• Learning Goals – How to make effective arguments – How to solve problems effectively in groups • What you should have done for today – Read handout on problem solving (PS) – Prepared for your position for Virtual Team Exercise (a.k.a. Group PS) Argumentation & Problem Solving
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Learning Goals –How to make effective arguments –How to solve problems effectively in groups What you should have done for today –Read handout on problem.
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• Learning Goals– How to make effective arguments– How to solve problems effectively in groups
• What you should have done for today– Read handout on problem solving (PS)– Prepared for your position for Virtual Team
Exercise (a.k.a. Group PS)
Argumentation & Problem Solving
• Why is argumentation and problem solving important for– Contemporary managers
• Use in making good decisions
– Students• Use in writing and learning material
• How are argumentation and problem solving linked?
Argumentation & Problem Solving
1. Clearly articulate your opinion or hypothesis– Importance of defining variables before relating
them to each other • Sequence of writing assignments in C24
• How does this apply to Virtual Team Problem- Solving exercise
2. Provide evidence to support your hypothesis– Importance of quality of evidence in..
• Writing assignment (empirical/theoretical)
• In Virtual Team exercise (what kinds are possible?)
Making Effective Arguments
3. Acknowledge and answer arguments counter to your opinion
4. Acknowledge and answer evidence that is counter to evidence supporting your opinion
• Role of definitional task for this task
Making Effective Arguments
1. Articulate position
2. Support it with good empirical evidence
3. Acknowledge & answer counter a. Positions
b. Empirical evidence
Therefore, to make effective arguments
• Learning Goals– How to make effective arguments– How to make solve problems effectively
Argumentation & Problem Solving
What is Problem Solving?
–Viewing problems as opportunities or challenges–Looking for solutions as opposed to placing blame. –Having a disciplined approach to defining the problem & identifying and implementing appropriate solutions.
Source: Carolyn B. Thompson, “Problem Solving Tools to Improve Productivity,” Journal of Property Management, Sept. 1999, v64 i5 p. 14.
PDCA
• Problem solving is a cyclical process comprised of four steps– Plan
– Do
– Check
– Act
Source: Paul Kiesow, “PDCA cycle: An approach to problem solving,” Ceramic Industry, Oct. 1994, v143, n5 p. 20.
• Define problems within an organizational context
• Analyze the problem to determine its cause• Work with others to generate potential
solutions to organizational problems• Evaluate potential solutions• Prioritize and select the best solution• Create an action plan for implementing the