Leading Innovation March 23, 2013. Agenda Life as an IT leader The need for leadership over the next 5 years My Top 10 characteristics of leadership VUCA.

Leading Innovation

March 23, 2013

Agenda

• Life as an IT leader• The need for leadership over the next

5 years• My Top 10 characteristics of

leadership• VUCA• A Model for Leading Innovation

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Life as an IT leader - 10 years ago

• Products are not clinician friendly• Budgets are tight• Customers are difficult to please

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Life as an IT leader - Today

• Products are not clinician friendly• Budgets are tight• Customers are difficult to please

Top 10 Buzzwords

• Secure and Compliant

• Hosted in the Cloud

• Service Oriented Architecture

• Business Intelligence

• Social Networking

Top 10 Buzzwords

• Green

• Federated and Distributed

• Patient Centered

• Mobile BYOD

• Foundational for Healthcare Reform

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Leadership Characteristics

• Guidance - A consistent vision that everyone can understand and support.

• Priority Setting - A sense of urgency that sets clear mandates for what to do and importantly want not to do.

• Sponsorship - "Air Cover" when a project runs into difficulty. Communication with the Board, Senior Leadership, and the general organization as needed.

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Leadership Characteristics

• Resources - A commitment to provide staff, operating budget, and capital to ensure project success.

• Dispute resolution - Mediation when stakeholders cannot agree how or when to do a project.

• Decision making - Active listening and participation when tough decisions need to be made.

• Compassion - Empathy for the people involved in change management challenges.

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Leadership Characteristics

• Support - Trust for the managers overseeing work and respect for the plans they produce that balance stress creation and relief.

• Responsiveness - Availability via email, phone, or in person when issues need to be escalated.

• Equanimity - Emotional evenness that is highly predictable no matter what happens day to day

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VUCA

• V = Volatility. The nature and dynamics of change, and the nature and speed of change forces and change catalysts.

• U = Uncertainty. The lack of predictability, the prospects for surprise, and the sense of awareness and understanding of issues and events.

• C = Complexity. The multiplex of forces, the confounding of issues and the chaos and confusion that surround an organization.

• A = Ambiguity. The haziness of reality, the potential for misreads, and the mixed meanings of conditions; cause-and-effect confusion.

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Questions?