Learning for the Extended Enterprise: Leveraging Your Value Chain

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Learning for the Extended Enterprise:

Leveraging Your Value Chain

Speaker: Lance Dublin

CEO, Chief Solution Architect

Dublin Consulting

Moderator: Daniel Margolis

Managing Editor

Chief Learning Officer magazine

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Daniel Margolis

Managing Editor

Chief Learning Officer magazine



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Lance Dublin

Chief Solution Architect

Dublin Consulting



CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 7

Learning for the Extended

Enterprise: Leveraging Your

Value Chain

Lance Dublin CEO & Chief Solution Architect


Insights / Q&A

Why Now?

What are the learning opportunities?

What can we learn from others?

What is the Extended Enterprise?

What are the critical steps?


Strategic thinking and services for assessing, planning for, designing, and implementing:

• Corporate learning strategies & programs

• Organizational and technological change initiatives

• Organizational development and redesign programs

35+ years of experience in adult education and training, motivation and innovation, communication and change leadership.

Founder and CEO of Dublin Group, a leading training development and change implementation company

Co-Founder Antioch College/West, innovative BA & MA program for working adults

Author & speaker

Lance Dublin

Founder & CEO

Dublin Group


Strategic thinking and services for assessing, planning for, designing, and implementing:

• Corporate learning strategies & programs

• Organizational and technological change initiatives

• Organizational development and redesign programs

35+ years of experience in adult education and training, motivation and innovation, communication and change leadership.

Founder and CEO of Dublin Group, a leading training development and change implementation company

Co-Founder Antioch College/West, innovative BA & MA program for working adults

Author & speaker

Lance Dublin

Founder & CEO

Dublin Group


Insights / Q&A

Why Now?






Question #1. What organization in your company do you represent?

Question #2. What is your Extended

Enterprise expertise level?

POLL


Speed

Innovation

Competition

Technology

Diversity

Work

Complexity

Resources



P L

A C

E A

ny

Sam

e

T I M E

Any Same

Virtual

Physical

Any Time

Any Place



RSS

Virtual Worlds/Environments

Blogs, Pods, Videos, Microblogs, Wikis

Mobile Learning

Webinars / Virtual classrooms

LMS/LCMS/HCM

Informal Learning

Collaborative Learning

Non-Formal Learning

Performance Support

Networks/COPs

E-Learning (courses, modules, nuggets) Games

Uniquely Blended Learning

Simulations (e- & ILT)

Rapid e-Learning

ILT


Insights / Q&A

Why Now?






Extended Enterprise

• ENTERPRISE

• Suppliers

• Partners

• Sub-contractors

• Resellers

• CUSTOMERS


1. Product development

2. Supply

3. Logistics

4. Sales

5. Implementation

6. Maintenance

7. Customer relationship

8. Support


Insights / Q&A

Why Now?






"Enlightened organizations must identify 'links' in their

value chain that are most critical to their enterprise

success, and then conscientiously set out to improve

the performance of those links. Our research validated

that most organizations are aware of the need for

providing learning across the extended enterprise;

however the majority of them are not pursuing it.”

Cushing Anderson, Program Director, IDC’s Corporate Learning and Performance Group


Learning in the Extended Enterprise, 2006

76% … increasing level of proficiency of their channel partners’ employees is the most important reason to offer learning programs to this part of the extended enterprise

77% … in the future they would be doing more to serve these audiences in … the “extended enterprise”

92% …provide training to employees BUT only 38% provide customer training and 22% provide training to channel partners

82% … increase use of e-learning for customer training and 75% for channel partner training


Key Technologies Enable Enterprise Learning Success,

2010

… organizations are placing an increasing importance on the role learning plays in its ability to get things done, and improve its ability to create revenue and serve customers.

Top pressures driving learning: 39% business changes; 35% lack of skills in marketplace; 28% changing customer needs & expectations

Organizations extending learning to both customers and partners saw nearly double the increase in year-over-year revenue per FTE

Learning needs to expand it’s footprint inside and outside the organization, supporting employees, customers and partners at all stages of their relationship …


Insights / Q&A

Why Now?






INDUSTRY: Manufacturing

AUDIENCE: Dealers

PAST SOLUTION: Yearly ILT events

CURRENT SOLUTION: Online University with eLearning modules

RESULTS: …..


INDUSTRY: VOIP, wireless, home solutions

AUDIENCE: Sales channel/VARs, CSAs, employees

PAST SOLUTION: Fragmented

CURRENT SOLUTION: One integrated system

RESULTS: …..


INDUSTRY: Software

AUDIENCE: APD Academy, Accounting Professionals, Customers

PAST SOLUTION: Fragmented

CURRENT SOLUTION: One integrated system to meet multiple audiences and business models

RESULTS: …


Insights / Q&A

Why Now?











Insights / Q&A

Why Now?







IMPACT INVESTMENT


IMPACT

INVESTMENT

EFFICIENCY – $

Costs & Access

EFFECTIVENESS –$$

Business Results

ADVANTAGE– $$$

Value


IMPACT INVESTMENT

EFFICIENCY – $

Costs & Access

EFFECTIVENESS –$$

Business Results

ADVANTAGE – $$$

Value


Lance Dublin

CEO& Chief Solution Architect

Dublin Consulting

[email protected]

415-759-1258

www.dublinconsulting.net

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