Learn to Listen! Listening Skills for Managers and their Staff Patrick R. Williams, Ph.D. [email protected].

Learn to Listen!Listening Skills for Managers and their Staff

Patrick R. Williams, Ph.D.

[email protected]

The OpportunityThe Opportunity

• Managers are typically subject matter experts, authority figures and project managers. As such, they spend a lot of time giving out information.

• But how much time do you spend taking in information? Professional listening may be the most important and under-

utilized skill in the manager’s communications tool-kit.

The Value of ListeningThe Value of Listening

All successful communications begins with one act – the same act

ResearchInterviewingMeeting planningPerformance reviewsOperations improvement

Today’s AgendaToday’s Agenda

At this teleseminar you will learn how to:

• Identify key listening skills

• Use listening skills in your daily work

• Deploy listening skills to advance your career

Who Is a Good Listener? Who Is a Good Listener? A checklist

• The person who writes learns twice