Lean Operations. House Building Game The transition to Lean Ops The Paradigm of Lean Operations: The ideal Basic philosophy of Lean Ops Lean tools for synchronization & waste reduction Driving Continuous Improvement through Visibility. - PowerPoint PPT Presentation
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The architect behind Lean Operations:Toyota’s Taiichi Ohno and waste elimination
“Toyota Production System: Beyond Large-Scale Production” by Taiichi Ohno
Lean operations has been defined as “a business system for organizing and managing product development, operations, suppliers, and customer relations that requires less human effort, less space, less capital, and less time to make products with fewer defects to precise customer desires, compared with the previous system of mass production.”
Maintenance ofimproved conditionWaste identification and elimination
• Check what is needed and get rid of what is not used
• Place each item in its optimal position in the workplace and employ visual management
• Keep the area and equipment always clean. Set a cleaning program
• Improve and maint-ain the first 3 "S" by improving the en-vironment: – visual controls– standard machine
improvements– standard procedures
for all similar areas
• Employ systems to monitor 5S and ensure that it is constantly maintained
Organize the workplace with the aim to• Identify and eliminate waste• Maintain and continuously improve the workplace/equipment• Improve morale and increase worker involvement
Objectives
Sort Set in order Shine SustainStandardize
5S is a structured approach to systematically clean and organize the workplace to support a lean working environment
Paradigm of Lean Operations: Strive for the ideal by eliminating waste This is a total business management system
Synchronization Tools1. Reduced batch sizes2. Pull production control systems (vs. push)—JIT & Kanban control3. Quality at the source4. Resource pooling5. Level loading (Heijunka)6. Layout: Cellular operations
Set up a System for Continuous Improvement1. Reduce variability (standard operating procedures)2. Increase visibility (river analogy)3. Improve human infrastructure
Sears (SHC) does actually have a whole social media team who handles their Twitter and Facebook accounts. They are VERY pro-active on those accounts. SHC contracts out to Viewpoints, which is the company I work for. We run the MySears, MyKmart and Craftsman Community platforms for them, and handle customer service in a pro-active way on those accounts
Along with the senior customer service reps, and folks at corporate, MySears is very fortunate to have a handful of associates or call center employees who pop on to assist, as well. They are not paid, but are influencers who receive an "Advisor" recognition badge for their help. We wish we had more folks like these, as their contributions are most helpful.
Here are a few threads that we would consider "wins" for SHC, as the site helped solve an issue or complaint for a particular customer:– This member was all over the board complaining about the Sears "Lifetime Warranty" on Tools. He
ended up connecting with the VP of Tools through the site, something that would be impossible without utilizing social media: http://www.mysears.com/Tools--7018/topics/WARRANTY-ISSUES/posts
– Someone who visited having issues with their washer: http://www.mysears.com/Appliances/topics/Kenmore-3-1-CU-FT-IEC-High-Efficiency-Front-Load-Washer-model-42052/posts?page=1
– One of the above mentioned "Advisor" that help. This member who offered his suggestion is actually a retired service techinician who hangs out a bunch on the site: http://www.mysears.com/Dishwashers--3933/topics/Washer-model-number-665-17033402/posts?page=1#post_199551