Leading change: Our Iceburg is Melting John Kotter
Leadingchange:OurIceburg isMelting
JohnKotter
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The8-StepProcessofSuccessfulChange
SETTHESTAGE• 1.CreateaSenseofUrgency.Helpothersseetheneedforchangeandtheimportanceofactingimmediately.
• 2.PullTogethertheGuidingTeam.Makesurethereisapowerfulgroupguidingthechange—onewithleadershipskills,biasforaction,credibility,communicationsability,authority,analyticalskills.
DECIDEWHATTODO• 3.DeveloptheChangeVisionandStrategy.Clarifyhowthefuturewillbedifferentfromthepast,andhowyoucanmakethatfutureareality.
MAKEITHAPPEN• 4.CommunicateforUnderstandingandBuy-in.Makesureasmanyothersaspossibleunderstandandacceptthevisionandthestrategy.
The8-StepProcessofSuccessfulChange
5.EmpowerOtherstoAct.Removeasmanybarriersaspossiblesothatthosewhowanttomakethevisionarealitycandoso.6.ProduceShort-TermWins.Createsomevisible,unambiguoussuccessesassoonaspossible.7.Don’tLetUp.Pressharderandfasterafterthefirstsuccesses.Berelentlesswithinstitutingchangeafterchangeuntilthevisionbecomesareality.
MAKEITSTICK8.CreateaNewCulture.Holdontothenewwaysofbehaving,andmakesuretheysucceed,untiltheybecomeapartoftheverycultureofthegroup.