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Shop 2, 161 New South Head Road, Edgecliff, NSW 2027 Australia
P + 61 2 9326 2211 F + 61 2 9326 2277 www.sbdi.com.au [email protected]
Nat. Prov. No 91192 / CRICOS No 02725B
© SBDI 2016 All rights reserved
SHBBRES001
Research and Apply Beauty
Industry Information Learner Guide
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Learner Guide SHBBRES001
This work is Copyright© of:
Fuss Education Pty Ltd
Shop 2/161 New South Head Road
Edgecliff NSW 2027
Created for the delivery of Vocational Education within Sydney Beauty & Dermal
Institute, RTO 91192, CRICOS 02725B
Resources have been created by Fuss Education Pty Ltd to support the SHB Hair
and Beauty Training package and are from a collection of professional, industry
representatives and resources, and reasonable effort has been made to ensure
that the material is accurate and current. Author/s takes no responsibility for act or
omission as a result of learning. Copying, reproducing, transmission or alterations
are not permitted and a license will not be granted.
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TABLE OF CONTENTS
INTRODUCTION ...................................................................................... 4
This learner guide covers ..................................................................... 4
FOUNDATION SKILLS .............................................................................. 5
ELEMENTS AND PERFORMANCE CRITERIA ............................................ 6
SECTION 1 – SOURCE AND USE INFORMATION ON BEAUTY INDUSTRY
............................................................................................................... 9
SECTION 2 – SOURCE AND APPLY INFORMATION ON LEGAL AND
ETHICAL ISSUES FOR THE BEAUTY INDUSTRY ....................................... 11
Sources of information on the beauty industry relevant to own work
activities .............................................................................................. 11
SECTION 3 – UPDATE KNOWLEDGE OF BEAUTY INDUSTRY AND
PRODUCTS............................................................................................ 27
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INTRODUCTION
This book is designed to provide a theory and assessment framework to support the
gathering of suitable evidence to prove competency in the unit.
The resource is designed for self-paced learning, as well as, distance education
settings, in a classroom or workshop setting. It is more than capable of supporting
new learners entering the industry, as well as experienced workers seeking to up-skill;
transfer to a new industry or to obtain formal qualifications.
At the completion of the learning, the Learners shall be able to demonstrate or
provide evidence of competency and understanding of the following:
Problem solving
Counselling processes and methods
Respect for client strengths or particular needs
Capacity to maintain and critique realistic limits for agency service and client
expectations
SHBBRES001 – RESEARCH AND APPLY BEAUTY INDUSTRY INFORMATION
This unit describes the performance outcomes, skills and knowledge required to
access information and update knowledge of the beauty industry and relevant
industry legislation.
It requires the ability to research beauty industry trends, and its relationship to other
industries, and how beauty therapists can use this information to enhance own work
performance.
This unit applies to beauticians, nail technicians, make-up artists and retail cosmetic
assistants who work in beauty and nail salons and in beauty retail outlets. In this
environment they make routine decisions within a defined range but are expected
to be up-to-date with industry trends.
No occupational licensing, certification and specific legislative or certificate
requirements apply to this unit at the time of publication
This learner guide covers
Source and use information on beauty industry
Source and apply information on legal and ethical issue for the beauty
industry
Update knowledge of beauty industry and products
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FOUNDATION SKILLS
Foundation skills essential to performance in this unit, but not explicit in the
performance criteria are listed here, along with a brief context statement.
Oral communication skills to: Use open and closed probe questions and
actively listen to clarify information from other
colleagues, suppliers and industry bodies.
Writing skills to: Produce notes, summarise and record
information in basic documents such as
information sheets, portfolios and files.
Reading skills to: Comprehend the content of plain English
information about legal obligations
Interpret unfamiliar information
Self-management skills to: Take responsibility for sourcing and updating
current and emerging beauty industry
information and products and services
Technology skills to: Use a computer and keyboard
Search the internet for information
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ELEMENTS AND PERFORMANCE CRITERIA
ELEMENTS PERFORMANCE CRITERIA
Elements describe the
essential outcomes.
Performance criteria describe the performance needed to
demonstrate achievement of the element.
1. Source and use
information on
beauty industry
1.1. Identify and access sources of information on the
beauty industry
1.2. Obtain information that assists effective work
performance within the industry
1.3. Apply knowledge of beauty industry to enhance quality
of own work performance
2. Source and apply
information on legal
and ethical issues
for the beauty
industry
2.1. Identify sources of legal and ethical information to assist
effective work performance.
2.2. Identify legal obligations and ethical industry practices
that impact on clients and treatments
2.3. Interpret and apply legal and ethical information
according to organisational requirements
3. Update knowledge
of beauty industry
and products
3.1. Update knowledge of beauty industry, products and
services regularly
3.2. Monitor current issues of concern to industry
3.3. Share updated beauty industry information with clients
and colleagues as required.
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Facilitation
Your training organisation will provide you with a trainer. This trainer will play an
active role in supporting your learning, will make regular contact with you whilst off-
campus and provide face-to-face training where applicable. Your trainer will
outline:
How and when to make contact;
What you need to do to complete this unit of study;
What support will be provided;
Some aspects your trainer can do to make your study easier;
Give you a clear visual timetable of events for the term in which you are
enrolled, including any deadlines for assessments;
Check that you know how to access library facilities and services;
Identify websites to assist in completing the required tasks
Inform you of industry updates, events, topics and resources of interest to you;
Keep in touch with you by telephone or email during your studies.
Using this learner guide
A learning guide is just that, a guide to help you learn. A learning guide is not a text
book. This learning guide will
describe the required skills you need to demonstrate to achieve competency
for this unit;
provide the required knowledge and information to help you develop your
skills;
provide you with structured training material to help you absorb the
knowledge and information and further practice your skills;
direct you to other sources of additional knowledge and information about
topics for this unit
Study Strategies
Different people have different learning 'styles'. Some people learn best by listening
or repeating things out loud. Some learn best by 'doing', some by reading and
making notes. Assess your own learning style, and try to identify any barriers to
learning which might affect you. Are you easily distracted? Are you afraid you will
fail? Are you taking study too seriously? Not seriously enough? Do you have
supportive friends and family? Here are some ideas for effective study strategies:
Make notes. This often helps you to remember new or unfamiliar information. Do not
worry about spelling or neatness, as long as you can read your own notes. Keep your
notes with the rest of your study materials and add to them as you go. Use pictures
and diagrams if this helps.
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Underline key words when you are reading the materials in this learning guide. (Do
not underline things in other people's books.) This also helps you to remember
important points.
Talk to other people (fellow workers, fellow candidates, friends, family, your
facilitator) about what you are learning. As well as helping you to clarify and
understand new ideas, talking also gives you a chance to find out extra information
and to get fresh ideas and different points of view.
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SECTION 1 – SOURCE AND USE INFORMATION ON BEAUTY
INDUSTRY
Staying current, knowing your way around the industry you work in, networking and
knowing where to locate credible information are all skills of a talented professional.
Researching and using beauty industry information are critical skills for your career.
The beauty industry is dynamic; it is growing and changing daily. Clients want to be
assured of a professional service with safe and successful products and treatments. It
is therefore crucial that you are well informed about all aspects of your work, from
providing the most basic treatment to an understanding of the industry as a whole.
In order to succeed in your career in the beauty industry you must make sure that
you:
understand all the fundamental knowledge required for your role
continue to extend your knowledge
keep up to date with new developments
In order to do this you must be able to:
apply research skills to source information
learn how the information affects your work
apply your knowledge to your work efficiently and effectively
share your knowledge with work colleagues and clients as appropriate
In order to find and use the right information you need to:
Be clear about the information you are looking for
Use good questioning techniques to make enquiries
Interpret and note down the information so that you can apply and share it
Taking notes about the information you discover is a good way to commit that
information to memory. You should also store the information for future reference,
and if relevant, organise and present the information in a way that is useful to your
colleagues or clients.
The knowledge relevant to your role in the beauty industry includes:
an understanding of the beauty and related industries
a knowledge of the workplace procedures relevant to your particular role
a comprehensive knowledge of the products and equipment used in your
role
Your knowledge of the beauty and related industries should include an
understanding of:
the work ethic and industry expectations of staff
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the types of careers and career paths available in the beauty industry
the terms and conditions of employment and other workplace relations issues
in the industry
the relationship between the beauty industry and other industries
Locate information sources
When you gather information about the beauty industry, it is important to search in a
variety of different places. It is always a good idea to check the validity of the
information. You will develop a better understanding of the beauty industry if you
consider and compare information about the same topic from different sources. For
example, if you were interested in learning more about spa treatments, you may:
search the internet for articles or websites
watch a television program featuring health resorts offering spa treatments
read a spa manufacturer’s brochure
look for books in your college or local library
talk to clients or colleagues who have visited or worked in a spa treatment
centre
subscribe to Spa industry magazines or journals
visit a spa for a treatment
search You tube
join a Facebook interest group
visit a trade show
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SECTION 2 – SOURCE AND APPLY INFORMATION ON LEGAL AND
ETHICAL ISSUES FOR THE BEAUTY INDUSTRY
Sources of information on the beauty industry relevant to own work
activities The following list gives you some idea of the rich sources of information that you can
use to get information on the Beauty Industry:
1. Books and libraries
2. Media
3. Tradeshows and competitions
4. Internet
5. Industry networking
6. Trade unions
7. Trade associations
8. Trade competitions
9. Online forums / Blogs / Social media pages
10. Salons / Clinics
Decide what you are looking for – is it glossy promotions of up market spas, is it
information from people who have gone to a spa, is it articles on treatments written
for the professional in the industry? Do you want facts, opinions, descriptions,
statistics, history or inspiration?
Do you want an academic article for an assignment or do you want some
inspiration about treatment options? Write down what information you want and the
criteria you will use to judge if that information is fit for your needs.
Books and libraries
Library books are a very good source of information, which does not date too
quickly. When selecting a library book, check the date that the book was published
and think about whether the length of time that has passed makes any difference to
the information that the book contains.
Media
One well-known source of information is the media. The term ‘media’ covers all
forms of information communication available to the general public and includes
television, newspapers, magazines and radio. Some programs or articles in the
media are more reliable sources of information than others.
On television, news items and documentaries would be the most reliable sources,
followed by shows that fall into a category called ‘infotainment’. These are not
documentaries, but they do present factual information in an entertaining way.
Magazines and newspapers may have articles of interest on beauty trends, or the
treatments and products favoured by certain celebrities. Some women’s magazines
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may include feature articles on types of beauty treatment, especially those new to
the market. These magazines may also review different types of product, giving a
comparison of, for example, lipsticks or moisturisers, with comments on the features,
price and packaging. This type of article may also include a rating showing whether
the people testing the product would buy it or not.
Industry journals are magazines with specialised content specific to the industry are
usually only obtainable by subscription. Professional beauty therapists may subscribe
to several journals to ensure that they are informed about current trends and issues.
Aesthetic practitioner’s journal (APJ) is the official quarterly journal of APAN
and is recognised as Australia’s best professional educational journal for the
Aesthetic and Beauty industry.
Trade Shows & Competitions
Each year there will be trade shows in the capital cities of each State. Many of the
associations will list these under Events on their website. As well as the trade
exhibition the show will often have nail and make up competitions. This is a great
way to see the standard of work in these areas of the beauty industry. Entry to trade
shows is often free or concession for students in the industry and you will see the
latest equipment, products and treatments on show.
Use your search engine to find these shows – just enter Beauty Trade Show and your
capital city. Or use your network – friends, teachers, supervisors at works and chat
rooms.
A helpful site in the search for industry events is:
http://www.professionalbeauty.com.au/index.php
Internet
Image you want some information on spa treatments and you go to a big city
newsagent to find some magazines or trade journals on spa and perhaps some
related topics like health and wellbeing. You look at the range of magazines in front
of you and you decide to close your eyes and just grab the first one that your hands
connect with. This is not a good way to evaluate whether the information is relevant
to you. What you need, is a reliable way to judge whether you can rely on the
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information and whether the information is aimed at you – the industry professional.
How do I judge reliability? You might look at a few and use the information you
gather to cross check what you like and what you don’t like. You might then ask
friends or colleagues who have visited a spa about the treatment and what they
liked about it. You might ring the spa to clarify some of the information.
You Tube
You Tube is a similar resource to the internet, in that it collects information from all
sources from all over the world. You can type in search words and get back videos
about specific topics. Use all the internet credibility tests above to judge the
accuracy of the information.
You could use You Tube to see some promotions on specific salons and products. Or
sometimes someone who is passionate about their industry posts a recording of a
specific treatment they do. Remember that this is their opinion and should not be
relied upon for professional information.
You Tube is not a first rank source in terms of information for a professional but you
can see some interesting ideas.
Industry networking
The people that you work and learn with, including your colleagues, supervisors and
managers, form the basis of your professional network. Each person that you meet
and work with will have a slightly different experience in the beauty industry through
working at different locations, using different products, knowing about other
products and services and having worked with different clients. They will also have
conducted their own research about various aspects of the beauty industry and
may have information stored and books and magazines that you have not seen.
It is always a good idea to share information with colleagues and find out what they
know about different aspects of the industry and add this information to your own
knowledge bank. As you progress through the industry you may meet suppliers,
demonstrators, manufacturers, experienced beauty therapists and representatives
from industry associations. It is important to build relationships with people who are
knowledgeable about the beauty industry, and to learn from them.
Trade Union
The Shop, Distributive and Allied Employees Association (SDA), is the largest trade
union in Aus- tralia with over 215,0000 members. The SDA represents people working
in many different areas including - Hairdressing and Beauty, Modelling and
Mannequin, Cosmetic Manufacturing and Distribution, Retail Shop Assistants and
Pharmacy.
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Trade associations
The Service Industries Skill Council (SISC) is recognised as the industry advisory
body for the service industries.
Website: www.serviceskills.com.au
Phone: 02 8243 1200
Right Way is a national accreditation program developed to support and
recognise the delivery of quality training in the service industries
Website: www.rightwayprogram.com.au
Phone: 02 8243 1200
Advanced Association of Beauty Therapists (AABTh)
Address: Suite 214/1 Katherine Street, Chatswood NSW 2067
Phone: 1300 309 022 Email: [email protected]
Aesthetics Practitioners Advisory Network (APAN)
Website: http://apanetwork.com/
Phone: 07 5575 9364
The Australasian Spa Association (ASpa) Phone: 0430 003 174
Trade Shows & Competitions
Each year there will be trade shows in the capital cities of each State. Many of the
associations will list these under Events on their website. As well as the trade
exhibition the show will often have nail and make up competitions. This is a great
way to see the standard of work in these areas of the beauty industry. Entry to trade
shows is often free or concession for students in the industry and you will see the
latest equipment, products and treatments on show.
Use your search engine to find these shows – just enter Beauty Trade Show and your
capital city. Or use your network – friends, teachers, supervisors at works and chat
rooms.
A helpful site in the search for industry events is:
http://www.beautyexpoaustralia.com.au/
http://www.professionalbeauty.com.au/index.php
http://www.cosmoprof.com/
Worldskills is a Vocational Education and Training
international competition. It is like a skill Olympics. First
of all you compete in a regional competition, if you win
in that round the next step is the national round. People
who win in the national round may be eligible to
compete in the international competition held every
two years.
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Projects of each competition category are carefully designed and judged by
industry experts to align with the current training package for their industry. To date,
Worldskills Australia has seen over 50,000 young Australians participate in the various
competitions over 25 years.
WorldSkills Australia (WSA) aims to develop and nurture the skills of young Australians.
Our purpose is to promote and build a skills culture by inspiring young people,
celebrating skills excellence and providing them with an opportunity to showcase
their trade and skill talent. We achieve this goal through competitions held on a
regional, national and international level. To date, Worldskills Australia has seen over
50,000 young Australians participate in the various competitions over 25 years.
Website: http://www.worldskills.org.au
Online forums / Blogs / Social media pages
Online forums and blogs with generally connect with other industry
professionals. Many of the associations and trade journals have chat rooms.
There are other sites as well often connected with a supplier but sometimes
with someone who is passionate about their industry.
Salon / Clinic
It is a good idea to keep a folder or journal of information that you learn from
your own experience. The responses and requirements of different clients will
help you to build up your knowledge about the varied needs and
preferences of people using beauty industry services and products. Some
situations may arise where you use your initiative and manage a difficult
situation or prevent a potential problem. It is important to remember these
ideas and skills. In particular it is important to learn as much as possible from any
mistakes or errors that occur. We all make mistakes and it is important to turn
these into opportunities for learning. How could the problem be avoided?
Career pathways within the beauty industry
The beauty industry offers the following career paths:
beauty therapist
nail technician
make-up consultant
retail cosmetic assistant
dermal clinician
Beauty Therapist
The minimum qualification for someone
working as a beauty therapist is considered
to be the Certificate IV in Beauty Therapy.
Beauty therapist’s work in a beauty or
hairdressing salon, fitness centres, some work
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for plastic surgeons or dermatologists and some own their own business. This role
requires a detailed knowledge of skin biology, anatomy and physiology, nutrition
and cosmetic chemistry. Beauty therapists may provide skin analysis, give advice
about skin and body care, perform facial and/or body massage and use a variety
of treatments and electrical equipment to treat skin and body conditions.
Nail Technician
Nail technicians provide manicure, pedicare, and nail enhancement services
including artificial gel and acrylic nails, nail art and airbrushed nail painting. They are
often self-employed, operating from their own premises or in hairdressing salons.
Make-Up Consultant
Make-up consultants can work in salons or stores, providing general and specialist
make-up services, such as weddings, photography and camouflage make-up.
Some make-up consultants are self-employed; others are employed by retailers,
beauty or hairdressing salons or photographic studios. Further qualifications from the
Entertainment Training Package can lead to careers in theatre, film and television.
Retail Cosmetic Assistant
This role involves promoting cosmetic products, providing advice on the purchase
and application of cosmetics, demonstrating skin care and make-up products to
clients, designing and applying make-up to client’s in-store and selling cosmetic
products. Most retail cosmetic assistants work in department stores, specialist
cosmetic stores or pharmacies.
Beauty Therapist with further qualifications in Impulse Light and Laser Therapies
After completing the Diploma level
qualification and gaining experience in the
industry with facials, skin services and hair
services, you can go onto study a
Vocational Graduate Certificate in Intense
Pulsed Light and Laser Hair Reduction.
Dermal Therapist
Some Beauty Therapists with a Diploma level
qualification decide to go on to study an
under- graduate degree in dermal therapies. This provides knowledge and training
to use IPL and Laser technology for non-surgical improvement of the skin and for hair
reduction.
Relationships between the beauty industry and other related industries
The beauty industry interacts with many other industries including:
entertainment – Television, stage shows, film
fashion – models, actors, actresses
health – doctors, nurses and registered physicians
retail – outlets, pharmacies, grocery stores, specialist departments
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complementary therapy – aroma therapists, holistic healers, reiki therapists,
naturopaths and herpetologist
hairdressing
Industry expected work ethic and expectations of employees in the beauty
industry
This includes the agreements about pay and working conditions and any issues that
may affect the relationship. These issues may include personality conflicts, health
and safety issues, unfair dismissal, harassment, unsafe behaviour and other
disciplinary matters.
The relevant union, the Shop, Distributive and Allied Employees Association, (SDA)
and the industry associations can provide information about working conditions and
industrial relations issues within the beauty industry. The working conditions are set
out in the relevant award, Australian Workplace
The award, agreement or enterprise agreement should include details of:
hours of work and the times within which they are performed, rest breaks,
notice periods and variations to working hours
type of employment, such as full-time, casual, regular part-time employment
and shift work
rates of pay
leave entitlements, including annual leave, leave loadings, long service
leave, sick leave, family leave, bereavement leave, compassionate leave,
cultural leave and parental leave, including maternity and adoption leave
public holidays
allowances
loadings for overtime, casual and shift work
penalty rates
notice of termination
dispute settling procedures
superannuation
Role, services and support provided by trade unions, employer groups and
professional associations relevant to own work in the beauty industry
What workplace services am I covered by? All employees in Australia have some
minimum conditions of employment. These can come from different places, such as
trade unions, state or national laws and agreements or awards. Industrial
organisations such as employer associations and unions have been able to apply to
the Fair Work Commission for registration under the Fair Work (Registered
Organisations) Act 2009 (the RO Act). These organisations provide support and
advice to employers and employees to help them better understand their rights and
obligations in the workplace.
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The Fair Work Commission is Australia's national workplace relations tribunal. It is an
independent body with power to carry out a range of functions including
Providing a safety net of minimum condition including minimum wages, in
awards.
Facilitating good faith bargaining and the making of enterprise agreements
Help resolve disputes about issues in the workplace
Help resolve disputes about dismissals
Help resolve disputes about general protections
Help you find an agreement or find an award
Provide resources in languages other than English
The Fair Work Ombudsman is an independent statutory office. The jurisdiction is set
out in the Fair Work Act and our services are free to all workers and employers in
Australia. Their main role is to:
Promote harmonious, productive and cooperative workplace relations
Ensure compliance with Australian workplace laws.
If you cannot find your specific agreement or award
If you think you’ve been underpaid or want to find out if you've been
underpaid external link, opens in a new window
To find out what you are covered by call Fair Work Infoline on 1300 799 675 or
visit their website on http://www.fwa.gov.au
Unions:
Unions work to protect and to advance the wages and working conditions of their
members. They are responsible for the wages and working conditions of most
Australian workers. Unions negotiate for improvements to members working
conditions through the award system and through enterprise bargaining to create
enterprise agreements. Unions help to ensure that employers comply with these
agreements and awards.
Unions are responsible for defending the jobs of workers against redundancy and
retrenchment threats. They are responsible for providing social justice through
improved wages and conditions for workers and their families.
Shop, Distributive and Allied Employees Association (SDA) - SDA is the largest
trade union in Australia, with over 200,000 members
Website: http://www.sda.org.au/
Hair and Beauty Australia (HABA) - exists to support salon owners in the hair
and beauty industry by offering individually tailored, IN HOUSE, industrial
relations advice, guidance and best business practice tools.
Website: http://www.hairandbeautyaustralia.com.au or
/http://www.askhaba.com.au
Phone: 1800 997 795
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Environmental responsibilities of businesses and employees in the beauty industry in
relation to own practice:
Environmental sustainable work practices not only satisfy sustainability goals, but also
promote these ideas to the wider community. Sustainability can be grouped into
three categories:
Resource efficiency looks at energy, water and material use and waste generation.
Energy –
Turning off lights and equipment when not in use.
Using power saving functions on office equipment.
Using efficient lights.
Replacing incandescent tubes with fluorescent tubes.
Installing skylights.
Keeping heating at 20 degrees Celsius.
Insulating rooms.
Fitting self-closing doors.
Minimising the use of hot water.
Using alternative energy sources where possible
Water
Comparing your water usage to others and make adjustments where
needed.
Fixing dripping taps.
Fixing leaking pipes.
Avoiding using water wherever possible.
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Investigating ways to use or treat wastewater.
Material
The way packaging is used.
Using materials that produce less waste.
The environmental standards of your suppliers.
Using recycled materials.
Using products designed for long life.
Avoiding buying products or services that have a high risk.
Only storing materials that you need.
Storing all materials in designated areas.
Keeping stored materials labelled.
Keeping storage areas clean.
Ensuring storage containers are sealed.
Keeping spill kits in chemical storage areas.
Waste
In regards to waste generation, it is important to remember the 3 R’s:
1. Reduce
2. Reuse
3. Recycle
You can Reduce waste by:
Quantifying the waste you produce.
Accounting for the difference between raw materials and products
produced.
Examining work activities to identify ways to reduce waste.
Keeping a running tally for waste production.
You can Reuse by:
Reusing drums and other containers.
Reusing materials within work activities.
Selling waste to other production processes.
You can Recycle by:
Segregating waste where possible.
Composting organic waste.
Separating recyclable waste.
It is important to speak to those responsible for collecting waste to determine what is
possible for your organisation.
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Legal and ethical issues applicable to own day-to-day work activities in the
beauty industry as detailed in organisational procedures and processes:
You need to incorporate your knowledge of regulations, legislation and ethical
codes of practice into your work tasks. Workplace policies and procedures should
include the legal and ethical requirements which apply to specific tasks. This is the
main reason why all workplace procedures must be followed meticulously. Failure to
follow procedures may result in a breach of the law and could mean that you are
liable for individual prosecution and a fine.
Workplace procedures must be updated regularly as laws and regulations are
amended and new laws introduced. If workplace procedures are out of date and
do not include current changes, you may still be liable for individual prosecution.
Where legal matters are concerned, ignorance is no defence. You cannot claim
that you did not know about the law. It is, therefore, absolutely essential that you
keep up to date with changes in legislation and make sure that you apply these
changes to your workplace activities.
These activities can include:
advertising
anti-discrimination
confidentiality
consumer protection
duty of care
equal employment opportunity
health and hygiene
insurance
licensing
overbooking
pricing
privacy
product recommendations
training
workplace relations
Purpose and impact on self, colleagues, and day-to-day work activities in the
beauty industry of key applicable requirements of federal, and state or
territory legislation and regulations
Anti-discrimination legislation
What does it mean to act in a non-discriminatory manner? Let’s start with a
definition of discrimination as stated by the Anti-Discrimination Board of NSW:
“Discrimination means treating someone unfairly because they happen to belong
to a particular group of people.”
Most of us have prejudices against, or negative views of groups of people who are
different from ourselves. If we aren’t careful, these feelings can easily lead us to
discriminate against people who belong to these groups.
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Legislation:
There are several pieces of legislation which cover discrimination in the workplace.
There are Federal laws and state laws.
There are four Commonwealth Acts:
1. The Racial Discrimination Act 1976 prohibits discrimination on the grounds of
race, colour, national or ethnic origin, immigration (or that of a relative or
associate)
2. The Sex Discrimination Act (1984) prohibits direct and indirect discrimination
with regard to sex, sexual harassment, marital status, pregnancy, dismissal on
the grounds of family responsibilities
3. The Disability Discrimination Act (1992) prohibits discrimination on the grounds
of disability
4. The Human Rights and Equal Opportunity Commission Act 1987 prohibits
breaches of human rights by the Commonwealth and discrimination in
employment on the basis of race, colour, sex, religion, political opinion,
national extraction or social origin, age, medical record, impairment, marital
status, mental, intellectual or psychiatric disability, nationality, physical
disability, sexual preference, trade union activity
In the workplace, the laws against anti-discrimination do not only apply to employers
dealing with employees. You have a responsibility to behave in a non-discriminatory
way and use non-discriminatory language when interacting with customer, staff and
management.
Australian consumer law
The Australian Consumer Law sets out rules for businesses to abide by when dealing
with their customers. It's your responsibility to know what the rules are.
Who is a consumer?
A person - or a business – will be considered a consumer if:
they purchase goods or services that cost less than $40,000
the goods or services cost more than $40,000, but they are of a kind ordinarily
acquired for domestic, household or personal use or consumption
the goods are a commercial road vehicle or trailer used primarily to transport
goods on public roads
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Under the Australian Consumer Law (ACL) and Australian Competition and
Consumer Commision (ACCC), most products and services bought in Australia (from
1 January 2011) come with automatic guarantees that the items or services will work
and do what you asked for.
Businesses must provide these automatic guarantees regardless of any other
warranties they give to you or sell you. If a business fails to deliver any of these
guarantees, you have consumer rights for:
Repair, replacement or
refund
Cancelling a service
Compensation for
damages and loss.
The Australian Consumer Law (ACL) includes:
a national unfair contract terms law covering standard form consumer and
small business contracts;
a national law guaranteeing consumer rights when buying goods and
services;
a national product safety law and enforcement system;
a national law for unsolicited consumer agreements covering door-to-door
sales and telephone sales;
Simple national rules for lay-by agreements; and penalties, enforcement powers and
consumer redress options
Products must be of acceptable quality, that is:
safe, lasting, with no faults
look acceptable
do all the things someone would normally expect them to do
Services must:
be provided with acceptable care and skill or technical knowledge and
taking all necessary steps to avoid loss and damage
be fit for the purpose or give the results that you and the business had agreed
to
be delivered within a reasonable time when there is no agreed end date
Duty of care
Duty of care is defined as a moral or legal obligation to ensure the safety or well-
being of others.
Within a workplace, your duty of care is your legal duty to take reasonable care so
that others aren't harmed. If you identify a reasonably likely risk of harm, you must
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take reasonable care in response. It is a concept common to all modern
occupational workplace health and safety (WHS) policies and procedures.
Equal employment opportunity
In Australia, national and state laws cover equal employment opportunity and anti-
discrimination in the workplace. You're required by these laws to create a workplace
free from discrimination and harassment. It's important that as an employer, you
understand your rights and responsibilities under human rights and anti-discrimination
law. By putting effective anti-discrimination and anti-harassment procedures in
place in your business you can improve productivity and increase efficiency.
The Australian Human Rights Commission has a range of fact sheets External Site to
help you develop effective policies and best practice guidelines. The Fair Work
Ombudsman External Site also provides education and assistance for employees
and employers on preventing discrimination in the workplace.
Taking on people facing barriers to employment is often overlooked by employers
and can be a useful way of diversifying the skill set within a business. There are
funding and incentive schemes available for businesses that support people with a
disability, Indigenous Australians, the long-term unemployed and the mature-aged.
Information for employers and managers External Site - the NSW Anti-Discrimination
Board External Site has prepared guidelines to assist employers and advisers to
understand how anti-discrimination laws work in New South Wales.
Website: http://www.business.gov.au
Hygiene
Within Australia and each State and Territory there is legislation that applies to
practitioners working in the beauty industry and directs the infection control
procedures for all services. The aim of this legislation is to protect you and your client
by preventing cross infection and controlling the spread of disease. Each state has
developed a set of health guidelines based on the legislation to guide infection
control in a salon setting.
The skin penetration guidelines are additional and apply to any service where there
is a risk of breaking the skin or drawing blood. Skin penetration guidelines apply to
beauty services as there is a risk that blood can be drawn in some treatments.
So why do we have such detailed regulations and guidelines covering this industry?
Infections can be spread between the client and operator, and from client to client,
from you to other employees of the salon and even from you to your family and
friends. Most people that visit your salon will be free of diseases, some will
unknowingly have come into contact with a contagious condition and in rare cases
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they may know that they have a contagious condition but hope that you will
proceed with the service anyway. If you follow the recommended procedures
Work health and safety
The Work Health and Safety Act 2011 is the main piece of legislation affecting WHS
issues. It clearly communicates the minimum standards of health, safety and welfare
required in each area of the workplace. It is the employers legal responsibility to
implement the Act and to ensure, so far as is reasonably practicable, the health and
safety at work of the people whom they are responsible and those who may be
affected by the work they do.
There is a WHS regulatory authority for every state and territory of Australia. The local
authority appoints workplace inspectors to enforce health and safety law by visiting
the workplace to check compliance is being met with all health and safety
legislation. Every business is required to have a health and safety representative
(HSR) available to provide advice and guidance and gather relevant data in
relation to health and safety and your business.
An employer is obliged to make to workplace safe. A written Health and Safety
Policy for the business is important to ensure staffs follow safe working procedures.
The health and safety policy identifies how health and safety is managed for that
business: who does what, when and why. The policy must be issued and discussed
with each employee and should outline their safety responsibilities. It should include
idea such as:
Details of storage of chemical substances
Details of stock cupboard and dispensary
Details and records of the checks made by a qualified electrician on
specialist electrical equipment
Names and addresses of the holders of the keys
Escape routes and emergency evacuation procedures
All health and safety policies should be reviewed regularly to ensure they meet all
relevant legislation guidelines including updates.
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Management of WHS:
Workers compensation
The workers compensation system is legislated through:
The Workers Compensation Act 1987
The Workplace Injury Management and Workers Compensation Act 1998
The Workers Compensation Regulation 2010
Workers Compensation (Bush Fire, Emergency and Rescue Services) Act 1987
Together they establish a workers compensation and workplace injury management
system that provides for:
prompt treatment of work-related injuries
effective and proactive management of such injuries
medical and vocational rehabilitation following injuries
income support for workers during incapacity
The system creates a fair, affordable and financially-viable workers compensation
system and ensures contributions by employers are commensurate with the risks
faced in their industry.
Website: http://www.workcover.nsw.gov.au
Workplace relations
The Australian national workplace relations system establishes a safety net of
minimum terms and conditions of employment and a range of other workplace
rights and responsibilities.
These include, but not limited to:
Paid parental leave
Workplace gender equality
Australia's National Workplace Relations System (established by Fair Work Act)
Fair Entitlements Guarantee (FEG)
https://www.employment.gov.au/workplace-relations
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SECTION 3 – UPDATE KNOWLEDGE OF BEAUTY INDUSTRY AND
PRODUCTS
As you progress through your career you may experience a variety of workplaces,
each with a different focus. The variety of workplaces offers opportunities to expand
your knowledge and experience. Some beauty professionals enjoy changing
location and gaining experience in this way. In a very large company it may be
possible to do this through transferring to a different branch. The range of
treatments, products used and workplace procedures and protocols will differ from
place to place. As you assimilate all of this knowledge you will build a solid
grounding in the industry until, over time, you too may become one of the best
practice industry professionals.
Some of the information that you need will be passed on by your supervisor and
work colleagues, but it is important that you take control of your own expertise and
professionalism by seeking information yourself. By keeping yourself informed and
updating your knowledge you will enhance your professional standing and advance
your career. Some of the sources of information that you could use to update your
knowledge and professionally develop include:
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Monitor issues of concern
Issues of concern are those that are currently in discussion amongst professionals in
the industry and the general public. For example, environmental issues have been a
consumer concern for quite some time. Most industries are responding to this issue
with waste reduction and recycling strategies.
Issues of concern in the beauty industry include:
emerging markets such as the anti-ageing trend
new services and procedures
environmental and social issues
industry expansion or retraction
labour issues
government initiatives
Emerging markets
Increased multi-culturalism and tourism in Australia has led to an increased market
for culturally specific beauty products and services. In the past, these were usually
provided by salons and stores with a culturally specific target market. Now, these
services and products should be avail- able in most metropolitan beauty businesses.
The Anti-ageing trend is becoming more evident as the baby boomers age.
Additionally the technology in the industry is evolving rapidly as the demand for anti-
ageing treatments expands.
New services and procedures
New technology and innovations in equipment and ingredients quickly lead to
improved beauty services, treatments and products. Some of the incoming
innovations include:
Intense Pulsed Light and Laser treatments for hair and skin
Cosmetic tattoo
Dermal therapies
Environmental and social issues
Many of the environmental and social issues of concern to the government,
businesses and the general public are reported regularly in the media. Some of
these issues that relate to the beauty industry and that clients are particularly
concerned about include the following:
1. The safety of ingredients - consumers want to be reassured that rigorous
safety assessments have been conducted on products and equipment
before they are released for sale or use.
2. The truth of product claims - businesses must be meticulous in applying legal
and ethical obligations to advertising and product claims. Consumers want to
be reassured that what they are buying will do exactly what it claims to do.
3. The ethics of product testing - most consumers today, prefer to use products
that are not tested on animals. Clients may ask whether the product was
tested on animals and want to know what alternative safety testing was used.
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4. Water use – in some States the use of water has become an issue, especially in
relation to Spa and Spa Treatments.
Industry expansion or retraction
The beauty industry is classified as part of the personal services industry group.
According to the Australian Bureau of Statistics the personal services industry is
continuing to grow at between 5 and 6 per cent per year. There are about 20,500
beauty therapists in Australia and the beauty services sector is set for continued
growth. Industry growth and employment prospects can change quickly. A
downturn in the economy means that people have less money to spend on luxuries.
This would adversely affect employment prospects in the beauty industry.
Apply and share knowledge
All workplace procedures should be dated so that beauty business personnel can
ensure that they follow the most recent version. As the need arises to amend the
procedures, the version should be re-named and re-dated. There should also be a
date indicating when the procedures should be checked and revised.
When procedures are amended, you need to consider how the changes will affect
the way you perform your work tasks. It is also important to think of strategies to
ensure that you remember the new procedures. If you are accustomed to doing
tasks in a certain way, you may find it hard to get out of the routine and form a new
habit. You may use any of the following strategies to assist in incorporating new
procedures into your work tasks:
During quiet time, practice the new procedures, for example, the standard
telephone greeting is to be changed from - “Good afternoon, Bella’s salon, how
may I help you?” to “Welcome to Spa Bella, this is Melanie speaking, how may I help
you? ”You could practice saying the new greeting out loud.
Place a discreet note in the area where the task is performed. In the example
above, you could tape a small note with the new greeting written on it, next to the
telephone.
Place a checklist in a discreet position, listing all the steps of the new procedures
with a space to tick each step off each time the task is performed. This strategy may
be used for tasks with several steps that must be performed regularly, for example
cleaning, disinfecting and sterilising.
Ideas for improvement are usually welcome in most workplaces in the beauty
industry. Your own research and reflection on your experience may result in good
ideas, which may require:
changes to workplace design and layout
amendments to policies, procedures and standards
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These ideas may be shared informally with the manager or owner or presented to
the entire staff in staff meetings, if these are scheduled. There may also be periodic
training sessions where you could make suggestions.
When sharing new information with colleagues or clients, it is important to introduce
the topic briefly and clearly, then explain further and answer questions. Some written
notes may be useful. It is always a good idea to have a noticeboard in the staff
area, where you can display useful information.