Guilds Kineo. All rights reserved 28High Empathy/High Efficiency

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Milestones

recognised

High Empathy/High Efficiency

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• Digital resources

• Case studies

• Mixture of

behavioural, values

& practical

• Leaders Welcome

video

• Processes & Guides

• Digital Simulations,

Games & Scenarios

• Online feedback

loops & insights

• Assignments,

articles, reports &

evaluationsHigh-Low Efficiency/High-Low Empathy

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A mentor’s view, for

assessment & grading

Low Efficiency/High Empathy

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Digital Simulations.

Games & resourcesHigh Efficiency

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Engaging PDF’s

downloads

High Efficiency/Low Empathy

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The role of the LMS

Joining a new business is a emotional experience.

Make it a positive and supported one through a focused onboarding portal.

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Features & Benefits

• Reach them before day 1

• Attract new hires

• Make it on brand

• Manage blended learning

• Powerful reporting

• Target specific audiences

• Pre-load with relevant content

• Align to competencies and learning plans

• Search and support

• Great for young joiners and apprentices

Homepage Sign Posting

Splash Page

Programme Management

Programme Pages

Reward through badges

Open Badges

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10 take away must-dos

To help you

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Recommended must-dos

1. Always begin with empathy

2. Create an experience, not

training

3. Start before the start date

4. Make it outcome-focused

5. Put people at its heart

6. Make a difference with

managers

7. Gather feedback and change

8. Build good habits

9. Think big – beyond role

10. Give it personality – its own

brand